Ratings based on 445 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
84% of guests recommend
3.9 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Wonderful locaton

Posted 22-Oct-2014
Staff very friendly and accommodating, great location, antique charm. I would stay there again.
5 out of 5
Recommended
for Everyone
by A verified traveller from San Diego

Perfect location.

Posted 09-Oct-2014
Pros: location and staff and breakfast included.
Staff is extremely helpful, great tips of where to eat and what to do. Even replaced a battery for me. We'd come back again and stay there for sure.
4 out of 5
Recommended
for Everyone
by A verified traveller

Perfect, except for being woken by noise

Posted 29-Sep-2014
Pros: Proximity to the ferry terminal and tourist attractions; fast and free wifi.
Cons: Reduce the overnight noise level.
Location: The waterfront restaurants, the Casino Theatre, the beach and the museum are all within five minutes' walk.
This place is a very easy walk from the ferry terminal and within walking distance of all the major attractions in Avalon. The staff were all very friendly and helpful, the room facilities all fine (wifi in particular was reliable and fast) and the rate reasonable. My only problem was noise. Air conditioning is by window-mounted split units, and even if yours is off, you'll hear them running in the rooms around you. The walls are very thin, and noise in the corridors and even conversations in the adjoining rooms were all audible, and made for a broken night. If you can sleep through a high ambient noise level this hotel is perfect for a mini-break; but if, like me, you need almost total silence to sleep, prepare for a broken night if you choose to stay here.
1 out of 5
by A verified traveller from los angeles

Very poor experience at Avalon/Catalina

Posted 21-Sep-2014
Pros: Not a thing
Cons: Please see above and improve the breakfast with higher quality of food
A very disappointing experience at the Glenmore Plaza Hotel in Catalina. It was my birthday and I had reserved the most affordable room for me and my wife. The whole experience lacked courtesy and satisfaction from the staff and the room. There was no air conditioning or ceiling fan in the room and the only relief was a cheap tiny fan that sat on the dresser. No where in the hotel website did it state that rooms didn't include air conditioning and the temperature in mid September reached into the low 90's. Wait, there's more, the toilet did flush but it would leak and make noise for approximately 10 minutes after every flush. There are signs all over Avalon about conserving water due to the drought. However, the hot water for the shower and the sink took several minutes to warm up. I tried to talk to the manger at the desk and he never apologized for the inconvenience nor did he try and make things right even after I mentioned that it was my birthday. His reply was the room I reserved was the basic rate and he made no attempt to at least communicate some empathy. What I also found off putting was the lack of warmth when we first checked in and when we checked out. There was no GOOD AFTERNOON or HOW WAS YOUR STAYand what could we do to make things better the next time. I found the behavior by the hotel staff to be passive and uninspired. A couple of last points have to do with the make up of the room and the continental breakfast. The bed was inches away from the door.
4 out of 5
Recommended
for Everyone
by A verified traveller from CA

Weekend Getaway

Posted 16-Sep-2014
I stayed at the hotel for two nights over a weekend. Overall, the location is very convenient to shops, restaurants and the beach and the hotel is cute with amazing staff. Upon checking in, we were told that we received a room upgrade (we stayed in the Charley Chaplin Room). The room was awesome! It looked to be recently renovated and I was impressed that for an older hotel the room had so many upgrades. My only complaint was that there was not a blow dryer in the room. I understand that this is not a major hotel chain- but I have definitely become accustomed to this amenity! My only complaint for my stay is that even though the bed was super comfortable, it is almost impossible to sleep due to noise from the street that goes on until the wee hours of the morning. I was on the 4th floor of the hotel and it sounded as if the people outside were in my room with me! I suppose this will be the case with any hotel that is convenient to the beach and restaurants. Regardless, I had a great stay at the hotel!
5 out of 5
Recommended
for Everyone
by A verified traveller

Adorable older hotel a 1-minute walk to the beach

Posted 15-Sep-2014
The staff was SOO friendly and gave excellent restaurant recommendations. Had no trouble with the noise like other people had mentioned. Very clean, comfy beds. Steps the ocean and shops. Would definitely come back!
3 out of 5
by A verified traveller from temecula

Ok hotel centrally located to everything

Posted 16-Aug-2014
Pros: Nice location and room was clean
Cons: Bed was ok but pIllows were unsatisfactory. Be able to provide wine glasses at request. Put hair dryers in every room.
Location: Avalon is a small area and everything is close to hotel.
Room was clean but bed comfort needs improvement.Pillows were unsatisfactory. No wine glasses available. Plastic cups only. We were not informed front desk closes down 11:30pm. In am I had to go to hotel next door to obtain hair dryer for my wife. Front desk does not open until 7am. The hotel does a continental breakfast that was decent. Staff was friendly but did not go out of their way to assist us.
3 out of 5
Recommended
for Everyone
by A verified traveller from LA

It's all about location

Posted 08-Aug-2014
Cons - The room #308 itself was very small, no view, bathtub jacuzzi not working, not baby friendly, all stairs, no elevator, over priced. Pros - Location and staff was friendly.
4 out of 5
Recommended
for Couples
by Maria

This traveller left a rating score only Posted 25-Jul-2014 on Hotels.com
5 out of 5
Recommended
for Everyone
by A verified traveller from Pennsylvania

Great place!

Posted 25-Jul-2014
Pros: Everything
Location: Zipline
Before you visit Catalina Island it would be worth you time to know what is available. It does NOT have bigger hotel chains. Everything is run on a much smaller scale.This hotel might be smaller but, it is historic with modern updates. My family stayed in two separate rooms and both surpassed my expectations. Bedroom and bathrooms were fantastic: roomy, spacious and clean, with a shower to die for. Staff was excellent. Picked us up promptly and dropped us off when we asked.