Free daily continental breakfast

Reviews of Rodeway Inn

2 out of 5
Rodeway Inn
2311 Ashley Phosphate Rd, North Charleston, SC

Reviews

5.8
Rating 10 - Excellent. 141 out of 997 reviews" "
Rating 8 - Good. 201 out of 997 reviews" "
Rating 6 - Okay. 251 out of 997 reviews" "
Rating 4 - Poor. 167 out of 997 reviews" "
Rating 2 - Terrible. 237 out of 997 reviews" "

5.8/10

Cleanliness

6.6/10

Staff & service

5.4/10

Amenities

5.4/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

6/10 Okay

Linda

Travelled with family
Disliked: Property conditions & facilities
There were guys loitering and smoking outside the rooms and one asleep on the pavement, leaving their cigarette butts on the walkway. They were polite and let us pass to get to our room, but it made us feel uncomfortable. Inside pole lamp was leaning, the light between the beds had no bulbs, the fan vent was loose and leaning out from the wall, the TV remote had no backing. However, the linens and towels were clean and the bed comfortable. For a quick overnight stay it was okay and very reasonably priced.,.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 19 Apr 2024
Dear Linda,Thanks for your comments. I’m pleased that you had a generally good experience with us, but I’m very concerned that we didn’t live up to your standards or expectations. We take great pride in our hotel, and I hope that shows. We’re also always working to get better. I hope you will give us another chance and see that we’re doing what we can to improve and enhance the guest experience.Sincerely,Hotel Manager

4/10 Poor

Evelyn

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was noisy and got a weird vibe
Stayed 1 night in Apr 2024
Response from Hotel Manager on 17 Apr 2024
Dear Evelyn,Thank you for choosing our property.We are very sorry that we did not meet your expectations.Your comments are very important to us, as they will help us to improve our services and our guest experience even more.We hope that you will visit us again.SincerelyHotel Manager

2/10 Terrible

L

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 11 Apr 2024
Dear Guest,Thank you for the stay at our hotel. I’m sorry that we failed to meet your expectations in some ways and that our efforts to compensate you for your trouble were not enough to satisfy you. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. We’re always working to make the guest experience better than ever before.SincerelyHotel Manager

4/10 Poor

Pervis

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It was easy to find. It was in an area that provided shopping.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 8 Apr 2024
Dear Guest,Thank you for sharing your experience with us! We're delighted to hear that our hotel's convenient location made it easy for you to find and also provided ample shopping opportunities. We hope to welcome you back for another enjoyable stay soonSincerely, Hotel Manager

6/10 Okay

Tim

Travelled with partner
Nothing special to say about this hotel. Beds were very high for a handicapped person. Had to buy a stepping stool to get into bed.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 26 Mar 2024
Dear Tim,Thanks for choosing our hotel. I’m pleased that you had a generally good experience with us, but I’m very concerned that we didn’t live up to your standards or expectations. We have forwarded this issue to the management team. Trust us with your stay in the future for excellence beyond measure. Please stay with us again.SincerelyHotel Manager

6/10 Okay

Adrian

Travelled with family and small children, Business traveller
Liked: Staff & service
Disliked: Cleanliness
I liked that the staff was really nice and welcoming. I didn't like all the loitering and suspicious looking people walking around and on the property.
Stayed 3 nights in Mar 2024
Response from Hotel Manager on 26 Mar 2024
Dear Adrian, Thank you for staying at our hotel. I am happy to hear that you enjoyed our hospitality and compliment the trustworthiness. It is great to hear from you and I am so glad that you enjoyed our staff courtesy and have taken the time to recognize the hospitality and care that we provide. Please visit us again.Sincerely, Hotel Manager

8/10 Good

Haley

Stayed 2 nights in Mar 2024
Response from Hotel Manager on 27 Mar 2024
Dear Haley, Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely Hotel Manager

10/10 Excellent

Jim

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Nice property. Courteous staff. Maid forgot to clean the microvave. Other than the microwave the room was good.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 3 Mar 2024
Dear Jim,Thanks for your valuable feedback. I’m so pleased you had a completely positive experience with us and enjoyed our services. We focus on providing a great guest experience, and I hope you will soon be able to stay with us again. Nothing means more to us than completely satisfying our guests. Please visit us again.Sincerely,Hotel Manager.

8/10 Good

Kathryn

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pet friendly. Nice staff, large room, Great proximity to shopping and dining.
Stayed 3 nights in Feb 2024
Response from Hotel Manager on 13 Feb 2024
Dear Kathryn,Thank you for the stay at our hotel. We are thrilled to know you loved each and every aspect of your visit. It’s great to know that you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again.SincerelyHotel Manager

8/10 Good

Michael

It was quiet, however the location was bit of an inconvenience. Result of the one way traffic
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 13 Feb 2024
Dear Michael, Thank you for your great review! I'm so glad you had a great time at our hotel. We certainly try our best to offer the best and certainly the most comfortable stay possible. We look forward to hosting you again very soon! Sincerely, Hotel Manager

10/10 Excellent

Jacinto

Liked: Property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Hotel Manager on 21 Jan 2024
Dear Jacinto,Thank you for the stay at our hotel. I’m glad you had such a nice experience with us, and I sincerely thank you for giving 10 out of 10 rating. We enjoy providing a great experience for all kinds of travelers, and I’m very pleased that you enjoyed being with us at our hotel. We’ll be here for you in the future if you visit the area again, and we always strive to maintain a great experience for our guests like you.Sincerely,Hotel Manager

10/10 Excellent

Tyrese

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Manager on 20 Jan 2024
Dear Tyrese,Thank you for the 5-Star rating. We strive for 100% guest satisfaction, and I’m very glad you were so satisfied. We believe we provide a great combination of comfort, convenience, amenities, and value to our guests, and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure.SincerelyHotel Manager

6/10 Okay

Mary

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from Hotel Manager on 9 Jan 2024
Dear Mary,Thank you for the stay at our hotel. Our mission is to provide the best service and ensure that the guest rate us the most comfortable hotel in our area. Hope you had a satisfactory stay. We would like to know what we can improve to earn a 10 out of 10 rating Review on your next stay. We hope to see you again soon. Sincerely,Hotel Manager

10/10 Excellent

Jacinto

Stayed 4 nights in Dec 2023
Response from Hotel Manager on 9 Jan 2024
Dear Jacinto,Thanks for sharing your great feedback and giving a 10 out of 10 ratings. Your rating is very encouraging and motivates our staff. We are always trying to provide great services to the new guest. I hope to you will recommend our hotel with your family and friends. Thanks for your feedback.SincerelyHotel Manager

10/10 Excellent

Jacinto

Stayed 2 nights in Dec 2023
Response from Hotel Manager. on 1 Jan 2024
Dear Jacinto,Thank you for your feedback. It is delightful to receive 10-star feedback. We hope that you had a marvelous stay. Our team is very overwhelmed by the ratings. It is a privilege to host guests like you. We await your next visit.Sincerely, Hotel Manager

4/10 Poor

Joey

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Place was dirty and the breakfast items were lacking.
Response from Hotel Manager on 5 Feb 2024
Dear Joey,Thank you for the stay at our hotel. We are very sorry to hear about the inconvenience caused by these issues, and we are not meeting your expectations. Please note that your concerns have been passed on to our housekeeping team. We will hope you to give us another chance to improve our services. Our team is looking forward to hosting you again soon!SincerelyHotel Manager

2/10 Terrible

Alex

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom was dirty fount a dead roach on the floor shower wasn’t clean walls had stains and dirt on the my first and last time ever staying there .
Stayed 3 nights in Dec 2023
Response from Hotel Manager on 14 Dec 2023
Dear Alex,Thanks for being a guest at our hotel for your stay. We regret that your stay did not turn out as per your expectation. We are sorry that we were unable to provide you with the stay you expected and the quality of amenities & facilities you deserved during your recent stay. We apologize for the issues you encountered and ensure this is corrected. We hope you will consider staying with us again.Sincerely,Hotel Manager

10/10 Excellent

Christopher

Stayed 1 night in Nov 2023
Response from Hotel Manager on 16 Dec 2023
Dear Christopher,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 5-star rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!!SincerelyHotel Manager

10/10 Excellent

Claudia, West Palm Beach

Liked: Cleanliness, staff & service
Nice place
Stayed 1 night in Nov 2023
Response from Hotel Manager. on 14 Nov 2023
Dear Guest,Thank you for your kind review. We're glad to hear that you found our place to be nice. Providing a pleasant environment for our guests is important to us, and we're pleased that you had a positive experience. We hope to have the opportunity to welcome you back in the future.Sincerely,Hotel Manager.

8/10 Good

Jeffrey, lithia springs

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some of the staff weren't the most pleasant type...
Stayed 1 night in Nov 2023
Response from Hotel Manager. on 14 Nov 2023
Dear Jeffrey,Thank you for the review. I am pleased that you had a nice experience with us. Every day we take committed actions to ensure that we are the best hotel in the area. We're evolving over time and can be sure that your next stay will be nice. I hope that you will choose to stay again.Sincerely,Hotel Manager.

2/10 Terrible

Cindy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very hard to let the chief staff at the lobby understand why he should not asked the customers out of sofa or any chairs or use the sitting area at the front lobby just because he liked the front lobby to be empty and clean during the business hours???? Plus, the room is very dark and out of care, the pool area where has chairs was closed. It was the most negative service person that my family had ever encountered. very very unprofessional and should not be in service business.
Stayed 4 nights in Oct 2023
Response from Hotel Manager. on 20 Oct 2023
Dear Guest,Thank you for the review. I'm sorry to hear about the negative experience you had. Your feedback is valuable, and we will address these concerns with our team to ensure that such incidents are not repeated. We're improving daily and are certain that your next experience will be great. I hope that you will try us again.Sincerely,Hotel Manager.

6/10 Okay

Todd

Travelled with partner
Disliked: Staff & service, property conditions & facilities
It was just another run down place with questionable people surrounding the outside area. I think I received a contact high when we walked in. But it is what it was and we got what we paid for
Stayed 2 nights in Oct 2023
Response from Hotel Manager on 16 Oct 2023
Dear Todd, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us. I was concerned to see that you were not impressed with our property. We have noted all your concerns and share with the respective department action. We hope to see you again soon. Sincerely, Hotel Manager

10/10 Excellent

lorena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Hotel Manager. on 13 Oct 2023
Dear Guest,Thank you for the feedback. We are glad that you had a great experience with us. We take real pride in this hotel and in meeting the needs of a variety of guests. I hope we will have the pleasure of serving you again soon.Sincerely,Hotel Manager.

10/10 Excellent

Carolyn

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Sep 2023
Response from Hotel Manager. on 14 Sept 2023
Dear Guest,Thank you for the feedback. I’m very glad that our hotel impressed you in so many ways. We take great pride in it and believe that is what sets us apart from other hotels. We look forward to seeing you again soon.Sincerely,Hotel Manager.

2/10 Terrible

Christine

Liked: Staff & service
Disliked: Property conditions & facilities
Just an ok place
Seem to be OK a clean room and property close to the highway and a place to stay for the night but that was really about it. Would not return there again
Stayed 1 night in Sep 2023
Response from Hotel Manager on 5 Sept 2023
Dear Christine,Thanks for your comments. I’m pleased that you had a generally good experience with us, but I’m very concerned that we didn’t live up to your standards or expectations. We take great pride in our hotel, and I hope that shows. We’re also always working to get better. I hope you will give us another chance and see that we’re doing what we can to improve and enhance the guest experience.Sincerely,Hotel Manager

8/10 Good

RICK, Florence

Stayed 1 night in Sep 2023
Response from Hotel Manager on 23 Sept 2023
Dear RICK,Thank you for your rating. If you have any specific comments or suggestions for how we can improve and earn a higher rating in the future, please feel free to share them with us. Your feedback is important, and we appreciate your input.Sincerely,Hotel Manager

6/10 Okay

Mike

Travelled with family
Liked: Staff & service
Disliked: Amenities
I'm glad it was cheep.
Stayed 1 night in Aug 2023
Response from Hotel Manager on 1 Sept 2023
Dear Mike, Thank you for your kind feedback. We are incredibly grateful that you took the time to leave us this note. Our values put customer satisfaction as a top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again. Sincerely, Hotel Manager

6/10 Okay

Douangpi

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Smelly and moldy around ceiling and around the room. All equipment inside the room are rusted
Stayed 1 night in Aug 2023
Response from Hotel Manager on 28 Aug 2023
Dear Douangpi,Thanks for your comments. I’m pleased that you had a generally good experience with us, but I’m very concerned that we didn’t live up to your standards or expectations. We take great pride in our hotel, and I hope that shows. We’re also always working to get better. I hope you will give us another chance and see that we’re doing what we can to improve and enhance the guest experience.Sincerely,Hotel Manager

4/10 Poor

Melinda

Disliked: Property conditions & facilities
TV didn’t even come on. The towels looked like hand towels.
Stayed 1 night in Jul 2023
Response from Hotel Manager on 9 Aug 2023
Dear Melinda,Thanks for your stay. We are sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. We are disappointed that we could not satisfy you. Please visit us again. Sincerely,Hotel Manager

2/10 Terrible

Swantashia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Hotel Manager on 9 Aug 2023
Dear Swantashia, Thanks for the stay, but it's sad to see the 2 rating. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please visit us again. Sincerely, Hotel Manager

2/10 Terrible

Mondez

Disliked: Cleanliness, staff & service, property conditions & facilities
needs to be shut down it would of been a lot better if they didn't double charge me and when I had to talk to one them face to face they told me my money would be back on my card at 9 in the morning but when I called back they told 3-5 business days just a all around terrible place to stay especially since we had drive 3 hours and 30 minutes to get there and they couldnt have my room clean when I ordered the room 4 days ahead is just terrible service I really hope y'all guys do better in the future bc I will never wanna go back to a hotel like that
Response from Hotel Manager on 11 Jul 2023
Dear Mondez, We are very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay visit. Your comments are serious, and we have passed them on to our management for further verification. We hope to be able to foster a quick response that will be satisfactory to you. Sorry for any inconvenience. Request your understanding and continued patronage.Sincerely,Hotel Manager

2/10 Terrible

Ciera

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Hotel Manager on 10 Jul 2023
Dear Ciera,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed to improve that. Your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

6/10 Okay

Valerie

Disliked: Cleanliness, room comfort
Never again- I’d rather sleep in my car!
The room was dirty. The remote was missing the battery cover. There was gum stuck to the floor. The gum had been there for quit sometime it was black. Our room was in a corridor so you could hear everything. We wanted to use the pool and could not because they closed it early. I’m sure glad we were not sleeping in since there was so much noise by the hotel staff in the corridor.
Stayed 1 night in Jul 2023
Response from Hotel Manager on 4 Jul 2023
Dear Valerie,Thank you for your stay. We are really sorry for the inconvenience caused to you as mentioned in your negative feedback. Our endeavor is to offer a nice stay to all our guests but failed this time. Actions shall be taken to improve everything on priority and you can have a good stay next time. Hope you will reconsider.Sincerely,Hotel Manager

4/10 Poor

Christian

Stayed 1 night in Jun 2023
Response from Hotel Manager on 12 Jul 2023
Dear Christian,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focused to improve that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

8/10 Good

Maria Katrina

Stayed 6 nights in Jun 2023
Response from Hotel Manager on 7 Jul 2023
Dear Maria Katrina,Thanks for your choosing our hotel for your stay and the 4 ratings you have given us based on the experience. Hope you had a wonderful experience with us. Please visit us again. Sincerely, Hotel Manager

4/10 Poor

Carrie

Travelled with family
Disliked: Property conditions & facilities
Very sketchy. Front desk was always away from desk
Stayed 1 night in Jun 2023
Response from Hotel Manager on 12 Jun 2023
Dear Carrie,We apologize for any inconvenience caused by the front desk being unattended during your stay. We understand that it's important to have a staff member readily available at the front desk to assist guests. Your feedback is valuable to us, and we will address this issue with our team to ensure that it is promptly resolved. We appreciate your patience and understanding, and we hope to have the opportunity to provide you with a more positive experience in the future.Sincerely, Hotel Manager

8/10 Good

John

Liked: Staff & service
Stayed 1 night in Jun 2023
Response from Hotel Manager on 8 Jun 2023
Dear John, Thank you for the review. It is great to find out that you had a very pleasant time during your stay here. Customer satisfaction is what we aim for and it is satisfying to know you were pleased with us. We look forward to seeing you again soon. Sincerely, Hotel Manager

2/10 Terrible

Theodore

Disliked: Cleanliness, staff & service, property conditions & facilities
There was clearly uncleaned vomit and vomit stains on my bed's frame and nearby end table. The manager said he couldn't do anything about at the time, but even upon telling the cleaning staff the next day, it still did not get cleaned. I had to spend another night in the room in that condition. Also, my window view was just of a utility closet and a trash can and no daylight. Horribly depressing stay. AirBnB for me forever now.
Stayed 3 nights in May 2023
Response from Hotel Manager on 8 Jun 2023
Dear Guest, Very much concerned about the inconvenience due to the issues mentioned in your review. We shall surely check and take action for improvement. This is a matter of concern and not a regular feature of our hospitality. Customer satisfaction is paramount to us. Request your understanding and continued patronage. Sincerely, Hotel Manager

2/10 Terrible

Barbara

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I like I like the rooms the rooms were clean very nice the property was clean it's just too many black and white females hanging out on the stairs and balconies all times of the night you got to walk down the stairs they don't want to move you walk up the stairs they look at you like you crazy mean look it's just scary
Stayed 1 night in Jun 2023
Response from Hotel Manager on 7 Jun 2023
Dear Barbara,Thank you for your stay. It is disappointing to note that your stay was not satisfactory. We regret the inconvenience due to unfortunate reasons. Your comments are serious, and we have passed them on to our management for further verification. We hope to be able to foster a quick response that will be satisfactory to you. Sorry for any inconvenience. Request your understanding and continued patronage.Sincerely,Hotel Manager

4/10 Poor

Karen

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The site is conveniently located near an interstate exit but the property desperately needs an update. The bathroom door did not close and the walls were dirty. The grout around the tub and sink was missing in spots. The stairway and outside halls were dirty and the metal was rusty. The breakfast was very minimal with limited seating in the lobby breakfast area
Stayed 1 night in Jun 2023
Response from Hotel Manager on 5 Jun 2023
Dear Karen,Thanks for your stay. We are very much concerned with your feedback. Our apologies for the bad experience. Our endeavor is to offer a nice stay to all our guests but failed this time. Actions shall be taken to improve everything on priority and you can have a good stay next time. Hope you will reconsider.Sincerely,Hotel Manager

4/10 Poor

Justin

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad place
The pictures of the places was nothing like where we stayed. Not a clean place
Stayed 1 night in May 2023
Response from Hotel Manager on 9 Jun 2023
Dear Justin,Thanks for the stay. We are sorry our hotel did not meet your expectations. We take great pride in this hotel and in providing the best possible service to guests. We regret that we did not meet your needs in every way and hope you will give us another chance to satisfy you in the future. Visit again soon. Sincerely, Hotel Manager

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Hotel Manager on 30 May 2023
Dear Lisa,Thank you so much for sharing your recent stay with us. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

2/10 Terrible

rania

Disliked: Cleanliness, staff & service, property conditions & facilities
dirty, smelled bad, front desk people rude, washer/dryer didn't work, lights flickered (scary), police showed up a couple of time and then i left as i couldn't stay there anymore regardless if i already paid and/or if wouldn't get a refund
Stayed 1 night in May 2023
Response from Hotel Manager on 24 May 2023
Dear Guest,We are very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay visit. Your comments are serious, and we have passed them on to our management for further verification. We hope to be able to foster a quick response that will be satisfactory to you. Sorry for any inconvenience.Sincerely,Hotel Manager

2/10 Terrible

Antonio

Stayed 1 night in May 2023
Response from Hotel Manager on 13 Jun 2023
Dear Guest,Thanks for the stay but sad to see the single star.My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please visit us again. Sincerely, Hotel Manager

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Um, er, well….you get what you pay for. But the staff was super-friendly and nice.
Stayed 3 nights in May 2023
Response from Hotel Manager on 22 May 2023
Dear Guest,Thank you for your stay. We're delighted to hear that our staff made a positive impression on you with their super-friendly and nice demeanor. We are sorry that we failed to meet your expectations in some ways. Our team will check where we went wrong and will take corrective actions for maximum betterment. We shall appreciate your kind understanding. Please visit again.Sincerely,Hotel Manager

2/10 Terrible

Kara

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do no stay here!!!! There are bugs and mold in the rooms, when I talked to the guy at the front desk he was more worried about taking pictures of everything. He proceeded to give us another room and at that point we had been driving all day and we were not gonna stay in a bug and mold infested room.
Stayed 2 nights in May 2023
Response from Hotel Manager on 18 May 2023
Dear Guest,Thank you for your feedback. We are distressed to see your comments. Our apologies for the bad experience. We never want our guests to go back with an unpleasant experience. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again.Sincerely,Hotel Manager

8/10 Good

Kurt

Stayed 1 night in May 2023
Response from Hotel Manager on 18 May 2023
Dear Guest, Thank you for taking your valuable time to leave a rating on your stay at our hotel. If you can think of anything to raise our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. We look forward to seeing you again soon! Sincerely, Hotel Manager.

10/10 Excellent

Michael

Stayed 2 nights in May 2023
Response from Hotel Manager on 6 Jun 2023
Dear Michael,Thank you for being our guest.We truly appreciate your support and are thrilled to hear that you had a fantastic experience with us. We strive to deliver the best service possible and are grateful for your kind feedback.We look forward to serving you again soon!Sincerely, Hotel Manager

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Hotel Manager on 16 May 2023
Dear John,Thank you for the review. We are glad we met your needs while you were in our area. We take pride in providing a lodging experience that everyone will enjoy. We hope we will still be your first choice in this area in the future.Sincerely,Hotel Manager

2/10 Terrible

Sergio

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away drug infested
Noisy neighbors and front desk didnt care
Stayed 4 nights in May 2023
Response from Hotel Manager on 13 May 2023
Dear Guest,We're sincerely sorry to hear about your experience with noisy neighbors and the lack of assistance from our front desk. We apologize for any inconvenience caused during your stay. We take such matters seriously and will make sure to address them with our staff to prevent similar incidents from occurring in the future. We hope that you will consider staying with us and offer us another chance to provide you with a superior experience. Sincerely,Hotel Manager