Lobby

Reviews of Rodeway Inn Urbana Champaign University Area

2 out of 5
Rodeway Inn Urbana Champaign University Area
612 West Killarney Street, Urbana, IL

Reviews

7.6

Good

Rating 10 - Excellent. 74 out of 235 reviews" "
Rating 8 - Good. 82 out of 235 reviews" "
Rating 6 - Okay. 38 out of 235 reviews" "
Rating 4 - Poor. 18 out of 235 reviews" "
Rating 2 - Terrible. 23 out of 235 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Malgorzata

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean place. Unfortunately noisy at night - lots of traffic and train noise
Stayed 1 night in Apr 2024
Response from Alana F on 17 Apr 2024
Thank you for choosing to stay with us and for sharing your feedback. We're glad to hear that you found our hotel to be nice and clean.We apologize for any inconvenience caused by the noise from traffic and trains during your stay. We understand the importance of a peaceful night's rest and will explore potential solutions to minimize disturbances for our guests in the future.We appreciate your understanding and hope to have the opportunity to welcome you back for a more restful stay.Alana FullerGeneral ManagerRodeway Inn

10/10 Excellent

Tara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had such a great stay. The room was nice and clean. The staff was friendly. We stayed for mom’s weekend at U of I and the staff went above their normal to make all of the moms feel very welcome. A few extra treats and cold drinks to keep hydrated and always asking how they can help! We will be back next year.
Stayed 2 nights in Apr 2024
Response from Alana F on 15 Apr 2024
Thank you for choosing to stay with us during Mom's Weekend at UIUC and for sharing such a glowing review! We're thrilled to hear that you had a great stay and that our team went above and beyond to make you feel welcome.Ensuring our guests' comfort and satisfaction is our top priority, and we're delighted that our efforts made a positive impression on you. We can't wait to welcome you back next year for another fantastic stay!Alana FullerGeneral ManagerRodeway Inn

6/10 Okay

Ayodeji Olatunji

Liked: Cleanliness, staff & service, property conditions & facilities
A regular hotel with 5stars staff
Stayed 1 night in Apr 2024
Response from Alana F on 15 Apr 2024
Thank you for choosing to stay with us and for your kind words about our staff! We're thrilled to hear that our team members provided you with exceptional service during your visit.We strive to create memorable experiences for all our guests, and we're delighted that our staff's dedication made a positive impression on you.We appreciate your feedback and hope to have the pleasure of welcoming you back for another fantastic stay in the future.Alana FullerGeneral ManagerRodeway Inn

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient stop along my trip
Stayed 1 night in Apr 2024
Response from Alana F on 15 Apr 2024
Thank you for choosing to stay with us during your trip. We're pleased to hear that our hotel served as a convenient stop for you.We appreciate your feedback and hope to have the opportunity to welcome you back in the future.Alana FullerGeneral ManagerRodeway Inn

10/10 Excellent

Van

Travelled with family
Good 👍👍👍👍
Stayed 1 night in Mar 2024
Response from Alana F on 2 Apr 2024
Thank you so much for the great review! We are so happy to hear that you enjoyed your recent stay. We look forward to providing you with the same pleasant experience the next time you need lodging in Urbana!Alana FullerGeneral ManagerRodeway Inn

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were impressed with how clean the room as well as the lobby and grounds were. The staff was friendly and everything went very smoothly.
Stayed 1 night in Mar 2024
Response from Alana F on 1 Apr 2024
Thank you for sharing your positive feedback with us! We're delighted to hear that you were impressed with the cleanliness of our rooms, lobby, and grounds, as well as the friendly service provided by our staff.Maintaining a clean and welcoming environment for our guests is a top priority for us, and we're thrilled that we were able to meet your expectations in this regard. It's wonderful to know that everything went smoothly during your stay.We truly appreciate your kind words and hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.Alana FullerGeneral ManagerRodeway Inn

10/10 Excellent

John

Liked: Cleanliness, property conditions & facilities
Adequate highway overnight.
Stayed 1 night in Mar 2024
Response from Alana F on 1 Apr 2024
Thank you for sharing your positive feedback with us! We're delighted to hear that you enjoyed your stay and found the hotel to meet your needs for overnight accommodations while passing through the area.Maintaining a clean and welcoming environment for our guests is a top priority for us, and we're thrilled that we were able to meet your expectations. It's wonderful to know that everything went smoothly during your stay.We truly appreciate your kind words and hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.Alana FullerGeneral ManagerRodeway Inn

10/10 Excellent

Genaro

Liked: Cleanliness, staff & service, property conditions & facilities
the staff was very nice and pleasant to talk with .
Stayed 1 night in Mar 2024
Response from Alana F on 11 Mar 2024
We are so happy to hear that you had an enjoyable stay with us and you found the staff nice and pleasant. Thank you for taking the time to let us know about your stay. We look forward to providing you with the same great experience next time you are in the area.Alana FullerGeneral ManagerRodeway Inn

8/10 Good

Josiah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 1 night in Mar 2024
Response from Alana F on 4 Mar 2024
Thank you for taking a moment to let us know about your recent visit. We are glad that had an overall enjoyable stay. We will use your comments and suggestions as we continue to improve our hotel and services. We do hope that you will stay with us again on future visits to the area, so that we may have an opportunity to provide you with an even more pleasant experience. Alana FullerGeneral ManagerRodeway Inn

10/10 Excellent

Alfonso

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Alana F on 4 Mar 2024
Thank you for taking a moment to let us know about your recent visit. We are glad that had an overall enjoyable stay. We will use your comments and suggestions as we continue to improve our hotel and services. We do hope that you will stay with us again on future visits to the area, so that we may have an opportunity to provide you with an even more pleasant experience. Alana FullerGeneral ManagerRodeway Inn

2/10 Terrible

Jessica

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were dirty, and smelled of weed and smoke.
Stayed 1 night in Feb 2024
Response from Alana F on 23 Feb 2024
Thank you for taking the time to complete an online review regarding your recent stay. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Alana FullerGeneral ManagerRodeway Inn

10/10 Excellent

Hallie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this hotel! Rooms are large and it’s quiet! We will be returning!
Stayed 1 night in Feb 2024
Response from Alana F on 26 Feb 2024
Thank you so much for the great review! We are so happy to hear that you found the rooms spacious and quiet. We look forward to seeing you again next time!Alana FullerGeneral ManagerComfort Suites

6/10 Okay

George

Stayed 1 night in Dec 2023
Response from Alana F on 15 Feb 2024
Thank you for taking the time to let us know about your recent stay. We apologize that we did not exceed your expectations. We hope you will visit us again, so that we may have an opportunity to provide you with a more enjoyable experience.Alana FullerGeneral ManagerRodeway Inn

8/10 Good

Dean

Liked: Cleanliness, staff & service, property conditions & facilities
Reasonable place to stay for a good price
Stayed 3 nights in Jan 2024
Response from Alana F on 19 Jan 2024
Thank you so much for the kind review! We are happy that you enjoyed your stay and you found it affordable. We look forward to providing you with the same pleasant experience the next time you are visiting Urbana!Alana FullerHotel ManagerComfort Suites

10/10 Excellent

Sandra

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were pleased with the property.
Stayed 1 night in Jan 2024
Response from Alana F on 16 Jan 2024
Thank you for the excellent review! We are happy that you enjoyed your recent stay with us. We look forward to providing you with the same pleasant experience the next time you are in the Champaign-Urbana area!Alana FullerGeneral ManagerRodeway Inn

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service
Stayed 4 nights in Dec 2023
Response from Alana F on 23 Dec 2023
Thank you for the perfect 5! We are so happy that you had a great stay. We look forward to seeing you again next time!Alana FullerGeneral ManagerRodeway Inn

6/10 Okay

Janet

Stayed 1 night in Dec 2023
Response from Alana F on 23 Dec 2023
Thank you for taking the time to let us know about your recent stay. We appreciate all feedback so that we can continue to improve our hotel and services. We hope you will stay with us again!Alana FullerGeneral ManagerRodeway Inn

8/10 Good

Kalee

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful! They made coffee for me when I had to work night shift. Would bring a pillow because they’re not very fluffy. Overall nice, quiet, and comfortable stay
Stayed 2 nights in Dec 2023
Response from Alana F on 19 Dec 2023
Thank you for taking the time to complete an online review regarding your recent stay at Rodeway Inn Urbana Champaign University Area.We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Alana FullerGeneral ManagerRodeway Inn

8/10 Good

Allen

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Alana F on 18 Dec 2023
Thank you so much for the kind score. We are happy that you enjoyed your stay overall. We look forward to providing you with the same pleasant experience the next time you are visiting the area!Alana FullerGeneral ManagerRodeway Inn

8/10 Good

Yamin

Liked: Property conditions & facilities
My wife did not like the stained sofa.
Stayed 1 night in Dec 2023
Response from Alana F on 18 Dec 2023
Thank you for sharing your feedback about your recent stay with us. We are disappointed to hear that the couch in your room had a stain on it. Please accept our sincere apologies for any inconvenience caused. We take your feedback seriously, and have addressed this matter with our team to ensure that all rooms are prepared properly and all furniture in the room is in clean and good condition. Your input is valuable in helping us make improvements, and we hope to have the opportunity to provide you with a more positive experience in the future.Alana FullerGeneral ManagerRodeway Inn

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 1 night in Dec 2023
Response from Alana F on 23 Dec 2023
We are so happy to hear you had a great stay! Thank you for the kind words and we look forward to seeing you again next time!Alana FullerGeneral ManagerRodeway Inn

8/10 Good

Kevin

Stayed 2 nights in Dec 2023
Response from Alana F on 15 Jan 2024
Thank you for taking a moment to let us know about your recent stay. Thank you for the positive review. We look forward to providing you with the same pleasant experience the next time you are in the Urbana area!Alana FullerGeneral ManagerRodeway Inn

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Alana F on 11 Dec 2023
Thank you so much for the great review! We are so happy to hear that you enjoyed your stay. We look forward to providing you with the same pleasant experience next time.Alana FullerGeneral ManagerRodeway Inn

2/10 Terrible

Christopher

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Police were here when we arrived so that was a bad sign. First room smelled so bad we decided to check out. The room also had burns on the sink countertop. Couldn’t get a refund but the desk lady gave us another room which was way better. Staff was nice but this place is brutal.
Stayed 1 night in Dec 2023
Response from Alana F on 5 Dec 2023
Thank you for bringing your recent experience to our attention, and we sincerely apologize for the challenges you encountered during your stay. Your feedback is important, and we want to assure you that we take it seriously.We deeply regret any inconvenience caused by the situation in the lobby upon your arrival. Please know that we are actively investigating the incident and working to prevent similar occurrences in the future.We're also sorry to hear about the unpleasant odor in your room and the condition of the sink. This is certainly not the standard we aim to uphold. Our team is addressing these issues to ensure our rooms meet the highest standards of cleanliness and comfort.Your comments will help us make immediate improvements, and we hope you'll consider giving us another chance to provide you with the positive experience you deserve.Alana FullerGeneral ManagerRodeway Inn

6/10 Okay

Paul

Travelled with partner
Disliked: Amenities, property conditions & facilities
Value
Stayed 1 night in Nov 2023
Response from Alana F on 30 Nov 2023
Thank you for taking the opportunity to let us know how we are doing. We are glad that you found the hotel good overall and that you felt the value was worth it. We will use your feedback as we continue to improve our hotel and service. We hope to see you again!Alana FullerGeneral ManagerRodeway Inn

8/10 Good

Allen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was just what we needed
Stayed 1 night in Nov 2023
Response from Alana F on 30 Nov 2023
Thank you for taking the opportunity to let us know how we are doing. We are happy that we met your needs and that you enjoyed your stay. We will use your feedback as we continue to improve our hotel and service. We hope to see you again!Alana FullerGeneral ManagerRodeway Inn

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's very clean, staff is nice and will hek6 the big
Stayed 2 nights in Nov 2023
Response from Alana F on 24 Nov 2023
Thank you for the great review! We are happy that you enjoyed your stay. We look forward to providing you with the same pleasant experience the next time you are in the area!Alana FullerGeneral ManagerRodeway Inn

8/10 Good

Nuthana

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Smelled like cigarette smoke though property is smoke free. Carpets needs to be replaced. Friendly staff, no noise even though property is close to the highway, very basic breakfast
Stayed 1 night in Nov 2023
Response from Alana F on 24 Nov 2023
Thank you for taking the opportunity to do an online review of your recent stay. We apologize for the issues you experienced with odor and the carpets. You are correct that we are 100% smoke free. Any guests found to be violating this policy are asked to leave, lose their deposit and are banned from staying with us in the future. All carpeting in the hotel was just replaced this last year, however we will look for any areas that need addressed. We appreciate guests such as yourself, letting us know how we can improve, so that we can continue to provide an enjoyable experience for all of our guests. We hope you will stay with us again in the future!Alana FullerGeneral ManagerRodeway Inn

10/10 Excellent

Shelby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Alana F on 20 Nov 2023
Thank you so much for the great review! We are happy that you had such an enjoyable stay. We look forward to providing you with the same pleasant experience the next time your travels bring you to Urbana-Champaign!Alana FullerGeneral ManagerRodeway Inn

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay for parents weekend
Hotel was clean, comfortable and welcoming. Staff was very friendly. Cookies, a welcome goodie bag and cold drinks were offered upon arrival. Pastries and coffee were readily available in the morning. Close proximity to UIUC. Nice stay for our family for parents weekend!
Stayed 2 nights in Nov 2023
Response from Alana F on 13 Nov 2023
Thank you for taking the time to complete an online review regarding your recent stay at Rodeway Inn Urbana Champaign University Area!We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Alana FullerGeneral MangaerRodeway Inn

8/10 Good

Adis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Alana F on 31 Oct 2023
Thank you for the kind review! We are glad that you enjoyed your experience overall. We hope to see you again the next time your travels bring you to Central Illinois!Alana FullerGeneral ManagerRodeway Inn

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay
Great price for quality of room. Just respect the staff and they'll give the same back!
Stayed 7 nights in Oct 2023
Response from Alana F on 23 Oct 2023
Thank you for taking the time to share your thoughts on your recent stay with us. We're delighted to hear that you found our room quality to be excellent and that you had a positive experience during your stay.We truly appreciate your recognition of our staff's dedication to providing outstanding service. Our team takes great pride in ensuring our guests have a comfortable and enjoyable stay, and your kind words are truly motivating.We look forward to welcoming you back in the future, and please know that we are here to provide you with the same level of respect and excellent service that you have experienced.Alana FullerGeneral ManagerRodeway Inn

6/10 Okay

Jane

Stayed 2 nights in Oct 2023
Response from Alana F on 24 Oct 2023
Thank you for taking the time to let us know about your recent stay. We apologize for failing to exceed your expectations. We will use your review as guidance as we continue to improve our hotel and services. We hope you will give us another opportunity to provide you with a more enjoyable experience.Alana FullerGeneral ManagerRodeway Inn

6/10 Okay

Anna

Travelled with family
Liked: Room comfort
Generally fine, though the lobby smelled of smoke, and the room wasn't super fresh. Was surprised that breakfast ended at 9:00 am on a weekend.
Stayed 1 night in Oct 2023
Response from Alana F on 18 Oct 2023
Thank you for taking the time to let us know about your recent visit. We apologize for failing to exceed your expectations regarding odor and our breakfast offerings. We are not required to offer breakfast, as we are an economy hotel, and do not advertise it in any way. However we do want our guests to have something to start their day, and do offer grab and go items that are only out for a few hours each morning. We are sorry for any misunderstandings. We will use your feedback as we continuously strive to improve our hotel and service. We do hope you will give us another opportunity in the future to provide you with a more pleasant experience.Alana FullerGeneral ManagerRodeway Inn

8/10 Good

Allen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Alana F on 16 Oct 2023
Thank you for the kind review! We are glad that you enjoyed your recent stay. We look forward to providing you with the same pleasant experience the next time you stay with us!Alana FullerGeneral ManagerRodeway Inn

6/10 Okay

Verified traveller

Liked: Staff & service
Hotel smelled of smoke in the hallway. Carpet in the rooms was dirty, there were visible stains. Bedding was thin. Staff was nice.
Stayed 1 night in Oct 2023
Response from Alana F on 10 Oct 2023
Thank you for taking the time to let us know about your recent stay. We apologize for the issues you experienced with odor and cleanliness. All of the room carpets get cleaned at least once every 4-6 weeks on a rotating basis, and spot cleaned when needed. We will share your review with our team to ensure that they are addressing these issues correctly. We do hope that you will choose to give us another opportunity to provide you with a more pleasant experience the next time you are in the area.Alana FullerGeneral ManagerRodeway Inn

4/10 Poor

Ava

Stayed 1 night in Oct 2023
Response from Alana F on 31 Oct 2023
Thank you for taking the time to let us know about your recent stay. We apologize for failing to exceed your expectations. We will use your review as we continue to improve upon our hotel amenities and service. We hope you will choose to give us another opportunity to provide you with a more enjoyable experience.Alana FullerGeneral ManagerRodeway Inn

8/10 Good

Juan

Stayed 1 night in Oct 2023
Response from Alana F on 27 Oct 2023
Thank you for the kind review! We are happy that you enjoyed your stay overall. We hope you will visit us again soon!Alana FullerGeneral ManagerRodeway Inn

4/10 Poor

Donna

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The horrible smell of this hotel far outweighs anything decent about it. It is incredibly musty, so much so that the entire establishment had an air of disgust. I have never felt so unclean in and after a shower. It was also very noisy and seems to attract a crowd that is late to slumber. We couldn’t wait to leave in the morning, to breath the fresh air and sit on a surface that was not in tatters or suspiciously crusty. The guy who checked us in was pleasant.
Stayed 1 night in Sep 2023
Response from Alana F on 25 Sept 2023
Thank you for taking the time to complete an online review regarding your recent stay at Rodeway Inn.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Alana FullerGeneral ManagerRodeway Inn

8/10 Good

Barb

Stayed 2 nights in Sep 2023
Response from Alana F on 9 Oct 2023
Thank you for the kind review! We are glad that you enjoyed your stay overall. We hope you will stay with us again the next time you visit the area!Alana FullerGeneral ManagerRodeway Inn

6/10 Okay

david

Travelled with group
a little rough but do able
Stayed 3 nights in Sep 2023
Response from Alana F on 18 Sept 2023
We appreciate you taking the time to let us know about your recent stay. We apologize for failing to exceed your expectations, but are glad that you enjoyed some of your stay. We hope you will consider giving us another opportunity in the future to provide you with a more enjoyable experience.Alana FullerGeneral ManagerRodeway Inn

8/10 Good

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For the price it was an above average stay. Clean rooms friendly staff quiet facility.
Stayed 1 night in Aug 2023
Response from Alana F on 7 Sept 2023
Thank you for the kind review! We are happy to hear that you found the your stay to be quiet, clean, friendly and affordable. We look forward to hosting you again the next time your travels bring you to the area!Alana FullerGeneral ManagerRodeway Inn

10/10 Excellent

Dennis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were pleasantly surprised by the clean, comfortable, and quiet night we enjoyed at the Rodeway Inn. The staff was very friendly and accommodating, the room was clean and quiet. Will definitely return on our next trip to University of Illinois! Should also mention that this location is super close to the campus, and all the activities that you would need to enjoy while being at the University of Illinois in Champaign!
Stayed 1 night in Sep 2023
Response from Alana F on 5 Sept 2023
Thank you for the awesome review! We are so glad that you enjoyed your stay and found the hotel clean, comfortable and quiet. We look forward to seeing you again the next time you are visiting the University of Illinois!Alana FullerGeneral ManagerRodeway Inn

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Alana F on 5 Sept 2023
Thank you for the perfect 10! We are so happy that you enjoyed your stay. We look forward to seeing you again next time!Alana FullerGeneral ManagerRodeway Inn

6/10 Okay

Karen, Oakdale

Travelled with partner
Lobby & room had an odd odor. Reception staff wasn't very friendly.
Stayed 1 night in Sep 2023
Response from Alana F on 5 Sept 2023
Thank you for taking the time to let us know about your recent stay. We apologize that you experienced an issue with odor and service. We will use your feedback as we continuously strive to improve our hotel and service. We hope you will choose to stay with us again in the future so that we may have another opportunity to provide you with a more pleasant experience.Alana FullerGeneral ManagerRodeway Inn

10/10 Excellent

Pete

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I asked for a first floor Handicap accessible room and was very pleasantly surprised that the bathroom was actually ADA accessible with plenty of hand holds, bars and a proper shower or transfer bench built-in, with plenty of space for a wheelchair or motorized scooter. All in all has been a great experience so far, and the staff was great.
Stayed 1 night in Sep 2023
Response from Alana F on 5 Sept 2023
Thank you so much for the glowing review! We are happy that we were able to accommodate your needs so well. We look forward to providing you with the same pleasant experience the next time you are in the area!Alana FullerGeneral ManagerRodeway Inn

6/10 Okay

Phillip

Stayed 2 nights in Aug 2023
Response from Alana F on 18 Sept 2023
We appreciate you taking the time to let us know about your recent stay. We apologize for failing to exceed your expectations. We hope you will consider giving us another opportunity in the future to provide you with a more enjoyable experience.Alana FullerGeneral ManagerRodeway Inn

10/10 Excellent

karla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Alana F on 20 Aug 2023
Thank you so much for the great review! We are glad that you enjoyed your recent stay. We hope to see you again soon!Alana FullerHotel ManagerComfort Suites

6/10 Okay

Jordan

Business traveller, Travelled with partner
Disliked: Property conditions & facilities
This place was generally an average hotel, except for the excessive cigarette smoke. From what we could tell from the clearly posted signs, the majority, if not all, of the hotel was a non-smoking accommodation. However, the building’s interior reeked of tobacco and cannabis smoke. The bathroom was the worst. It was as if the facilities were directly connected to a smoking lounge. This is not an ideal stay for non-smokers, those with sensitive lungs, or health enthusiasts.
Stayed 1 night in Aug 2023
Response from Alana F on 31 Aug 2023
We appreciate you taking the time to let us know about your recent stay. We apologize for the issues you had with smoke odor on your recent visit. We have been working diligently to rid the hotel of these odors, as before we purchased the hotel - it did allow smoking. We have also been trying to stop guests from violating our non-smoking policies by instituting high fees/deposits, and having a zero tolerance when found, the police are called as it is against Illinois Law to smoke in buildings deemed as non-smoking, and also banning these guests from coming back. We do hope that you will consider giving us another opportunity to provide you with a more enjoyable stay the next time you are in the area.Alana FullerGeneral ManagerRodeway Inn

10/10 Excellent

Sanity

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 15 nights in Jul 2023
Response from Alana F on 21 Aug 2023
Thank you so much for the great review! We are happy that you enjoyed your recent stay. We look forward to providing you with the same pleasant experience the next time you are in the area!Alana FullerGeneral ManagerRodeway Inn