Front of property

Reviews of Grand Residence

4 out of 5
Grand Residence
No.85/86, Arcot Road, Porur, Chennai, Tamil Nadu

Reviews

5.8
Rating 10 - Excellent. 5 out of 30 reviews" "
Rating 8 - Good. 4 out of 30 reviews" "
Rating 6 - Okay. 9 out of 30 reviews" "
Rating 4 - Poor. 5 out of 30 reviews" "
Rating 2 - Terrible. 7 out of 30 reviews" "

6.2/10

Cleanliness

6.6/10

Staff & service

5.6/10

Amenities

5.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

Piratheesan

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Worst hotel and customer service I have ever seen. We booked two rooms ,The rooms were dirty, stains on the sheets, toilets not functioning👎👎👎
Stayed 11 nights in Jun 2023

6/10 Okay

MOHAMED RIFFKY

Stayed 2 nights in May 2023

2/10 Terrible

Nicolas

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a horrible experience at this property. Arrived very late in the evening straight from the airport. Checked in, showered (the towels were very run down and the toilet leaked upon flushing) and found bugs in the bed and on the wall. Called the front desk to ask for a new room, were told that the hotel was sold out, and that house keeping was on its way. After waiting and waiting for house keeping, went downstairs and were offered a new room (so, we were previously lied to). That room also had bugs in the bed. We had no choice but to leave the hotel and search for new accommodations at 1.30 am. Of course, since we had to pay a walk in rate at the new hotel, the cost to us was significantly higher, but worth not sleeping in a bug-invested bed. Very disappointed as we had stayed at this hotel previously pre-COVID and had a positive experience. We asked for a refund and were denied. AVOID AT ALL COSTS.

2/10 Terrible

ABHISHEK

Stayed 2 nights in Oct 2022

10/10 Excellent

Nanthakumar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy with trip.
Hotel was vey nice areas little bit dusty because of rural road work Good service. I recommend, and price slightly up
Stayed 1 night in Aug 2022

10/10 Excellent

Nanthakumar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing
Stayed 1 night in Aug 2022

4/10 Poor

bharath

Stayed 4 nights in Jul 2022

2/10 Terrible

Chandralingam

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotels.com misguided a 2 star hotel to 4 star
I dont know how its a 4 star hotel. we wrongly guided by hotels.com and robbed the money. No room wifi, electricity cut off at least 10 times a day, no hot water, dirty bathroom, no pleasant staffs, specially there is a elderly person incharge in the morning breakfast and his look is asking why afre you coming to eat. no smile at all,
Stayed 6 nights in May 2022

10/10 Excellent

Rukshan

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Pandi on 22 Mar 2022
Dear Rukshan, Thank you so much for your kind words we really appreciate you taking the time out to share your experience with us, the entire team thanks you for staying with us and we look forward to welcoming you back.

6/10 Okay

RajkumarThiru, Colombo

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Bathroom unclean, lobby unclean, tight room size, WIFI was not stable. Overall the hotel is in poor condition, with minimal maintenance and overpriced rooms.
Stayed 2 nights in Dec 2019

10/10 Excellent

Prakash

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice staff,very good cleanliness ,centre of all amenities, one of the best rated.
Stayed 2 nights in Jun 2019
Response from M S Sridhar on 14 Jul 2019
Dear Madam, With wishes from Grand Residence Chennai! At the onset, let me thank you for having visited Grand Residence Chennai for your stay. It was indeed a pleasure having you stay with us and sharing your valuable feedback regarding the experience at our hotel. It is our objective to provide detailed attention to our guest requirements and allow them to have a stay par excellence. We are happy to learn that you were satisfied with our staff service, Cleanliness & amenities, and had an enriching stay experience. Reviews such as yours encourage us to up the level of our service. We thank you again for staying with us and sparing your time to share your valuable review. We look to serve you again when your next visit to city.

4/10 Poor

DJ

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
the dude at the front desk was a dick. there was no ac. there was no hot water
Stayed 1 night in Jan 2019
Response from sridhar on 6 Feb 2019
Dear Guest, Greeting from Grand Residence Chennai, At the onset, let me thank you for having visited Grand Residence Chennai for your stay. It was indeed a pleasure having you stay with us and sharing your valuable feedback regarding the experience at our hotel. Your feedback will surely help us to improve. It is always disappointing to hear from the guest, sir we requested for your passport & visa for Immigration reason while Check-in & you said that you are not carrying with you and provided us with an electronic copy. It is our constant endeavor to exceed your expectations and to build a long-term relationship with valuable guest like yourself. Grand Residence again.

2/10 Terrible

ketheswaran

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
bathroom was smelling, room, windows all in bad condition. food is very bad lift is so bad
Stayed 1 night in Jan 2019
Response from Sridhar. M. S on 30 Jan 2019
Dear Sir, Greetings from Grand Residence Chennai! We thank you for your recent stay at "Grand Residence" Chennai and sharing your review on this public forum. It is our objective to provide detailed attention to our guest requirements and allow them to have a stay par excellence. We are keen to learn that your were not satisfied with our service and amenities. Reviews such as yours will help us to upgrade the level of our service. We thank you again for staying with us and sparing your time to share your valuable review. We look to serve you again when your next visit to city. Note: We will take necessary action to check & attend the things you have mentioned & Sir that is the reason on your stay we had changed the room upgrading to Deluxe category without any extra charges. Best Regards, Manager Front Office +91 98840 73811

2/10 Terrible

Rajeev, Chennai

Disliked: Cleanliness, property conditions & facilities, room comfort
No value for money, poor standard, too far from Airport, tariff charged too high - same available for Rs 1800/ on Make my trip and Gobibo, won’t book through Expedia in future, stop mailers or I will block you
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Liked: Staff & service
Friendly staff but room subpar
Grand Residence should only be a 2 star hotel. I must say the customer service was good and the food at the restaurant was fantastic. On the other hand, the room was very basic and wasn’t the cleanest. The shower was lukewarm at best. Also there is really nothing for a tourist to do in this area.
Response from Sridhar on 18 Mar 2018
Dear Guest, At the onset, let me thank you for having stayed at Grand Residence Chennai, It was indeed a pleasure having you as our guest, as you have shared your valuable feedback regarding the experience at our hotel. Your feedback will surely help us to improve. It is always disappointing to hear from our guest, that the hotel staff failed to deliver best service. Please accept my apologies for your unpleasant experience. It is our constant endeavour to exceed your expectations and to build a long-term relationship with valuable guest like yourself. Your comments were immediately brought into attention of our Management & Executive committee. We would like to assure you that your concern has been duly noted and we are taking corrective measures to avoid such instances in future. I do hope that you will be able to put this one off experience deviation behind you and give us another opportunity to serve you. My team and I look forward in welcoming you to Grand Residence again.

6/10 Okay

Verified traveller

Liked: Staff & service
Fair for the price
Ok for a quick stay. No hot water but otherwise the room was ok for the price.
Response from Sridhar on 16 Jun 2016
Dear Guest, We thank you for staying at Grand Residence Chennai and sharing your valuable feedback. Our hotel is located in proximity to Chennai Airport that adds to the convenience of travellers. We strive to provide our guests the best of amenities; however, we regret that you our services less than perfect. Your feedback will certainly assist us in further enhancing our level of service to offer our guests a true Grand Residence experience. We will look forward to welcoming you back with renewed services in the near future. Regards, Sridhar.M.S Manager Front Office +91 98840 73811

6/10 Okay

Perry, Wisconsin

Liked: Cleanliness, staff & service, room comfort
Hotel Staff Very Friendly, They even opened workout room early for me. One of the treadmills was broken. Good Business Class room. Nice up stairs restaurant. everything seems just kind of dark. being dark leaves me with the impression things are dingy. breakfast was ok, they made omlets to order
Response from Sridhar on 11 Feb 2016
Dear Sir, Greeting of the day., Thank you for taking your valuable time to share your experience with us at Grand Residence Chennai. Located in proximity to the airport, we are one of the sought after business hotels in Chennai. We strive to offer our best services to make the stay of every guest comfortable. Our associates go an extra mile to extend a memorable stay, we thank you for your acknowledgement regarding our overall services & the same has been duly conveyed to the entire team. The team at Grand Residence Chennai looks forward to making your next stay even more comfortable. We await your next visit soon. Regards, Sridhar .M .S Manager Front Office

8/10 Good

syed, bangalore

Liked: Cleanliness, staff & service, room comfort
good
it was just transits for a night
Response from Sridhar on 9 Jan 2016
Thank you for your patronage and sharing your personal experience about our hotel on Expedia.com. It’s an absolute pleasure to receive your kind words of appreciation about our service offerings. The entire team is inspired to continue to strive for excellence and offer the best experience to the guests. Thank you for your custom and do hope that you will continue to provide us with more opportunities to be of service. Best Regards, Sridhar.M.S +91 98840 73811 Manager Front Office

2/10 Terrible

Avni, Atanta, GA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grand Residence stay
this was the worst stay of my life. 1st time disappointed with Hotels.com recommendation. This hotels should have been rates 2 star not 4 star.
Response from Sridhar on 9 Jan 2016
Dear Guest, Greeting from Grand Residence Chennai., At the onset, let me thank you for having visited Grand Residence Chennai for your stay. It was indeed a pleasure having you stay with us and sharing your valuable feedback regarding the experience at our hotel. Your feedback will surely help us to improve. It is always disappointing to hear that the people failed to deliver on this occasion. Please accept my apologies for your unpleasant experience. It is our constant endeavor to exceed your expectations and to build a long-term relationship with valuable guest like yourself. Your comments were immediately brought into attention of our Executive committee. We would like to assure you that your concern has been duly noted and we are taking corrective measures to avoid such instances in future. I do hope that you will be able to put this one off experience deviation behind you and give us another opportunity to serve you. My team and I look forward in welcoming you to Grand Residence again. Regards, Sridhar.M.S Manager Front Office +91 98840 73811

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice hotel.
The overall experience was good. The restaurant was nice.
Response from sri on 10 Nov 2015
Thank you for your patronage and sharing your personal experience about our hotel on Expedia.com. It’s an absolute pleasure to receive your kind words of appreciation about our service offerings. The entire team is inspired to continue to strive for excellence and offer the best experience to the guests. Thank you for your custom and do hope that you will continue to provide us with more opportunities to be of service. Best Regards, Sridhar.M.S +91 98840 73811 Manager Front Office

4/10 Poor

bear, Sydney , Australia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
close to what i had to do in India, thats it.
Very disapointed, The gym which looked great in photo's was not operating at all, construction work being carried out at all hours and the sound of hammer drills echoed through the whole hotel. The windows are paper thin and the street noise was very loud and kept me up every night. Front desk staff profiting of me when i needed an taxi telling me the fare was a certain amount and then paying the drive less. would i stay there again NO, would i recommend to anyone NO.
Response from sridhar on 10 Nov 2015
Dear Guest, Greeting from Grand Residence Chennai., At the onset, let me thank you for having visited Grand Residence Chennai for your stay. It was indeed a pleasure having you stay with us and sharing your valuable feedback regarding the experience at our hotel. Your feedback will surely help us to improve. It is always disappointing to hear that the people failed to deliver on this occasion. Please accept my apologies for your unpleasant experience. It is our constant endeavor to exceed your expectations and to build a long-term relationship with valuable guest like yourself. Your comments were immediately brought into attention of our Executive committee. We would like to assure you that your concern has been duly noted and we are taking corrective measures to avoid such instances in future. I do hope that you will be able to put this one off experience deviation behind you and give us another opportunity to serve you. My team and I look forward in welcoming you to Grand Residence again. Regards, Sridhar.M.S Manager Front Office +91 98840 73811

6/10 Okay

Verified traveller

Response from Sridhar on 9 Jan 2016
Dear Guest, Greeting from Grand Residence Chennai., At the onset, let me thank you for having visited Grand Residence Chennai for your stay. It was indeed a pleasure having you stay with us and sharing your valuable feedback regarding the experience at our hotel. Your feedback will surely help us to improve. It is always disappointing to hear that the people failed to deliver on this occasion. Please accept my apologies for your unpleasant experience. It is our constant endeavor to exceed your expectations and to build a long-term relationship with valuable guest like yourself. Your comments were immediately brought into attention of our Executive committee. We would like to assure you that your concern has been duly noted and we are taking corrective measures to avoid such instances in future. I do hope that you will be able to put this one off experience deviation behind you and give us another opportunity to serve you. My team and I look forward in welcoming you to Grand Residence again. Regards, Sridhar.M.S Manager Front Office +91 98840 73811

6/10 Okay

Amit, Mumbai

Liked: Property conditions & facilities
Disliked: Room comfort
Average!!
It was ok, but would not prefer it if have an alternative.
Response from Sridhar on 9 Jan 2016
Dear Guest, Greeting from Grand Residence Chennai., At the onset, let me thank you for having visited Grand Residence Chennai for your stay. It was indeed a pleasure having you stay with us and sharing your valuable feedback regarding the experience at our hotel. Your feedback will surely help us to improve. It is always disappointing to hear that the people failed to deliver on this occasion. Please accept my apologies for your unpleasant experience. It is our constant endeavor to exceed your expectations and to build a long-term relationship with valuable guest like yourself. Your comments were immediately brought into attention of our Executive committee. We would like to assure you that your concern has been duly noted and we are taking corrective measures to avoid such instances in future. I do hope that you will be able to put this one off experience deviation behind you and give us another opportunity to serve you. My team and I look forward in welcoming you to Grand Residence again. Regards, Sridhar.M.S Manager Front Office +91 98840 73811

6/10 Okay

Vishav, New Delhi

Disliked: Cleanliness, property conditions & facilities, room comfort
Not up to the mark
the hotel rooms are old fashioned and average. there are better options in this price range
Response from Sridhar on 9 Jan 2016
Dear Guest, Greeting from Grand Residence Chennai., At the onset, let me thank you for having visited Grand Residence Chennai for your stay. It was indeed a pleasure having you stay with us and sharing your valuable feedback regarding the experience at our hotel. Your feedback will surely help us to improve. It is always disappointing to hear that the people failed to deliver on this occasion. Please accept my apologies for your unpleasant experience. It is our constant endeavor to exceed your expectations and to build a long-term relationship with valuable guest like yourself. Your comments were immediately brought into attention of our Executive committee. We would like to assure you that your concern has been duly noted and we are taking corrective measures to avoid such instances in future. I do hope that you will be able to put this one off experience deviation behind you and give us another opportunity to serve you. My team and I look forward in welcoming you to Grand Residence again. Regards, Sridhar.M.S Manager Front Office +91 98840 73811

8/10 Good

R S, Chicago

Liked: Cleanliness, property conditions & facilities, room comfort
One of the few hotels I've stayed at in India to have a staffed exercise room, and a very nice pool. Excellent breakfast.
Response from Sridhar on 7 Jan 2016
Dear Sir, Greeting of the day., Thank you for taking your valuable time to share your experience with us at Grand Residence Chennai, located in proximity to the airport, we are one of the sought after business hotels in Chennai. We strive to offer our best services to make the stay of every guest comfortable. Our associates go an extra mile to extend a memorable stay,we thank you for your acknowledgement regarding our overall services & the same has been duly conveyed to the entire team. The team at Grand Residence Chennai looks forward to making your next stay even more comfortable. We await your next visit soon. Regards, Sridhar .M .S Manager Front Office

4/10 Poor

Lolly, Amsterdam

Disliked: Staff & service
Clean rooms, surly staff
The room was clean but without windows and dark. Desk staff (particularly one person) was unhelpful and rude. I wouldn't stay here again.
Response from Sridhar on 6 Jan 2016
Dear Guest, We thank you for staying at Grand Residence Chennai and sharing your valuable feedback. Our hotel is located in proximity to Chennai Airport that adds to the convenience of travellers. We always endeavour to offer the best services and facilities to our esteemed guests. however, we regret that you had mentioned regarding rude behaviour of a staff, Your feedback has been taken to the management for immediate action & this will certainly assist us in further enhancing our level of service to offer our guests a true Grand Residence. We will look forward to welcoming you back with renewed services in the near future. Regards, M.S.Sridhar Frontoffice Manage

4/10 Poor

Rajadurai

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Arturo

Liked: Cleanliness, staff & service, room comfort
buen costo beneficio, exelente servicio
muy buena por el costo, se esperan por ayudarte en lo que nesecites aun cuando no les corresponde

2/10 Terrible

Trine Angeline, kolding

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is under construction
Not a nice hotel - under construction.
Response from Sridhar on 16 Apr 2016
Dear Guest, We thank you for staying at Grand Residence Chennai and sharing your valuable feedback. Our hotel is located in proximity to Chennai Airport that adds to the convenience of travelers. We strive to provide our guests the best of amenities; however, we regret that you our services less than perfect. Your feedback will certainly assist us in further enhancing our level of service to offer our guests a true Grand Residence experience. We will look forward to welcoming you back with renewed services in the near future. Regards, Sridhar.M.S Manager Front Office +91 98840 73811

6/10 Okay

Verified traveller

Disliked: Staff & service
Response from Sridhar on 9 Jan 2016
Dear Guest, Greeting from Grand Residence Chennai., At the onset, let me thank you for having visited Grand Residence Chennai for your stay. It was indeed a pleasure having you stay with us and sharing your valuable feedback regarding the experience at our hotel. Your feedback will surely help us to improve. It is always disappointing to hear that the people failed to deliver on this occasion. Please accept my apologies for your unpleasant experience. It is our constant endeavor to exceed your expectations and to build a long-term relationship with valuable guest like yourself. Your comments were immediately brought into attention of our Executive committee. We would like to assure you that your concern has been duly noted and we are taking corrective measures to avoid such instances in future. I do hope that you will be able to put this one off experience deviation behind you and give us another opportunity to serve you. My team and I look forward in welcoming you to Grand Residence again. Regards, Sridhar.M.S Manager Front Office +91 98840 73811