We stayed for one night on our way to Tuscany. The room was beautiful and very comfortable and the waiter was very friendly and helpful. Breakfast was delicious and very plentiful. Having family in Tuscany, we will no doubt be staying here on the way there or back again sometime in the future.
We stayed two days in the Residence building. It was a large, comfortable suite. Excellent for the price we paid. The breakfast was best we had in our two weeks in Switzerland and Italy. May be too far from the town center for those that like to walk to restaurants, shops, etc., and the hotel is up on a hill.
The hotel is heavily understaffed. Nobody has a slightest clue about five stars service. Nobody seems to know his/her role or obligations. Room service doesn't exist; same like there is no concierge or bar. Restaurant has one person to serve guests (btw, we were the only guests for breakfast and lunch).
Be careful taking the lift: one of the two to be used is ... a service lift.
No minibar. We were, according to night porter/security guy the first people this year ordering something at midnight form room service. Poor guy barely spoke Italian and English.
The hotel rating is definitely far from reality. Hotel decor is "old" and feels stuffy.. Personnel helpful but not thorough (they made me pay twice for the room...). Room rather small. There was a building site just across the hotel, that did not improve the overall feeling. Breakfast correct, ambience very stuffy.
Wifi did not work in the room, very slow and patchy in the entrance hall. Definitely you can get a much better deal for just a bit more money (Continental Parkhotel for instance or the Victoria au Lac)
andreas from Paris , France
The Best Western Bellevue au Lac, a first-class hotel on the scenic Lugano lakefront, offers all the comforts, style and …More
Payments accepted on expedia.co.uk include American Express, Diner's Club International, Maestro, MasterCard, Visa, Visa Electron and PayPal.
Flight-inclusive holiday packages and Flight-Plus arrangements created on Expedia.co.uk are financially protected by the Civil Aviation Authority (under Expedia, Inc.'s ATOL number 5788). But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then your booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our general terms and conditions for further details on ATOL or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate.
For the sale of travel insurance Expedia Inc. is an Appointed Representative of Mondial Assistance (UK) Limited trading as Allianz Global Assistance which is authorised and regulated by the Financial Conduct Authority (FCA). Mondial Assistance (UK) Limited's FCA registration number is 311909. FCA authorisation can be checked at the Financial Services register at www.fsa.gov.uk/register/
Expedia, Inc., is not responsible for content on external Web sites.