Property amenity

Reviews of Residence Inn Champaign

3 out of 5
Residence Inn Champaign
502 West Marketview Drive, Champaign, IL

Reviews

7.8

Good

Rating 10 - Excellent. 187 out of 402 reviews" "
Rating 8 - Good. 93 out of 402 reviews" "
Rating 6 - Okay. 48 out of 402 reviews" "
Rating 4 - Poor. 35 out of 402 reviews" "
Rating 2 - Terrible. 39 out of 402 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

6.6/10

Amenities

8.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

Terrie

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Horrible Experience
I picked this hotel as I needed an oven to prepare food to take for a family gathering. At check in I was informed that there would be no breakfast in the morning because it was Christmas. She also added that she didn’t think any restaurants would be open. So a trip to the grocery store to purchase some additional food happened. Upon returning to the hotel, I was in need of some ice. The ice machines on the first and second floor were not working and there was no machine on the third. Back to the front desk where I was informed that the machine was on the fourth floor but they were doing renovations on that floor. She actually got the ice for me. The toilet continued to run, the carpet is pulling out of the strip in the kitchen area and actually hurt my feet to walk on it. The people above us sounded like they had 8 children who were running and jumping all evening. This was probably one of the worst experiences I have ever had at a named brand hotel.
Drawer wouldn’t stay closed
Mattress didn’t fit on frame correctly
Stayed 1 night in Dec 2023
Response from Wanda Jakopo on 10 Jan 2024
I am truly sorry for your experience with your stay I a sure you this not the level of service we want to be known for I apologizes for your stay and if you would give us another try I promise your stay will be better.Thank you for staying with us at the Residence inn ChampaignWanda Jakopo

4/10 Poor

Lisa

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Horrible
At 7am construction started in the room above us! The banging and pounding of carpet being installed was absolutely ridiculous and loud. We should have never been put into our room!
Stayed 1 night in Dec 2023
Response from Wanda Jakopo on 10 Jan 2024
Thank you for choosing to stay with us at the Residence Inn Champaign. On behalf of the staff and our construction crew we do apologize for the noise of the renovation. Once we are completely done please come to revisit our new rooms and lobby.

2/10 Terrible

Lisa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Wanda Jakopo on 10 Jan 2024
Thank you for Choosing to stay with the Residences inn Marriott

2/10 Terrible

Rosanne, Twinsburg

Stayed 1 night in Dec 2023

4/10 Poor

Kasey

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The room was very worn, and extremely hot. The thermostat on the fourth floor, where our room was, must have been broken. It was easily 85 plus degrees in the hallway. The coolest we could get our room was 70, which was uncomfortable for us because we like a cool room at 60° for sleeping. The only way we could get the room down to 70 was by opening both windows. Having to open the windows in November seemed very ridiculous. Another problem was that on Thanksgiving morning, the free breakfast was unavailable. No one told us that there would not be breakfast on Thanksgiving, so we had nothing purchased in advance. There were no places locally to get breakfast as it was Thanksgiving Day either. I couldn't do laundry because the soap dispensers were broken and there was no soap at the desk The biggest disappointment of stay, was that the pool and hot tub, which were a main reason for us to pick this hotel, were closed at the time of our stay. The indoor pool and indoor hot tub are permanently closed. This information was given to us by the staff. Unfortunately, that information was not provided on the website. Interestingly enough, after I complained about the pool being closed, all information about the hotel having a pool was removed from the website. I knew this particular hotel had a pool, because we stayed there last year and used it. The saving grace was the staff. They were incredibly helpful and pleasant despite the many disappointments the hotel itself offered.
Stayed 4 nights in Nov 2023
Response from Jasmine on 3 Dec 2023
Thank you for your feedback. to better ensure all guest have a better experience we have shared this with the leadership team in the hotel. We would like to invite you back to the hotel for a more enjoyable experience in the future. Thank you Jasmine WilsonFront Office Manager

4/10 Poor

Donna

Travelled with family
Disliked: Amenities, property conditions & facilities
No manager on duty from Friday through Sunday on a very busy weekend. Staff was insufficiently trained and unable to reach manager on call to resolve a room issue. Hotel was run-down. There was insufficient parking.
Stayed 2 nights in Nov 2023
Response from Jasmine on 22 Nov 2023
Dear Donna,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Sincerely,Jasmine WilsonFront Office ManagerHawkeye Hotels

10/10 Excellent

Rebecca

Stayed 5 nights in Nov 2023
Response from Tamala on 11 Dec 2023
Thank you for staying with us!

10/10 Excellent

Jay

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Business Trip.
Stayed about 10 days for work. This place was great. The staff was friendly and accommodating. Excellent experience all around. Will definitely stay here again in the future.
Stayed 9 nights in Sep 2023

6/10 Okay

Manish, Bordentown

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Short staff and dirty carpet and sofa bed was broken. Room was smoking and bad smell.
Stayed 1 night in Sep 2023

10/10 Excellent

Ryan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Darrell

Stayed 3 nights in Aug 2023

8/10 Good

Jason

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fire alarm issue
Stayed 5 nights in Aug 2023

8/10 Good

Rebecca

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Aug 2023

2/10 Terrible

ROSANA

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

6/10 Okay

liaqat

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Staff & service
Their rooms have torn up carpet, walls need repairs, bathroom did not have facial tissue. Breakfast was the worst, limited items, with no replacement when items were finished by 8:30. Worker was unresponsive and rude, not very approachable.
Stayed 5 nights in Aug 2023

10/10 Excellent

Kshay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
My stay here was nice room was clean and spacious.like that it had a full kitchen. Very nice!
Stayed 1 night in Aug 2023

4/10 Poor

Christopher

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Booked a room thru Expedia. Was told when we arrived that all rooms were checked in and nothing was available. Everything was paid for on our end. She repeated more than once all rooms were checked in. Called Expedia up gave her the phone to talk to the rep and then all the sudden the reason is we misspelled your name and things changed. Suddenly our room was available after being told every room was checked in and accounted for????? It was very odd and frustrating considering we had traveled for 8 hours that day and it was late.
Stayed 1 night in Aug 2023

8/10 Good

Lorry

Travelled with family
Liked: Staff & service
Renovate the Room
Check in was fine. The bathroom was great for my 87 year old Mom since she uses a walker. When we walked in, the transition from tile to carpet was dark duck tape, except for about 6-8 inches - and it was raveled carpet. There was no blanket for me to put on the pull out (very uncomfortable) couch. The sheet set in the closet for the couch looked like it had been used… We were tired and didn’t want to deal with moving to another room, but I did let the receptionist know about the carpet so I wouldn’t get charged for it since I had my 9 lb Pomeranian with me. The faucet in the shower was very difficult to use, too.
Stayed 1 night in Jul 2023

2/10 Terrible

Tomas

Business traveller, Travelled with partner
Disliked: Staff & service, property conditions & facilities
No wifi all day and night, no cold water at the shower, my husband get burn and after that no way to open the faucet at the shower, I couldn’t take a shower. No juice at the breakfast. They told us that they are going to reimburse the costo of the night and now they are telling that they can’t.
Stayed 1 night in Jul 2023

6/10 Okay

Marlin

Stayed 1 night in Jun 2023

6/10 Okay

Sellie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Will never book here again
The place was not as good as I thought it was. The hallway in the 125-133 corridor was very smelly , needs a deep cleaning, the smell was horrible. The room couch bed was a -0 on a scale of 1-10. The pull out couch has stains and the mattress was horrible, super thin and old. You could feel every spring. We actually just slept on the couch instead of pulling it out. I will not , 1000% ever stay at this location Residence Inn.
Stayed 10 nights in May 2023

6/10 Okay

Shannon

Stayed 1 night in May 2023

6/10 Okay

Jason

Stayed 5 nights in May 2023

10/10 Excellent

Holly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was spacious and clean. Staff was personable.
Stayed 1 night in Apr 2023

8/10 Good

Rachel

Stayed 1 night in Apr 2023

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2023

8/10 Good

Tonilynn

Stayed 1 night in Apr 2023

4/10 Poor

Sujatha

Disliked: Cleanliness, staff & service, amenities
Stayed 5 nights in Apr 2023

6/10 Okay

Stephanie

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I start by saying we had no issues in our room or with the staff, we travel frequently and always stay in Marriott brand hotels. However, this hotel is not up to Marriott standards and is in need of an update. Lots of little things like the pool closure, breakfast amenities, stains in the carpet down the hall, chipped tile in the bathrooms, cushions on lobby and room furniture that need to be replaced, and professionalism of some of the staff was lacking. The staff was not rude by any means but lacked professionalism when speaking to guests and each other. Overall I would probably not stay here again until corporate comes in and cleans some things up.
Stayed 2 nights in Mar 2023

2/10 Terrible

Lindsay

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The heat in our room so woke to up freezing. Changed rooms to bug infested bathroom and broken television. Pool was closed without notice so couldn’t even use that amenity.
Stayed 2 nights in Mar 2023

8/10 Good

Mary Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2023

2/10 Terrible

Mark

Not good
Stayed 2 nights in Feb 2023

6/10 Okay

Andrea

Stayed 1 night in Feb 2023

6/10 Okay

Patrick

Business traveller
Disliked: Cleanliness, property conditions & facilities
No Clean
Room is dirty
Stayed 2 nights in Feb 2023

2/10 Terrible

Longzhen

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There are lots of ants in the washroom
Stayed 1 night in Jan 2023

10/10 Excellent

Sermeaka

Stayed 1 night in Jan 2023

6/10 Okay

Jamie

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Remodeling needed
The hotel is in need of some remodeling Carpet is tore Andy dirty
Stayed 2 nights in Dec 2022

4/10 Poor

Verified traveller

DISAPPOINTED at this particular Residence Inn.
There was hardly any breakfast items on our first morning in the reception area. The elevators remained unswept our entire stay. There was no coffee machine in the suite. There were no pans and hardly any other basic kitchen utensils ie 1 fork, 1 knife... The shelves in bathroom were loose. The HVAC in the bedroom is so loud.
Stayed 1 night in Nov 2022

6/10 Okay

Joshua

Disliked: Property conditions & facilities
We have stayed at this property in the past and were disappointed at its current condition. I expect a little wear and tear, but the room and the facility just appeared unkempt. Staff was friendly, but seemed understaffed for a holiday weekend. Market was very low on items. Room did not smell fresh and clean as usual. Carpet in the halls was very stained in multiple places. Carpet in the room was frayed in multiple places. The kitchenette was in disrepair with multiple deep scratches and cabinet doors hanging off of the hinges in multiple places. Curtains in bedroom were hanging off of their attachments and ripped in multiple areas. Overall an acceptable experience, but very disappointing compared to previous stays. Will not stay at this location again.

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

2/10 Terrible

Jamika

Stayed 1 night in Oct 2022

6/10 Okay

Brad

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2022
Response from Customer Service on 23 Aug 2022
We appreciate the feedback, Brad.We're happy you had a decent stay with us, but we regret that our services did not exceed your expectations.Please visit again soon so we can provide you with a more positive experience.

2/10 Terrible

karen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Filthy hotel
Terrible filthy hotel. Broken furniture, hall carpets were stained and shredding. Upholstery was ripped in our room and in lobby. I just can’t believe Marriott would be ok with this. Pool is not working and looks like it’s been like this for awhile. From the road you can’t see the issues but as soon as you get closer you’ll see rotting by the front pool windows, if you’re lucky like us food safety violation was posted at the front door. This is what reviews are for…a warning to others. I just wish I would have taken the time to read the reviews before I booked a non cancellable room.
Stayed 1 night in Jun 2022

4/10 Poor

Philip

Stayed 5 nights in Jun 2022

4/10 Poor

Donnie

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Would never stay there again I would not recommend
It was one of the worst trips I have had hotel wise in a while. The pool was out of order the entire 15 days which they didn’t tell us upfront so is the Jacuzzi. I talk to the front desk about it they never once apologize for the inconvenience they just said you could check out and leave. The washers didn’t wash correctly. The detergent machine did not dispense detergent yet it took your money. I had to go to the front desk about that that was never any word of I apologize for the inconvenience. I need to change for the washer and the gas in the entire drawer had been taken out and there was no change . Later he found the draw dress but never any mention of apologies for the inconvenience. With this being a Marriott hotel the service was ridiculous and very selfish. One of my other coworkers also stayed at the property and was very dissatisfied. We stayed there total 31 nights between the two of us and there was a possibility of 2 to 4 other people from our company staying there but we told them not to. Again it don’t cost anything to be nice and to be courteous. This whole chair was operated like a hood Motel. Extremely bad service.
Stayed 16 nights in May 2022

2/10 Terrible

Christopher, Vancouver

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in extremely poor condition, and the staff are beyond poorly mannered. The night staff were outright rude. I would advise anyone to stay elsewhere.
Stayed 4 nights in May 2022

10/10 Excellent

Benito

Stayed 1 night in May 2022

2/10 Terrible

Jeff

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Don't stay there
Despite reserving our room for graduation weekend nearly a year in advance, we were notified that our room was cancelled and rebooked at a hotel an hour away with one days notice. I called, was put on hold for 30 minutes before being connected with someone who could not help. I called back spoke with a manager, who told me the cancellation was due to a maintenance issue and said staying in Bloomington was all she could do for us for the first two nights and booked us a room at her location for the third night. She comped all three nights. At this late date, we had no choice as all available local rooms were going for exorbitant rates. So on the third night, we arrived at the hotel, got checked in only to put in a room where clearly someone had been smoking despite this hotel being non-smoking only. The desk clerk also said that the problem was not due to a maintence issue, but rather due to a communications issue with hotels.com. I am not one who puts much credence in social media, but there was a post stating that they had cancelled the rooms to get the high rates from the last minute travelers. In any case, why was management not honest in communicating the reason for our booking? Why did they notify me only one day in advance. Why did the staff not catch the smelly room before giving it to us? Something smells bad here, not just the room. Nothing was going to put a danper on our celebration, but no thanks to Residence Inn. Don't stay there.
Stayed 1 night in May 2022

4/10 Poor

Tracey

Travelled with family
Disliked: Staff & service, property conditions & facilities
Disappointment for many
The hotel reservation. Had been made almost a year in advance. 2 days before our arrival we were notified that our reservation here had been cancelled and rebooked to another property a mile away due to maintenance issues. When I called they told me there was nothing they could do. Fortunately my mother in law had a “elite Marriott” status and had shared her Thursday night stay which allowed us to keep our reservation. I understand that issues arise, and that the front desk folks got the brunt of peoples anger over this. I heard one guy speaking to someone on the phone who was very upset about his reservation being moved. The man wanted to cancel altogether, the reception clerk said that is was not their problem anymore, and that he had to deal with the new hotel and their cancellation policy. The room was okay, bathroom had wallpaper peeling, a broken toilet paper holder and ants. I had to call and get a hairdryer, they came quickly for that. All in all it was a terrible time to have any “maintenance issues” (most people thought they just overbooked for graduation weekend. I feel bad for those who were forced to move. For us it would have added 6 hours of commuting back and forth over the three days we worry there. Very disappointed with Marriott for their lack of understanding for the problem they created for so many families coming to celebrate a special occasion.
Stayed 2 nights in May 2022

8/10 Good

Altha

Liked: Cleanliness, staff & service, amenities
It was clean and the staff members have good customer service
Stayed 3 nights in Apr 2022