Ratings based on 140 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Fairfax, VA

Great value

Posted 17-Nov-2014
Easy access to interstate highways without all the traffic noise. Very comfortable rooms with free WiFi that worked most of the time with my iPhone. Could have upgraded to a fee based WiFi. Great TV. Kitchen also good. Only place I stay in the Kanawha valley.
5 out of 5
Recommended
for Business Travellers
by A verified traveller

Close to the airport

Posted 10-Nov-2014
Pros: Room size, comfortable bed
Location: Airport
Was there only for overnight, but great experience.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Fairfax County, VA

Posted 27-Oct-2014
Pros: Great location near State House and downtown. EZ access to interstate highways and the airport. Clean, well maintained with great service staff.
Two night stay over the weekend. Enjoyed the breakfast service
5 out of 5
Recommended
for Business Travellers
by A verified travellerfrom Lost Creek, WV

Nice hotel with Southern charm of staff!

Posted 17-Oct-2014
Pros: The staff really cares and takes the time to help with every single little detail.
Cons: I liked the breakfast buffet but wanted a few more options.
Location: The hotel is just outside of Charleston. The mall is right down the road and so is the Capitol.
I have no complaints about my stay. Everything was wonderful and the staff were so friendly and helpful! The room was nice with a very clean everything. Very pleased.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 04-Oct-2014
So comfortable and great breakfast! Bed super nice. Able to relax and get much needed rest!
4 out of 5
Recommended
for Overnight Stay Before Destination
by A verified traveller

This traveller left a rating score only Posted 11-Sep-2014 on Hotels.com
5 out of 5
Recommended
by A verified traveller

This traveller left a rating score only Posted 08-Sep-2014 on Hotels.com
4 out of 5
Recommended
for Families
by A verified travellerfrom Sydney

reliable and comfortable hotel

Posted 01-Sep-2014
Pros: The helpful staff, the breakfast.
Cons: Without air conditioning the room had a slightly stale smell.
Location: We only had time to look at the Clay Centre (not all of it); it was particularly well designed for children's activities.
Drove into Charleston late in the afternoon, and located the Residence Inn after a brief stop at the Clay Centre. Staff were friendly, room was clean and coffee was waiting. We had been given a list of local restaurants by the receptionist so researched some possibilities on the internet. Receptionist printed directions for Chili's and off we went. It was a decent drive but not too far. Food was good. Next day we enjoyed the free breakfast and set off on our journey south.
3 out of 5
Recommended
by RICHfrom MAGNOLIA, OHIO

NOT AS ADVERTISED

Posted 19-Aug-2014 on Hotels.com
PICTURES SHOWED HOT TUB, WHEN WE GOT THERE THEY SAID IT WAS FILLED IN WITH DIRT. PICTURES SHOWED MANAGERS SOCIAL WITH NICE FOOD AVAILABLE, WHEN WE GOT THERE FOR FRIDAY, SATURDAY AND SUNDAY, THEY SAID IT WAS ONLY FOR TUESDAY WEDNESDAY AND THURSDAY. OTHER THAN THAT EVERYTHING ELSE WAS OK.
Comment from Hotel Management
25-Oct-2014 by Greg, Hotel Management
Dear RICH, Thank you for choosing the Residence Inn. I am so sorry that you did not get what you thought you were gettting. I have reviewed our pictures on our web site as well as hotels.com web site and they are all up to date and only show our pool. I also checked our web site and reviewed the menu in our dining section under evening social calender which only shows the days we serve. For tommorrow it is comfort food night.. I hope that you will come back and try us again soon. Sincerely, Greg
5 out of 5
Recommended
for Overnight Stay Before Destination
by A verified traveller

5 stars!

Posted 13-Aug-2014 on Hotels.com
5 stars all around, very clean, great breakfast, no complaints!