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Reviews of Travelodge by Wyndham Chattanooga/Hamilton Place

2 out of 5
Travelodge by Wyndham Chattanooga/Hamilton Place
2361 Shallowford Village Drive, Chattanooga, TN

Reviews

7.4

Good

Rating 10 - Excellent. 243 out of 1000 reviews" "
Rating 8 - Good. 394 out of 1000 reviews" "
Rating 6 - Okay. 209 out of 1000 reviews" "
Rating 4 - Poor. 82 out of 1000 reviews" "
Rating 2 - Terrible. 72 out of 1000 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Duane

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed. Dark and quiet
Stayed 1 night in Apr 2024
Response from Hotel Manager on 13 Apr 2024
Dear Duane,Thank you for your great feedback. We're delighted to hear that you found our bed comfortable and enjoyed the dark and quiet ambiance during your stay! Providing a peaceful environment for our guests to rest is important to us, and we're thrilled that we could meet your expectations in this regard. We hope to welcome you back for another comfortable and restful stay in the future!Sincerely, Hotel Manager

6/10 Okay

Wendy

Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Hotel Manager on 2 Apr 2024
Dear Wendy, Thanks so much for your very kind feedback. I sincerely appreciate your 3 star rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again. Sincerely, Hotel Manager

10/10 Excellent

Duane

Liked: Cleanliness, staff & service, property conditions & facilities
Dark and quiet
Stayed 1 night in Mar 2024
Response from Hotel Manager on 28 Mar 2024
Dear Duane,Thank you so much for your kind words. I’m so pleased that you found us a clean and friendly place to stay. We take real pride in this hotel and serving guests like you, and I’m extremely happy that you had such a peaceful stay. We look forward to having you with us again soon.Sincerely,Hotel Manager

2/10 Terrible

Duane

Stayed 1 night in Mar 2024
Response from Hotel Manager on 21 Mar 2024
Dear Duane,Thank you for the stay at our hotel. I’m terribly sorry that we failed to meet your expectations in some ways and that our efforts to compensate you for your trouble were not enough to satisfy you. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. We’re always working to make the guest experience better than ever before.SincerelyHotel Manager

2/10 Terrible

tameesha

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Hotel Manager on 16 Jan 2024
Dear tameesha,Thank you for the stay at our hotel. I’m terribly sorry that we failed to meet your expectations in some ways and that our efforts to compensate you for your trouble were not enough to satisfy you. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. We’re always working to make the guest experience better than ever before.SincerelyHotel Manager

10/10 Excellent

Elmer LS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the people were very friendly and helpful.
Stayed 1 night in Jan 2024
Response from Hotel Manager on 15 Jan 2024
Dear Elmer LS, Thank you for sharing your wonderful feedback regarding your stay at our Hotel. I am so pleased to see our staff's efforts helped in making your visit a memorable one. I will be sure to share your compliments with them. We look forward to welcoming you back the next time you are in our area. Sincerely, Hotel Manager

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Your hotel manager was amazing
Stayed 1 night in Jan 2024
Response from Hotel Manager on 11 Jan 2024
Dear Michael, Thank you for staying at our hotel. I am happy to hear that you enjoyed our hospitality and compliment the trustworthiness. It is great to hear from you and I am so glad that you enjoyed our staff courtesy and have taken the time to recognize the hospitality and care that we provide. Please visit us again.Sincerely, Hotel Manager

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price it’s great. It’s a motel. The doors open to the parking lot. You can park a few feet from your door. It’s a good deal
Stayed 1 night in Dec 2023
Response from Hotel Manager. on 1 Jan 2024
Dear David,Thank you for your great feedback. We're pleased to hear that you find the motel to be a great deal for the price. The convenience of parking close to your door adds to the overall positive experience. Your feedback is appreciated, and we're glad you're satisfied with the value you received. We hope to welcome you back in the future!Sincerely, Hotel Manager

4/10 Poor

Mary

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
Bathroom toilet broken. Had to take top off tank to flush. Floor was softer than sleeping on the bed. Couldn’t hardly understand office personnel. For a non smoking room, the towels and bed covers smelled like cigarette smoke.
Stayed 1 night in Nov 2023
Response from Hotel Manager on 28 Nov 2023
Dear Mary,Thanks for being a guest at our hotel for your stay. We regret that your stay did not turn out as per your expectation. We are sorry that we were unable to provide you with the stay you expected and the quality of amenities & facilities you deserved during your recent stay. We apologize for the issues you encountered and ensure this is corrected. We hope you will consider staying with us again.Sincerely,Hotel Manager

8/10 Good

Anna

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Hotel Manager on 21 Nov 2023
Dear Anna, Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely Hotel Manager

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
People nextdoor were loud, but the AC was louder. Hard to sleep
Stayed 1 night in Nov 2023
Response from Hotel Manager on 19 Nov 2023
Dear Charles,Thank you for sharing your feedback. We appreciate your positive rating but regret to hear about the noise disturbances from the neighboring room and the loud AC. Your comfort is important to us, and we apologize for any inconvenience. We'll address these issues to enhance the overall guest experience. We hope to have the opportunity to welcome you back and provide a quieter and more enjoyable stay.Sincerely, Hotel Manager

10/10 Excellent

Robert

Stayed 1 night in Nov 2023
Response from Hotel Manager on 28 Nov 2023
Dear RobertThanks for staying at our hotel and expressing your satisfaction through the review by giving us a 5-star rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!!SincerelyHotel Manager

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Manager on 1 Nov 2023
Dear Janet,Thanks for sharing your great feedback and giving a 10 out of 10 ratings. Your rating is very encouraging and motivates our staff. We are always trying to provide great services to the new guest. I hope to you will recommend our hotel with your family and friends. Thanks for your feedback.SincerelyHotel Manager

6/10 Okay

keith

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better choices to choose from
My wife and I were traveling from south Florida to Kentucky and after 3 hours of traffic delays due to 2 really bad accidents and road work we decided to call it a night in Chattanooga. We booked this hotel online enroute and arrived at the hotel around 11 PM. The lobby was locked and we had to check in from outside. The room was small and one of the outlets did not work forcing us to juggle our charges for out phones and watched and laptops. The room was not the cleanest and we only had 2 towels, wash clothes and hand towels so we had no clean towels the next morning after showering the night before when we checked in.
Stayed 1 night in Oct 2023
Response from Hotel Manager on 25 Oct 2023
Dear Keith,Thank you for the stay at our hotel. We regret the unpleasant experience you had during your stay with us. This is not the kind of experience we want to provide to our guests. We take feedback from our guests very seriously. we have noted the issues highlighted by you and will get them resolved by the concerned team. Hope you will give us yet another opportunity to serve you better. Please visit us again.SincerelyHotel Manager

2/10 Terrible

ANDREW

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
TRAVELERS BEWARE, DO NOT STAY HERE !! I had a 7 night reservation. Due to the deplorable conditions, I left after 3 nights. During the entire stay, I found the room had a bad odor. A cockroach was observed climbing the wall in the bathroom every day of my stay. EVERY DAY ALL of the towels including the bath mat were dirty, stained, and they smelled like sweat and smoke. The hair dryer and base fell right off the wall when we went to use it. The phone in the room did not work as well. I went to the front desk at about 10 am on Sunday morning only to find the main lobby door locked. I had to talk to the manager thru the night security glass. I explained what I had encountered and the manager told me that the towels are “thin” and that is why they looked stained. Every time I tried to talk about the cockroach he avoided the conversation. I attempted to get another room at another hotel for Sunday night but I was advised by several other hotels that there were 9 events going on in Chattanooga that weekend. All of the hotels that I spoke with were full and had no vacancy.So I spent night two in this terrible place. When the bed covers were pulled down I found a “butt” stain on the sheet. Replacement sheets had several burn holes in them. The following morning I found that my room did not have a smoke detector in it. It was missing !! The body soap that was provided was “paper thin”. One adult could not get a full body wash with the soap that was provided. Shame on Windham Hotels.
Stayed 7 nights in Oct 2023
Response from Hotel Manager on 25 Oct 2023
Dear ANDREW,Thank you for the stay at our hotel. I’m terribly sorry that we failed to meet your expectations in some ways and that our efforts to compensate you for your trouble were not enough to satisfy you. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. We’re always working to make the guest experience better than ever before.SincerelyHotel Manager

4/10 Poor

Cathy

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Bathtub was slick so showering was unsafe and no handrails at all; toilet didn’t flush properly; extremely limited toiletries; TWO clothes hangers; cabinet leveled with a piece of wood under one leg; no phone book or informational literature; limited towels; had to ask for coffee the second day and coffee pot still had yesterday’s pod in it; had to unplug either TV or refrigerator to operate coffee pot; while property was pet friendly, we had to walk our dogs outside the property, behind a fence, and area was littered with bones (chicken?) and plastic pieces; doors to “lobby” were closed and we dealt with a vestibule area. The room was way over priced for what we got. On top of all that, the room next to us had strange people going in and out all day, lots of talking outside late into the night, one expensive truck had Mexican plates, two other high end trucks had Texas plates; one visiting car was backed in with Georgia plates. Not traveling through as they were there the whole time we were - Friday through Sunday. While we were packing up to leave, a guy with a backpack was walking through the parking lot, watching us, then walking near the ice machine, then walking into the next motel’s areas. Very scary!!
Stayed 2 nights in Oct 2023
Response from Hotel Manager on 23 Oct 2023
Dear Cathy,Thank you for the stay at our hotel. I’m terribly sorry that we failed to meet your expectations in some ways and that our efforts to compensate you for your trouble were not enough to satisfy you. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. We’re always working to make the guest experience better than ever before.SincerelyHotel Manager

8/10 Good

gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Manager. on 20 Oct 2023
Dear Gary,Thank you for the feedback. I’m glad you had a great experience and appreciated the services we can provide to our guests. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We look forward to seeing you again soon.Sincerely,Hotel Manager.

4/10 Poor

Teresea

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Manager on 16 Oct 2023
Dear Teresea,Thank you for the stay at our hotel. I’m terribly sorry that we failed to meet your expectations in some ways and that our efforts to compensate you for your trouble were not enough to satisfy you. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. We’re always working to make the guest experience better than ever before.SincerelyHotel Manager

8/10 Good

Ana Carolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stop for the price
Stayed here on a road trip and it’s an excellent value for the price compared to other hotels around. Did the room smell a little musty? Yes. Was it clean? Surprisingly the room was very clean compared to what it looks like outside. Had no issues with parking and felt very safe leaving the car overnight. There is no breakfast but that’s not a big deal for me.
Stayed 1 night in Oct 2023
Response from Hotel Manager on 17 Oct 2023
Dear Ana Carolina,Thank you for your feedback. It's great to hear that you found the hotel to be an excellent value for the price during your road trip, even though the room had a slight musty smell. We appreciate your comments on the cleanliness and the safe parking. Your input is valuable, and we look forward to providing you with a great stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Dan

Travelled with pets, Travelled with partner
The nicest Travel lodge I’ve ever seen.
Stayed 1 night in Oct 2023
Response from Hotel Manager on 16 Oct 2023
Dear Dan, Thank you for your great review! I'm so glad you had a great time at our hotel. We certainly try our best to offer the best and certainly the most comfortable stay possible. We look forward to hosting you again very soon! Sincerely, Hotel Manager

10/10 Excellent

Irene, Savannah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in&out. Clean room, clean sheets&blankets, clean bathroom, clean towels. Good sized room with nice sized tv. All needs were met. Would definitely recommend!!
Stayed 1 night in Oct 2023
Response from Hotel Manager on 9 Oct 2023
Dear Irene,Thanks for your comments. I’m pleased that you would recommend this property and that you found our hotel to be a nice place to stay. I am glad that you found the staff to be pleasant and helpful. We appreciate the valuable time you spent in sharing your feedback. Thank you so much.SincerelyHotel Manager

10/10 Excellent

Jonathan

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Oct 2023
Response from Hotel Manager on 8 Oct 2023
Dear Jonathan,Thank you for your positive feedback! We're delighted to hear that you had a great experience during your stay. We look forward to welcoming you back in the future.Sincerely, Hotel Manager

2/10 Terrible

Sara

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No breakfast, smoke detector beeping upon entry to one room, front desk told us to take it off the wall and take the battery out. Charge for our rooms is now pending 4 times on our bank account.
Response from Hotel manager on 25 Sept 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

4/10 Poor

Rick

Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from Hotel manager on 24 Sept 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

10/10 Excellent

Andre

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Hotel Manager on 22 Sept 2023
Dear Andre,Wow! Thank you so much for your incredible ten-star rating! We are absolutely thrilled to hear that you had such an extraordinary experience during your stay at our hotel. Your feedback is truly appreciated and serves as a motivation for our team to continuously provide the highest level of service and comfort to all of our guests. We are honored to have had the opportunity to host you, and we cannot wait to welcome you back for another outstanding stay. Sincerely,Hotel Manager

6/10 Okay

Michele

Travelled with family
Stayed 1 night in Aug 2023
Response from Hotel Manager on 23 Aug 2023
Dear Michele,Thank you for providing a rating for your experience. We appreciate your feedback and would love to know more about your stay to better understand how we can improve and meet your expectations. If there are any specific areas where we fell short, please let us know so that we can address them accordingly. We hope to see you again soon.Sincerely,Hotel Manager

8/10 Good

Helen

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Good place to stay.
I had no problems with my stay. Would recommend to others.
Stayed 1 night in Aug 2023
Response from Hotel Manager on 21 Aug 2023
Dear Helen,Thank you for your positive review! We're glad to hear that you had a good stay without any issues. Your recommendation means a lot to us. We hope to have the pleasure of hosting you again in the future!Sincerely, Hotel Manager

8/10 Good

Bradley

Stayed 2 nights in Aug 2023
Response from Hotel Manager on 21 Aug 2023
Dear Bradley, Thank you for taking your valuable time to leave a rating for your stay at our hotel. If you can think of anything to raise our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. We look forward to seeing you again soon!Sincerely, Hotel Manager

4/10 Poor

Darlene

Travelled with family
Disliked: Staff & service
Stayed 1 night in Aug 2023
Response from Hotel Manager on 21 Aug 2023
Dear Darlene,Thanks for your stay, and I'm disappointed to see a 4-star rating out of 10. I apologize that we let you down. You don’t mention any specific failures you experienced, so I can’t comment further. I can tell you that we’re involved in a continuous improvement process and are working to make the hotel better than ever before. Perhaps the experience will be better for you if you give us another try in the future.Sincerely,Hotel Manager

8/10 Good

Dorothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice. Neighbors were loud.
Stayed 2 nights in Jul 2023
Response from Hotel Manager on 21 Aug 2023
Dear Dorothy,We appreciate your feedback. It's great to hear that you found our staff nice. However, we apologize for any inconvenience caused by noisy neighbors. If you encounter such issues during a future stay, please don't hesitate to let our staff know so we can address them promptly and ensure a more comfortable experience for you.Sincerely, Hotel Manager

10/10 Excellent

Margie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2023
Response from Hotel Manager on 21 Aug 2023
Dear Margie,Thank you for the 5-Star rating. We strive for 100% guest satisfaction, and I’m very glad you were so satisfied. We believe we provide a great combination of comfort, convenience, amenities, and value to our guests, and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure.Sincerely, Hotel Manager

8/10 Good

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and helpful.
Stayed 1 night in Jul 2023
Response from Hotel Manager on 18 Jul 2023
Dear Guest,Thank you for your positive feedback! We're glad to hear that our staff was friendly and helpful during your stay. Providing excellent customer service is important to us, and we're thrilled that our team met your expectations. If you have any further comments or if there's anything else we can do to make your future stays even better, please don't hesitate to reach out to us. Thank you for staying with us, and we look forward to welcoming you back again!Sincerely,Hotel Manager

8/10 Good

karen

Liked: Cleanliness, staff & service
It was good for a single night stay while traveling. Clean room and friendly people.
Stayed 1 night in Jul 2023
Response from Hotel Manager on 10 Jul 2023
Dear Guest, Thank you for sharing your feedback about your single-night stay. We're glad to hear that you found the room to be clean and the people to be friendly. Providing a clean and welcoming environment is important to us, and we're pleased that it met your expectations. If there's anything else you'd like to share or if you have any further comments, please let us know. We appreciate your feedback!Sincerely, Hotel Manager

10/10 Excellent

Roger

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
great staff clean rooms great breakfast
Stayed 2 nights in Jun 2023
Response from Hotel Manager on 30 Jun 2023
Dear Roger,Thank you for your feedback. Appreciate your nice comments about our team and services. Your compliments are not only rewarding but also inspiring. It is our pleasure that we were able to satisfy you. We are looking forward to seeing you soon.Sincerely,Hotel Manager

8/10 Good

Robin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A quiet, clean, no frills place to spend the night while traveling.
Stayed 1 night in Jun 2023
Response from Hotel Manager on 27 Jun 2023
Dear Robin,Thank you for your feedback. We hope the experience was enjoyable and memorable. We greatly appreciate your kind words and will do our best to make each guest's stay a unique, pleasurable one. Visit again soon.Sincerely,Hotel Manager

10/10 Excellent

rick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jun 2023
Response from Hotel Manager on 27 Jun 2023
Dear Rick,Thank you for your pleasant compliments. We are humbled to serve you and our valued guests with utmost care as always. We hope you will visit again soon.Sincerely,Hotel Manager

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was easy and quick. Room was clean. Close to restaurants and shopping.
Stayed 1 night in Jun 2023
Response from Hotel Manager on 27 Jun 2023
Dear Danielle,Thank you for taking the time to offer positive comments about our hotel. It's a true pleasure to serve you, and we look forward to providing total satisfaction to you again in the future.Sincerely,Hotel Manager

10/10 Excellent

Deborah D

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel looked great
Stayed 1 night in Jun 2023
Response from Hotel Manager on 19 Jun 2023
Dear Deborah D,Thank you for your feedback. We're glad to hear that our hotel made a positive impression on you! We look forward to welcoming you soon!Sincerely,Hotel Manager

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was good for our one night. It was clean, but there were no frills.
Stayed 1 night in Jun 2023
Response from Hotel Manager on 17 Jun 2023
Dear William,Thank you for choosing our hotel for your one-night stay. We're glad to hear that you found the room clean and suitable for your needs. We hope to have the opportunity to welcome you back in the future for another pleasant stay.Sincerely,Hotel Manager

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Decent place to crash.
There is no breakfast. No matter what some of the pictures show or what some past reviews say. There is no breakfast. Thr place was clean and comfortable. The parking lot was well lit. The outside noises are easily audible from inside the room. I could hear birds and other things through the night. They were able to accomadate my super late check in. Overall a decent place to crash for a night.
Stayed 1 night in Jun 2023
Response from Hotel Manager on 16 Jun 2023
Dear Guest,Thank you for sharing your feedback with us. I am very sorry to hear that we could not meet your expectations. Please accept my apologies for the problems you encountered. We will resolve the issue as soon as possible. We shall ensure that you have an awesome stay next time. Sincerely,Hotel Manager

10/10 Excellent

Sharon l

Stayed 1 night in Jun 2023
Response from Hotel Manager on 17 Jun 2023
Dear Sharon,Thank you for staying with us and giving us a 10 out of 10 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to welcoming you again.Sincerely,Hotel Manager

8/10 Good

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for the money
Fast check in, clean and comfortable.
Stayed 1 night in Jun 2023
Response from Hotel Manager on 15 Jun 2023
Dear Aaron,Thank you for your feedback! We're delighted to hear that your check-in process was fast and that you found our accommodations to be clean and comfortable. We hope to have the opportunity to welcome you back in the future for another enjoyable stay.Sincerely,Hotel Manager

8/10 Good

Wayne

Travelled with family
Liked: Property conditions & facilities
Bathroom floor was not clean
Stayed 2 nights in May 2023
Response from Hotel Manager on 23 May 2023
Dear Wayne,Thank you for staying at our hotel. We have noted your comment regarding cleanliness. Our housing staff is doing their absolute best to assure nothing like this happens again. We hope you will give us a second chance to make it right. We look forward to seeing you on your next visit. Sincerely,Hotel Manager

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Take a Break
Great place to stay and get some rest during long road trip.
Stayed 1 night in May 2023
Response from Hotel Manager on 9 May 2023
Dear William,Thank you for your kind feedback! We're thrilled to hear that you enjoyed your stay with us and found our hotel to be a great place to rest during your long road trip. Hope to have the opportunity to serve you again in the future.Sincerely,Hotel Manager

10/10 Excellent

Charlie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close (walking distance) to many good/reasonable restaurants. Friendly & efficient staff, particularly the front desk. On our second night the front desk person recognized us and thanked us for our patronage. Price was very reasonable as well. If we need to stay in Chattanooga again we'll stay here1
Stayed 1 night in Apr 2023
Response from Hotel Manager on 17 Apr 2023
Dear Charlie,Thanks for the visit. It's great to see your comments and hear about your good experiences here. The staff is proud to welcome guests like you and provide you with the very best service. We hope to see you back soon and we look forward to making your next stay even better.Sincerely,Hotel Manager

8/10 Good

David, Charlotte

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Not bad. Lobby locked entrance to a jail. Cheap comfortable room.
Stayed 1 night in Apr 2023
Response from Hotel Manager on 14 Apr 2023
Dear David,Thank you for taking the time to share your feedback with us. We're glad to hear that you found our room comfortable and affordable. However, we apologize if the lobby entrance gave off a negative impression. Hope to have the opportunity to welcome you back in the future.Sincerely,Hotel Manager

4/10 Poor

Steve

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Hotel Manager on 1 May 2023
Dear Steve,We're sorry to hear that your experience did not meet your expectations. We take all guest feedback seriously, and we would appreciate the opportunity to learn more about what we could have done to improve your stay. We hope to have the opportunity to make it right and exceed your expectations on a future visit.Sincerely,Hotel Manager

4/10 Poor

LEK

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Old , dingy but better than sleeping in your car
Stayed 1 night in Apr 2023
Response from Hotel Manager on 4 Apr 2023
Dear LEK,We are sorry to hear that you found our hotel to be old and dingy. While we take pride in providing clean and comfortable accommodations for all of our guests. We appreciate your honest feedback and will use it to make improvements to our facilities. We hope to have the opportunity to exceed your expectations in the future.Sincerely,Hotel Manager

8/10 Good

Jason

Liked: Cleanliness, staff & service
Disliked: Amenities
Property was fine, nothing fancy, but was a good place to rest our heads for the night on our trip down to Florida.
Stayed 1 night in Apr 2023

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great except for the fact that they do not have coffee pots in the room or access to coffee in the lobby.
Stayed 1 night in Mar 2023
Response from Hotel manager on 3 Apr 2023
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager