Ratings based on 395 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
97% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom New Jersey

Comfortable Stay For A Reasonable Price

Posted 03-Apr-2015
Pros: The lobby is very spacious and grand.
Cons: The breakfast buffet needed to be changed around as far as the food selection especially the continental breakfast.
Location: The location is very convenient to Ayala Mall. There is a complimentary van to the mall in addition to the very reasonable taxi cab ride.
I always love staying at Marco Polo. The staff are accommodating and pleasant. I look forward to my annual visit to Cebu and stay at this hotel. This year I had lunch by the pool side restaurant, it was lovely.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom California

Hotel hopping experience in Cebu

Posted 05-Mar-2015
Pros: New and updated room/furnitures. The concierge was very helpful and pleasant. The breakfast buffet was very good.
Cons: Front desk staff should be more attentive and courteous. The shower door should be improved so it's not limited to standing below the shower head.
Location: Hill top over looking the city. SM and Ayala shopping area is not in close proximity but a taxi ride away.
Very please with my stay since everything in the room is clean and modern. The breakfast is pricey (P700.00 or more than $16.00 per person) but very good selection of food. The swimming pool is very nice and clean.
5 out of 5
Recommended
for Everyone
by A verified traveller

Wonderful experience

Posted 01-Mar-2015
Great hotel and staff - super clean, great facilities, awesome staff.
5 out of 5
Recommended
for Everyone
by A verified traveller

Excellent Service!

Posted 17-Feb-2015
Pros: Staff are very accommodating, polite, hospitable and really make you feel comfortable and important.
Cons: Nothing
Love the personal touch. Checked in on my birthday. The lady on the check in desk greeted me happy birthday! She was really paying attention to details, when i gave her my ID for verification. Waiting in my room was a delicious birthday cake plus a welcome note and fruit basket. That's what i call good service. Very impress on how quickly staff delivered that personal touch.
5 out of 5
Recommended
for Personal Event
by Helmefrom Decatur

Great Hotel

Posted 03-Feb-2015 on Hotels.com
Very comfortable stay in Cebu.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom chicago, illinois

5nite stay in cebu

Posted 30-Jan-2015
Pros: the staff. the location. the food.
Cons: couples should be offered a king sized bed upon check-in
Location: complimentary shuttle bus took us to different areas of interest 10-15-20 minutes away. spared from downtown traffic jam.
will surely be back. excellent place stay for the money. staff are great!
5 out of 5
Recommended
for Couples
by Jan Arvidfrom Norge

Hotell marco polo

Posted 28-Jan-2015 on Hotels.com
Very good hotell, if u wanna stay really Nice when ur in cebu, this is the place, got a really Nice restaurant close by, and the food at the hotell is great, pool/rooms/facilitys etc, really good, have nothing to complain about, if u can afford it, just book!
5 out of 5
Recommended
for Couples
by Darakfrom US

Stay with my wife

Posted 25-Jan-2015 on Hotels.com
My wife and I stayed 3 nights at Marco Polo and was impressed overall with the hotel. Very efficient staff and wonderful facilities. Convenient location with it only taking about 100 pesos for taxi to Ayala mall. We never tried the food due to my wife's relatives being nearby. My only negative is the hotel wanted to charge 500 pesos for outside food delivery.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel

Posted 21-Jan-2015
Great hotel. Great location. Friendly staff. Good internet connection. I will stay at this hotel again.
5 out of 5
Recommended
for Getaway With Friends
by Archiefrom ParaƱaque

Impeccable

Posted 21-Jan-2015 on Hotels.com
In Cebu for a friend's wedding and Sinulog. Unfortunately, hotel was fully-booked on days leading to Sinulog, so we only stayed for two nights and spent the other three at another hotel. Marco Polo did not fail to impress. From check-in to check-out, not a single issue. All requests are attended to. My booking was for two persons facing the mountains. I asked for a room facing the city and it was granted for a minimal fee (P300.00). We were given a room that could comfortably accommodate 3. Two beds. One bigger than the other. The old television sets they used to have a few years back are now Sony LCD. Not top-of-the-line, but better nonetheless. Bathroom is nice. No tub but we don't need it. Water heat and pressure are good. Toiletries are okay. Soap bar is good. A friend was joining us the next day so I asked for an extra bed. Charge was only P1,100.00 inclusive of breakfast. A very good deal if you ask me. Breakfast was good but not really exceptional. The danggit could be less salty. Swimming pool is also good but could use some improvement in my opinion. Staff were fantastic. I have not a single complaint. I'm not sure if this review is objective (I tried my best), but it could be because the other hotel we stayed in (Waterfront), was really awful.