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Reviews of Mercure La Rochelle Vieux-Port

4 out of 5
Mercure La Rochelle Vieux-Port
Quai Louis Prunier, La Rochelle, Charente-Maritime

Reviews

8.4

Very good

Rating 10 - Excellent. 180 out of 483 reviews" "
Rating 8 - Good. 220 out of 483 reviews" "
Rating 6 - Okay. 63 out of 483 reviews" "
Rating 4 - Poor. 17 out of 483 reviews" "
Rating 2 - Terrible. 3 out of 483 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Gwenaëlle on 20 Mar 2024
Cher Philip,Nous vous remercions pour cette très bonne note attribuée à notre hôtel à l'issu de votre séjour.A bientôt !

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Gwenaëlle on 20 Jan 2024
Cher Monsieur M,Merci pour cette excellente note attribuée à notre hôtel. Nous sommes ravis d'avoir pu répondre à vos attentes.A bientôt,

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and great location
Very nice hotel in a great location overlooking the harbour and adjacent to the aquarium. Comfortable room and bed, the room was nice a clean with good facilities. Reception staff were excellent helping my wife with a lost iPad left in a sister hotel in Rouen. Private parking, take a ticket on entry and pay at the barrier when leaving. Would recommend.
Stayed 1 night in Jan 2024
Response from Gwenaëlle on 14 Jan 2024
Dear Denise,Thank you for taking the time to share your positive experience at Hôtel Mercure La Rochelle Vieux-Port. We are delighted to hear that you found our hotel comfortable and enjoyed our great location overlooking the harbor. We are glad that you found your room clean and well-equipped, and that our reception staff provided excellent assistance.We appreciate your recommendation and hope to welcome you back again in the future.Warm regards,GwenaëlleCheffe de réception

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to the action whether that is the water / boating activities or shops or restaurants
Stayed 2 nights in Mar 2022

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Mar 2022

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in old harbor area
Great location on water but a lot of closed roads around hotel and somewhat difficult to get too. Parking was an on-site outside lot but very crowded and hard to find space
Stayed 1 night in Mar 2022

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Situated rught in the heart of tje port.Stuff was all cloae by and parking at hotel was easy
Stayed 1 night in Mar 2022

10/10 Excellent

Stuart

Stayed 1 night in Mar 2022

8/10 Good

cathy ming

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are very efficient but tiny, reminiscent of a cruise ship size room.
Stayed 1 night in Sep 2021

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a perfect location for site seeing.
Stayed 1 night in Sep 2021

10/10 Excellent

Ernest

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location with secure parking.
Stayed 1 night in Aug 2021

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good in every way
We chose this hotel because of its on site parking but it provided much more than that. Location is excellent overlooking the port. The service really good and the breakfast better than expected. Will return
Stayed 3 nights in Aug 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

4/10 Poor

Val

Liked: Cleanliness
Disliked: Property conditions & facilities
Dissappointed
The hotel is well placed to walk into central La Rochelle and has plenty of parking. Whether it is policy for Hotel.com bookings to be given a top floor room at maximum distance from the lifts I do not know but it was not an encouraging start. After we had unpacked we tried to have a shower. The control for the water was loose and lifted totally from the side of the bath and we could not obtain any water from the bath. The receptionist came to the room and managed to get the shower to work something I was subsequently unable to achieve. We were offered another room but we were only staying one night and did not want the hassle.
Stayed 1 night in Sep 2020

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

8/10 Good

Kevin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Hotel is very clean and modern and is in a perfect location to enjoy La Rochelle
Stayed 1 night in Aug 2020

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020

8/10 Good

Dorothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely town
La Rochelle is a lovely place with fantastic retaurants. The hotel is bright and modern with polite staff and pleasant rooms.
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient for city centre and restaurants & landmarks by tram or on foot plus 250 metres from rail station
Stayed 2 nights in Jan 2020

6/10 Okay

Andrew N., Helensburgh

Abandoned Trip
No idea what hotel is like. Rail strikes meant we had to cancel our trip to watch Glasgow Warriors beat LA Rochelle in European Rugby Champions Cup. ☹️
Stayed 3 nights in Dec 2019

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice base
Nice hotel easy for walking into town, staff friendly
Stayed 1 night in Nov 2019

10/10 Excellent

Derek

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and location
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location on the Harbour front. A short walk to the bars and Cafes. Smart rooms although slightly on the small side
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Mercure is in an ideal location and it serves an excellent breakfast. The staff were very friendly and the room, although a little small, was very clean and quiet.
Stayed 3 nights in Aug 2019

8/10 Good

Terry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location, better than expected, breakfast was nice with plenty of choice. Room was good with plenty of storage.
Stayed 1 night in Aug 2019

8/10 Good

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was all very nice. The bedroom was compact but was clean and tidy and provided all we needed.
Stayed 2 nights in Jul 2019

8/10 Good

PHILIP

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location small rooms
Convenient location for the aquarium and town centre clean and tidy but rooms are small
Stayed 5 nights in Jun 2019

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great hotel and great location the only downside was our room was on the second floor above the restaurant which was quite noisy at 6.30am chairs being dragged across the floor but all in all very nice hotel
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The in room tea coffee facilities poor, paper cups which you couldn’t drink hot drinks from, too flimsy
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Such an awesome location! Lovely staff but the security men seemed to be on our level a lot. Our room was very small, smaller then our accomodation in London which is saying something. The bathroom is in need of an update. Our shower bath didn’t drain very well and the shower fluctuated between super hot and cold so wasn’t very pleasant. But the location made up for the negative points :)
Stayed 1 night in Jun 2019

8/10 Good

France

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location is great, should have more people that speak English
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very basic and quite small but overall very clean and did the job
Stayed 2 nights in May 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Good location in the Old Port area. Restaurant was poor for French standards, limited choice and overpriced wine.
Stayed 1 night in Feb 2019

10/10 Excellent

Teresa, Good access to the petrobas towers and "western" s

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great harbour town with loads to see and do and su
A lovely place of history and atmosphere with a vibrancy at night (lots of bars and restaurants) and the magic of boats bobbing up and down in the harbours. Hotel is in a brilliant location right next door to the aquarium (really worth a visit). The ferris wheel was a surprise - great views of the town. Climbing the Lantern tower was interesting. Great few days and would have loved longer.
Stayed 1 night in Oct 2018

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

8/10 Good

Donna-Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Little different than last year
We stayed at this hotel last year, but this year, it was a little different. £100 more expensive for a smaller room, less quality of breakfast, i.e.no bacon one day, cold scrambled egg the next day. Overall a satisfactory stay.
Stayed 2 nights in Oct 2018

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

6/10 Okay

John

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
touring holiday
The hotel was nicely appointed in the lobby and is close to a variety of restaurants, The hotels restaurant was also nicely decorated, but some other public areas were a little tired and in need of a refurbishment. We only had a one night stay on our return home from a European driving holiday, unfortunately the room was also a little tired and clearly had been nicely decorated originally with what appeared good quality fittings regrettably it had a damp soiled smell that originated in the bathroom, the shower screen did not have a seal at the bottom and water floods onto the floor. We suspect this has been on going for sometime and is probably the source /cause of the damp soiled smell which also affects the whole room. Had we been there longer I would have requested a room change as it was unpleasant.
Stayed 1 night in Sep 2018

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018

10/10 Excellent

louise, Devon, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
Central location in easy reach of bars, restaurants and bike hire. Free on-site parking a great advantage.
Stayed 2 nights in Jul 2018

6/10 Okay

Paul

Liked: Cleanliness, room comfort
Disliked: Staff & service
Mixed reviews
Great location, awful device at breakfast with guests having to clear or request tables to be cleared, most foods had run out and not available, very poor service.
Stayed 2 nights in Aug 2018

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A place you must go and stay
First time in La Rochelle and will go back hotel and staff were amazing just wish we had booked for longer.
Stayed 5 nights in Jul 2018

10/10 Excellent

peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best in La Rochelle
Easy to find,free parking, location perfect for enjoying La Rochelle .
Stayed 1 night in Jul 2018