Hello Lasheda,We apologize for the inconvenience you experienced during your stay. Your feedback is important, and we will address it with our team to ensure this does not happen again. We appreciate you bringing this to our attention for improvement in our services.

Hi Gerald! Thank you for sharing your concerns, and we sincerely apologize for the unacceptable conditions you encountered during your stay. Your experience with the cleanliness issues is deeply troubling and clearly does not meet the standards we strive to maintain. We understand your decision to decline another room and are very sorry for the inconvenience caused. We are actively looking into the issues with pest control and have taken immediate steps to ensure that this is an isolated incident that is corrected without delay. Additionally, it is concerning that the follow-up from management has not met your expectations. We are addressing this as a priority to ensure that your concerns are resolved promptly. Please reach out to our front desk so we can assist further with your refund and discuss any additional steps we can take to make amends. Your feedback is invaluable in helping us improve, and we hope to have the opportunity to restore your confidence in our hotel.

Hello Joy,We are thrilled to hear that you and your family had a restful night's sleep during your stay with us. Our team prides itself on maintaining clean and comfortable accommodations for all of our guests. We look forward to welcoming you back for another enjoyable stay in the future!

Hi Sergio,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

Hi Serena,We appreciate your feedback and apologize for any inconvenience caused by the presence of roaches during your stay. Our team takes cleanliness and pest control seriously, and we will address this issue promptly to ensure it does not recur. However, we're glad to hear that overall your stay was satisfactory, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future.

Hello Chris, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

Hello Melody, Thank you for taking the time to share your feedback with us. We appreciate your kind words about our front desk associate and regret to hear about the issues you encountered during your stay. Your comments have been documented and will be shared with our management team for further review. We strive to provide a comfortable experience for all our guests and will address these concerns accordingly.

Hi Andrew,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

Hi Jesus,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

Hi Emily! Thank you for your positive feedback and for choosing to stay with us after your late flight. We're delighted to hear that you consistently have a great experience when staying with us. Providing a comfortable and convenient stay for our guests, especially after a late flight, is important to us, and we're thrilled to know that we have been able to meet your expectations in this regard. We appreciate your continued support and loyalty, and we look forward to welcoming you back for another enjoyable stay in the future. If there's anything else we can assist you with or if you have any further comments, please don't hesitate to reach out to our team. We're here to ensure that your next stay with us is just as great as the last.

Hi Anna! We're deeply sorry to hear about the unusual and concerning experience you had during your stay with us. Your feedback is alarming, and we apologize for the lapses in service and the discomfort you endured. The behavior you described is not reflective of our standards or the level of professionalism we expect from our team members. We take matters of guest safety, privacy, and comfort very seriously, and we are investigating this incident thoroughly to address any lapses in protocol or conduct. Please rest assured that your comments have been shared with our management team, and appropriate measures will be taken to prevent such incidents from occurring in the future. We understand your reluctance to engage with our staff further, but we assure you that your satisfaction and peace of mind are our top priorities. We regret that your experience fell short of your expectations, and we appreciate your feedback as it helps us improve our services. If you would like to discuss your experience further or if there's anything else we can do to address your concerns, please don't hesitate to reach out to our team directly. We hope to have the opportunity to regain your trust and provide you with a more positive experience in the future.

Hello Manuel,We appreciate your feedback and apologize for any inconvenience this may have caused. We encourage guests to report any concerns during their stay so that our team can address them promptly. Your comments will be shared with our housekeeping department to ensure a thorough inspection is conducted. Thank you for bringing this to our attention.

Hello Geraldine,We apologize for any discomfort you may have experienced upon arrival. Your feedback is valuable, and we can assure you that guest safety is our top priority. Should you have any further concerns, please do not hesitate to reach out to our management team for assistance.

Hi Malasha! We sincerely apologize for the unsatisfactory experience you encountered during your stay. It's disheartening to learn about the cleanliness issues you encountered in both rooms and the inconvenience of not having hot water in one of them. Maintaining cleanliness and providing a comfortable stay for our guests are our top priorities, and we regret that we fell short in meeting these standards during your visit. Rest assured that we will address the cleanliness issues with our housekeeping team to ensure that such oversights are rectified promptly to prevent similar occurrences in the future. Regarding the deposit, we understand your concerns, and we will review our policies to ensure they align with our commitment to providing a positive guest experience. We truly value your feedback, and we apologize for any inconvenience or discomfort caused. If there's anything else we can do to make amends or assist you further, please don't hesitate to reach out to us directly. We hope to have the opportunity to regain your trust and provide you with a much-improved experience should you choose to stay with us again in the future.

Hi Acoya! Thank you for your feedback and for rating your stay with us as 4 out of 5. We're glad to hear that you had a positive experience overall. Your comments are valuable to us as we continuously strive to improve our services. If there are any specific areas where you feel we could have done better, please don't hesitate to let us know. We hope to have the opportunity to welcome you back and provide you with an even better experience in the future.

Hello Tess,We appreciate your feedback and apologize for any inconvenience caused by the size of the pillows and the number of towels provided. Your comments will be shared with our team for future improvements. Thank you for staying with us.

Hello Derrick, We are sorry to learn that your experience did not meet your expectations. Please feel free to contact us directly to discuss any concerns you may have had during your stay. We value your feedback and would like the opportunity to address any issues you encountered.

Hi Dale! We sincerely apologize for the disappointing experience you had during your stay with us. It deeply concerns us to hear about the issues you encountered with our shuttle service and the inconvenience this caused you. Your feedback regarding the shuttle service and the location of our hotel is noted, and we will review our communication processes to ensure accuracy and transparency for our guests. Additionally, we regret any frustration caused by the quality of our hotel and the behavior of our staff. Please be assured that we take your comments seriously, and we will address these issues internally to prevent similar occurrences in the future. We understand the impact this had on your stay, and we want to make things right. Please reach out to our management team directly so that we can discuss your concerns further and take appropriate action. We sincerely apologize for any inconvenience caused, and we hope you might consider giving us another chance in the future to provide you with the positive experience you deserve.

Hi Stephen! Thank you for bringing this matter to our attention, and we sincerely apologize for the inconvenience your friend experienced during his attempted check-in. We are truly sorry for any misunderstanding regarding our policies and the inconvenience caused to your friend. Rest assured that we take this matter seriously, and we are conducting a thorough investigation to ensure that such incidents do not recur. We understand the frustration and disappointment this situation has caused, and we are committed to resolving it promptly. We will be in touch with you directly to gather the necessary information for the refund process. Your patience and cooperation are greatly appreciated. Once again, we apologize for the inconvenience, and we hope to have the opportunity to make amends in the future.

Hi Carrie! Thank you for choosing Comfort Inn Charlotte Airport Uptown and for sharing your feedback. We appreciate your 4 out of 5 rating. We're glad to see that you had a positive experience overall. Your feedback is important to us, and we are always looking for ways to improve our services. If there are specific aspects you enjoyed or any suggestions you may have to further enhance your experience, we would love to hear more about it. We look forward to the opportunity to host you again for another enjoyable stay.

Hello Megan,Thank you for choosing our hotel for your recent stay. We appreciate your feedback and are pleased to hear that you found our location convenient and our staff helpful. We apologize for any inconvenience caused by the smell of smoke, as we strive to maintain a non-smoking environment. We appreciate your understanding and are glad that our front desk staff was able to promptly assist you by moving you to a different room. We hope to have the opportunity to welcome you back in the future.

Hi Ardis! Thank you for sharing your feedback about your recent stay with us. We appreciate your honest comments and the time you took to provide a detailed review. We are glad to hear that you enjoyed the breakfast and found the bed comfortable. Your positive comments about the wonderful and friendly shuttle driver are truly appreciated. We sincerely apologize for the concerns you raised about the building's condition, the potential mold in the bathroom, and the issue with the air/heating unit. Please be assured that we are addressing these matters promptly to ensure a more comfortable and pleasant stay for our guests. We also regret any inconvenience caused by the absence of a hairdryer in your room. Your comfort is our top priority, and we will work to ensure that all necessary amenities are available. If there are any specific details you'd like to share or if you have additional suggestions, please feel free to reach out. We value your feedback as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back and provide you with a more positive experience in the future.

Dear valued guest, thank you for sharing your feedback, and we sincerely apologize for any shortcomings you experienced during your stay, as reflected in your 4 out of 10 rating. We're deeply sorry that we did not meet your expectations, and we would appreciate the opportunity to understand more about the specific issues you encountered. If you're comfortable, please reach out to our customer service team directly so that we can discuss your experience in more detail and work towards a resolution. Your satisfaction is our top priority, and we want to ensure that we address any concerns you may have had. We value your feedback and hope to have the opportunity to make amends and welcome you back for a more positive experience in the future.

Hi Kentara! Thank you for taking the time to share your feedback about your recent stay with us. We sincerely apologize for the disappointing experience you had, and we appreciate your honest comments. We regret the issues you encountered during your stay, including the lack of housekeeping service, the disturbance at check-in, the charge discrepancy, and the presence of roaches. Your feedback is deeply concerning, and we will be addressing these matters promptly to ensure improvements are made. Additionally, we apologize for the inconvenience with the towels and any rudeness experienced from the morning shift at the front desk. Our team will be reminded of the importance of providing friendly and helpful service to all guests. If there's anything more you would like to share about your experience or if there's anything we can do to make amends, please feel free to contact us directly. We appreciate your feedback, and we hope you might consider giving us another opportunity to provide you with a more positive experience in the future.

Hi Ryan! Thank you for taking the time to share your feedback about your recent stay with us. We appreciate your rating and your honest comments. We understand that our hotel falls into the budget-rate category, and we appreciate your acknowledgment that it met your basic needs. Your comfort is important to us, and we're glad to hear that the bed provided a comfortable night's sleep for your one-night stay. If there's anything specific that stood out during your stay that you'd like to share or any preferences you have for future visits, please feel free to let us know. Safe travels and thank you for choosing our hotel!

Hi Angelea! Thank you for taking the time to share your positive feedback about your recent stay with us. We are thrilled to receive your perfect 5 out of 5 rating and appreciate your concise yet positive comments. It's wonderful to hear that our hotel lived up to your expectations as pictured. Providing an experience that aligns with our guests' expectations is our goal, and we're pleased that we met yours. If there's anything specific that stood out during your stay that you'd like to share or any preferences you have for future visits, please feel free to let us know. Safe travels and thank you for choosing our hotel!

Hi Miriam! We sincerely apologize for the unpleasant experience you encountered during your stay. Your feedback is extremely valuable to us, and we are truly sorry that we fell short of meeting your expectations. We take these matters seriously, and we assure you that we will investigate the issues you raised to address and rectify them promptly. Your comfort and safety are our top priorities, and it's disheartening to hear that we failed to provide you with a positive and enjoyable stay. Please know that your concerns will be shared with the appropriate teams to ensure necessary improvements are made. We understand the importance of a welcoming atmosphere, and I am genuinely sorry for any inconvenience you experienced. We appreciate your feedback, and we will take the necessary steps to prevent such issues from recurring in the future. Thank you for bringing this to our attention, and we hope you will consider giving us another opportunity to provide you with the excellent service you deserve.

Hi Epher! Thank you for taking the time to share your feedback with us. We're delighted to hear that you found your stay comfortable. Providing a cozy and welcoming environment for our guests is our top priority. If there are specific areas where you feel we could improve to make your experience even better, please don't hesitate to let us know. We appreciate your input and look forward to welcoming you back for another stay. Wishing you a Happy New Year and safe travels!

Hi Julian! We sincerely apologize for the challenges you faced during your stay. It is disheartening to learn about the presence of cockroaches and the unpleasant odor in your room. This falls far below our standards, and we are investigating the matter to ensure such issues are promptly addressed. We deeply regret any inconvenience caused by the absence of towels and the miscommunication regarding the shuttle service. Rest assured, we are taking immediate steps to rectify these issues and prevent any recurrence. Your feedback is crucial to our ongoing efforts to improve, and we appreciate your patience. If you have further details or would like to discuss your experience, please feel free to contact our management directly.

Hi Kristen! Thank you for choosing to stay with us, and for the perfect 10 out of 10 rating! We're thrilled to hear that your experience was exceptional. Your feedback is incredibly rewarding, and it motivates our team to continue delivering top-notch service. We are delighted that we could contribute to a memorable stay for you. If there's anything specific you loved or any suggestions for making your next visit even better, we'd love to know. We look forward to welcoming you back for another outstanding stay.

Hello Tariq,Thank you for sharing your feedback. We apologize for any inconvenience caused during your stay. Please note that during the New Year holiday period, certain services may be limited in order to ensure the safety and wellbeing of our guests. We apologize for any misunderstanding and appreciate your understanding.

Hi Amber! Thank you for sharing your feedback, and we're sincerely sorry to learn that your experience resulted in a 1 out of 5 rating. We regret any shortcomings you experienced during your stay, and we would like to understand more about your concerns. Your satisfaction is our top priority, and we would appreciate the opportunity to learn more about your experience. If you could provide additional details or specific feedback, it would be invaluable in helping us address the issues and improve our services. We understand the importance of your experience, and we hope to have the chance to make amends on your next visit.

Hi Charles! Thank you for taking the time to provide us with your feedback. We appreciate your honest rating of 3 out of 5. We regret to learn that your stay did not fully meet your expectations, and for any inconvenience or shortcomings you encountered. Please accept our sincere apologies for any areas where we may have fallen short. Your feedback is crucial to us as we continuously strive to improve our services and enhance the guest experience. If you could kindly provide us with more details about your stay and areas where we can make improvements, it would be greatly appreciated. We are committed to addressing any concerns you may have and to ensuring that your next visit with us exceeds your expectations. Thank you for bringing your feedback to our attention.

Hi Derrick! Thank you for choosing to stay with us and for the 4 out of 5 rating! We're pleased to hear that your experience was positive overall. Your feedback is important to us, and we're interested in understanding more about your stay. If there are specific aspects that you enjoyed or any suggestions for improvement, please feel free to provide more details. We appreciate your support and look forward to the opportunity to enhance your experience on your next visit.

Hi Abdurrahman! Thank you for sharing your positive experience with us! We're thrilled to hear that you enjoyed the good vibe of our hotel, the complimentary continental breakfast, and the favorable room rate. Your satisfaction is our priority, and we're pleased to have met your expectations. We appreciate your feedback and look forward to welcoming you back for another enjoyable stay in the future.

Hi David! Thank you for sharing your feedback regarding your recent stay. We're sorry to see that your experience fell short of expectations, as reflected in the 2 out of 10 rating. We take your comments seriously and would appreciate more details about the aspects that left you dissatisfied. Your insights will help us identify areas for improvement and ensure a better experience for future guests. Please feel free to reach out with any specific concerns you may have. We value your feedback and hope to have the opportunity to make amends on your next visit.

Hi Derrick! Thank you for choosing Comfort Inn Charlotte Airport Uptown and providing us with your feedback, reflected in a 3 out of 5 rating. Your honesty is appreciated, and we value your insights. We're interested in learning more about your stay and the specific aspects that contributed to your rating. If there are particular features you enjoyed or areas where you think we can enhance, please feel free to share additional details. Your feedback guides our continuous efforts to improve, and we hope to have the pleasure of welcoming you back for an even better experience in the future.

Hi Derrick! Thank you for choosing Comfort Inn Charlotte Airport Uptown and for your thoughtful 3 out of 5 rating. We appreciate your honest feedback, and it helps us understand your experience better. We'd like to learn more about your stay and what aspects contributed to your rating. If there are specific areas where we can improve or if there's anything you believe would enhance the guest experience, please feel free to share more details. We value your support and hope to have the opportunity to exceed your expectations during your next visit.

Hi Justin! Thank you for sharing your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay. Your detailed comments are concerning, and we assure you that this is not the level of service we strive to provide. We take your feedback seriously, and we have addressed your concerns with our team to ensure immediate improvements. Rest assured that we are thoroughly investigating the issues you highlighted, including the cleanliness of the room and the behavior of our staff. This is not the standard of service we are known for, and we will be taking corrective measures to prevent such incidents from occurring in the future. We understand the importance of a comfortable and pleasant stay for our guests, and we are truly sorry that we fell short in this instance. Please be assured that your comments have been shared with the relevant departments, and we are committed to making the necessary changes to enhance our guest experience. If there is anything more you would like to share or discuss, please feel free to contact us directly. We value your input, and we would appreciate the opportunity to make amends for the issues you encountered. Once again, we apologize for the negative experience, and we hope you will give us another chance to provide you with the quality service you deserve.

Hi Leonid! Thank you for taking the time to share your feedback with us. We appreciate your honest review and want to express our gratitude for choosing to stay with us. We regret to hear that your experience did not meet your expectations. Cleanliness is a top priority for us, and we apologize for any lapses in this regard. Please know that we take your comments seriously, and we will be addressing the issues you mentioned to ensure a higher standard of cleanliness moving forward. We also appreciate your comments about the room's smell, and we will investigate this matter further to identify and rectify any sources contributing to it. On a positive note, we are glad to hear that you found our staff friendly and that the shuttle service worked well for you. However, we understand that improvements are needed, and we will use your feedback to enhance our services. We value your feedback as it helps us identify areas for improvement, and we hope to have the opportunity to better serve you in the future. If your travels bring you back to the area, we would love another chance to provide you with a more enjoyable stay. Thank you for your understanding, and we hope to welcome you back in the future.

Hi Alana! Thank you for taking the time to share your feedback with us. We appreciate your comments and are glad to hear that you made the best out of the situations you encountered during your stay. We apologize for any inconvenience you experienced with the heating in your first room and any confusion regarding additional fees. Your concerns about cleanliness, especially in the hallways, are duly noted, and we will address these issues promptly to ensure a more comfortable experience for our guests. If there's anything else you'd like to share, please feel free to reach out directly. We value your input and hope to have the opportunity to provide you with an improved experience on your next visit.

Hi Greisy! We sincerely apologize for the unpleasant experience you encountered during your stay with us. Your feedback is deeply concerning, and we are truly sorry for any inconvenience caused. We take cleanliness and the comfort of our guests seriously, and it is clear that we fell short during your visit. Rest assured that we are investigating this matter thoroughly to ensure that such issues are addressed promptly to prevent reoccurrence. We understand the importance of a positive guest experience, and we are committed to making amends. If there's anything else specific you'd like to share, please feel free to reach out directly. We appreciate your honesty and the opportunity to improve based on your feedback.

Hi Tim! We sincerely apologize for the unacceptable experience you encountered during your overnight stay at our hotel. Your feedback is deeply concerning, and we are truly sorry for the inconvenience and discomfort you faced. The issues you described do not meet the standards we strive to maintain, and we are taking immediate action to address them. We have initiated a thorough inspection and pest control measures to ensure such incidents do not occur in the future. We appreciate your understanding of the situation, and your decision to move to another hotel is completely understandable. This is certainly not the experience we want for our guests, and we are committed to making necessary improvements. If there's anything else you'd like to share, please feel free to reach out directly. We value your feedback and are dedicated to ensuring a better experience for our guests.

Hi there dear guest! Thank you for choosing us and for your 8 out of 10 rating. We're pleased to hear that you had a positive experience during your stay. Your feedback is important to us, and we'd love to know more about what aspects of your visit you enjoyed or if there are any areas where we can make improvements. Understanding our guests' perspectives helps us continually enhance our services. We appreciate your support and look forward to the pleasure of welcoming you back for an even better experience in the future.

Hi there dear guest! Thank you for sharing your feedback, although we sincerely regret to see your 2 out of 10 rating. Your experience is important to us, and we would like to understand more about what led to this rating. We apologize for any shortcomings you may have encountered, and we would appreciate the opportunity to learn from your experience. If you could provide more details or suggestions, it would assist us in making necessary improvements. We value your input and hope to have the chance to make amends during your next visit.

Hi Dwayne! We sincerely apologize for the distressing experience you had during your stay with us, and we appreciate your candid feedback. The conditions you described are unacceptable and fall well below our standards. We are deeply concerned about the issues you encountered, particularly the presence of a rat trap and dirty pillows. This is not reflective of the clean and comfortable environment we aim to provide our guests. Rest assured, we are taking immediate action to investigate and address these concerns with our housekeeping and maintenance teams. We understand the importance of a safe and pleasant stay, and we regret that we failed to meet your expectations. We appreciate your bringing these matters to our attention, and we assure you that corrective measures will be implemented to prevent similar issues in the future. If there's anything more you would like to share or if there's a way we can make amends, please feel free to reach out directly. We value your input and hope you might consider giving us another chance in the future.

Hi Conrad! Thank you for sharing your feedback about your recent stay with us. We sincerely apologize for the inconveniences you experienced, and we appreciate your honest comments. We regret that you had issues regarding the limited bath towels and the lack of facial tissues in your room. This does not align with our usual standards, and we will address these concerns with our housekeeping team to ensure proper stocking of amenities for our guests. Regarding your final bill, we apologize for any confusion caused. We will be sure to communicate more effectively with our guests about billing procedures to avoid any future misunderstandings. We're pleased to hear that you enjoyed the breakfast, and we appreciate your positive comments about the variety offered. Your feedback is valuable to us, and we hope to have the opportunity to better serve you in the future. If there's anything more you'd like to share or if there's a way we can make amends, please feel free to reach out directly.

Hi Austin! Thank you for taking the time to share your feedback following your recent stay. We sincerely apologize for the less-than-satisfactory experience you had with our staff and some aspects of the hotel. We're disappointed to hear about your experience with our staff members not providing the level of service that we aim for. Your comments will be addressed with our team to ensure a more focused and attentive approach in the future. We also regret the cleanliness concerns you noted in some areas of the hotel. Please be assured that we take these matters seriously, and we will be working diligently to address and rectify the issues you encountered. It's reassuring to know that your room met your expectations. However, we understand the importance of maintaining high standards throughout the entire hotel, and we apologize for falling short in certain areas. Your feedback is valuable, and we hope to have the opportunity to welcome you back and provide you with an improved and more enjoyable stay in the future.

Hi Antonio! Thank you for taking the time to share your feedback, although we're sincerely sorry to see your 2 out of 10 rating. We understand your experience fell short of expectations, and we genuinely apologize for any shortcomings. To better address your concerns and make improvements, we would greatly appreciate more details about your stay. Your insights are crucial to our ongoing efforts to enhance the guest experience. We value your input and hope to have the opportunity to make amends during your next visit.

Hi Tammy! Thank you sincerely for your perfect 5 out of 5 rating! We're absolutely thrilled to hear that you had an outstanding experience during your stay at Comfort Inn Charlotte Airport Uptown. Your feedback is immensely appreciated, and we're delighted to know that we met or exceeded your expectations. If there are specific aspects of your visit that stood out or if there's anything we can do to make your next stay even more enjoyable, please let us know. We appreciate your support and look forward to welcoming you back for another fantastic stay.