The conditions were excellent. Staff was pleasant and the hotel was in excellent shape. I enjoyed my night swim with pleasant music playing. The 8th floor gym was small with not a lot of weights but adequate enough to have a workout. The staff was pleasant and knowledgable about the area and entertainment. I would stay again at this hotel if I needed a hotel. As well the shops were nice and clean. Thank you!!
I lived in San Juan for a year so knew what I was doing when I went back. I actually lived in the apartment building right across the street from the InterContinental, and knew it was a great location on the best part of the beach in San Juan. I wasn't disappointed: the stay was fantastic --two girlfriends and I went as a 40th birthday getaway and we have decided to make it an annual event!
A few specifics. First, Expedia screwed up by indicating that this hotel has rollaway beds, which it does NOT. However, Irene, the Front Desk manager, was GREAT about moving us to a room with a larger bed and pull out sofa. I had mentioned that we were coming for a birthday weekend, and we came back to the room on the first night to find a bottle of wine, some chocolates, and small finger foods, along with a lovely birthday note! A super nice touch you don't see very often anymore!
We also discovered that poolside, the InterContinental serves 2-for-1 mojitos ALL DAY. Also, Pedro, who waited on us, was AMAZING. Definitely find him if you are there!
Lastly, I left my passport at the hotel!!! (Too many mojitos.) Gabriel at Security found it, called me the next day, and had it immediately FedExed to me.
Great service, great location -- definitely the place to stay if you come to this lovely island!
This was our fourth time staying at the El San Juan Resort and Casino. We absolutely love it there. The hotel grounds are beautiful and the staff is fantastic. Our rooms were very clean and the house keeping staff was great. I will absolutely stay there again and can't wait to go back!
After a week long cruise, spent an extra day at the ESJ Tower. Our room was clean, large, nice kitchen, great view of the pool and ocean. Great location, lots of restaurants nearby and a Walgreens too.
ReeRee from New Jersey
16 story building with indoor parking, olympic pool, jacuzzi, childrens playground, video game room, card room, ping pong and …More
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