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Reviews of Hotel Atlas Chaouen

3 out of 5
Hotel Atlas Chaouen
RUERue Sidi Abdelhamid Bp, 13, Chefchaouen, Tanger-Tetouan-Al Hoceima

Reviews

6.2
Rating 10 - Excellent. 3 out of 30 reviews" "
Rating 8 - Good. 8 out of 30 reviews" "
Rating 6 - Okay. 10 out of 30 reviews" "
Rating 4 - Poor. 7 out of 30 reviews" "
Rating 2 - Terrible. 2 out of 30 reviews" "

6.0/10

Cleanliness

6.6/10

Staff & service

4.6/10

Amenities

5.2/10

Property conditions & facilities

Reviews

6/10 Okay

Leslie

The stay is so so only...
The hotel is quite far away from the city and the transport becomes not convenient during night time.
Stayed 1 night in Dec 2019

2/10 Terrible

Samad

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Asmaa hotel is horrible and does not deserve the price for the value we got...
Stayed 1 night in Jan 2020

6/10 Okay

Sheila

Definitely not a 3/4/5 star hotel
The bed sheets were dirty. The breakfast was appalling. WiFi is crap and only available in the main lobby!
Stayed 1 night in Oct 2019
Response from Management Atlas Chaouen Hotel on 16 Oct 2019
Dear guest ,Thank you for taking the time to tell us about your experience at Atlas Chaouen hotel. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies.At Atlas Chaouen hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important.Please be awared that we are taking the appropriate measures to resolve problems that you have mentionned. We hope to see you again so that we can regain your trust. Best regards,

8/10 Good

Suzanne

Liked: Cleanliness, staff & service, room comfort
Due for renovation
The name of the hotel is actually Hotel Atlas - Asmaa is its very old name. The hotel is outside the main area but with lovely views and a nice sized pool. Generally the hotel has been neglected and needs renovation. In fact it is closing for 9 months in September 2019 for works to be undertaken. Choices for dinner were limited to a three course set meal with the same three choices for each course which meant we ate out more than we wanted to. Wi-fi only available in the reception area. Staff very friendly and helpful. As much free local bottled water that you can drink from nearby stream.I look forward to returning to the updated hotel.
Stayed 2 nights in Jul 2019

10/10 Excellent

Robert, Syracuse, NY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is now called Hotel Atlas. Location is GREAT. You can see the entire town from the hotel which provides amazing views of the famous blue colored buildings of Chefchaouen.
Stayed 1 night in Nov 2018

8/10 Good

Nabil

Liked: Cleanliness, property conditions & facilities
I recommamd it
The air conditioning wasn’t working but everything else was nice
Stayed 2 nights in Jul 2018

8/10 Good

Django, Wilmington, NC

Liked: Cleanliness, staff & service, room comfort
Impressive view of Chaouen
Pros: Professional, friendly staff; incredible views; pool, summer service only; bar in which you can order pizzas and bocadillos. Cons: Wild dogs living in cemetery can be loud; clearly run down in general; Atlas needs to invest some money in this property to restore it to its former glory days; a bit far from Medina, not a problem going down; however, coming up may be challenging after tramping around Medina all day.
Stayed 10 nights in May 2018

4/10 Poor

RASHED

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor condition.nice staff
Not so good.. clean and nice staff.. But old hotel .

4/10 Poor

Grace

Disliked: Staff & service, property conditions & facilities
Beware! Budget hotel masquerading as mid range.
I would not recommend this place - Hotel Atlas is NOT worth the money. I would recommend either spending more for an actually nice hotel or saving money by going budget. Doesn't matter which - just choose one in the heart of the médina near the action. Hotel Atlas is set in the higher mountain roads away from the medina and requires a taxi everytime you want to go anywhere (20 DH, don't get scammed into paying more) and since it's away from the city center, they have to call a taxi everytime, e.g. no cabs hang out at the entrance. There's a steep hiking trail behind the hotel leading down into the médina; if this appeals to you, bring hiking shoes or shoes with good traction. Breakfast was 140 DH for 2: watery coffee, stale bread, sliced oranges, and spam meat. No protein. I would have been better off eating in the Medina for ten times the quality at half the price. To top it off, I tried to pay with a 200 MAD bill and was told they didn't have change. Uh, excuse me, aren't you a hotel? The "AC" unit was a fan that blew in hot air, no matter what setting I put it on. It was broken in our unit. And there was something wrong with the toilet, it took hours to settle and kept running water all night long. Wifi is only available in the lobby. Concierge service is hit or miss. Two folks were friendly, but some were rude and grumpy. Pros? Clean, no bed bugs. And great views of Chefchaouen though the tradeoff is the hike from town.

8/10 Good

Natasha, Columbia, Missouri

Liked: Staff & service, property conditions & facilities, room comfort
Beautiful views, great staff!
My fiancé and I stayed at this hotel for 3 nights. We were greeted by Mustafa, who was an absolute pleasure to talk to and extremely helpful. We stayed in the family suite, which had 2 balconies and an amazing panoramic view of the medina (see my attached photo, this was taken from the balcony of our room). The room itself was large, and clean for the most part. We did find the bathroom not cleaned properly (hair on the floor, wet footprints from the shower to the sink) but once we brought that to the staff's attention it was fixed immediately and we were able to enjoy our stay at this comfy hotel. You truly can't find a better view in any other hotel in Chaouen!

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Good quality-price hotel
Good quality-price. The room was decent and had a great view on the city!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view, friendly staff.
Mufasa was very helpful and friendly. The room was comfortable and clean. The food and bar areas were both nice. The pool/outdoor eating/drinking area with the mountain/city view was outstanding.

6/10 Okay

won h

Disliked: Cleanliness, staff & service

6/10 Okay

Verified traveller

Belle vue
Bon emplacement, parking gardé idéal quand vous arrivez de tanger med chargé. Peu confortable, ne vaut pas un trois étoiles, vétuste et pas très propre. Belle vue sur la ville, espaces communs agréables mais pas la chambre.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities
La vue est imprenable et le personnel extrêmement gentil. Si vous avez des questions contacter M Mustapha et il réglera tous vos problèmes, ou Presque. L’Hotel sera rénové ( elle a besoin d’amour) a l’automne Et l’hiver alors ça serait intéressant de voir ça donne quoi avec les rénovations.
Stayed 3 nights in Jul 2019

8/10 Good

janne

Liked: Cleanliness, staff & service, room comfort
Suosittelen
Siisti hotelli hyvä sijainti ja hygienia. Vaatisi Pintaremonttia niin olisi täydellinen.
Stayed 2 nights in Jul 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Amenities, property conditions & facilities
Ubicación excelente. Servicio amable en recepción y vigilancia, pero mediocre en bar y comedor. Instalaciones en general anticuadas, viejas y faltas de mantenimiento, aunque la camas son cómodas y limpias. Algo caro para el estado en el que está el Hotel.
Stayed 3 nights in Mar 2019

4/10 Poor

jorinde, Voorschoten

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weggegaan en ergens anders geslapen
Hotel staat in chefchaouen op een berg. Dat is het enige wat oké is. Verder is het heel oud en vies. Personeel is ontzettend vervelend en de kamers ( als je er binnenkomt, want de pasjes werken niet mee) zijn oud en vervallen. Ze beloven een mooi uitzicht wij keken uit op niks. Wij hebben besloten om een ander hotel te zoeken in chefchaouen omdat hotel atlas geen gevoel van vakantie geeft. Wi-Fi is alleen in de lobby. Iets wat ook niet meer van deze tijd is. Hotel staat ook zelf in chefchaouen als slecht bekend.
Stayed 3 nights in Sep 2018

4/10 Poor

Ahmed

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Utflykt
Inget stämmer mot beskrivningen på hotels!!
Stayed 1 night in Aug 2018

4/10 Poor

lina, fes

Disliked: Cleanliness, property conditions & facilities, room comfort
Expérience décevante.
Acceuil chaleureux mais le reste excusez moi est afreux: moisissure sur les mures de la salle de bain lit pas dutout confortable ( sommier cassé) odeur désagréable chambre trop petite et deco nule en gros établissement pas digne des 900 dhs/nuit.
Stayed 1 night in Apr 2018

6/10 Okay

Zhixiong

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 2 nights in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Très bel endroit, personnel à l'écoute, mais l'hotel se fait un peu vieux. Puis la piscine n'était malheureusement pas ouverte.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heruntergekommennes ehemaliges Familienhotel
Das Hotel ist sehr einfach und nicht sauber. Es ist ziemlich heruntergekommen. Einziger Vorteil sind der günstige Preis und die schöne Aussicht. Leider ist es auch schwierig, das Hotel zu finden, da es nicht den Namen Asmaa trägt. Das Personal ist wenig bemüht und nicht sehr kundenfreundlich.

2/10 Terrible

Salhi Said, Casablanca

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A part sa situation rien de bien et a a dire sur cet hôtel .

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel correct, très bien situé, vue panoramique, le seul reproche c'est la qualité des chambres et l'entretien des commodités.

6/10 Okay

Reisegruppe CH

6/10 Okay

katy, HK

Liked: Staff & service
Vue panoramique, Personnel très serviable
Très bien situé , vue magnifique sur la ville, personnel adorable, serviable , accueillant ... mais restauration un peu décevante , la fête de fin d'année à améliorer sur le plan culinaire et animation ..Enfin de sérieux prob de connexion internet , du reste prob général à Chaouen .

8/10 Good

Verified traveller

Liked: Room comfort
Disliked: Property conditions & facilities
El hotel tiene muy buenas vistas, pero para volver desde la medina de la ciudad hay que subir mucha cuesta. De noche el entorno no está iluminado y es mejor ir en taxi. El hotel está mejor que los comentarios que se leen de él en internet, pero no está tan bien como lo describe la Lonely Planet. Para mis necesidades de alojamiento y mis espectativas de un hotel en Marruecos por ese precio está bien.

6/10 Okay

marie

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
vue panoramique
hotel bien situe avec sa vue panoramique; personnel serviable, accueillant et aimable;sur le plan equipements et batisse l'hotel est en degradation; le petit dejeuner est au deça de la moyenne;la chambre est exigue mais propre et climatisee; par contre le salon et la piscine ne sont pas bien entretenus.note a attribuer 5,5/10

6/10 Okay

nassik, france

Liked: Staff & service
Disliked: Property conditions & facilities
emplacement exceptionnel mais chambres moyennes
bonne qualité de service, mais les chambres ne sont pas top. Propres mais a besoin de rénovation