Staff unfriendly upon checking. Keyless checking was not working and front desk has a poor attitude until I inquired if she was “having a bad day.” I was very friendly up to that point, yet it was if I was a burden that she had to get up to assist me.
- hallway carpets, as well as our room carpet, appeared to not have been cleaned in some time.
- room was outdated; couch looked like it was from the 70’s
- a/c worked, but air seemed musty
- we asked for, and received, an early check out the next day and moved a mile down the road to Tru by Hilton Charlotte Airport, which was great - front desk was friendly, hotel was clean, modern, and 180 degrees better than the previous hotel