Ratings based on 227 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
98% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel in good location

Posted 09-Oct-2014
Lovely hotel overlooking the racecourse and close to other attractions such as the castle. Breakfast was good quality with a decent range of choices. Comfortable bar and fairly decent gym. Although the hotel is situated near a major roundabout we didn't have any problem with traffic noise. A little confusion finding the hotel as it's actually on Grosvenor Road rather than Grosvenor Park Road as advertised on expedia.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom salford

lovely hotel, very close to all amenities.

Posted 24-Sep-2014
Pros: everything
Cons: I don't know.i was very pleased with everything and would stay again.
Location: you are in walking distance to chester town centre and the river dee, the roman tours and ampi theatre and on top of the race track. also chester zoo
we only stayed for one night, room bed and breakfast. room had good facilities and was very clean. I would highly recommend this hotel. staff were very helpful and pleasant and polite. I would certainly stay again. the hotel is situated to all of chester amenities.
2 out of 5
Recommended
for Everyone
by A verified travellerfrom Midlands

Nice hotel, shame about the lift next to the room

Posted 23-Sep-2014
Pros: Location and the top floor restaurant
Cons: Don't put bedrooms next to the lift or at least give a warning, discount and ear plugs! Maintenance and housekeeping need some work.
Location: great location, near racecourse, shops, bars restaurants etc
Hotel OK, room not bad, location good, breakfast great. Small bed, no toiletries, room next to lift (loud), no racecourse view, staff not bothered. Maintenance poor, the loo roll holder front fell on me in the loo and a tile dropped on the bathroom floor and my foot as i was leaving the bar bathroom.
5 out of 5
Recommended
by victor and wendyfrom preston

prince and princess birthday treats

Posted 05-Sep-2014 on Hotels.com
we loved the hotel and staff and service was excellent.ideal for town ctr and all tourist areas especialy the race course.well recomended.rooms were lovely .we had a card and a box of chocks for our birthday too from the managment espensive ones too.
2 out of 5
Recommended
by A. Tooleyfrom London

Posted 02-Sep-2014 on Hotels.com
The hotel was was a modern and contemporary hotel and the rooms where great! it was however let down by the staff ( particularly one Spanish girl at reception) who unfortunately were not very experianced couldn't find our bookings and check it was diabolicule! Causing us to be late for the wedding One of our party who booked completely separate from our party through a travel agent with pre-paid vouchers argued with the customers there are no pre payment vouchers until after 45 mins finally they found on there system! I must say the most disappointing aspect is when they did realise their mistake there was NO Apology!! The managerment needs to do customer service training in order to build repeat business. August 2014
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Weston, Nr Crewe

Graduation & A Level Results Celebration

Posted 25-Aug-2014
Pros: Location close to City Centre but not too close, nice views of the Roo Dee Race Course.
Cons: Being really picky, the cleanliness of the balcony outside the restaurant. Cigarette end, cob webbs and tissue.
Location: Great location to city centre, shopping, some roman history, walk the walls, take a boat trip on the river. Nice places to eat.
Have stayed here once before in a "desirable" room, the last time was disappointing. The room was very small with only a shower although had a balcony overlooking the race course. I was told there are two types of "desirable" room, balcony or bath. We decided to try again this time with the bath choice, taking two rooms one for my daughters who were celebrating exam success. The rooms were great with a massive bed and big bath room for the same price as last time, a lot better value. We also ate in the Michael Caines restaurant. Excellent food & very attentive and friendly staff., We will be going again.
5 out of 5
Recommended
for Everyone
by A verified traveller

very close to Chester city centre,

Posted 24-Aug-2014
Pros: very friendly staff, large room excellent
Location: close to chester city centre. The walking tours which can be booked at the tourist information board are very interesting
had a great time in chester lovely hotel & a nice city
5 out of 5
Recommended
for Couples
by rayfrom shropshire

great hotel, great location

Posted 21-Aug-2014 on Hotels.com
Top quality rooms, a modern hotel with fixtures and fittings of the highest quality. excellent location overlooking the racecourse but close enough to centre with restaurants/shops only 5 mins away. Hard to see a better hotel in Chester.
4 out of 5
Recommended
by Paul Ffrom Liverpool

An adequate but over-priced stay.

Posted 21-Aug-2014 on Hotels.com
This is a very new hotel on the outskirts of Chester. It was not so easy to find by SatNav, and rather confusing to find the subterranean car park, which is an extra expense. The staff were efficient and courteous, but keen to "Sell" extras, such as breakfast and a room upgrade. I was not impressed by the breakfast either; too little for too much. I will not stay here again!
5 out of 5
Recommended
by alanfrom Horsham

Great Breakfast

Posted 18-Aug-2014 on Hotels.com
verry happy