Lounge

Reviews of Charlotte Marriott SouthPark

4 out of 5
Charlotte Marriott SouthPark
2200 Rexford Rd, Charlotte, NC

Reviews

8.8

Excellent

Rating 10 - Excellent. 585 out of 1001 reviews" "
Rating 8 - Good. 263 out of 1001 reviews" "
Rating 6 - Okay. 83 out of 1001 reviews" "
Rating 4 - Poor. 43 out of 1001 reviews" "
Rating 2 - Terrible. 27 out of 1001 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jerry

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great
Stayed 1 night in Mar 2024

10/10 Excellent

Thomas, Hilton Head Island

Stayed 1 night in Mar 2024

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot
Stayed 2 nights in Mar 2024
Response from Sheri Z on 19 Mar 2024
Thank you, John, for sharing this great review about our hotel. We are happy to hear that you enjoyed your stay and hope we will see you back again soon!

8/10 Good

John, Fresno

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Feb 2024
Response from Sheri Z on 4 Mar 2024
Thank you, John, for sharing this kind review about our hotel. We are happy to hear that your stay was a good one and look forward to a future opportunity to serve as your host. Safe Travels!

8/10 Good

Yvonne

Stayed 1 night in Feb 2024

10/10 Excellent

Viviane, PALM BEACH GARDENS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sheri Z on 21 Feb 2024
Thank you, Viviane, for sharing this great review of our hotel. We are happy to hear that you enjoyed this your stay and hope we will see you again on your next visit to our area.

10/10 Excellent

Sue

Stayed 2 nights in Feb 2024

10/10 Excellent

Emmanuel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay the place was clean and the staff was friendly and welcoming.
Stayed 1 night in Feb 2024
Response from Sheri Z on 12 Feb 2024
Thank you, Emmanuel, for sharing this great review of our hotel. We appreciate your comments about the hotel cleanliness and friendliness of our staff; and hope we see you again on a future visit to our area.

10/10 Excellent

Meredith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sheri Z on 2 Feb 2024
We appreciate your taking the time to offer this great review of our hotel, Meredith. It is great to know that you enjoyed this stay and hope to have the opportunity to serve as your host on a future visit to our area.

6/10 Okay

Jonathan, Mt. Juliet

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sheri Z on 2 Feb 2024
Thank you, Jonathan, for sharing this feedback about your recent stay. We hope to have a future opportunity to serve you again.

8/10 Good

Bill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room 418 must be near some sort of electrical. Moderately loud hum periodically going from quiet to moderate volume. (Not associated with elevator). This was very regular only during hours of darkness. I was diappointed in breakfast options. Apparently complentary coffe only available to Marriot members. I was asked at checkin if I had a number, but wasnt offer option to join or what value of membership was. Might have joined for breakfast options. Instead found starbucks enroute to church for funeral I was attending.
Stayed 1 night in Jan 2024
Response from Sheri Z on 8 Jan 2024
We appreciate your feedback, Bill. It is only through comments such as these that we are able to monitor our operation and make improvements as needed. Bonvoy is the name of Marriott's Rewards membership program. It is free to join at any time and members can earn points and stay credit on any reservation booked through Marriott. The more you stay, the more amenities you earn. Unfortunately, third party stays do not qualify - but you can certainly join for future visits at any Marriott property.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sheri Z on 2 Jan 2024
Thank you, Jennifer, for sharing this great review of our hotel. We are happy to hear that you enjoyed this stay and hope we will see you back again soon!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sheri Z on 2 Jan 2024
Thank you, William, for sharing this great review of our hotel. We are happy to hear that you enjoyed this stay and hope we will see you back again soon!

8/10 Good

Alison

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Decent hotel. Staff was friendly.
Stayed 1 night in Dec 2023
Response from Sheri Z on 22 Dec 2023
Thank you, Alison, for sharing this kind review of our hotel. We appreciate your comment about the friendliness of our staff and we hope we will see you back again soon! Happy Holidays!

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
CONVENIENT LOCATION
Stayed 4 nights in Dec 2023
Response from Sheri Z on 20 Dec 2023
Thank you, Raul, for taking the time to share this great review of our hotel. We are happy to hear that you enjoyed your stay and wish you a very Happy Holiday Season!

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sheri Z on 5 Dec 2023
Thank you, Terri, for sharing this great review of our hotel! We are happy to hear that you enjoyed this stay and look forward to seeing you back again on your next visit to Charlotte.

10/10 Excellent

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Staff extended lunch hours to accommodate us. Housekeeping was a pleasant surprise.
Stayed 2 nights in Nov 2023
Response from Sheri Z on 29 Nov 2023
Thank you, Ronald, for sharing this great review of our hotel. We are happy you enjoyed your stay and hope we see you back on a future visit to our area!

10/10 Excellent

Irvin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Sheri Z on 28 Nov 2023
Thank you, Irvin, for sharing this wonderful review about your recent stay. We are happy to hear that you enjoyed this stay and hope we will see you back again on your next visit to our area!

8/10 Good

Christina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, nice pool area
Stayed 1 night in Oct 2023
Response from Sheri Z on 24 Oct 2023
Thank you, Christina, for sharing this great review of our hotel. We appreciate your feedback and look forward to seeing you back on your next visit to our area.

6/10 Okay

jasmine

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Certain staff members were rude to other customers that were trying to check in.
Stayed 1 night in Oct 2023
Response from Sheri Z on 18 Oct 2023
Please accept our apology, jasmine, for the discourteous service you encountered at check-in. We appreciate your bringing this matter to our attention and will review your comments with our staff to make sure this type of situation does not happen again.

8/10 Good

Dominique

Stayed 3 nights in Oct 2023
Response from Sheri Z on 18 Oct 2023
Thank you, Dominique, for sharing this kind review of our hotel. We appreciate your taking the time to offer this feedback and hope to see you again on a future visit to our area.

10/10 Excellent

gilbert

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Sheri Z on 16 Oct 2023
Thank you, Gilbert, for sharing this wonderful review of our hotel. We are delighted to hear that you enjoyed this stay and look forward to seeing you back again on a future visit to Charlotte!

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Sheri Z on 16 Oct 2023
Thank you, Glenn, for sharing this great feedback about a recent stay at our hotel. We are happy to hear that you enjoyed your time with us and hope we will see you back again on your next visit to our area!

10/10 Excellent

Dane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Sheri Z on 26 Sept 2023
Thank you, Dane, for sharing this great review of our hotel! We are happy to hear that you enjoyed this stay and hope we will have a future opportunity to serve as your host!

10/10 Excellent

Cyrus

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Sheri Z on 21 Sept 2023
Thank you, Cyrus, for sharing this great review of our hotel. We are happy to hear that you enjoyed this stay and hope we will see you back in the near future!

4/10 Poor

Sherry

Stayed 1 night in Sep 2023
Response from Sheri Z on 16 Oct 2023
We appreciate your sharing this feedback about your recent stay, Sherry, and are sorry to hear that we did not live up to your expectations on this occasion. It is our hope to have a future opportunity to better your experience at our hotel.

10/10 Excellent

Michelle

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern clean hotel
Hotel staff were courteous and efficient. I was checked in quickly with no incident The room was modern, spacious and clean. The restaurant food was tasty and the wait staff was very friendly. Overlall a great stay in a very nice hotel. Hotel is also close to the mall and other featured attractions. Highly recommended...I.will stay there again.
Stayed 2 nights in Sep 2023
Response from Sheri Z on 11 Sept 2023
Thank you, Michelle, for sharing this great review of our hotel! We are so happy that you enjoyed your experience and hope we will see you back on a future visit to our area.

6/10 Okay

Kenneth B

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not like parking and did not like 13 bucs/day for wifi, otherwise than those irritants it was fine
Stayed 2 nights in Sep 2023
Response from Sheri Z on 11 Sept 2023
Our apology, Kenneth, for your disappointment with the parking and charge for WiFi. For the future, if you sign up for Bonvoy, Marriott's free Rewards program, you will receive complimentary WiFi services. We hope to see you back again soon!

10/10 Excellent

Tangie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Sheri Z on 11 Sept 2023
Thank you, Tangie, for taking the time to offer a wonderful review of our hotel. We appreciate this feedback and are happy to hear that you enjoyed the time spent here!

10/10 Excellent

Adam

Stayed 4 nights in Aug 2023
Response from Sheri Z on 11 Sept 2023
Thank you, Adam, for this great review of our hotel. We are happy to hear that you enjoyed this stay and look forward to seeing you back again soon!

10/10 Excellent

Robert

Stayed 1 night in Sep 2023
Response from Sheri Z on 26 Sept 2023
Thank you, Robert, for sharing this great review of our hotel. We are happy to hear that you enjoyed this stay and look forward to seeing you back again soon!

4/10 Poor

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Next hotel but basic!! The parking is horrible, if your not a marriot member you have to pay for wifi. No complimentary coffe which is a negative. Coffee should always be free at a hotel. There also was no shower gel in bath it was empty. Overall it was an okay stay.
Stayed 2 nights in Sep 2023
Response from Sheri Z on 5 Sept 2023
We are sorry to hear that this stay did not live up to your expectations, Michelle. We appreciate your feedback and will pass it along to the leaders at our hotel, as we are always looking for ways to improve. We certainly hope to see you back on a future visit to our area.

10/10 Excellent

David

Travelled with family, Business traveller
Liked: Amenities
Simply the best!
Stayed 1 night in Aug 2023
Response from Sheri Z on 25 Aug 2023
David, thank you so much for offering this great review of our hotel. We are delighted to hear that you enjoyed this stay and hope we will see you back again on your next visit to our area!

8/10 Good

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We found the property to be very clean, quiet, and inviting.
Stayed 1 night in Aug 2023
Response from Sheri Z on 21 Aug 2023
Thank you for sharing this kind review, Charles. We are happy to hear that you enjoyed your experience with us and hope to see you back again soon!

10/10 Excellent

James, Royal palm beach

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean the staff were friendly.
Stayed 2 nights in Jul 2023
Response from Sheri Z on 1 Aug 2023
Thank you for leaving this great review of our hotel, James! We are happy to hear that you enjoyed your stay and hope to see you back on a future visit to our area!

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Sheri Z on 1 Aug 2023
Thank you for leaving this kind review of our hotel, James. We are happy to hear that you enjoyed your stay and hope to see you back on a future visit to our area!

8/10 Good

Irina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023
Response from Sheri Z on 21 Jul 2023
Thank you for sharing this kind review, Irina. We appreciate the feedback and hope to have the opportunity to serve you again.

6/10 Okay

Austin

Stayed 4 nights in Jul 2023
Response from Sheri Z on 21 Aug 2023
Thank you for this feedback, Austin. We hope your stay was a comfortable one and look forward to seeing you again soon!

10/10 Excellent

Alissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Sheri Z on 18 Jul 2023
Thank you for sharing this great review, Alissa! We are happy to hear you enjoyed this stay and hope we will see you back again soon!

4/10 Poor

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Water mess
We arrived to a wet floor. Someone mopped up part of it so they knew about it. There was a big puddle in the closet so we threw a towell on it. Later we figured out the ac was leaking A lot. It dripped the entire time we wete there. Next the shower would not drain. Like water backed up 12+ inches and took pver an hour to drain down. Tried to call front desk for more towels and to tell about the room issues but the room phone wouldnt work. To expensive a room for this kind of experience.
Stayed 1 night in Jul 2023
Response from Sheri Z on 17 Jul 2023
Thank you for sharing this feedback, Anonymous. We will try to figure out what room you were in so we could make the appropriate adjustments and are sorry to hear that this literally put a damper on your stay. We hope to have another opportunity to better your experience with us.

4/10 Poor

Givon

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property was in close proximity to all my shopping needs.
Stayed 4 nights in Jul 2023
Response from Sheri Z on 6 Jul 2023
We are so sorry to hear that your recent stay did not live up to your expectations, Givon. We hope to have another opportunity in the future to better your experience at our hotel.

6/10 Okay

Keoshma

Travelled with family and small children, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
The rooms need to be dusted. The ceiling had so much dust in them and the window curtains need to be pulled back so they can dust and spray for Cobb webs and hugs! It was bugs all In our hotel window seals
Stayed 4 nights in Jun 2023
Response from Sheri Z on 5 Jul 2023
We are so sorry to hear that your room was not dusted properly, Keoshma. We appreciate your letting us know and will share with our housekeeping leadership team to make sure the process for dusting is improved. It is our hope that you will allow us another opportunity in the future to better your experience at our hotel.

10/10 Excellent

Denise Gary

Stayed 1 night in Jun 2023
Response from Sheri Z on 3 Jul 2023
Thank you for sharing this great review of our hotel, Denise. We are happy to hear that you enjoyed this stay and hope to see you back again soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in a great area with friendly staff.
Stayed 1 night in Jun 2023
Response from Sheri Z on 26 Jun 2023
Thank you for sharing these wonderful comments about our hotel. We appreciate the feedback and are happy to hear you enjoyed your stay.

10/10 Excellent

valdemar

Stayed 1 night in Jun 2023
Response from Sheri Z on 21 Jul 2023
Thank you for this great review, Valdemar. We are happy that you enjoyed your stay and look forward to seeing you back on a future visit to our area!

10/10 Excellent

Joyce

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a very nice stay at the hotel. I would have preferred to have a microwave in the room however to ensure health and safety for all the guests. Thank you.
Stayed 1 night in Jun 2023
Response from Sheri Z on 26 Jun 2023
Thank you for sharing your kind review about your recent stay, Joyce. We are happy to hear that you enjoyed your stay and look forward to seeing you back again soon!

10/10 Excellent

Nicole

Stayed 1 night in May 2023
Response from Emma S. on 23 May 2023
Dear Valued Guest,We are happy to hear that you enjoyed your recent stay at the Charlotte Marriott South Park. We look forward to hosting you again soon!

8/10 Good

Andreas

Stayed 3 nights in May 2023
Response from Sheri Z on 16 May 2023
We appreciate your feedback, Andreas and are happy to hear you enjoyed your stay. We hope to see you back on a future visit to our area!

8/10 Good

Marshall

Stayed 1 night in Apr 2023
Response from Sheri Z on 25 Apr 2023
Thank you for leaving this kind review of our hotel, Marshall. We hope to see you back on a future occasion so we can make your experience a 10 out of 10. Safe Travels!

8/10 Good

Ebelinda

Stayed 3 nights in Apr 2023
Response from Sheri Z on 16 May 2023
Thank you for sharing this kind review of our hotel, Ebelinda. We appreciate your feedback and hope to see you back again soon!