My boyfriend and I arrived to the hotel to only realized that he had lost his wallet with all of our documents. The provided cab service from the hotel back to the airport so that he could retrace his steps. We were unable to find it but the hotel reception Genesis was kind enough to take a cash deposit although we booked the reservations with card. She upgraded our room and accommodated us for our entire stay! The staff is very very nice and professional. The rooms were CLEAN and Beautifully decorated. The hotel is very BEAUTIFUL and the fact that is on the beach makes the stay there that much more beautiful! The concierge girl was very knowledgeable and knows exactly where the attracts are. Juan the employee on the beach Is super sweet as well!! I can go on and on about how awesome our vacation was. San Juan Water and Beach Club is FANTASTIC AND BEAUTIFUL! 5 out of 5 from us!!!
Loved this hotel. The staff are awesome.
The highlight of the stay was the last day when I checked out! I told the member of staff that my flight wasn't until 8pm that day and he said, no problems please use the facilities and come back at 5pm and I'll give you a key to a room that you can use for 30 mins to freshen up and take a shower before heading to the airport.
I have traveled extensively all over the world and never had this courtesy extended by a hotel before.
Fantastic customer service.
The staff here is top shelf, they go the extra mile to ensure your stay is relaxing and comfortable. Orlando Hernandez and his staff at the front desk get it right every time they understand customer satisfaction and they do it with a smile. I can't say enough about Orlando and his team they are simply the best!!!
Wasn't sure what to expect since a friend recommended it. I must say, nice spot! Located walking distance to beach and restaurants. Friendly staff and clean room. I would definitely stay at Verdanza, again!
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