Booked a suite with separate bedroom and living room as traveling w kids. We arrived quite late, around 22.30. Front desk gave us a normal double room with extra bed for the kids, I immediately told that this was not what I booked. They then made us walk all the way back to reception just to give us our normal room with the words: you have to sleep all together in one bed as housekeeping is not here anymore...
What about sending one of the reception staff up to make the extra bed in the living room??? No, too lazy for that, customer is not king.
Next morning breakfast was horrible, eggs that was turned green, all kept lukewarm hot and cold dishes alike.
Pool in front of our room was closed so had to walk to other pool in other end of hotel.
Room: aircondition was leaking water onto the floor which led to build up of funghi. And terrace was exceptionally dirty. Sofa was completely trashed, sinking into the middle.
The complete hotel needs an update, rooms, areas, personnel, and the area around the hotel needs to cleaned up in many ways - very shady with "girls of the night" staying next to the street and offering their services even in broad daylight.