Outdoor pool

Reviews of Americas Best Value Inn Cedar City

2 out of 5
Americas Best Value Inn Cedar City
333 N 1100 W, Cedar City, UT

Reviews

7.0

Good

Rating 10 - Excellent. 301 out of 1023 reviews" "
Rating 8 - Good. 292 out of 1023 reviews" "
Rating 6 - Okay. 169 out of 1023 reviews" "
Rating 4 - Poor. 136 out of 1023 reviews" "
Rating 2 - Terrible. 125 out of 1023 reviews" "

7.0/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

natalya

Travelled with partner
Disliked: Staff & service, amenities
no one was at the front desk when we arrived breakfast terrible - just bread, no milk at least they allowed to make waffles
Stayed 1 night in Apr 2024
Response from Hotel Manager on 13 Apr 2024
Dear Natalya,We apologize for the inconvenience you experienced upon arrival and for the disappointing breakfast options provided. Your feedback is important to us, and we will address these issues with our team to ensure improvements are made. We appreciate your patience and understanding.Sincerely, Hotel Manager

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on 11 Apr 2024
Dear Raymond,I am grateful for your 5-star review. We aim for complete guest satisfaction, so I am happy to hear that you felt that way. We think that our guests should have the best possible mix of value, comfort, convenience, and amenities, and it is obvious that you agree. If your travels bring you back to this area, I hope you will come stay with us. It is a true pleasure to be in this business, serving customers like you.Sincerely, Hotel Manager

6/10 Okay

Melinda, Royal Palm Beach

Travelled with family
Nice staff, pretty clean. offers short term stays, weekly and monthly so it felt like an apartment or shelter. That’s a wonderful community service. No cable TV. No elevator. For 49 bucks that’s what you get.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 9 Apr 2024
Dear Melinda,Thank you for sharing your experience with us. We're glad to hear that you found our staff nice and the facilities pretty clean. We apologize for any inconvenience caused by the lack of cable TV and elevators. Your feedback is valuable, and we'll take it into consideration as we continue to improve our services. We appreciate your input and hope to have the opportunity to welcome you back for another stay in the future.Sincerely, Hotel Manager

6/10 Okay

Terrance

Liked: Staff & service
Bathroom tub tap was broken, sink water only dribbled out. Bed sheets came off during the night ... no elastic.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 6 Apr 2024
Dear Terrance,We are sorry that some maintenance and housekeeping issues detracted so much from your stay with us. We’re taking action to make this hotel a better place than ever before and we encourage you to give us another try. We take real pride in providing the best possible guest experience, and we regret that we let you down. Please visit us again.Sincerely, Hotel Manager

2/10 Terrible

Chris, kennewick

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay if desperate. Beds lumpy, drugs with razor blade found behind night stand when plugging in phone, carpets so dirty, tv didnt work, ice machine didn't work, coffee machine pieces missing, homeless vehicles in parking lot. So many hotels nearby.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 5 Apr 2024
Dear Chris,We are deeply sorry to hear about the multiple issues you encountered during your stay. This falls far short of the standard of service and cleanliness we strive to provide. We take these concerns seriously and will address them with our team immediately. Your feedback is invaluable to us as we work to improve our facilities and services. Please note that we never condone any form of drug use anywhere on our hotel premises. Please accept our sincerest apologies, and we hope to have the opportunity to restore your faith in us during a future visit.Sincerely, Hotel Manager

4/10 Poor

Nada

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hallway smelled very bad. Almost like sewage. They changed our room 3 times, until they found a room where thecT.V. actuality worked.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 1 Apr 2024
Dear Nada,We apologize for the inconvenience you experienced during your stay, including the unpleasant smell in the hallway and the issues with the TV in your room. Our team is committed to providing a comfortable and enjoyable stay for all guests, and we regret that we fell short of your expectations on this occasion. Your feedback is valuable to us, and we will address these concerns to ensure a better experience for future guests. We hope to have the opportunity to welcome you back for a more positive stay in the future.Sincerely, Hotel Manager

8/10 Good

Jim

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The price is cheap, but the hotel is OLD, VERY DIRTY, Had to try three times to get the TV to work. Both Ice machines were not working. All Rugs are VERY DIRTY, one of our pillows in our room was BACK with dirt. The couch in our room was extremely dirty. It is not worth the low price for the filthy conditions of this hotel. GO SOMEPLACE ELSE.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 27 Mar 2024
Dear Jim,Thanks for taking the time to share your experience. Your feedback shows that there was a complete breakdown with the stay which is worrisome. This is not at all a regular feature of our hotel and something has gone wrong. We regret the inconvenience but will investigate and based on that will take all possible steps to prevent such an experience for any guest. We hope you will consider giving us another opportunity to provide you with a much-improved stay.Sincerely, Hotel Manager

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courteous front desk staff. Easy check in.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 26 Mar 2024
Dear Melissa,Thank you very much for your stay. We're delighted to hear that you found our front desk staff courteous and that your check-in process was smooth and easy. We take pride in providing excellent customer service, and we are pleased that we were able to make your stay more enjoyable. We hope to have the opportunity to welcome you back in the future. Sincerely, Hotel Manager

2/10 Terrible

Katy

Stayed 1 night in Mar 2024
Response from Hotel Manager on 14 Apr 2024
Dear Guest,We appreciate your feedback and regret to hear that your experience fell short of expectations. We'll address the concerns you've raised to enhance our services. Thank you for bringing this to our attention.Sincerely, Hotel Manager

2/10 Terrible

Brandon

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was soo dirty and disgusting, didn’t dare sit on the couch, it was full of stains. the sink handle fell off when I washed my hands. I tried to get my money back and they said no, I just left could not stay there.
Response from Hotel Manager on 25 Mar 2024
Dear Brandon,We apologize for the unsatisfactory conditions you experienced during your stay. Your feedback is crucial, and we take these concerns seriously. We will address these issues with our housekeeping and maintenance teams to ensure improvements are made. Thank you for bringing this to our attention, and we regret that we fell short of meeting your expectations.Sincerely, Hotel Manager

8/10 Good

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed 2 nights but was charged for 4 nights
Stayed 1 night in Mar 2024
Response from Hotel Manager on 22 Mar 2024
Dear Teresa,We apologize for the billing discrepancy you experienced during your stay. We have taken note of your comments and will review and investigate them further. Please give us some time so that we can verify your claims. Please accept our sincere apologies once again.Sincerely, Hotel Manager

8/10 Good

Reyna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on 18 Mar 2024
Dear Reyna,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business.Sincerely,Hotel Manager

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Mar 2024
Response from Hotel Manager on 13 Mar 2024
Dear Ahmed,We appreciate you staying at our hotel and leaving a 5-star review to show how happy you were. Your review is a huge inspiration and motivator for our hotel and employees. We work hard to enhance both guest comfort and hospitality. Serving visitors such as yourself is a pleasure, and your review will inspire us to provide better service. I am hoping to see you soon!Sincerely, Hotel Manager

2/10 Terrible

George

Travelled with family
It was my fault for being late. I did call half an hour before to let them know I would be later than 12 am. The man on the phone said don’t worry we are 24 hrs. To ring the bell and some one would help. We got there at 11:55 pm. Rang the bell at the desk 3 times and the bell at the door once. Called them, now it’s 12:02 am and he asks who I am. I tell him and he says hold on I’ll be right there. 12:20 am and we called Travelodge by Wyndham and spent another $65. Lynn was closing up for the night. She said she would wait for us, so we could have a place to sleep tonight
Stayed 1 night in Mar 2024
Response from Hotel Manager on 12 Mar 2024
Dear Guest,We sincerely apologize for the inconvenience you experienced during your late-night arrival. This falls short of the service we aim to provide. Your feedback is valuable, and we will address this issue to ensure it doesn't happen in the future. We appreciate your understanding and hope you give us another opportunity to serve you better in the future.Sincerely, Hotel Manager

10/10 Excellent

Rachelle

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on 11 Mar 2024
Dear Rachelle,I appreciate your 5-star review. We aim to achieve complete guest satisfaction, so I am delighted you felt that way. You obviously agree with us that we should offer our guests an excellent balance of comfort, convenience, amenities, and value. I hope you will stay with us if your travels bring you back to this area. It is a true pleasure to be in this business, serving customers like you.Sincerely, Hotel Manager

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and inexpensive.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 4 Mar 2024
Dear Jack,Thank you for taking the time to share your thoughts. We're thrilled to hear that you found our accommodations convenient and inexpensive. Providing value and convenience to our guests is always our goal, and we're delighted that you experienced just that. We hope to have the pleasure of hosting you again in the future.Sincerely, Hotel Manager

2/10 Terrible

Taylor

Property had no reservation in the system even after I showed them an email with my name and confirmation number. Said they couldn’t do anything for me and sent me on my way
Stayed 1 night in Mar 2024
Response from Hotel Manager on 3 Mar 2024
Dear Taylor,We apologize for the inconvenience and frustration you experienced with your reservation. Providing a seamless check-in experience is important to us, and we regret that we were unable to locate your reservation in our system. Your feedback is valuable, and we will investigate this issue to prevent similar occurrences in the future. We understand your disappointment and apologize for any inconvenience caused. If you would like to discuss this matter further or if there is anything we can do to assist you, please feel free to reach out to us.Sincerely, Hotel Manager

4/10 Poor

Kirk

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The lack of care no ice broken washing Machine fithly heater air condishiner Room smell like rank landery garbage behind the dressers .broken remotes for tv . Can’t blame the girl up front .she barely speaks English needs a good cleaning and property clean .
Stayed 3 nights in Feb 2024
Response from Hotel Manager on 27 Feb 2024
Dear Kirk,We are sorry to learn about all the inconvenience you had to endure. Your feedback is extremely valuable, and we are genuinely sorry that we fell short of providing a clean and well-maintained environment. We will address these concerns with our team to ensure improvements in housekeeping, maintenance, and overall cleanliness of the property. Please visit us again.Sincerely, Hotel Manager

6/10 Okay

RUDY

Travelled with family
Liked: Staff & service
Just OK
Stayed 1 night in Feb 2024
Response from Hotel Manager on 24 Feb 2024
Dear RUDY, Thanks so much for your very kind feedback. I sincerely appreciate your 3-star rating, and I am pleased you had a nice experience with us. I hope you will stay with us again soon. We will be here for you whenever you need us again. Sincerely, Hotel Manager

6/10 Okay

Curtis

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The breakfast room was filthy. Carpets everywhere haven’t been cleaned in many many years 👎👎
Stayed 1 night in Feb 2024
Response from Hotel Manager on 20 Feb 2024
Dear Curtis,We apologize for the condition of the breakfast room during your stay. Maintaining a clean and comfortable environment is important to us, and we will address your concerns with our housekeeping team to ensure that proper cleaning procedures are followed. Thank you for bringing this to our attention.Sincerely, Hotel Manager

2/10 Terrible

Shawn

Travelled with family
Disliked: Cleanliness
The hotel itself and rooms were about what you would expect for this class of hotel. They are obviously cutting corners on cleaning. The beds were made and upon folding the sheets back, there was toilet paper, a yellow stain and a pair of dirty socks in there! No damn way they did anything other than pull up the sheets and remake the beds. I went down to and got a different room. The beds weren’t even made in that one! They’ve got some serious housekeeping issues. You’ve been warned.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 20 Feb 2024
Dear Shawn,We're sincerely sorry to hear about your disappointing experience with the cleanliness of your room. This is certainly not up to our usual standards, and we apologize for any inconvenience this may have caused. We will address this immediately with our housekeeping team to ensure that proper cleaning procedures are followed to prevent such occurrences in the future. We hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

10/10 Excellent

jamie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Not a super fancy place but great option for the price.
Stayed 3 nights in Feb 2024
Response from Hotel Manager on 20 Feb 2024
Dear Jamie,Thank you for your perfect 5 out of 5 rating! We're glad to hear that you found our place to be a great option for the price. Providing good value for our guests is important to us, and we're pleased that you felt satisfied with your stay. While we may not be the fanciest option, we strive to offer comfortable accommodations and excellent service. We appreciate your feedback and hope to welcome you back again in the future!Sincerely, Hotel Manager

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet and reasonable in cost.
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 19 Feb 2024
Dear James,Thank you for your perfect 5 out of 5 rating! We're thrilled to hear that you found our hotel clean, quiet, and reasonably priced. Providing a comfortable and affordable experience for our guests is our goal, and we're glad we could meet your expectations. We appreciate your feedback and hope to welcome you back again soon for another enjoyable stay!Sincerely, Hotel Manager

4/10 Poor

Kurt

Stayed 1 night in Feb 2024
Response from Hotel Manager on 21 Mar 2024
Dear Kurt,Thanks for the stay, but it's sad to see the 2 rating. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert.Sincerely, Hotel Manager

10/10 Excellent

Heather, Cedar city

Liked: Amenities
I love it it felt peaceful stay comfortable
Stayed 1 night in Jan 2024
Response from Hotel Manager on 26 Jan 2024
Dear Guest,Thank you for your stay. We're delighted to hear that you loved your stay at our hotel and found it peaceful and comfortable. We take real pride in this hotel and serving guests like you, and I'm extremely happy that you had such a peaceful stay. We look forward to having you with us again soon.Sincerely, Hotel Manager

2/10 Terrible

Aimee

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Most possibly the worst Check In experience i have ever received. The employee did not speak one word to me during the check in & remained on the phone. When he wanted my ID he just pointed at me. Handed me a piece of paper with the room number on & my room key. I finally got 2 words out of him when I asked what time breakfast was. I asked where my room was and he just pointed at the door in the corner of reception. The room is dirty with stained bed sheets and rubbish under the beds. The fridge in the room smells like something has died in there. Terrible experience would not recommend or visit again.
Stayed 1 night in Jan 2024
Response from Hotel Manager on 9 Jan 2024
Dear Aimee,We sincerely apologize for the unacceptable check-in experience and the subsequent disappointments with the room conditions. Your feedback highlights areas where we clearly fell short, and we assure you that immediate steps will be taken to address these issues and improve our services. We appreciate your patience and thank you for bringing these matters to our attention. We hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Manager

10/10 Excellent

Marco, las vegas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great experience staying here. The gentleman at the front desk was very nice. The rooms were a bit older but still nice compared to other hotels nearby. Our room was clean as well as the bathroom. Thera are plenty of fast food and restaurants nearby. Definitely, not a bad place to stay for the price.
Stayed 1 night in Dec 2023
Response from Hotel Manager on 9 Jan 2024
Dear Marco,Thank you for the perfect rating and for sharing your positive experience! We're delighted to hear that you had a great stay and appreciated the friendly service at the front desk. It's wonderful that, despite the rooms being a bit older, you found them nice and clean compared to other hotels in the area. We're also glad to know that the location and price made it a worthwhile choice for your stay. If there's anything else you'd like to share or if there's anything we can do to make your next stay even better, please let us know. We look forward to welcoming you back!Sincerely, Hotel Manager

8/10 Good

ivon

Travelled with family
Disliked: Property conditions & facilities
The property needs renovation
Stayed 1 night in Dec 2023
Response from Hotel Manager on 9 Jan 2024
Dear Ivon,Thank you for your feedback and rating. We appreciate your honesty. We take guest comments seriously, and we'll consider your input about the property needing renovation as we work to improve our facilities. If you have any specific suggestions, feel free to share, and we hope to provide an even better experience for you in the future.Sincerely, Hotel Manager

2/10 Terrible

Orlando

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Hotel Manager. on 9 Jan 2024
Dear Orlando,Thanks for the stay but sad to see the single star. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager

4/10 Poor

Joseph

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a good night
The bed was uncomfortable, and the fitted sheet didn’t stay tight on the mattress. The carpet is stained, there were huge spiderwebs in the windows, and someone left a drink in the microwave. This is the first hotel I’ve stayed at where the bed is less comfortable than my own. The peanut butter at the breakfast bar was expired.
Stayed 1 night in Dec 2023
Response from Mary on 6 Jan 2024
On behalf of our entire team I would like to apologize for failing to meet your expectations. Feedback from our guest helps us to make improvements to better serve our guests in the future.I hope you may consider staying with us again

2/10 Terrible

Richard

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They say they have a heated pool and hot tube, but it wasn't "working" one manager said when we got there and would take a few days to repair. The other manager said, "We shut it down in the Winter." Dirty walls, floors, everything. Someone parked their pickup truck behind our window and fan and decided to sleep all night in their truck with the exhaust pumping right into our air vent and window. No security at all or cameras on the property. My kids and I got carbon monoxide poisoning. Don't stay here! It's not even worth $10 per night.
Stayed 5 nights in Dec 2023
Response from Hotel Manager on 31 Dec 2023
Dear Guest,We sincerely apologize for the challenges you encountered during your stay with us. We appreciate your feedback and regret any inconvenience caused by the issues with our amenities and the overall cleanliness of the premises. We take your concerns seriously and will investigate the issues you've raised to ensure immediate improvement. Your safety is of utmost importance to us, and we apologize for any lapse in security measures. We understand your frustration and sincerely regret the impact on your experience. Please know that corrective actions will be taken to address these issues promptly. We appreciate your candor and hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

6/10 Okay

Sheryl

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on 1 Jan 2024
Dear Sheryl,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel Manager

8/10 Good

Jalene

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Manager on 23 Dec 2023
Dear Jalene,Thanks for staying with us. We would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely,Hotel Manager

8/10 Good

Ana

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was perfect for spend the night , and sleep well
Response from Hotel Manager on 6 Feb 2024
Dear Ana,Thank you for your feedback! We're glad to hear that you had a comfortable stay and slept well during your time with us. We appreciate your support and hope to have the opportunity to welcome you back again in the future!Sincerely, Hotel Manager

10/10 Excellent

kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Manager on 17 Dec 2023
Dear Kevin,It is a great pleasure to see 10/10-star reviews. I hope you had an awesome and marvelous stay. The rating has overwhelmed our team. It is an honor to host guests like you. I look forward to seeing you again soon.Sincerely, Hotel Manager

6/10 Okay

Samuel

Disliked: Staff & service
Stayed 3 nights in Nov 2023
Response from Mary on 14 Dec 2023
Thank You for taking the time to rate us.Your feedback helps us to makes improvements for future stays. Hope to see you again.

4/10 Poor

Louise

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
At least the bed sheets were clean! Carpet was badly stained, as was the love seat. The office chair looked like someone had sat on it naked, if you get my meaning! The remote for the small tv needed batteries replaced. Back cover was missing. Wouldn’t power on/off with remote. Would only change channels and volume. One of the lights was missing a bulb. The bed was comfortable and the bedding was clean. I guess this is what you get for the price. Will not stay there again.
Stayed 1 night in Dec 2023
Response from Hotel Manager on 7 Dec 2023
Dear Louise,We are very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay visit. Your comments are serious, and we have passed them on to our management for further verification. We hope to be able to foster a quick response that will be satisfactory to you. Sorry for any inconvenience. Request your understanding and continued patronage.Sincerely, Hotel Manager

6/10 Okay

Bryan

Travelled with family
The property itself was older and a lot of stuff in the room was as well. For example the light above my bed was super wiggly. Our microwave died and to the credit of the person at the desk, he did offer to let us change rooms but we didn't need that. He did heat my brother in laws food in a microwave they had behind the desk.
Stayed 1 night in Dec 2023
Response from Mary on 5 Dec 2023
Thank you for taking the time to write us a review, I really appreciate your feedback other wise I would have never known about the microwave. We do apologise for the inconvenience. We hope you will stay with us again in the near future.

6/10 Okay

Levi

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Hotel Manager on 28 Nov 2023
Dear Levi,Thanks so much for your very kind feedback. We sincerely appreciate your 3 rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again. Sincerely, Hotel Manager

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had to get a new room. The card key wouldn't work on the door lock.
Stayed 1 night in Nov 2023
Response from Hotel Manager on 23 Nov 2023
Dear Bruce,Thank you for your feedback and for choosing our hotel. We apologize for the inconvenience with the card key issue but appreciate your understanding. We'll address this promptly to ensure a smoother experience for future guests. If there's anything else you'd like to share, please feel free to let us know. We hope to have the opportunity to welcome you back for an improved stay.Sincerely, Hotel Manager

4/10 Poor

David

Disliked: Staff & service
I was charged twice for my room and Im still waiting for a refund. I'm not surprised the Front Desk clerk charged me two different times since he was having a personal phone conversation in a foreign language while handling my transaction.
Response from Hotel Manager on 27 Nov 2023
Dear David,We sincerely apologize for the billing error you encountered during your stay, and we understand your frustration. This is certainly not the level of service we aim to provide.Our team is currently investigating the double charge issue, and we are taking steps to resolve it as quickly as possible. We also appreciate your feedback regarding the front desk clerk's behavior and will address this matter to ensure it doesn't happen again.Your patience is greatly appreciated, and we will work diligently to expedite your refund. Please feel free to reach out to us directly if you have any further concerns or questions.Thank you for bringing this to our attention, and we hope to have the opportunity to make this right for you.Sincerely,Hotel Manager

10/10 Excellent

ABRIL

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good Customer service !
Stayed 1 night in Nov 2023
Response from Hotel Manager on 19 Nov 2023
Dear ABRIL,We're delighted to receive your 5-star rating! Thank you for recognizing our commitment to good customer service. We look forward to serving you again on your next visit.Sincerely, Hotel Manager

8/10 Good

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Value for price 5 stars. Late night arrival, early check out. Best price for a clean room.
Stayed 1 night in Nov 2023
Response from Hotel Manager on 19 Nov 2023
Dear Melissa,Thank you for your 4-star rating! We're pleased to know you found great value for the price and that our clean rooms met your expectations for a late-night arrival and early check-out. We hope to host you again in the future.Sincerely, Hotel Manager

10/10 Excellent

Stephen

Stayed 1 night in Nov 2023
Response from Hotel Manager on 8 Dec 2023
Dear Stephen,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you.Sincerely, Hotel Manager

4/10 Poor

Eric

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property seemed very dirty. Stains everywhere on terribly worn carpet. My room had a substantial hole in the carpet. Front desk staff not welcoming or friendly & the housekeeping staff was very creepy. I will not stay there again & do not reccomend it.
Stayed 1 night in Nov 2023
Response from Hotel Manager on 11 Nov 2023
Dear Eric,We apologize for the negative experience you had during your stay. It's disheartening to hear about the cleanliness issues, worn carpet, and your interactions with the staff not meeting your expectations. This is not reflective of the standards we aim to uphold, and we take your feedback seriously. We will address these concerns with our team to ensure improvements. We appreciate your understanding, and we hope to have the opportunity to make amends on any future visits. Safe travels.Sincerely, Hotel Manager

2/10 Terrible

Julie, Little Falls

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Hotel Manager on 10 Nov 2023
Dear Julie,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Yours sincerely,Hotel Manager

10/10 Excellent

Jerri

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable room that was perfect for our stay!
Stayed 1 night in Nov 2023
Response from Hotel Manager on 9 Nov 2023
Dear Jerri,We're delighted to receive your 5-star rating and hear that you found the room comfortable and perfect for your stay. Thank you for your positive feedback, and we look forward to hosting you again in the future!Sincerely, Hotel Manager

10/10 Excellent

MARIELA

Stayed 1 night in Nov 2023
Response from Hotel Manager on 29 Nov 2023
Dear MARIELA,I want to thank you for sharing such encouraging feedback by giving it a 5-star rating. Your appreciation motivates us to strive harder to provide the best services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely, Hotel Manager

8/10 Good

James

Stayed 1 night in Nov 2023
Response from Hotel Manager on 7 Nov 2023
Dear James, Thank you for taking your valuable time to leave a rating for your stay at our hotel. If you can think of anything to raise our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. We look forward to seeing you again soon!Sincerely, Hotel Manager

4/10 Poor

Libby

Disliked: Cleanliness, staff & service, property conditions & facilities
Dump Inn
You get what you pay for. We just needed a quick stay and the rate was really affordable. The clerk was chatting on his home the entire time he checked me in. The padlock was broken in the room, the main light and bathroom lights were out. The sink had hair in it and the soap dish was dirty. The heater smelled awful. This was a horrible experience. Choose wisely
Stayed 1 night in Nov 2023
Response from Hotel Manager on 5 Nov 2023
Dear Libby,We apologize for the disappointing experience you had during your stay. This is not reflective of our standards, and we take your feedback seriously. We will address the issues you mentioned to ensure a better experience for future guests. Thank you for sharing your concerns, and we encourage guests to make informed choices.Sincerely, Hotel Manager