Ratings based on 208 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
98% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel in good location

Posted 09-Oct-2014
Lovely hotel overlooking the racecourse and close to other attractions such as the castle. Breakfast was good quality with a decent range of choices. Comfortable bar and fairly decent gym. Although the hotel is situated near a major roundabout we didn't have any problem with traffic noise. A little confusion finding the hotel as it's actually on Grosvenor Road rather than Grosvenor Park Road as advertised on expedia.
5 out of 5
Recommended
for Everyone
by A verified traveller from salford

lovely hotel, very close to all amenities.

Posted 24-Sep-2014
Pros: everything
Cons: I don't know.i was very pleased with everything and would stay again.
Location: you are in walking distance to chester town centre and the river dee, the roman tours and ampi theatre and on top of the race track. also chester zoo
we only stayed for one night, room bed and breakfast. room had good facilities and was very clean. I would highly recommend this hotel. staff were very helpful and pleasant and polite. I would certainly stay again. the hotel is situated to all of chester amenities.
2 out of 5
Recommended
for Everyone
by A verified traveller from Midlands

Nice hotel, shame about the lift next to the room

Posted 23-Sep-2014
Pros: Location and the top floor restaurant
Cons: Don't put bedrooms next to the lift or at least give a warning, discount and ear plugs! Maintenance and housekeeping need some work.
Location: great location, near racecourse, shops, bars restaurants etc
Hotel OK, room not bad, location good, breakfast great. Small bed, no toiletries, room next to lift (loud), no racecourse view, staff not bothered. Maintenance poor, the loo roll holder front fell on me in the loo and a tile dropped on the bathroom floor and my foot as i was leaving the bar bathroom.
4 out of 5
Recommended
for Everyone
by A verified traveller from Weston, Nr Crewe

Graduation & A Level Results Celebration

Posted 25-Aug-2014
Pros: Location close to City Centre but not too close, nice views of the Roo Dee Race Course.
Cons: Being really picky, the cleanliness of the balcony outside the restaurant. Cigarette end, cob webbs and tissue.
Location: Great location to city centre, shopping, some roman history, walk the walls, take a boat trip on the river. Nice places to eat.
Have stayed here once before in a "desirable" room, the last time was disappointing. The room was very small with only a shower although had a balcony overlooking the race course. I was told there are two types of "desirable" room, balcony or bath. We decided to try again this time with the bath choice, taking two rooms one for my daughters who were celebrating exam success. The rooms were great with a massive bed and big bath room for the same price as last time, a lot better value. We also ate in the Michael Caines restaurant. Excellent food & very attentive and friendly staff., We will be going again.
5 out of 5
Recommended
for Everyone
by A verified traveller

very close to Chester city centre,

Posted 24-Aug-2014
Pros: very friendly staff, large room excellent
Location: close to chester city centre. The walking tours which can be booked at the tourist information board are very interesting
had a great time in chester lovely hotel & a nice city
5 out of 5
Recommended
for Everyone
by A verified traveller from Florida

Chester's best hotel

Posted 17-Aug-2014
Pros: Location, Location, Location and nice rooms (pick the higher priced ones, they are the best)
Cons: Free Parking would be nice
Location: 5 minute walk to Chester Center, lots of coffee shops and places to eat… Great Location
I always stay here when I am in Chester on business, new property, good rooms and great location. Michael Caine restaurant too… Not a lot of people know that :-)
3 out of 5
Recommended
for Everyone
by A verified traveller from North Wales

Stylish hotel but poor customer care

Posted 10-Aug-2014
Our stay started badly when we were checked in by a very unfriendly receptionist who didn't even look at us the entire time. There was a wedding so we couldn't use the restaurant and was probably the reason we didn't have a room with a view even though we had one of the most expensive rooms! The room itself was stunning but I was shocked to find no mini bar and no coffee! Disappointing but would recommend on rooms alone.
4 out of 5
Recommended
for Everyone
by A verified traveller

Good location, close to town centre

Posted 09-Aug-2014
Comfortable hotel, great location. Staff were friendly and helpful.
5 out of 5
Recommended
by A verified traveller

This traveller left a rating score only Posted 17-Jul-2014 on Hotels.com
5 out of 5
Recommended
for Families
by A verified traveller from Hertfordshire

Fab hotel Brilliant views Excellent restaurant

Posted 06-Jul-2014
Pros: Food comfort view
Cons: Lower air con in restaurant. Better music.
Location: Brilliant location Shops and history galore near by.
Upgrade to a view of Race course if offered. Dine in the restaurant it's Amazing and drink in cocktail bar amazing. Room clean and comfortable with nice toiletries Air con on too high in restaurant and weird music. Would stay here again in a heart beat. We are veggies and food was great, even breakfast..