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Reviews of Days Inn by Wyndham Carlsbad

2.5 out of 5
Days Inn by Wyndham Carlsbad
3910 National Parks Highway, Carlsbad, NM

Reviews

7.2

Good

Rating 10 - Excellent. 214 out of 821 reviews" "
Rating 8 - Good. 266 out of 821 reviews" "
Rating 6 - Okay. 166 out of 821 reviews" "
Rating 4 - Poor. 108 out of 821 reviews" "
Rating 2 - Terrible. 67 out of 821 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Betty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from CC - Guest Relations Manager on 15 Apr 2024
Dear Betty,Your business is very important to us and your satisfaction is our number one goal. We take pride in knowing that we have served you to your satisfaction, and we will keep on striving to offer you and all our guests a great experience every time. We hope you will come back and see us again soon.Sincerely,

2/10 Terrible

Christopher

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is an absolute dump. Wyndham should be embarrassed that it has their brand on it. Dirty doors, floors and walls. The bathroom was disgusting with mildew and very old, yellowed fixtures including the toilet seat and shower. Some lights didn’t work. About the only way to improve it is to level it and start over. Had I known of the other chains in the area I would have selected something else. My fault for not doing more thorough research. The owner should stay a couple nights and decide how proud they are of it.
Stayed 1 night in Apr 2024
Response from CC - Guest Relations Manager on 11 Apr 2024
Dear Christopher, We deeply regret that your experience did not meet the standards we strive for. We appreciate your candid feedback, as it highlights areas where immediate improvement is necessary. We take your comments seriously and will undertake a thorough review and necessary updates to ensure our accommodations meet the high standards associated with our brand. Your experience will be shared with our management team for immediate attention. We hope you will give us another opportunity to demonstrate the quality and service you expect and deserve in the future.Sincerely

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always good service
Stayed 1 night in Apr 2024
Response from MP - Guest Relations Manager on 9 Apr 2024
Hello Crystal, Thank you for leaving us a 5-star rating! We are happy to see from your response that you were satisfied with your stay. We look forward to the next time that we can serve you again.

4/10 Poor

Blake

Travelled with partner
Disliked: Staff & service, property conditions & facilities
I booked this hotel because the cost/rating. I feel Expedia rated it too high. The facility is old. The receptionist was very indeferent to me. I will not be using Expedia any longer
Stayed 1 night in Apr 2024
Response from MP - Guest Relations Manager on 7 Apr 2024
Hello Blake, Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your experience with us fell short of expectations. I also want to thank you for giving us a chance to make things right.

10/10 Excellent

Joannah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Some of the lights in room 210 didn’t work properly
Stayed 2 nights in Mar 2024
Response from MP - Guest Relations Manager on 27 Mar 2024
Hello Joannah, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. We hope to see you again and that you will be truly impressed with our continued improvements.

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Was convenient and well maintained. Quiet as well
Stayed 2 nights in Mar 2024
Response from MP - Guest Relations Manager on 27 Mar 2024
Hello Ronald, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!

6/10 Okay

Michelle

Travelled with family
Liked: Cleanliness, staff & service
We were glad to get out of the car finally. The non-smoking room smells of smoke- maybe from pulling it in from outside- and the tv support is broken so one would need to sit on the floor to watch it - luckily I have a good book 😁
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on 24 Mar 2024
Hello Michelle, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

8/10 Good

Chloe

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk clerk was a sweetheart. Close to Walmart and good food. We enjoyed our stay.
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on 19 Mar 2024
Hello Chloe, Thank you for taking the time to share your comment regarding our location. We hope to see you again and that you will be truly impressed with our continued improvements.

6/10 Okay

Christie

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
Room was decent and quiet. Staff helpful. Lots of dog poop on property grounds.
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on 16 Mar 2024
Hello Christie, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. We hope to see you again and that you will be truly impressed with our continued improvements.

6/10 Okay

Tera

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Guest laundry did not work. Host refunded money for the wash. Rooms were clean but the town could use a clean up crew for all the plastic sacks
Stayed 2 nights in Mar 2024
Response from MP - Guest Relations Manager on 16 Mar 2024
Hello Tera, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

10/10 Excellent

Christie

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Motel is fine, staff very nice, room comfortable, grounds are dirty however. Tons of dog poop no one picks up.
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on 16 Mar 2024
Hello Christie, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. We hope to see you again and that you will be truly impressed with our continued improvements.

2/10 Terrible

marissa

Disliked: Cleanliness, property conditions & facilities
Sheets were dirty toilet paper was dirty
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on 16 Mar 2024
Hello Marissa, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. We value our customers’ opinions and would like to thank you for bringing this to our attention.

6/10 Okay

Allyson

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The room looked like they started remodeling but didn’t quite finish. The building is dated. We couldn’t get the tv to work and the coffee maker was missing the brewing basket.
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on 13 Mar 2024
Hello Allyson, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. We value our customers’ opinions and would like to thank you for bringing this to our attention.

4/10 Poor

Sarah

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on 10 Mar 2024
Hello Sarah, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

8/10 Good

Tracie

Travelled with family
Liked: Cleanliness, staff & service, amenities
Well lit at night. Pet friendly. Clean. Comfortable bed. Not all the outlets worked and the walls are super thin. Staff was great. Didn't get to sample the breakfast because the dining area was packed. All in all good hotel.
Stayed 1 night in Feb 2024
Response from MP - Guest Relations Manager on 26 Feb 2024
Hello Tracie, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on 27 Jan 2024
Hello Robert, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

4/10 Poor

Kimberly

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Filthy
This hotel is filthy. It’s a home for oil workers, who hung around outside smoking pot in the evening. There’s garbage on the property and oil stains on the tub, floor. Toothpaste dried on the mirror frame, carpet is blackened. Only nice thing is the pool and hot tub, lobby area. Avoid this place.
Stayed 2 nights in Jan 2024
Response from MP - Guest Relations Manager on 13 Jan 2024
Hello Kimberly, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience hasn’t met your expectations on this occasion. I’ve shared this with the team so we can improve the facilities and provide a great experience for our customers in their stay here with us. We value our customers’ opinions and would like to thank you for bringing this to our attention.

8/10 Good

Maureen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Comfortable bed,decent breakfast with sausage, rehydrated egg rounds, and a pancake machine. Not too far to caverns.
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on 13 Jan 2024
Hello Maureen, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

6/10 Okay

Marcial

Travelled with family
Liked: Staff & service
An okay stay
Staff was friendly and overall stay was ok but the room had some issues when we first arrived the room smelled like someone smoked in it. The toilet would randomly make noise throughout the night.
Stayed 3 nights in Dec 2023
Response from MP - Guest Relations Manager on 1 Jan 2024
Hello Marcial, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience hasn’t met your expectations on this occasion. I’ve shared this with the team so we can improve the facilities and provide a great experience for our customers in their stay here with us. We value our customers’ opinions and would like to thank you for bringing this to our attention.

4/10 Poor

Kathryn

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Filthy
Place was filthy, and the tv/cable didn’t work. This place is clearly meant for traveling workers and not for families. When I mentioned it to front office, very nicely moved me to a nicer room no charge but overall place needs cleaning.
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on 1 Jan 2024
Hello Kathryn, We’re so sorry that your experience did not match your expectations. We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service. We value our customers’ opinions and would like to thank you for bringing this to our attention.

8/10 Good

seung

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on 1 Jan 2024
Hello Seung, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

2/10 Terrible

Mia

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff was great, however, inside of the room, the toilet overflowed, there were old towels left in the bathroom, the microwave, laundry, ice machine, and television were all broken. the breakfast was decent. There was no fruit or really healthy options. Go to other hotels around here instead.
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on 1 Jan 2024
Hello Mia, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.

6/10 Okay

Larry

Travelled with family and small children
Liked: Cleanliness, staff & service
The staff was very nice, swimming pool was great, and breakfast was good The bed was very uncomfortable.
Stayed 2 nights in Dec 2023
Response from MP - Guest Relations Manager on 27 Dec 2023
Hello Larry, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. We value our customers’ opinions and would like to thank you for bringing this to our attention.

6/10 Okay

William

Travelled with family
Liked: Staff & service, property conditions & facilities
It was designed motel style, with rooms outside.
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on 17 Dec 2023
Hello William, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

6/10 Okay

Gail

The sidewalks right outside the room door were dirty. It would be nice to keep them swept off to prevent tracking junk inside the room. There was a different smell in the room.
Stayed 1 night in Nov 2023
Response from MP - Guest Relations Manager on 28 Nov 2023
Hello Gail, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value our customers’ opinions and would like to thank you for bringing this to our attention.

10/10 Excellent

Joe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay. Staff was very accommodating.
Stayed 1 night in Nov 2023
Response from MP - Guest Relations Manager on 28 Nov 2023
Hello Joe, Thank you for your heartwarming review about your stay with us! We are glad to know that your stay with us was wonderful with great room spaces. We are looking forward in sharing our best moments with you again!

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and kind. The room was clean and comfortable! The pool and hot tub were excellent! We enjoyed our stay!
Stayed 2 nights in Nov 2023
Response from MP - Guest Relations Manager on 26 Nov 2023
Hello Diane, Thank you for choosing to stay with us! We appreciate you taking the time to tell us about your experience. Your feedback is very important and we value your opinion. We are pleased to know that you enjoyed your time with us!

10/10 Excellent

Patricia

Stayed 1 night in Nov 2023
Response from MP - Guest Relations Manager on 12 Dec 2023
Hello Patricia, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

2/10 Terrible

Jeffrey

Travelled with group
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The room furniture was newer which is nice. BUT the bathroom maintenance was extremely bad. towel rack will fall off since not secured properly. Toilet seat plastic was rough and deteriorated from long use and exposure to human waste acids, We did not sit on the toilet seat. curtain rails ready to fall off since poor repairs of it's unpainted mounting blocks.Would have been nice to sit on the toilet seat but the discolored and rough etched surface was too revolting.
Stayed 1 night in Nov 2023
Response from MP - Guest Relations Manager on 26 Nov 2023
Hello Jeffrey, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience hasn’t met your expectations on this occasion. I’ve shared this with the team so we can improve the facilities and provide a great experience for our customers in their stay here with us. We value our customers’ opinions and would like to thank you for bringing this to our attention.

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
.
Stayed 2 nights in Nov 2023
Response from MP - Guest Relations Manager on 26 Nov 2023
Hello Andrea, We appreciate the time you took to leave us a perfect rating! Positive survey responses help our continuing efforts to provide exceptional service. We hope that you will come back and see us again.

10/10 Excellent

Jessica

Stayed 1 night in Nov 2023
Response from MP - Guest Relations Manager on 10 Dec 2023
Hello Jessica, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from MP - Guest Relations Manager on 10 Nov 2023
Hello Valued Customer, Thank you for choosing to stay with us! We appreciate you taking the time to tell us about your experience. Your feedback is very important and we value your opinion. We are pleased to know that you enjoyed your time with us!

8/10 Good

Steven

Stayed 1 night in Oct 2023
Response from MP - Guest Relations Manager on 19 Nov 2023
Hello Steven, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excellent

Davis

Stayed 1 night in Oct 2023
Response from MP - Guest Relations Manager on 19 Nov 2023
Hello Davis, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

8/10 Good

Alvoye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from MP - Guest Relations Manager on 23 Oct 2023
Hello Alvoye, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Positive experience
Good service, our room was pretty quiet and comfortable and the indoor pool and hot tub were great for the Fall!
Stayed 1 night in Oct 2023
Response from MP - Guest Relations Manager on 21 Oct 2023
Hello Ana, We appreciate the time you took to leave us a perfect rating! Positive survey responses help our continuing efforts to provide exceptional service. We hope that you will come back and see us again.

2/10 Terrible

Cindy

Disliked: Staff & service
Room was not cleaned on time. Had to wait another hour and half past check in time. They would not substitute a different room.
Stayed 1 night in Oct 2023
Response from MP - Guest Relations Manager on 21 Oct 2023
Hello Cindy, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.

10/10 Excellent

Lisa

Stayed 2 nights in Oct 2023
Response from MP - Guest Relations Manager on 17 Oct 2023
Hello Lisa, We appreciate the time you took to leave us a perfect rating! Positive survey responses help our continuing efforts to provide exceptional service. We hope that you will come back and see us again.

6/10 Okay

Nikita

Liked: Staff & service
Located near the national parks, had a few dining options near by. A few things broken in the room like the TV remote and faucet but overall not bad for the convenience.
Response from MP - Guest Relations Manager on 10 Oct 2023
Hello Nikita, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

8/10 Good

Marvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good area near my travel destination
Stayed 1 night in Oct 2023
Response from MP - Guest Relations Manager on 7 Oct 2023
Hello Marvin, Thank you for taking the time to share your comment regarding our location. We hope to see you again and that you will be truly impressed with our continued improvements.

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and the room was clean but did need some paint work inside the room. The ease of checking in was amazing and the staff was great!!
Stayed 1 night in Sep 2023
Response from MP - Guest Relations Manager on 3 Oct 2023
Hello Stephanie, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

4/10 Poor

Alice

Disliked: Cleanliness, property conditions & facilities, room comfort
A little run down
The beds were hard, carpets were dirty, bathroom had no shower curtain and outside was just dirty in general. I realize the other guests were tossing trash out of their vehicles and there were cigarette butts on the stairs and walkways, so I’m sure management deals with it when they can. Breakfast was normal free breakfast. It’s not going to look like the pictures.
Stayed 2 nights in Sep 2023
Response from MP - Guest Relations Manager on 1 Oct 2023
Hello Alice, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience hasn’t met your expectations on this occasion. I’ve shared this with the team so we can improve the facilities and provide a great experience for our customers in their stay here with us. We value our customers’ opinions and would like to thank you for bringing this to our attention.

10/10 Excellent

Gloria J.

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from MP - Guest Relations Manager on 1 Oct 2023
Hello Gloria, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

8/10 Good

Kevin

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice place
Stayed 2 nights in Sep 2023
Response from MP - Guest Relations Manager on 6 Sept 2023
Hello Kevin, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

8/10 Good

Emilie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant staff, nice bed, good AC and hot shower
Stayed 1 night in Sep 2023
Response from MP - Guest Relations Manager on 6 Sept 2023
Hello Emilie, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

8/10 Good

rusty

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2023
Response from MP - Guest Relations Manager on 2 Sept 2023
Hello Rusty, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excellent

Apolonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the place
Stayed 3 nights in Aug 2023
Response from MP - Guest Relations Manager on 28 Aug 2023
Hello Apolonio, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

8/10 Good

Patrick

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Full of construction trucks
Stayed 1 night in Aug 2023
Response from MP - Guest Relations Manager on 19 Aug 2023
Hello Patrick, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

4/10 Poor

Tristen

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The pool was very cloudy, only 5 feet deep and you couldn’t see the bottom. Hot tub was nice though. The rooms were good.
Stayed 2 nights in Aug 2023
Response from MP - Guest Relations Manager on 14 Aug 2023
Hello Tristen, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value our customers’ opinions and would like to thank you for bringing this to our attention.

10/10 Excellent

jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice. The pool and hot tub were awesome.
Stayed 2 nights in Aug 2023
Response from MP - Guest Relations Manager on 9 Aug 2023
Hello Jennifer, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.