Lobby

Reviews of Extended Stay America Premier Suites Charlotte Pineville Mat

2.5 out of 5
Extended Stay America Premier Suites Charlotte Pineville Mat
8405 Pineville Matthews Rd, Charlotte, NC

Reviews

7.6

Good

Rating 10 - Excellent. 74 out of 162 reviews" "
Rating 8 - Good. 35 out of 162 reviews" "
Rating 6 - Okay. 18 out of 162 reviews" "
Rating 4 - Poor. 13 out of 162 reviews" "
Rating 2 - Terrible. 22 out of 162 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

william

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean, Nice staff
Stayed 3 nights in Apr 2024
Response from Hotel Management on 17 Apr 2024
Dear William, Thank you for your kind words! We're delighted that you found Extended Stay America nice and clean, and our staff is friendly. Providing a comfortable and welcoming experience is our priority. We appreciate your feedback and look forward to hosting you again!Sincerely,Hotel Management

8/10 Good

Laquanda

Travelled with family, Travelled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Did not like the quality of the shower floor. Had to buy a shower mat and sandals to be able to take a shower. When asked the front desk about this, they said “all the rooms have showers like this”..would have left and just rebooked somewhere else but our home was getting work done for a few days and we had little kids with us tired from the day. Decided to stay and just purchase the above mentioned things. No pots/pans available for cooking etc, no spoons/utensils… had to request that from the front desk. Also had to bring your dirty towels to the front desk to get fresh ones. Wouldn’t recommend for families used to convenience and cleanliness, but if looking for short term decent stay.. would recommend. Thanks!
Stayed 3 nights in Feb 2024
Response from Hotel Management on 11 Apr 2024
Dear Laquanda, Thank you for sharing your experience at Extended Stay America. We sincerely apologize for the inconvenience you experienced during your stay. Your feedback regarding the shower floor quality and amenities has been duly noted. We understand the importance of cleanliness and convenience, especially for families. Rest assured, we are actively working to address these issues to enhance the guest experience. We appreciate your patience and understanding during this time. Should you choose to stay with us again, we are committed to ensuring a more comfortable and enjoyable visit. Thank you for sharing your concerns, and we hope to welcome you back under improved circumstances.Sincerely,Hotel Management

8/10 Good

Lalrem

Stayed 1 night in Mar 2024

10/10 Excellent

Colleen

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great!
Stayed 3 nights in Feb 2024

10/10 Excellent

Cesar

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, nice place
Stayed 2 nights in Feb 2024
Response from Hotel Management on 29 Feb 2024
Dear Cesar, Thank you for your positive response! We are delighted that, from start to finish, your stay was nothing short of exceptional. Your kind words will be shared with the entire staff. It is a pleasure having you at our hotel, and we look forward to welcoming you back soon to Extended Stay America.Sincerely,Hotel Management

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Ashley

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Feb 2024

10/10 Excellent

Lhaira

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This location has a lot of walkable places to shop, and eat. Very safe, and quiet.
Stayed 1 night in Feb 2024
Response from Hotel Management on 19 Feb 2024
Dear Lhaira, Thank you for staying at Extended Stay America during your recent trip to the city. We are delighted you had an enjoyable and comfortable stay at the location, which has a lot of food joints and walkable space. Please revisit, and we look forward to serving you again.Sincerely,Hotel Management

10/10 Excellent

Lhaira

Liked: Cleanliness, staff & service, property conditions & facilities
Really good stay
Stayed 1 night in Feb 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Mary

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone is nice
Stayed 1 night in Feb 2024
Response from Hotel Management on 5 Feb 2024
Dear Mary, Thank you for sharing your positive experience with us! We're thrilled to hear that you found everyone at Extended Stay America to be friendly. Your kind words motivate our team to continue delivering exceptional service. We appreciate your feedback and hope you will stay with us again whenever your travels bring you this way.Sincerely,Hotel Management

10/10 Excellent

Mary

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice environment.Comfortable room.
Stayed 1 night in Jan 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is simply amazing. polite and courteous.
Stayed 1 night in Jan 2024
Response from Hotel Management on 24 Jan 2024
Dear John, Thank you for the wonderful review of Extended Stay America. Our team will be pleased to know they had a significant role in making your stay with us so memorable. Thank you for allowing us to be of service. We hope to have the pleasure of doing so again soon.Sincerely,Hotel Management

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Mary

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Dena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

10/10 Excellent

Mary

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Mary

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Just Don’t
Dirty, mold on ceiling
Stayed 1 night in Jan 2024
Response from Hotel Management on 11 Jan 2024
Dear Guest, Thank you for reviewing our hotel. We sincerely regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our rooms, which is of utmost importance to us. Your feedback is invaluable, and we will immediately address this matter with our housekeeping team to ensure such oversights do not recur. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us another opportunity to host you in the future so we can show you our dedication to exceptional experiences.Sincerely,Hotel Management

4/10 Poor

Samantha

Stayed 1 night in Nov 2023

4/10 Poor

Melissa

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Staff was fabulous. Rooms however are extremely dated and uncomfortable. Couches were ripped and stained. Shower head was turned out of the tub. Definitely would not stay again. But the staff was wonderful!
Stayed 1 night in Oct 2023
Response from Hotel Management on 5 Oct 2023
Dear Melissa, On behalf of our team, we appreciate your choosing to stay with us and that you enjoyed our staff's thoughtful hospitality and attentive service. However, we were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. We have addressed these concerns with our team and will use them to enhance the guest experience. We hope you will revisit us and allow us to provide you with a more seamless stay.Sincerely,Hotel Management

2/10 Terrible

Rex W.

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Tyreek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Ronald

Stayed 1 night in Aug 2023

2/10 Terrible

Ross

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

2/10 Terrible

Lavetta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is nice, very convenient, very good staff,and very clean. But what i didn't like was having to walk through the smell of weed. It was so bad that i could bearly breathe. And also something happened. I don't know what it was but i got on the elevator and a young man was on it with me and he had a gun. And he was wearing a hoodie. He was acting suspicious. I was very scared for my life. So i will not be back.
Stayed 2 nights in May 2023
Response from Hotel Management on 2 Jun 2023
Dear Lavetta, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to provide you with a better stay in the future.Sincerely,Hotel Management

10/10 Excellent

Kimberly

Stayed 1 night in May 2023

8/10 Good

Kat

Liked: Cleanliness, staff & service
King bed on platform with only mattress and very low .
Stayed 3 nights in May 2023

2/10 Terrible

courtney

Stayed 2 nights in Apr 2023

8/10 Good

Lilian

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Great service in from desk good personality, but the bathroom was dirty the sheets also, and the aisle impossible to walk a really bad smell my Son and I had to walk out from the stairs!!
Stayed 1 night in Apr 2023
Response from Hotel Management on 1 May 2023
Dear Lilian, Thank you for sharing your feedback regarding your recent stay at Extended Stay America. We're glad you found our front desk staff to provide outstanding service and have a good personality. However, we're disappointed to hear that the cleanliness of your room could have been better. We apologize for any inconvenience caused by the dirty bathroom and sheets. We take cleanliness very seriously, and we will address this issue with our housekeeping team to ensure that all our guest rooms are thoroughly cleaned and maintained. Additionally, we apologize for any unpleasant odor you may have experienced during your stay. We will investigate the issue to determine the cause and take appropriate measures to resolve it. We appreciate your valuable feedback and will use it to improve our guest experience. Thank you for choosing our hotel; we hope to serve you in the future better.Sincerely, Hotel Management

4/10 Poor

Mike

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
The staff was very friendly as caring to us the whole time we stayed there. They made it able to where are we’re able to get a later checkout both nights. Parking was easy to access
Stayed 1 night in Jan 2023
Response from Hotel Management on 2 Feb 2023
Dear Erin, Thank you for choosing Extended Stay America for your recent accommodations. We're glad you enjoyed your stay and found our staff friendly and helpful. We take pride in guests' satisfaction, so we are thrilled this was your experience. We will share your compliments with our team to let them know their efforts were noticed. We appreciate you being our guest and hope to welcome you back soon!Sincerely,Hotel Management

6/10 Okay

BJ

Stayed 1 night in Jul 2022

6/10 Okay

Melissa

Liked: Staff & service
Stayed 1 night in Jul 2022

8/10 Good

Eric

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Nice stay
For its purpose this was a nice hotel.
Stayed 2 nights in Jun 2022

10/10 Excellent

Madelynne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Raven was AMAZING & so kind!
Stayed 1 night in Apr 2022
Response from Hotel Management on 3 May 2022
Madelynne, thank you for reviewing your stay at Extended Stay America. We are delighted to read that Raven helped to make your stay even more comfortable. Your compliments will surely be shared with her. We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit. Sincerely, Hotel Management

10/10 Excellent

Vanika

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I loved how spacious the room was for the price . It was clean and exceeded all of my expectations.
Stayed 1 night in Apr 2022

6/10 Okay

Diogenes

Travelled with family, Business traveller
The guest were very friendly
Stayed 2 nights in Apr 2022
Response from Hotel Management on 13 Apr 2022
Diogenes, thank you for choosing to stay with us. We are pleased that, overall, you enjoyed your visit. It would be an honor to have another opportunity to welcome you back for a perfect experience. Sincerely, Hotel Management

10/10 Excellent

Christopher

Stayed 1 night in Apr 2022

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Mar 2022
Response from Hotel Management on 22 Mar 2022
Christopher, thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Extended Stay America. Sincerely, Hotel Management

8/10 Good

James

Travelled with family and small children
The area
Stayed 2 nights in Feb 2022

10/10 Excellent

Damien

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel in a great location. Room was clean and staff was great. This will be my go to whenever I'm in Charlotte.
Stayed 1 night in Jan 2022
Response from Hotel Management on 1 Feb 2022
Damien, thank you for the glowing review of Extended Stay America! We are glad you were pleased with our immaculate accommodations and that you enjoyed the service our associates delivered. We are also delighted to learn that our location worked well for you. Thank you for sharing your review with fellow travelers and for your excitement about returning. We look forward to seeing you again soon. Sincerely, Hotel Management

8/10 Good

James

Stayed 1 night in Dec 2021

2/10 Terrible

Nicole

Stayed 1 night in Nov 2021

2/10 Terrible

Renate, Ontario

Stayed 1 night in Oct 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
My Extended Stay Experience.
My stay is going good so far. Had to clean my own room when I checked in. I don’t like the fact people are allowed to smoke in their rooms. I hate the smell of cigarettes, the stairwell smells like cigarettes. Someone keeps propping the side door open with a rock, that is a safety concern. Wish the payment plan was more flexible. Housekeeping could do a lot better job of cleaning.
Stayed 1 night in Sep 2021
Response from Hotel Management on 7 Oct 2021
Thank you for your feedback. We are sorry for the inconvenience you experienced in your room. We certainly want you to have a pleasant stay, so please let us know at the front desk if there is anything we can do to make your visit better. Sincerely, Hotel Management

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you
The hotel accommodations exceeded our expectations.
Stayed 1 night in Sep 2021
Response from Hotel Management on 14 Sept 2021
Gary, thank you for the glowing review of Extended Stay America. It's a pleasure to know you had a wonderful stay with us and liked our well-maintained accommodations. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management