2 restaurants, breakfast, lunch, dinner served; Indian cuisine
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Reviews of Hotel City Heart Premium

3.5 out of 5
Hotel City Heart Premium
SCO 202-203-204, Chandigarh, Punjab

Reviews

6.0
Rating 10 - Excellent. 2 out of 15 reviews" "
Rating 8 - Good. 4 out of 15 reviews" "
Rating 6 - Okay. 2 out of 15 reviews" "
Rating 4 - Poor. 5 out of 15 reviews" "
Rating 2 - Terrible. 2 out of 15 reviews" "

5.2/10

Cleanliness

6.4/10

Staff & service

5.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Dissatisfied
Pros: Location and service staff attitude. Food quality is mostly good. Cons: cleanliness, outdated faucets and bathroom. Smelly bed. TV not working. A small issue but I was billed for a different dish than ordered. Entire hotel was plastered with posters to observe Covid appropriate behavior; it was even advertised that they take care of sanitization of the property but we found that indifferent attitude towards the pandemic throwing caution to winds. Overall I would not recommend this place but for some reason I found the place fully booked. I guess to each his own.
Stayed 1 night in Nov 2021
Response from Team City Heart on 30 Nov 2021
Dear Guest, Greetings of the day! Thanks for your comment on us on your stay at our property hotel city heart premium. We definitely work and improve on our services where we are lacking. Hope to serve you soon in near future. Thanking you, Team city heart

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Stay in Chandigarh
We stayed at this hotel for only a couple of nights while visiting Chandigarh. The hotel was clean, and we really appreciated that there was a bathtub, and strong A/C. The location is near many stores for shopping, a movie theatre, and great coffee -- but also you can walk or take a short rickshaw to places like The Rock Garden, The Capitol Complex, The Rose Garden, etc. The staff were also helpful in getting us a taxi to the airport. I would recommend it!
Response from Jaipratap on 16 May 2018
Dear Guest, Thank you for your very kind and thoughtful feedback. . I am very grateful for your note complimenting the services and facilities of our hotel. Positive feedback from our guests is always a strong motivation to all of us to continuously provide a high level of services to our guests. Thank you once again and I look forward to welcoming you back at Hotel City Heart Premium, Chandigarh in the near future. Kindest regards Hotel City Heart Premium

2/10 Terrible

Pardeep

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad reputation.
Payed parking. Very old and dirty. Below is night club. Asked for hair dryer which was huge like a vacuum cleaner. May 1960’s era.
Response from Jaipratap on 9 May 2018
Dear Sir, Greetings from Hotel City Heart Premium!! Thank you very much for your valuable Reviews & Ratings, We Apologies For Any Kind Of Difficulties Faced During your stay with us. I would like to assure that we have taken applicable action to avoid the problems you have mentioned. We Hope To Deliver Advanced Hospitality Services In The Future..

10/10 Excellent

Pardeep

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Response from Jaipratap on 29 Apr 2018
Dear Sir, Greetings from Hotel City Heart Premium Chandigarh! Thank you so much for choosing our hotel for your recent stay in Chandigarh. We are very glad you were able to enjoy a generous service at city heart during your stay with us . I humbly appreciate and thank you for your most generous and kind words by way of your feedback. Your warmth and appreciation for our services makes me feel very proud. We look forward to welcoming you and your family again soon and hope that City Heart Premium remains your preferred hotel on all your future visits to Chandigarh.

8/10 Good

Mahidhar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a very good,clean and lovely hotel to stay in.The food and service was excellent.Highly recommend for short trips in the city..
Stayed 2 nights in Nov 2017
Response from Suman Anand on 29 Jan 2018
Dear Sir, Thank you so much for your valuable feedback. We shall provide more advance hospitality services in the days to come

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Good Location but disappointing stay
The overall room was average, but the sheets wer dirty and had holes, the towels were hard and scratchy. The bath, which we had been looking forward to, was so dirty and stained it was not usable, the toilet in our friends's room was broken and the shower could not be used unless hand held.
Response from City Heart on 31 May 2015
Dear Guest, Thank you for your valuable feedback. We sincerely apologize for the unpleasant experience and inconvenience. We have noted your concerns and assure you that appropriate steps will be taken to address these issues as required. Warm Regards, Team Hotel City Heart Premium

6/10 Okay

Vaibhav, Indore

Disliked: Cleanliness, staff & service, property conditions & facilities
A
It was noce to stay on 3 days. Service staff needs change the attitute towards customer expectation and requirement

4/10 Poor

Mathew, brisbane

Disliked: Cleanliness, property conditions & facilities
Great potential, Great position but unclean
Very trendy, old hotel...nothing should be changed about its fittings, fixtures and décor. The whole place could be transformed over a weekend with a solid clean, new sheets and towels, and brighter, more lively staff. The position was good for what we needed to do (middle of city)

6/10 Okay

Raman, Vancouver, Canada

Disliked: Cleanliness, property conditions & facilities, room comfort
Decent, but not recommended
My overall stay was decent. The service of SOME employees was outstanding, however the hotel's level of cleanliness was absolutely disgusting. The bathroom towels, were disgusting, dirty and stained. The bedsheets seemed to be stale as well. Overall, the hotel has great potential but the food, cleanliness, and feel was lackluster. I would recommend to stay here only due to the convenience of the location, so if your looking for a good price, convenient location, this would work. However bring your own towels, and perhaps a pillowcase.

8/10 Good

Pramod Gupta, Mumbai

Liked: Staff & service, property conditions & facilities, room comfort
Great location with comfortable stay
our stay ay City Heart Premium,Chandigarh was great with comfortable rooms.The service was good.The food was tasty .Overall the stay was pleasurable.
Response from General Manager on 13 Oct 2016
Respected Sir, Thank you very much for your valuable Reviews & Ratings, We Appreciate Your Kind Views And we are pleased to know that you had comfortable stay with us . We Hope To Deliver more Advanced Hospitality Services In Future & look forward to serve you again.

4/10 Poor

Gummadi, hyderabad

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No health faceut in toilet. Cleaniness of the towels supplied is not good.

2/10 Terrible

jay, delhi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
very bad experiance
very pathetic experience, reception staff is not polite and room condition is very poor and striking. not expecting such hotels in the list of expedia.

4/10 Poor

Tanya

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
מלון פשוט, בסדר גמור, קצת יקר
מלון פשוט, נקי, שירות טוב, סה"כ בסדר גמור. מחיר קצת יקר לעומת מחירי לינה בהודו. ארוחת הבוקר לא טעימה ולא מתאימה לישראלים. אין משמעות למיקום מכיוון שבכל מקרה נוסעים לגן הפסלים ולשדה התעופה באוטו. באיזור המלון מצאנו מסעדות וחנויות.