Outdoor pool

Reviews of Rhombus Park Aura Chengdu Hotel

4.5 out of 5
Rhombus Park Aura Chengdu Hotel
Hailrun Complex, 216 Lower Dong Da Rd., Jinjiang District, Chengdu, Sichuan

Reviews

8.6

Excellent

Rating 10 - Excellent. 59 out of 118 reviews" "
Rating 8 - Good. 43 out of 118 reviews" "
Rating 6 - Okay. 8 out of 118 reviews" "
Rating 4 - Poor. 4 out of 118 reviews" "
Rating 2 - Terrible. 4 out of 118 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Weiyi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has an amazing modern design. Room is spacious, with a living area, bedroom, walk-in closet and washroom. Walkable to the most vibrant area of the city. Excellent night life around the area.
Stayed 2 nights in Mar 2024

10/10 Excellent

Alisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought this hotel was a great place to stay, especially if its your first time in Chengdu. Its got a great location near the metro, IFS centre, chunxi lu and taikoo li. I'm not sure if it was an upgrade but the room was so big and spacious and was really well maintained. Staff were friendly even and tried their best to speak English which was greatly appreciated. Can't fault anything about the hotel!
Stayed 6 nights in Feb 2024

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location at centre of everything. Great customer service provided by hotel staff from Housekeeping to front desk to the conceirge, excellent service.
Stayed 3 nights in Dec 2023

8/10 Good

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Emily

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location near shopping center and lots of food choices. However we can also hear the car honking from the road below. The bed is very comfortable, it's one of the best hotel beds I experienced. Most of the Hotel stuff only speaks minimal English.
Stayed 3 nights in Oct 2023

8/10 Good

Lei, New York

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
very new, latest technology, fashion.
Stayed 1 night in Oct 2023

8/10 Good

Fan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, right in the middle of the core. Noisy at night on the other hand.
Stayed 7 nights in Sep 2023

4/10 Poor

Philip

Business traveller
Stayed 3 nights in Oct 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient Location
The hotel is situated at a central location and within walking distance to subway station yet it can avoid all the traffic jam as there are side roads with lesser traffic near the hotel.
Stayed 4 nights in Oct 2020

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great amenities and good location for the price
Great location. Great price. My room included a couch and bar area, and shower and a separate tub in front of a window which overlooked the Chengdu skyline, which was nice. Only a couple of grievances: although the hotel included 2 complimentary water bottles each night, there were many other 35-yuan water bottles strewn about, and it was difficult to distinguish which was which. The central heat seemed to have a habit of turning off as well (it looks like the fan speed setting went back to 0 for some reason, which caused the heat to be effectively off), which also was unclear until I realized I was still cold after several hours. Still, great value.
Stayed 3 nights in Jan 2020

10/10 Excellent

YUCHEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One step to the central commercial sites
An absolutely fantastic stay. Very close and convenient to the central areas and commercial sites. Surrounded by nice local food stalls and restaurants. A great value for the money
Stayed 1 night in Sep 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
only room available for booking is sauna room, looks like a love hotel.
Stayed 3 nights in Sep 2019

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous stay
Very nice hotel with good location and well decor room!
Stayed 4 nights in Jul 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
they claim they did not receive my booking and won’t let me check in
Stayed 1 night in Sep 2018

10/10 Excellent

Matt, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, affordable and conveniently located
Great stay. Many restaurants around. Across the street from many malls. Clean and modern hotel. The gym has free weights and only a couple machines. Hotel has a outdoor pool too.
Stayed 1 night in Jul 2018

4/10 Poor

coco, New Jersey

Disliked: Staff & service, property conditions & facilities
Having stayed at the St. Regis a week before (rated as 4-star), this hotel (rated 5-star) compared miserably. Every little thing was extra $$. Bathroom was no where near as beautiful and up to date. Staff spoke little to no english. The "concierges" were no more than bell boys and didn't even bring our luggage to our rooms. This hotel is in major need of a renovation.
Stayed 1 night in Jun 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
Dont stay here.
Horrible wifi. Room smelled of smoke. Emergency exit doors locked. Poor attitude at front desk. They gave me a voucher for a 'free drink at the bar'. Turned out to be Tea, Coffee or Juice.
Stayed 5 nights in Jun 2018

2/10 Terrible

DrPChan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely horrid staff both at check-in and check-out. I would rate it as a 3-star serviced apartment hotel at best. Thankfully I had made the decision to stay only one night to try it out.
Stayed 1 night in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful room, poor wifi
Poor wifi marred this otherwise very comfortable hotel with excellent modern space and facilities. I was just frustrated with the unstable and slow wifi. Breakfast was ok with very good coffee
Stayed 2 nights in May 2018

10/10 Excellent

Bernd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018
Response from janet yu on 30 May 2018
thank you for your comments,have a nice day!

10/10 Excellent

Hong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotle
Good location, near shopping center, big room, clean and comfortable.
Response from janet YU on 4 May 2018
thank you for your comments,hope you have a nice day !

10/10 Excellent

Lionita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location, modern hotel
Great location, beautiful spacious modern room. Swimming pool only open from May-Oct.
Response from Janet Yu on 29 Mar 2018
thank you for your suggestion,swimming pool is at room temperature,but i will report our manager about your suggestion.

8/10 Good

DENNIS

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel for business stay.
A fairly new hotel. Probably 3.5 star by international standards for amenities, facilities, food and staff. Rooms are very large and comfortable. Being a new hotel cleanliness is quite good. Location is very good, opposite shopping area and malls. A variety of food choices is available within walking distance. Because hotel location is quite central, traffic is very heavy heading in and out of the city in the morning and evening if you need to travel out.
Stayed 3 nights in Jan 2018

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and stylish
Good location for restaurants and shopping. Good comfortable rooms which are spacious.
Stayed 2 nights in Feb 2018
Response from Janet Yu on 9 Feb 2018
thank you for your time to make comments for hotel,I hope you have a nice day next time to chengdu.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best value hotel in Chengdu
The room was very big and clean. It is by far the best value for hotels in Chengdu. The location is in walking distance to IFS mall and Taikooli.
Stayed 3 nights in Jan 2018
Response from Janet Yu on 17 Jan 2018
thank you for your comment,I hope you have nice a day next come to Chengdu,also you can choose our hotel and have similar experience

10/10 Excellent

Xena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2017
Response from Janet Yu on 17 Jan 2018
thank you for your comment, it is value for hotel from customer comment to improve well-around service

10/10 Excellent

Zeliang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely worth the money!
I think it is a great hotel for its price, especially for its location at downtown. You just need to go across the road to Taikooli, which is a modern and unique plaza with various stores and restaurants. And the transportation is convenient, too. Overall, it is a very pleasant and satisfying trip, and I may choose this hotel again next time.
Stayed 4 nights in Dec 2017
Response from Janet Yu on 17 Jan 2018
thank you for your comment,I hope you have nice a day next come to Chengdu,also you can choose our hotel and have similar experience

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2017
Response from Janet Yu on 17 Jan 2018
thank you for your comment

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Value for money but
Location was excellent. Aircon did not seem to work as expected, we put it to 16 degrees on AC mode and it must have been warmer than that. The internet access was extremely slow and often dropped connection, which is really bad since our mobile access was only able to access GPRS speeds from within the room. Food at buffet breakfast was not as hot as we would have liked.
Stayed 2 nights in Dec 2017
Response from janet YU on 17 Jan 2018
thank you for your comment,it is important to improve well-around service,

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location and rooms are big
This hotel is located very convenient. Restaurants and eateries are all within walking distance. The hotel provided upgrades at very reasonable price (with some negotiation). Had one very nice female staff that offered us umbrellas as it was raining. Rooms were very spacious. And it had a very decent and large bathrooms. Only lacking is the breakfast where selection was very limited. Overall excellent hotel. And will recommend to friends.

10/10 Excellent

Chengdulover

Liked: Cleanliness, staff & service, room comfort
Wonderful stay
We stayed in this hotel for six nights in September at the end of Sichuan tour . The hotel room , the corner lot on the eighth floor G50 is smaller that what I expected ,however, the design is contemporary and tastefully decorated. On arrival, we requested change of room as the cigarette smell was unaberable. We are allowed to view other two rooms before we made the final choice. In this regard, the reception staff is very helpful. Any requests for housekeeping items are being attended almost immediately . Beds are comfortable, wifi in room is good .Breakfasts are excellent covering local and western choices . Location of hotel is perfect, opposite the hotel is bus stop and less than ten minutes walk is Chunxi Rd subway and pedestrian shopping area. Plenty of shopping malls and food choices . As I am mandarin speaking, unable to comment on the English speaking capability of the staff. It would be nice if the G60 room has twin beds . I would be back at this hotel on my next Chengdu visit

10/10 Excellent

CJ, Lynchburg, VA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New, modern hotel in the heart of Chengdu
I had a very short time in Chengdu, due to getting delayed by the typhoon in Haikou. so I was so happy when I arrived in Chengdu and had booked such a lovely hotel. Very modern, and the view at night out of the hotel window was marvelous. Even though I hadn't paid for breakfast, they were so nice to include it for free when my trip was delayed. The restaurant in the hotel was wonderful as well. The rooms were huge, with a beautiful marble and glass bathroom, a large closet, two televisions, etc. It was unbelievable! Wonderful beds, and a variety of pillows. And the staff were so nice and accommodating. I wanted to use the business center, but it was closed, so they opened it just for me. Really wonderful service.

8/10 Good

Randy, NJ, USA

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice modern Hotel, poor restaurant service
The hotel was very nice, with a very modern room suite. Bathroom was huge and had a great rain shower and separate big deep tub. There was also a pretty nice buffet breakfast included. The service at the restaurant the first morning was great- you barely finished the last scrap from your plate and they were taking it away, However service for dinner was about the worst I've ever seen. Three of us ordered together and they brought each of our meals out one at time- so far apart that each person was pretty much through with their meal as the next person's dish came out. Then we all had to wait and wait. Finally after every other customer had left, we gave up on getting desert and were able to get the check. It was an expensive meal with 15% service added on (and the service had been close to non-existent). I signed the bill charging it to my room. We were then going to bed, having to get rested for our early morning flight, when there was a knock at the door. There stood a waitress, telling me I couldn't charge the bill to my room, because the total was about 4RMB (yes, less than a dollar) higher than the deposit they had charged to my card when I arrived. OK, I had to get dressed while she waited in the hallway, to then escort me back to the restaurant to pay the bill there with my credit card. A really bad experience during an otherwise enjoyable stay.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

CindyHongKong, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and spacious room, good service
Rooms are of good size, and I got free upgrades which is always a plus. What impressed me most was when I called the concierge in the morning to enquire about distance from the hotel to the bus terminal where I can buy same day ticket to Jiuzhaigou. The young man not only told me what I asked, but after I hung up he actually called me back in two minutes to tell me that he had checked on the internet and there were only 7 bus tickets left for the time I wanted and I should buy quick before they got sold out. I was really impressed by his initiative and wish to express to him my token of thanks. I forgot to note his name but that was 7:30 am on June 4.

10/10 Excellent

Greg, Perth Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Great hotel which is very well appointed and reasonably priced. Very comfortable with modern fittings to make the stay enjoyable. Would thoroughly recommend it if visiting Chengdu.

8/10 Good

Travels tooo much

Liked: Cleanliness, staff & service, room comfort
Great Modern medium size hotel
Really nice refreshing hotel. The kind of place that makes staying in a hotel in a foreign country one of the highlight experiences. its a cool place. not the most amenities. Was not there long enough to even go to the gym, but staying there was fun and i would stay there again for sure. It's an adult hotel. I w/ not consider this property the kind of place I w/ go back to with kids.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Probably the best modern hotel in CD
Stayed here for 2 nites. Very modern style. Great location. Friendly staff. Tasty food. Everything is perfect for us. Will definitely stay in this hotel again if revisit Chengdu.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Service on the first day was bad. Subsequent days were Better.

10/10 Excellent

Business Traveller

Liked: Cleanliness, staff & service, room comfort
Fantastic Hotel In The Heart of The City
Staff really really friendly and super helpful. Rooms have an excellent feel. Ideal for both the business and leisure traveller. Location right in the centre of Chengdu making it easy to go and explore.

8/10 Good

elizabeth, Ottawa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable with interesting design.
hard to find way around.but the hotel was very comfotable

8/10 Good

carol, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

carol, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Beautiful but hot!
We just spent 3 nights at this hotel. The rooms are gorgeous and the staff are friendly and very helpful. BUT, if you like to sleep in a room that is cooler than about 78degrees Fahrenheit, this is not the place for you.

8/10 Good

TC, NJ

Liked: Cleanliness, staff & service, room comfort
It's a good hotel overall other than the A/C is not working well.

8/10 Good

Ryan, IA

Liked: Staff & service, property conditions & facilities, room comfort
Modern accommodation

10/10 Excellent

alan, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent hotel
excellent room . spacious . good decorations . clean . good services. only bad thing was communication , eg had some communication barriers if you do not speak mandarin but nevertheless , was still an excellent stay

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

Aussie, Qld

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything I wanted

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
Excellent Hotel, rooms are suites and high quality by Asian standards (which means amazing compared to Europe and US). Service is great, staff go out of the way to give you a good experience. Free wifi Excellent Buffett breakfast Good gym

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Okay but no power at night
The hotel was okay but there were frequent power outages at night.