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Reviews of Park Plaza Chennai OMR

4.5 out of 5
Park Plaza Chennai OMR
142, Rajiv Gandhi Salai, Thoraipakkam, Chennai, Tamil Nadu

Reviews

7.4

Good

Rating 10 - Excellent. 5 out of 10 reviews" "
Rating 8 - Good. 0 out of 10 reviews" "
Rating 6 - Okay. 3 out of 10 reviews" "
Rating 4 - Poor. 1 out of 10 reviews" "
Rating 2 - Terrible. 1 out of 10 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked our stay.
Stayed 4 nights in Feb 2024
Response from Dev on 1 Mar 2024
Dear Guest,Greetings from Park Plaza Chennai OMR!Thank you for posting your appreciative and motivational comments about your experience. We are delighted to read from your review that you enjoyed your recent visit with us and we also appreciate you pointing out the excellent service you received from our ambassadors.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Park Plaza Chennai OMR.We look forward to welcoming you back.Warm Regards

4/10 Poor

Sudhir

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Terrible reception service. Very slow to basic requests. Room was smelling of smoke. Bathrooms were not clean. Will not stay at this location again
Stayed 1 night in Jan 2024
Response from Dev on 26 Jan 2024
Dear Guest,We thank you for sharing your experience during your recent visit to our hotel.We deeply regret to know that your expectations were not met by us in addition to this we request you to share your experience specifically as it would provide an opportunity to demonstrate the corrective measures to prevent us accordingly in the future.We look forward to meeting you during your next visit to Park Plaza Chennai OMR and would be delighted to assist you with any requirements.Thank youWith RegardsPark Plaza Chennai OMR

6/10 Okay

Abinash

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Dear Expedia Team, I would like to express my disappointment regarding my recent stay at Park Plaza Chennai OMR. Unfortunately, my experience was marred by several issues, including foggy and dirty windows, stained bedsheets, the absence of hand towels and a hair dryer, a malfunctioning toilet lid, and the unavailability of water in the pool. It is my strong belief that guests should be informed about such shortcomings beforehand, enabling them to make an informed decision about whether to choose this hotel or not. Regrettably, these issues significantly impacted the quality of my two-day vacation with my family. I trust you will take this feedback seriously, and I hope it contributes to improvements in the services provided by Park Plaza Chennai OMR. Sincerely,
Stayed 2 nights in Dec 2023
Response from Dev on 26 Jan 2024
Dear Guest,We thank you for sharing your experience during your recent visit to our hotel.We deeply regret to know that your expectations were not met by us in addition to this we request you to share your experience specifically as it would provide an opportunity to demonstrate the corrective measures to prevent us accordingly in the future.We look forward to meeting you during your next visit to Park Plaza Chennai OMR and would be delighted to assist you with any requirements.Thank youWith RegardsPark Plaza Chennai OMR

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Dev on 26 Jan 2024
Dear Guest,Greetings from Park Plaza Chennai OMR!Thank you for posting your appreciative and motivational comments about your experience. We are delighted to read from your review that you enjoyed your recent visit with us and we also appreciate you pointing out the excellent service you received from our ambassadors.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Park Plaza Chennai OMR.We look forward to welcoming you back.Warm RegardsPark Plaza Chennai OMR

2/10 Terrible

Uma

Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Raj on 11 Oct 2023
Dear Guest,Greetings from Park Plaza Chennai OMR!On behalf of our entire team at Park Plaza Chennai OMR, we are sorry that you weren’t wowed by your stay with us. If you have a moment and are willing to share more information regarding your experience, please do not hesitate to reach out to us. Meanwhile, we have noted the concerns you have highlighted and will ensure that corrective measure is taken to prevent such situations in the future. I hope we will have the opportunity to welcome you back and exceed your expectations in the near future with a stay that is memorable for all the right reasons.With Regards,RajPark Plaza Chennai OMR

6/10 Okay

Deepak, Blacksburg

Travelled with family
Liked: Staff & service
This hotel is ok, but it should stop calling itself a 4 star property. I stayed there for 3 nights because it was close to an event venue in Thoraipakkam. The breakfast buffet is alright, the pool and gym are pretty good (the gym feels pretty old school). The rooms are ok, but the bathrooms have not been updated in a long time and are not very nice (multiple relatives of mine stayed in the same hotel and all felt the same lack of upkeep for the bathrooms). The AC in my room was fairly ineffective, the room service terribly slow. Room cleaning results in towels being taken away and not being replaced for hours (who does that?). The emergency stairs near the elevators are not actually emergency stairs, since they only lead to the next floor and not all the way to the bottom floor (do not take them in an emergency, you might get stuck on the next floor). All in all, not worth the Radisson name.
Stayed 3 nights in Jul 2023
Response from Raj on 22 Jul 2023
Dear Guest,We thank you for sharing your experience during your recent visit to our hotel. We deeply regretted to know that your expectations were not met by us in addition to this we request you to share your experience specifically as it would provide an opportunity to demonstrate the corrective measures to prevent us accordingly in the future.We look forward to meeting you during your next visit to Park Plaza Chennai OMR and would be delighted to assist you with any requirements.Thank you

10/10 Excellent

Sanjay

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The hotel is set back from the busy OMR road which gives it realize quietness. The staff was always ready to assist with a smile.
Stayed 2 nights in Mar 2023
Response from Raj on 4 Apr 2023
Dear Guest,Greetings from Park Plaza Chennai OMR!Thank you for posting your appreciative and motivational comments about your experience.We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Park Plaza Chennai OMR. We look forward to welcoming you back.Warm RegardsPark Plaza Chennai OMR

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very satisfied to be staying at the Park Plaza
Stayed 7 nights in Feb 2023
Response from Raj on 16 Mar 2023
Dear Guest,Greetings from Park Plaza Chennai OMR!Thank you for posting your appreciative and motivational comments about your experience.We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Park Plaza Chennai OMR. We look forward to welcoming you back.Warm RegardsPark Plaza Chennai OMR

10/10 Excellent

chungseon

Stayed 1 night in Nov 2023
Response from Raj on 20 Nov 2023
Dear Guest,Greetings from Park Plaza Chennai OMR!We thank you for sharing your experience during your recent visit to our hotel and we also appreciate you pointing out the excellent service you received from our ambassadors.Meanwhile, we have noted the concerns you have highlighted and will ensure that corrective measure is taken to prevent such situations in the future.We will use this opportunity to fine-tune our operations in the hope that upon your next visit. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Park Plaza Chennai OMR,I look forward to welcoming you back.

6/10 Okay

youngsoo

Stayed 1 night in Sep 2023
Response from Raj on 18 Sept 2023
Dear Guest,We thank you for sharing your experience during your recent visit to our hotel. We deeply regret to know that your expectations were not met by us in addition to this we request you to share your experience specifically as it would provide an opportunity to demonstrate the corrective measures to prevent us accordingly in the future.We look forward to meeting you during your next visit to Park Plaza Chennai OMR and would be delighted to assist you with any requirements.