Ratings based on 414 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
97% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Las Vegas

Very nice. Attentive Staff.

Posted 18-May-2015
It was everything and more that one would expect for an upper echelon hotel in the Philippines. The breakfast buffet was delicious, the amenities were immaculate, the room was very comfortable and nicely appointed. It'll be the first place I look if I return.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Cebu City

Best hotel and staff ever.

Posted 10-May-2015
It's the best hotel I ever stayed in with the most friendly and best attitude anyone can ever ask for I will always stay here
4 out of 5
Recommended
for Everyone
by A verified travellerfrom New Jersey

Comfortable Stay For A Reasonable Price

Posted 03-Apr-2015
Pros: The lobby is very spacious and grand.
Cons: The breakfast buffet needed to be changed around as far as the food selection especially the continental breakfast.
Location: The location is very convenient to Ayala Mall. There is a complimentary van to the mall in addition to the very reasonable taxi cab ride.
I always love staying at Marco Polo. The staff are accommodating and pleasant. I look forward to my annual visit to Cebu and stay at this hotel. This year I had lunch by the pool side restaurant, it was lovely.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom California

Hotel hopping experience in Cebu

Posted 05-Mar-2015
Pros: New and updated room/furnitures. The concierge was very helpful and pleasant. The breakfast buffet was very good.
Cons: Front desk staff should be more attentive and courteous. The shower door should be improved so it's not limited to standing below the shower head.
Location: Hill top over looking the city. SM and Ayala shopping area is not in close proximity but a taxi ride away.
Very please with my stay since everything in the room is clean and modern. The breakfast is pricey (P700.00 or more than $16.00 per person) but very good selection of food. The swimming pool is very nice and clean.
5 out of 5
Recommended
for Everyone
by A verified traveller

Wonderful experience

Posted 01-Mar-2015
Great hotel and staff - super clean, great facilities, awesome staff.
4 out of 5
Recommended
for Getaway With Friends
by Koichifrom バンコク

ビーチ沿い以外のホテルで良ければお勧めします

Posted 24-Feb-2015 on Hotels.com
ビーチ沿いのホテルに泊まりたかったのですが、4つ星クラスは売り切れだったので景観と環境の良さを期待してこのホテルを選びました。結果はほぼ期待通りでとても良い旅行となりました。空港からは予約していなかったのですが、ホテルで契約しているタクシーを即手配してくれました(PHP550)。但し、マクタンからセブ島への渋滞がかなり酷く、ホテルまで1時間はかかりました。フロントの応対は良く、部屋は22階のクラブレベル。セブ島という場所を考えると、清潔度、設備は十分に満足できました。風呂場のお湯の量も問題なし。Wi-Fiもまずまずの速度。1階のビュフェレストランは質量ともに満足できます。プールサイドのバーもそうですが、スタッフの応対は全員がとても良かった。ショッピングモールへの無料シャトルも時間が正確で驚きました。問題はやはり渋滞です。とにかくセブ市内の渋滞、またマクタン島への道路の渋滞が酷い。原因は道路工事、道の狭さと車の多さ。やはり地理的にはビーチ近郊のマクタン側のほうがお勧めです。
5 out of 5
Recommended
for Everyone
by A verified traveller

Excellent Service!

Posted 17-Feb-2015
Pros: Staff are very accommodating, polite, hospitable and really make you feel comfortable and important.
Cons: Nothing
Love the personal touch. Checked in on my birthday. The lady on the check in desk greeted me happy birthday! She was really paying attention to details, when i gave her my ID for verification. Waiting in my room was a delicious birthday cake plus a welcome note and fruit basket. That's what i call good service. Very impress on how quickly staff delivered that personal touch.
4 out of 5
Recommended
for Couples
by Markfrom UK

Good, albeit generic

Posted 10-Feb-2015 on Hotels.com
Stayed for two nights on arrival in the Philippines. The service was as expected from a hotel of this standard, as was the decor and amenities. In all honesty this could have been any room in any hotel in any city in any country of the world, it lacks character.
4 out of 5
Recommended
for Families
by A verified traveller

This traveller left a rating score only Posted 07-Feb-2015 on Hotels.com
5 out of 5
Recommended
for Personal Event
by Helmefrom Decatur

Great Hotel

Posted 03-Feb-2015 on Hotels.com
Very comfortable stay in Cebu.