Exterior

Reviews of Hardman House Inn & Suites

2 out of 5
Hardman House Inn & Suites
917 N Carson St, Carson City, NV

Reviews

8.0

Very good

Rating 10 - Excellent. 355 out of 1001 reviews" "
Rating 8 - Good. 399 out of 1001 reviews" "
Rating 6 - Okay. 154 out of 1001 reviews" "
Rating 4 - Poor. 60 out of 1001 reviews" "
Rating 2 - Terrible. 33 out of 1001 reviews" "

8.4/10

Cleanliness

9.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Shelley

Liked: Cleanliness, staff & service, amenities
No working ac the room was super hot
Stayed 1 night in Apr 2024
Response from General Manager Quentin Martinez on 23 Apr 2024
We sincerely apologize for the lack of air conditioning, we strive to prevent issues before they affect our guests. Unfortunately we were unable to predict the Air Conditioners failure, and for that we sincerely apologize. We hope you will give us a chance to do better in the future.

4/10 Poor

Edward

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The staff was friendly.
Stayed 1 night in Apr 2024
Response from General Manager Quentin Martinez on 23 Apr 2024
Thank you for taking the time to give us feedback about your stay. We sincerely apologize for missing the mark during your stay, and hope you will allow us a chance to offer you a better experience in the future.

10/10 Excellent

Stephanie

Liked: Property conditions & facilities
Even though the air conditioning was not working when we got there I still gave them 5 stars. The staff was honestly incredible. We were in town for a wedding and arrived late because our flight was delayed. We were feeling rushed trying to check but both employees were empathetic and efficient. The room was clean, the beds super comfy and they gave us extra fans to help keep cool. It’s walking distance of the Nugget casino and restaurants too. I would definitely stay here again!
Stayed 1 night in Apr 2024
Response from General Manager Quentin Martinez on 23 Apr 2024
Thank you so much for your lovely review about your recent stay with us. We are glad our team could offer you a bright spot in a stormy day. Thank you for your understanding during our Air Conditioning outage. We again thank you for staying with us and look forward to hosting you again in the future!

8/10 Good

Rochelle

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was nice. Loved the complimentary wine and cookies!!
Stayed 1 night in Apr 2024
Response from General Manager Quentin Martinez on 21 Apr 2024
Thank you so much for providing feedback on your recent stay. We are so happy you enjoyed our Wine Social that is available to all guests from 4pm-6pm daily. We are glad you enjoyed your stay and the team looks forward to hosting you again the next time you are in the area.

10/10 Excellent

Fred

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from General Manager Quentin Martinez on 21 Apr 2024
Thank you so much for your feedback regarding your recent stay with us. It was an honor to provide you with our hospitality and we look forward to hosting you again in the future.

10/10 Excellent

Rachelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was very friendly and accommodating.
Stayed 1 night in Mar 2024
Response from General Manager Quentin Martinez on 17 Apr 2024
We thank you so much for your feedback regarding your recent stay with us. We are so happy our team was able to meet your needs during your stay! We look forward to hosting you again in the future.

8/10 Good

Arlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from General Manager Quentin Martinez on 17 Apr 2024
Thank you so much for your feedback regarding your stay. We are so glad you enjoyed your stay with us and look forward to hosting you again in the future.

8/10 Good

Brian David

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice quiet place with some additional features like coffee and wine if you like that sort of thing.
Stayed 3 nights in Apr 2024
Response from General Manager Quentin Martinez on 9 Apr 2024
Thank you so much for your feedback regarding your stay. We are happy to see you enjoyed your stay with us and look forward to hosting you again. Thank you for staying with us.

10/10 Excellent

Jacquelyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and Adorable Lobby
Stayed 1 night in Apr 2024
Response from General Manager Quentin Martinez on 7 Apr 2024
Thank you so much for your feedback regarding your stay! We thank you so much for your kind words about our team and our lobby. We are glad to see your stay was pleasant and look forward to providing you another excellent stay the next time you visit Carson City!

10/10 Excellent

yuriy

Stayed 1 night in Feb 2024
Response from General Manager Quentin Martinez on 2 Apr 2024
Thank you so much for your feedback regarding your most recent stay with us. Here and the Hardman House we strive to exceed our guests expectations and are heartened to see we were able to for you. We look forward to hosting you again.

10/10 Excellent

Scott

Friendly staff and a great location !
Stayed 1 night in Mar 2024
Response from General Manager Quentin Martinez on 30 Mar 2024
Thank you so much for telling us about your stay! We are happy to have hosted you during your visit to Carson City. We look forward to seeing you again for another exceptional stay.

10/10 Excellent

Sue

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very pleasant and helpful. Room was nice and beds were comfortable. Price was great. Continental breakfast not so great. Would definitely stay there again.
Stayed 2 nights in Mar 2024
Response from General Manager Quentin Martinez on 28 Mar 2024
Thank you so much for taking the time to give us feedback. I will share this with the team as it is always a pleasure to know we made a guests stay all the better. We look forward to hosting you again.

2/10 Terrible

jason

Stayed 1 night in Mar 2024
Response from General Manager Quentin Martinez on 28 Mar 2024
We are sorry we appear to have missed the mark during your stay. We strive to give our guests a pleasant stay. We apologize for any issues you had.

8/10 Good

Jack, Simi Valley

Travelled with family
Liked: Cleanliness, staff & service
Clean, but dated
Stayed 1 night in Mar 2024
Response from General Manager Quentin Martinez on 28 Mar 2024
We appreciate your feedback regarding your recent stay with us. We are happy to hear you found our property clean and tidy. We are in the process of renovations and we look forwards to having you back in our hotel again to enjoy them.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Great value hotel.
Stayed 2 nights in Feb 2024
Response from General Manger Quentin Martinez on 18 Mar 2024
Thank you so much for your great feedback. We are overjoyed to hear you enjoyed your stay with us and cannot wait to have you back. We are beginning renovations and hope to welcome you back to our updated property!

10/10 Excellent

Sergio

Stayed 1 night in Feb 2024
Response from General Manager Quentin Martinez on 28 Mar 2024
Thank you for your feedback regarding your recent stay with us. We are happy to see that our team came together and gave you excellent service. We look forward to hosting you again in the future.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was helpful and friendly. The room was clean quiet and pleasant
Stayed 1 night in Feb 2024
Response from General Manger Quentin Martinez on 18 Mar 2024
Thank you so much for your feedback. We are happy to hear you enjoyed your stay with us. We hope to welcome you back again soon.

8/10 Good

Joe

Business traveller, Travelled with group
Nice , clean room. Breakfast was a little lacking , but overall not a bad stay for the money.
Stayed 1 night in Sep 2023
Response from General Manger Quentin Martinez on 18 Mar 2024
We appreciate you giving us feedback on where we can improve. We are happy to hear you enjoyed your room and look forward to hosting you again.

8/10 Good

John, Davis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, secure parking and good price.
Stayed 1 night in Jan 2024
Response from General Manger Quentin Martinez on 18 Mar 2024
Thank you so much for your feedback. We are so happy our value and our team were able to give you such a great experience. We appreciate hearing from our guests and hope to host you the next time you are in Carson City.

8/10 Good

tony, Rocklin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quite and centrally located. Staff friendly and helpful.
Stayed 1 night in Jan 2024
Response from General Manger Quentin Martinez on 18 Mar 2024
Thank you for your feedback about your stay! We are heartened knowing you enjoyed our location and our team. We always strive to go the extra mile for our guests. We look forward to continuing to be your hotel of choice in the future!

10/10 Excellent

Paul

Travelled with family
Liked: Property conditions & facilities
None
Stayed 1 night in Jan 2024

6/10 Okay

Monica

Stayed 1 night in Jan 2024
Response from General Manger Quentin Martinez on 18 Mar 2024
We apologize as we seem to have missed the mark during your stay. We hope to have the chance to offer you a 5 star experience on your next visit.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and helpful staff
Stayed 1 night in Jan 2024
Response from Hardman House Team on 16 Jan 2024
Thank you for staying with us.

10/10 Excellent

Diana

Stayed 1 night in Jan 2024
Response from General Manger Quentin Martinez on 18 Mar 2024
We appreciate your feedback regarding your stay. We are glad you enjoyed your stay and look forward to hosting you again in the future.

8/10 Good

Amith

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Nilesh

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible experience.
Horrible to stay at Hardman. It's a very old hotel in a non renovated state. All carpets, appliances, everything is age old. Additionally it's in downtown, so you have problem with junkies. your car is not safe even in the parking. Someone scratched my car looking at alarm system in my car. Stay Away!
Stayed 1 night in Dec 2023

8/10 Good

chunsuk

Stayed 1 night in Dec 2023
Response from General Manger Quentin Martinez on 18 Mar 2024
Thank you for your feedback regarding your stay with us! We are happy to see we were able to give you a great stay. We look forward to hosting you again at our hotel in the future.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Great value and very good staff!
Stayed 3 nights in Dec 2023
Response from General Manger Quentin Martinez on 18 Mar 2024
We appreciate your feedback regarding your stay with us. We are happy to hear our staff and value were able to earn your praise. We love hearing from our guests and hope to host you again at our hotel soon!

10/10 Excellent

Lisa, Reno

Stayed 1 night in Dec 2023

8/10 Good

Rene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonably priced
Stayed 2 nights in Dec 2023

10/10 Excellent

estela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All staff was amazing 👏 the room was so clean and comfortable
Stayed 2 nights in Dec 2023
Response from Hardman House Team on 16 Jan 2024
Thank you for staying with us.

2/10 Terrible

Elizabeth

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was amazing, the lobby and surrounding property was clean and nice. We got in late, got to our room, and went straight to bed. In the morning we found someone else’s blood on the comforter that we had just slept with. In the bathroom, a huge dirty mark was there both days (even after house keeping came). This hotel is also not for you if you ascent sensitive. I had an allergic reaction to their floral scented cleaning product that smelled like it was dumped on the carpet (which was coated with stains). Expedia reached out to the hotel for me about a refund, and it was denied by management. I even provided the photos. I wanted to love it, I Realt did. But the management didn’t do the right thing. Blood on a bedspread….you don’t come back from that one.
Stayed 2 nights in Dec 2023

10/10 Excellent

Shardha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Reasonable
Friendly staff, clean and comfortable...what more can you want. If we need to stay in Carson City again, we will definitely stay here again.
Stayed 1 night in Dec 2023

8/10 Good

Gaye

Stayed 2 nights in Dec 2023

8/10 Good

Valerie, Vista

Liked: Cleanliness, staff & service
Convenient location. Welcoming staff.
Stayed 1 night in Nov 2023

4/10 Poor

Armando

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property is okay and is located within walking distance to casinos and downtown
Stayed 3 nights in Nov 2023

10/10 Excellent

Modesto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend it, friendly and helpful staff, I would go back again
Stayed 2 nights in Nov 2023

8/10 Good

Nicole

Liked: Cleanliness, staff & service
Very friendly and helpful staff, clean rooms, simple breakfast in morning, wine and cookies at night as advertised. Place is a little old, but still pretty nice for a reasonable price.
Stayed 2 nights in Nov 2023

8/10 Good

Karl

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Need hoter water for shower
Troubles with 95 degree hot water----should be 110 degrees at least
Stayed 1 night in Nov 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay. We enjoyed it. Good staff. Comfortable. Would stay again.
Stayed 1 night in Nov 2023

8/10 Good

Tom

Stayed 1 night in Oct 2023

10/10 Excellent

Mary

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Maria D

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Needs an upgrade.
The staff was very personable and helpful. Topnotch in helpfulness. Condition of the hotel is very poor. Carpets and furniture need replacing and deep cleaning. Beds were superior. Very quiet location. Close to restaurants and attractions.
Stayed 4 nights in Oct 2023

8/10 Good

Gerald

Business traveller
Liked: Staff & service, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Geralddeanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a nice place. There are some stains in carpet but that happens everywhere. The staff was great. Cookies and wine waiting in the evening. We had stayed before at the Days Inn which was filthy this was comparable and much nicer and clean.
Stayed 1 night in Oct 2023

10/10 Excellent

Manuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wine in the lobby.
Stayed 1 night in Oct 2023

10/10 Excellent

FREDY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place
Stayed 1 night in Sep 2023