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Reviews of Microtel Inn by Wyndham Chattanooga/Near Hamilton Place

2 out of 5
Microtel Inn by Wyndham Chattanooga/Near Hamilton Place
7014 Mccutcheon Rd, Chattanooga, TN

Reviews

5.0
Rating 10 - Excellent. 113 out of 1004 reviews" "
Rating 8 - Good. 174 out of 1004 reviews" "
Rating 6 - Okay. 182 out of 1004 reviews" "
Rating 4 - Poor. 186 out of 1004 reviews" "
Rating 2 - Terrible. 349 out of 1004 reviews" "

5.2/10

Cleanliness

6.4/10

Staff & service

4.6/10

Amenities

5.0/10

Property conditions & facilities

3.6/10

Eco-friendliness

Reviews

4/10 Poor

Erin

Disliked: Cleanliness, property conditions & facilities
Very dirty and smelled bad. Also people doing drugs right outside of doors and in entance ways.
Stayed 1 night in May 2022

2/10 Terrible

Anthony, MOUNT JULIET

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is absolutely disgusting
Stayed 1 night in Sep 2022

2/10 Terrible

Brenton

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never stay here.
Terrible. Absolutely AWFUL!
Stayed 1 night in Aug 2022

2/10 Terrible

Garrett

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay away from this property. The room was dirty. There were plugs that did not work. There were homeless people milling about the parking lot. I did not feel safe in this place and I was not sure that my car would be there in the morning.
Stayed 1 night in Sep 2022

6/10 Okay

James

Liked: Cleanliness, staff & service
Microtel Chattanooga
Check in was quick and the receptionist friendly. Older microtel hotel and age is starting to show in the rooms. Walls and floors are thin. People in the room above me stomping around until 3 AM. Located behind much better hotels. Signs posted that they are not responsible for your vehicle or items left in your vehicle so they must have a lot of problems there. Numerous people just hanging in the parking lot; smoking and drinking. All they had for breakfast was cold cereal, pancakes and apples. Drove to the nearby Waffle House for breakfast. Would choose a different hotel if staying in that area again.
Stayed 1 night in Sep 2022

2/10 Terrible

Kevin

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay that never got any better!!!!
The first room we checked into didn’t have toilet paper and the door was dragging the floor. It had been this way for some time. The next room we checked into, one of the bed lights didn’t work. I told them about the problem and all they said was they would get maintenance to look at it. They never fixed it. The shower curtain rod was barely hanging on. There was a large damp area in front of the air conditioning unit. The remote was sticky. The ice machine on the third floor didn’t work. Was told by another guest that it had been broken for a while. The third floor recked of cigarette smoke. I asked for extra pillows, was told that they didn’t have any more pillows. Noticed a large hole in the ceiling in the hallway on the third floor. Needless to say, I was VERY DISAPPOINTED!!!! Will never stay at this hotel ever again!!! It gives the name a bad image!!!
Stayed 2 nights in Sep 2022

2/10 Terrible

candayce

Travelled with family and small children, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Overall disappointing. Will not recommend anyone to stay there.
Stayed 1 night in Aug 2022

2/10 Terrible

Karla

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was filthy and the room was dark with light bulbs burned out. There was mold in the bathroom and addicts walking around in the hall. I was scared being there and left immediately. Paid triple price on Home2 by Hilton but my family and I felt safe and comfortable in a clean environment. Do not waste your money booking this place!!!
Stayed 1 night in Jul 2022

2/10 Terrible

Linda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely disappointed
The motel was dirty.. The carpet, the elevator floor, and the carpet in the room.. not one thing looked clean including the breakfast room. I was extremely disappointed… and let me say this; a hotel or motel can be an old facility, but there is no excuse for being dirty… none!
Stayed 1 night in Jul 2022

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Comfortable bed but didn't feel safe
Beds were comfortable, but daughter saw a cockroach in the bathroom when we first got there. Hallways smelled of weed. Staff arguing on night shift. Was threatened by another guest while there. Manager was very nice though. Phone in room had it's cord cut so it did not work.
Stayed 1 night in Jul 2022

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Broken, dirty, and unprofessional
An absolutely terrible stay. We were originally meant to have 2 rooms but, after one of them smelled like smoke, were forced to cram into one. Normally this wouldn’t be a huge issue. But in this case the state of the hotel and the room itself made the experience very unpleasant. Everything was dirty, with part of the floor in the hallway having what looked like blood spatter on it while another had what looked like congealed puke. The room itself wasn’t much better. Everything was just in an unfortunate state of disrepair: holes and chips in the wall paint, broken light fixtures, a faucet that dripped without end, etc. The room was also quite dirty. At one point I was forced to look under the bed to pick something up, only to discover that nobody had vacuumed there in what looked like years. I dare not think about what else there was that I couldn’t see. Staff was also unhelpful. After being packed into one room we found that we didn’t have enough towels for everyone to be able to shower. Upon asking the front desk for some extras we were told that the towels were “in the wash” and that some would be delivered up to our room when they were washed and dried. Despite asking about the towels at least two more times that evening with multiple hours in between attempts no towels were ever received. What we did get was an increasingly annoyed and unprofessional attitude from the person at the front desk. Take my advice, if you have a booking here, run.
Stayed 1 night in Jul 2022

2/10 Terrible

Kevin

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Do not stay here
The room I stayed in smelled AWFUL. It was non-smoking but smelled like someone had smoked in it and then they tried to cover it up. There was nasty stains all over the carpet and furniture and I'm pretty sure there was prostitution going on in the back alley of the hotel. The only good part was the front desk people were very nice.
Stayed 2 nights in Jun 2022

2/10 Terrible

Rebecca

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The mirror had inappropriate things written on it, there were no towels and when asked for towels we were told first they were just finishing up laundry then called 2 hours later again for towels and were then told they have none to give us… so no shower for us… then every time we came in and out there were a bunch of people hanging out in the lobby nodding out… it was the worst experience at a hotel I have ever had! I will never stay there again and I suggest others don’t either!!!
Stayed 1 night in Jun 2022

6/10 Okay

Agnes

Travelled with family
Liked: Staff & service
Very comfortable bed
Stayed 1 night in Jun 2022

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Avoid if possible
My mistake was I booked non-refundable. It was just a stop to rest on our way back home after vacation and the pictures do not show how poor is the condition of this place. The hotel needs serious improvement. We had to ask for another room since the one they gave us smelled strongly of cigarettes although it was supposed to be non-smoking, had the smoke alarm missing, the floorboard detached from the wall, and a metal bar sticking out from the bed that I hit as I walked around to show the front desk lady the condition of the place, etc. The saving grace the lady was very polite and promptly moved us to another room. The second room was decent looking minus the desperate improvements generally needed and it had a great hot shower.
Stayed 1 night in Jun 2022

2/10 Terrible

Miranda

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

2/10 Terrible

Michael

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very dirty an unkempt.
Stayed 1 night in Jun 2022

2/10 Terrible

MICHELLE

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Got to check out at 2:30 in the morning because people kept knocking on our door and the whole hallway was filled with cigarette smoke and the smell of piss in the elevator on the way out the door. Had to pay additional money to check into a hotel across the street at 2:30 in the morning
Stayed 1 night in Jun 2022

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT STAY!
management was great. room wasn’t very clean. we arrived and someone came banging on the door around midnight. the next morning someone tried breaking into our room. if the top lock wouldn’t have been pushed over they would’ve got in. we double checked the dead bolt twice before going to bed and it was locked so the deadbolt was popped open. i DO NOT recommend this place to anyone. it is a health hazard.
Stayed 2 nights in Jun 2022

2/10 Terrible

Kyle

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel was to dirty of us to stay in. Took multiple room tries but we didn’t stay.
Stayed 1 night in Jun 2022

2/10 Terrible

Kerry

Travelled with family
Disliked: Staff & service
Stayed 1 night in May 2022

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not clean do not recommend
There were piles of trash in the stairwell. It didn’t look like the carpet had ever been cleaned or vacuumed, just crumbs and bits of garbage all over the hall and the room. Seemed like a party was going on. Do not recommend.
Stayed 1 night in May 2022

2/10 Terrible

Joshua

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing was likable. The property is horrible and run down! The bedsheets had stains all over it. There was trash left in the trash can. The bathroom tub was filthy. The room smelled horrible and the mattress was extremely hard. After complaining no help was offered.
Stayed 1 night in Jun 2022

2/10 Terrible

David, Goose Creek

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room have broken outlets showing exposed wiring. The vents in the bathroom were falling down. Sheets had spots on them. Every time I went out the room I had to have my key reset. Outside the building had people doing drugs and
Stayed 2 nights in Jun 2022

2/10 Terrible

Samuel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel from Hell
When we first entered the lobby my nose was assaulted by this unpleasant smell, that's when I knew that we had made a terrible mistake booking there. The smell followed us to our room. When we entered the room my first thought was how could this hotel operate under these conditions. The carpet was horrible and the flies were abundant. The bed was sunken in and the sheets were filthy. And to make matters worst, the people next door decided to hold midnight gatherings in the hall singing there favorite tunes. I called the front desk knowing that their was nothing they could do. It was pure torture for the both of us because we had driven all night. The next morning my wife wanted to take a shower but the control knob dropped into the tub when she tried to turn on the shower, so she had to settle for a cloth bath. We had decided to find another hotel but they were all filled due to the holiday, so we reluctantly stayed and prayed for the time to past.
Sheets
Fly
Carpet
Sheet
Stayed 2 nights in May 2022

2/10 Terrible

Joyce

Disliked: Cleanliness, amenities, property conditions & facilities
Nasty, need light bulb in bathroom, deadbolt not working, sketchy people running halls, smells of cigarettes and pot, yelling, slamming doors, loitering. Please check it out before allowing another customer to stay there. Very scary.
Stayed 3 nights in May 2022

2/10 Terrible

Ashton

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Left within first 30 minutes. Was offered drugs and the whole floor smelled of marijuana. Dirty sheets and trash bags all through the hallway. No toilet paper in room. Stains on walls. Was so uncomfortable with the environment we left without stopping at the desk and was refused a refund when I called and complained .
Stayed 1 night in May 2022

2/10 Terrible

James

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
My room was not ready and there was no time line on when it would be ready. I was told that they are short staffed
Stayed 2 nights in May 2022

2/10 Terrible

Beverly

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2022

4/10 Poor

Ernest

Business traveller, Travelled with partner
Disliked: Amenities, property conditions & facilities
The pictures online were not even close to the actual rooms, or the continetal breakfast. Both were horrible. There was leak under the bathroom sink so we had to exchange our towels at check-in, the floor was caving in to the point the toilet was leaning. RM #350.
Stayed 2 nights in May 2022

2/10 Terrible

Wesley

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Crystal Palace
I can’t get ahold of anyone at hotels.com to get a refund. The Microtel sold our room out from under us an hour before we arrived. Also, every single person that was staying there looked like a meth addict. The Crystal Palace from Breaking Bad? It’s the Microtel in Hamilton Place. We were stuck at midnight trying to find another hotel. We had driven six hours. I’ll never stay at another Wyndham owned hotel ever again.
Stayed 2 nights in May 2022

2/10 Terrible

Jaray

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bug in the bed. crackheads everywhere. Workers were unprofessional and just came in the room
Stayed 1 night in May 2022

4/10 Poor

Lloyd

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was filthy. Everything grimy. Front desk nice
Stayed 1 night in May 2022

4/10 Poor

Jonathan

Stayed 1 night in May 2022

4/10 Poor

Vicky

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No tv no phone no light in bath (they did fix it). Asked for another room never got back to me ( not surprised). Will never stay here again.
Stayed 1 night in May 2022

2/10 Terrible

Stephanie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

2/10 Terrible

Heather

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

David L

Liked: Cleanliness, staff & service, room comfort
Unique But Accomodating
My room had a non working air system and tv. After approaching the receptionist, they moved me into a new room. I have stayed twice this year. So far I have required 5 rooms instead of 2. However, the front desk has been very polite and understanding. My receptionist was named Jade and in training…..She was extremely helpful and apologetic.
Stayed 1 night in May 2022

2/10 Terrible

Shawaski

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roaches, bugs, flies and knats. The bathroom was filthy. The toilet was stopped up. Trash in the elevators and in the hall way. The television didnt work only one channel and the volume wouldnt go down. You couldnt get help from anybody.
Stayed 3 nights in Apr 2022

2/10 Terrible

Angela

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty, loud, people coming and going all hours of the night, plastic bag over the smoke detector which was very concerning, the whole hotel smelled like smoke. Staff was very friendly and this review in no way reflects them, but the place is falling apart. Would not recommend.
Stayed 3 nights in Apr 2022

2/10 Terrible

Jamison

Stayed 3 nights in Apr 2022

4/10 Poor

William

Disliked: Cleanliness, amenities, property conditions & facilities
Dirty, never changed the bed, had no towels, construction going on across the hall. Will never stay there again.
Stayed 2 nights in Apr 2022
Response from Jennifer on 19 Apr 2022
• Thank you for choosing Microtel Inn and for taking the time to provide feedback about your experience at Microtel Inn. I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly.

4/10 Poor

Lee

Disliked: Property conditions & facilities, room comfort
Not pleasant, would not book again
the cable did not work, the room was clean but not maintained. There was a drawer that was broken, tile floor in bathroom was cracked, Just did not seem clean
Stayed 1 night in Apr 2022
Response from Jennifer on 19 Apr 2022
Thank you for choosing Microtel Inn and for taking the time to provide feedback about your experience at Microtel Inn. I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a place for school age groups.
I knew it was a budget location, but we were baffled at how sketchy this location was. Please read all of the reviews before you choose to stay here. There is a lot of foot traffic in and out of the location. We ultimately left and chose to find a new location. We did not feel like it was a safe situation for our school age students.
Stayed 2 nights in Apr 2022
Response from Jennifer on 19 Apr 2022
Thank you for choosing Microtel Inn and for taking the time to provide feedback about your experience at Microtel Inn. I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly.

2/10 Terrible

DAWN

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Jennifer on 19 Apr 2022
Thank you for your review. We appreciate the feedback.

2/10 Terrible

Richard

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Jennifer on 19 Apr 2022
Thank you for your review. We appreciate the feedback.

2/10 Terrible

Ronda

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible isn't a strong enough word
Dont waste your money. It was the worst place I have ever stayed. The ac/heat didn't work. The tv didn't work. The room was right beside 2 smoking rooms and i wanted nonsmoking because i can't stand the smoke smell. I smelled smoke constantly no matter what i did to cover it up. The stains on the floor and the lounge were discusting. Holes in the walls were badly fixed and just horrible. Bathtub was soiled and the smoking neighbors kept me up all night arguing. I think they actually lived in the hotel. I think it should be shut down honestly. Our room was 259.
Holes in the wall
Filthy wall under desk
Needs repair
Stained lounge
Stayed 1 night in Apr 2022
Response from Jennifer on 19 Apr 2022
On behalf of my team, I sincerely apologize that you had an unpleasant stay with us. Your experience is definitely not our way of providing excellent guest service and cleanliness of your room accommodations. At your convenience, I would like to discuss your experience and address each concern individually. Thank you once again for your time, business and for allowing us the opportunity to address your concerns.

6/10 Okay

Virginia

Disliked: Property conditions & facilities, room comfort
It’s okay for only one night.
I mean, you get what you pay for. Wasn’t awful but wasn’t great. Lots of foot traffic up and down the halls at night and a good bit of noise. Beds were hard and cigarette burns all on the window cushion. But the beds and towels were clean. Front desk was nice and helpful.
Stayed 1 night in Apr 2022
Response from Jennifer on 19 Apr 2022
Thank you for choosing Microtel Inn and for taking the time to provide feedback about your experience at Microtel Inn. I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly.

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NO STAY
Have stayed at this hotel previous times and have never had a bad experience until this past weekend. First room we received was not cleaned, there was fecal smears in the toilet. Requested another room but should have just checked out and found another hotel. There were so many sketchy people hanging out in the lobby and smoking by the front doors. the whole front cover and pull handle. This room was cleaner than the first but really not by much. Ran out of toilet paper and asked for toliet paper and additional towels. I was told that they were booked up and that housekeeping was just starting to clean rooms and do laundry. Went out for the day and came back no housecleaning was done to put room. Went to the front desk to ask again for toilet paper and towels. I was told that a single gets two towels and the front desk handed ONE additional towel, I booked this room w/ 2 person stay and said they didn't have toilet paper and would have it brought to me. I waited 30 minutes and still didn't have the requested. I had had enough I booked another hotel in downtown and checked out of Microtel. I should have booked the other hotel in the first place. I will never stay at this Microtel again.
Stayed 2 nights in Mar 2022
Response from Jennifer on 19 Apr 2022
On behalf of my team, I sincerely apologize that you had an unpleasant stay with us. Your experience is definitely not our way of providing excellent guest service and cleanliness of your room accommodations. At your convenience, I would like to discuss your experience and address each concern individually. Thank you once again for your time, business and for allowing us the opportunity to address your concerns.

10/10 Excellent

Bonnie

Stayed 1 night in Mar 2022