Front of property

Reviews of River House Inn

2 out of 5
River House Inn
1202 Bay Street, Florence, OR

Reviews

8.6

Excellent

Rating 10 - Excellent. 484 out of 1001 reviews" "
Rating 8 - Good. 350 out of 1001 reviews" "
Rating 6 - Okay. 123 out of 1001 reviews" "
Rating 4 - Poor. 33 out of 1001 reviews" "
Rating 2 - Terrible. 11 out of 1001 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
River House was wonderful. Very clean, close to everything and easy parking. Will definitely stay there in the future.
Stayed 2 nights in Apr 2024

6/10 Okay

Robert

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

6/10 Okay

Pete

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on 8 Apr 2024
Pete,Thank you for staying with us! Safe travels.

10/10 Excellent

Joan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean room on the water. Close to shops and dining. Very relazing and enjoyable!
Stayed 1 night in Mar 2024
Response from River House Inn on 3 Apr 2024
Hi Joan, We appreciate your feedback. Glad you had a great stay with us and hope you come back again!

10/10 Excellent

Lisa

Stayed 1 night in Mar 2024

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on 8 Apr 2024
Todd,Thank you for staying with us and for the Perfect review!

10/10 Excellent

gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on 21 Mar 2024
Gary,Thank you for staying with us! Safe travels!

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on 21 Mar 2024
Kristen,Thank you for the 5 out of 5 review. Hopefully you will be back soon!

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are on the small side, but the view and that it's on the edge of old town more than make up for it.
Stayed 1 night in Feb 2024
Response from Management on 29 Feb 2024
Brian,Thank you for staying with us. We LOVE our view! We are getting ready to remodel all of our rooms. Although we wont be able to make them any bigger hopefully with the remodel we can make them feel a little more open.

10/10 Excellent

laurie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to walk old town Florence. Nice hotel friendly staff.
Stayed 1 night in Feb 2024
Response from Management on 22 Feb 2024
Laurie,Thank you for staying with us and the perfect review!

6/10 Okay

TJ

Travelled with partner
Liked: Cleanliness, staff & service
Nice place for a weekend. Slightly outdated but clean. Beds could’ve a lot softer but was fine for a night. Staff seemed friendly enough.
Stayed 1 night in Feb 2024
Response from Management on 22 Feb 2024
TJ,Thank you for staying with us! While we do take pride on our clean rooms we do understand our rooms look outdated. Our distressed furniture is not our favorite either. We are in the process of renovating. Hopefully you can come back and check it out once renovations are complete!

8/10 Good

Hans

Liked: Cleanliness, staff & service, room comfort
Nice location older property
Spent one night here as part of a longer trip. Not until a am after I had booked the room did I get notified there would be no breakfast as stated there was supposed to be as per the listing…
Stayed 1 night in Jan 2024
Response from Management on 24 Jan 2024
Hans,I apologize you were miss guided about breakfast! I could not find anywhere that states breakfast on expedia. However I hope our staff guided you in the direction of all of the amazing local restaurants within walking distance of our location!

8/10 Good

Cammie, Veneta

Travelled with partner
Liked: Staff & service
Stayed 2 nights in Dec 2023
Response from Management on 24 Jan 2024
Cammie,Thank you for staying with us and for the almost perfect review!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super easy place for us to stay to enjoy the down town area
Stayed 3 nights in Nov 2023
Response from Management on 24 Jan 2024
Thank you for staying with us! We are glad you enjoyed your stay and hope to see you back your next trip to the Oregon Coast!

6/10 Okay

Paul

Liked: Cleanliness
Disliked: Amenities
The place is right in Old Town. The ONLY other benefit is an ice machine.... That's it. No breakfast, no room service while staying. No pool. But you can walk to Bay Street without driving. The room was clean but basic... Fridge wasn't working in the room. The walking distance was what qualified the extra $75 a night. If you need to be on Bay Street and can afford it, with almost zero amenities, then this is your place.
Stayed 2 nights in Dec 2023
Response from Management on 24 Jan 2024
Paul,Thank you so much for staying with us! We would have happily serviced your room if you asked. I do apologize about the fridge! We will be replacing everything in rooms from flooring, beds and even fridges and paint! hopfully when its all completed you can come back and take a look!

4/10 Poor

Marie

Stayed 1 night in Dec 2023
Response from Management on 24 Jan 2024
Marie,Thank you for staying with us! We are sad to see only 2 out of 5 and we would love to know how we can make that 5 out of 5 next time!

8/10 Good

Sonja

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management on 24 Jan 2024
Sonja,Thank you for staying with us and for the almost perfect review!

6/10 Okay

Monica

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Everything was good except the heater was so loud we had to turn it off in the middle of the night.
Stayed 1 night in Dec 2023
Response from Management on 24 Jan 2024
Monica,I am so sorry the heater was loud! Thank you for staying with us!

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Management on 24 Jan 2024
John,Thank you for staying with us!

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Management on 24 Jan 2024
Amy,Thank you for staying with us!

8/10 Good

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and helpful staff.
Stayed 2 nights in Nov 2023
Response from River House Inn on 8 Dec 2023
Thank you for taking time to post a review. We truly appreciate your business and hope you stay with us again in the future!

6/10 Okay

Kim

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Liked the location which was steps away from historic downtown district. Didn't like that the courtyard view was a parking lot and property seemed run down and older than expected. A bit pricey for what we got.
Stayed 1 night in Nov 2023
Response from River House Inn on 8 Dec 2023
Kim, thank you for taking the time to post a review of your stay. We too enjoy the closeness of all the local shops and restaurants. We apologize the room did not meet your expectations. We hope you come back again after our remodel next year to "wow" you!

4/10 Poor

Helen

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
No Room service. Had to go to office for second day towels etc. Bathroom not modern. Compared to our 1970's stays in Hotel 6. Looks nice from street.
Stayed 2 nights in Nov 2023
Response from River House Inn on 8 Dec 2023
Thank you for taking the time to post a review of your stay. We apologize it was not up to your expectations. We have stopped stay over service for everyone since Covid. However, we will gladly provide the service for anyone who requests it at the front desk. We hope you give us another chance next year after we remodel.

4/10 Poor

Thomas

Stayed 1 night in Nov 2023
Response from Management on 24 Jan 2024
Thomas,Thank you for staying with us! i am sad to see we only got 2 out of 5! We would love to know what we can do to get that to a 5 out of 5 next time! Safe travels!

10/10 Excellent

Savanna

Stayed 1 night in Nov 2023
Response from River House Management. on 9 Jan 2024
Savanna,Thank you so much for the 5 star review! We hope to see you again and thank you for choosing River House Inn!

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent. I especially liked the view and the closeness to restaurants and shops.
Stayed 1 night in Nov 2023
Response from River House Inn on 8 Dec 2023
Thank you for taking the time to post a review. We also enjoy the closeness to Old Town and its amazing restaurants and the view of the beautiful Siuslaw River! Hope you come back and stay with us again.

10/10 Excellent

Tracy

Stayed 3 nights in Nov 2023
Response from River House Inn on 8 Dec 2023
Thank you for posting a review. Hope you come back again!

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities
A clean, comfortable room. The staff does a great job.
Stayed 1 night in Nov 2023
Response from River House Inn on 8 Dec 2023
Thank you for taking the time to post a review. We are glad you had a great experience with us. Our staff strives to ensure a clean and well-appointed room. Hope you come back to stay with us again in the future!

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for our needs. There was a little issue upgrading my room but ended up with an awesome room thanks to eric
Stayed 2 nights in Nov 2023
Response from Ron Moore - President on 6 Nov 2023
Michael thanks for staying with us. We are glad our staff was able to take care of you well during your stay.

10/10 Excellent

Julia, Tigard

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to Old Town shopping and dining. Polite helpful front desk staff.
Stayed 1 night in Oct 2023
Response from Guest Relations Manager on 1 Nov 2023
Julia!Thank you very much for staying with us and for taking the time to give us your highest possible rating. It is our daily mission to exceed guest expectations with a spotless, reasonably-priced, well-appointed room and exceptional service. And you're right, our location on the river and on fabulous Bay Street where all the best food, drink, and shopping is in Florence is hard to beat! Please come again soon.

6/10 Okay

David

Stayed 2 nights in Oct 2023
Response from Guest Relations Manager on 1 Nov 2023
Hi David,Thank you very much for choosing the River House Inn for your Florence stayover. We hope you had a great time here and will be back to see us again soon.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Guest Relations Manager on 1 Nov 2023
Greetings from Florence!Thank you for staying with us. We hope you had a memorable time here in Florence and will be back to stay with us again in the future.

8/10 Good

Joan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Guest Relations Manager on 17 Oct 2023
Thank you very much, Joan, for choosing the River House Inn for your stay in Florence. We hope you had an excellent time in our area and will be back again and again.

10/10 Excellent

Mamoy

Stayed 1 night in Oct 2023
Response from Guest Relations Manager on 17 Oct 2023
Thank you, Mamoy, for staying with us and for taking a moment to rate your stay. We work hard for those perfect scores like the one you posted here for us, and we are most grateful. Please come again.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Guest Relations Manager on 17 Oct 2023
James! 10-out-of-10! Thank you very much. We hope you had a great time here in Florence and will be back to see us again soon.

10/10 Excellent

SUSAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed here many times. Always a pleasure.
Stayed 1 night in Oct 2023
Response from Guest Relations Manager on 17 Oct 2023
Susan! Great to have you here again! We love our "regulars" and are glad you are one of them. Thank you for your perfect rating score and nice review. See you again soon, we hope.

10/10 Excellent

Lana

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to everything!
Stayed 2 nights in Oct 2023
Response from Guest Relations Manager on 6 Oct 2023
Thank you, Lana, for choosing to stay at the Old Town Inn in Florence and for taking a moment to review and rate your experience with us. We love getting perfect ratings! You're right, our location is just steps away from all the best food, drink, shops, and galleries of Historic Old Town Florence and just minutes from the dunes, beaches, lakes, and best attractions here in Oregon's Coastal Playground. We hope you had a great time here in Florence and will be back for more adventure and more of our local beauty.

6/10 Okay

nancy, Medford

Travelled with family
Fantastic location to shopping & restaurants in Old Town and gorgeous river views, and comfortable beds. Didnt like how small the rooms are, lack of continental breakfast, dirty paint on cabinets in room, lack of soap dish on sink & shower. no ice bucket, spots on carpet in room, no grab bar near toilet in bathroom, couldnt get hot water in shower in the morning. Paying top $ due to location, but needs attention in other areas to be worth the price.
Stayed 2 nights in Oct 2023
Response from Guest Relations Manager on 6 Oct 2023
Hello Nancy,Thank you for staying with us this week. We will take care of those issues you mentioned right away. These items all fall below our standards and are inexcusable to us. Thank you for letting us know. We dropped the breakfast long ago and do not understand the expectation. Our prices have reflected that change ever since, and we regularly check out "competition" by watching their reviews, visiting and staying at their locations, and talking with guests. We know our prices are a good value by comparison and stand by them.

10/10 Excellent

Verified traveller

Liked: Staff & service, room comfort
Great location.
Great location. Pretty clean but but somp places seem a little worn (headboard was starting to peel and cabinets had some small holes in it. We felt tbat the floor needed a wet mop. Loved tbe location and parking
Stayed 1 night in Sep 2023
Response from Guest Relations Manager on 6 Oct 2023
Thank you for staying with us, for your comments, and for giving us your highest possible rating. Many guests over the years have mistaken the tiny holes in the furniture as damage, but they are not. It's part of the intentional "shabby chic/retro beachy" decor which is all going away over the next year or two as we catch up from our pandemic-delayed remodel. We will speak to our housekeeping crew about the mopping. Thank you.

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous location overlooking the river. Easy walking distance to shops and restaurants in old town. Clean comfortable room. Friendly, helpful staff. We would stay here again
Stayed 1 night in Sep 2023
Response from Guest Relations Manager on 6 Oct 2023
Hi Nancy,Thank you very much for choosing the River House Inn for your recent Florence getaway. We are grateful for your comments about our super-clean rooms, outstanding staff, and unbeatable location. We are honored to know yu will stay with us again. Please make it soon.

10/10 Excellent

Sarah

Stayed 1 night in Sep 2023
Response from Guest Relations Manager on 1 Nov 2023
Sarah!Thank you very much for taking a moment to leave us a five-star rating for the River House Inn in Florence. Please come again.

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities
Very polite and clean.
Stayed 1 night in Sep 2023
Response from Guest Relations Manager on 6 Oct 2023
Thank you, Joyce. That's the way we train our staff--to be polite and clean! LOL. Seriously though, thank you for staying with us and for taking a moment to comment on our outstanding staff and super-clean rooms. We appreciate it. Please come again.

8/10 Good

Vicki

Liked: Cleanliness
I’ve stayed here before. The view is unbeatable and well as the location to town. I was alone and felt secure. It’s a bit noisy as the cars drive over the metal grate on the bridge so be prepared. I was very surprised to see, when I first walked in, the curtains and sheers torn. The curtain on the left had an 8” tear in it but the white sheer behind it was literately shredded. I did report it at the front desk. She replied that housekeeping should have caught that. It was obvious to me but hopefully they’ll get it corrected soon.
Stayed 3 nights in Sep 2023
Response from Guest Relations Manager on 6 Oct 2023
Hi Vicki,Thank you for being one of our regulars! We really appreciate our returning guests and that you report feeling safe here as a solo traveler. Did you try the white noise machine? There's one at every bedside for our lighter-sleeping guests. Incidentally, regarding the drapes and shears, new fabric is on order. We have a no-pet policy and based on records and a guest complaint we suspect someone got away with bringing a dog into that room. We expect to have the drapes replaced soon. Thank you for reporting this to our front desk.

10/10 Excellent

Buffi

Liked: Cleanliness, staff & service, property conditions & facilities
We loved everything! The only 2 down sides- no elevator and no air conditioning. The rest was perfect! And the decor was perfect, the phone was a beautiful touch!
Stayed 1 night in Sep 2023
Response from Guest Relations Manager on 6 Oct 2023
Hi Buffi,Thank you very much for staying with us and for taking the time to post your comments and for giving us your highest possible rating. Those retro-style phones with push-button dialing are a hoot, aren't they? They're part of our "shabby-chic/retro-beachy" decor. Please come again soon.

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Guest Relations Manager on 6 Oct 2023
Thank you, David, for the perfect rating of your experience here at the River House Inn. We hope you had a great time here in Florence and will be back again and again.

10/10 Excellent

Neerja

Stayed 1 night in Sep 2023
Response from Guest Relations Manager on 17 Oct 2023
Thank you, Neerja, for choosing the River House Inn for your recent stay in Florence. We hope you had a great time in our town and will be back again to explore even more.

6/10 Okay

Mary

This Inn was nice because it's right on the Suislaw River and I was able to do some fun bird watching in my room. The room was very small but comfortable. The bed was firm and also comfortable.
Stayed 1 night in Sep 2023
Response from Guest Relations Manager on 1 Nov 2023
Thank you, Mary, for staying with us here on the river...and on fabulous Bay Street. We're glad you enjoyed birdwatching from your private balcony overlooking the river. Guests also report seeing (at various times of year) sea lions, leaping salmon, otters, deer (across the river), and even orca! We hope you will try us again at different times of year to see osprey, pelicans, and any of the many migratory birds that come through here.

2/10 Terrible

Andew

Travelled with family
Disliked: Amenities, property conditions & facilities
Room was tiny and cramped. No view if River and room was above hotel office. No elevator to second floor and had to drag suitcases up steps. Thermostat for room didn’t work as we couldn’t turn down temperature and room remained warm and stuffy through the night.
Stayed 1 night in Sep 2023
Response from Guest Relations Manager on 6 Oct 2023
Hello Andrew,We are saddened by your low rating and the lack of opportunity to address your concerns while you were here. The thermostat seems to be working as it should. Since you booked through this site, we are unable to change your contract with them, so your room choice is what it was. It is our mission to exceed guest expectations with a spotless, reasonably-priced, well-appointed room and exceptional service. Thousands of other reviews across the internet attest to that and we are sorry you didn't get the same experience for whatever was your reason. Please give us another try in the future so you can have the same great experience as thousands of others!

8/10 Good

Tom

Liked: Cleanliness, property conditions & facilities
beautiful view of the river
Stayed 1 night in Sep 2023
Response from Guest Relations Manager on 18 Sept 2023
Hi Tom,Thank you very much for staying with us and for reminding us of what a beautiful location we work in. We do hope to see you here again soon. We hope you had a great time here in Florence and will be back for more of our local beauty and some great adventures.

4/10 Poor

Keith, Mount Vernon

Travelled with family
Disliked: Property conditions & facilities
Bathtub and shower were missing parts. Room had no air conditioning.
Stayed 1 night in Sep 2023
Response from Guest Relations Manager on 23 Sept 2023
Hello Keith,Thank you for staying with us and for posting your comments. You're right, just like most other lodgings (and homes, offices, shops, and stores) along the coast, we do not have AC. However, unlike other lodgings, we do provide portable fans in every room that help pull in the nearby river and ocean breezes to cool the rooms. We checked your room and found that the only "missing part" was that inconsequential little disk that pops into the tub/shower faucet that indicates the direction everyone already knows for hot and cold water. We apologize for that and are saddened that caused you to give us only 2 out of 5 for your stay. We'll just have to rely on thousands of other 4- and 5-star reviews over all the other platforms to speak to the continuity and consistency of living up to our mission statement: "To exceed guest expectations with a spotless, reasonably-priced, well-appointed room and exceptional service.” We wish you safe travels.