Ratings based on 232 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
97% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Couples
by A verified traveller from british columbia Canada

Convenient to airport

Posted 01-Sep-2014
Pros: Convenience and bar and restaurant
Cons: Room check in etc.
Location: No information
Check in was unorganized, one clerk to service bus loads of guests. Very helpful when we got to speak to someone after a long wait. Similar conditions on checkout. Restaurant and bar service and quality excellent. Hotel rooms a little sparce. Poor communication in advising guests how to use phone for call wake and tV turn on, or information about hotel and services, apart from restaurant.
4 out of 5
for Everyone
by A verified traveller from sutton coldfield west midlands

Holiday Inn Express Cardiff Airport

Posted 26-Aug-2014
Pros: location and facilities
Cons: staff more prepared to deal with guests at breakfast time unable to cope.with numbers wanting breakfast.
Location: Cardiff city couple miles away and Barry Island 1 mile away.
comfortable and quiet night used the gym but only three gym equipment bike,running machine and cross trainer. staff friendly
5 out of 5
for Other
by A verified traveller from ohio

For an airport hotel it was great!

Posted 25-Aug-2014
Pros: Friendly staff.
Cons: Not a thing
Location: Right next to the Cardiff airport.
My small group choose this hotel due to the closeness to the Airport .We weren't expecting such a great staff! They were very busy when we came down for dinner. And seeing that we were all together they opened up the conference room to us. They really do make the stay !
4 out of 5
for Everyone
by A verified traveller from Atlanta, GA

Staff was Great

Posted 22-Aug-2014
Pros: The staff
Cons: Breakfast and we never figured out how to shower without flooding the bathroom.
Location: This hotel is literally in a cowfield so there is nothing to do but that's ok. You can easily bus into town.
Twenty of my friends and I stayed here off and on for an entire month. The value was just right, the staff was great and very accommodating to twenty women from around the world with many different needs. The hotel can be walked to easily from the international arrivals hall of the airport. Breakfast had lots to choose from, the cooked foods were sadly meh but there was plenty of cereal, fruit, toast etc.
4 out of 5
for Everyone
by A verified traveller from new york, new york

overnight airport

Posted 19-Aug-2014
Pros: close to airport
Cons: working computer in business center
Location: Nothing to do nearby. Could take the bus to Cardiff center which was 20 -30 minutes away
Very nice rooms convenient to airport but nothing else around. Food limited to hotel dining or takeout. Eggs in morning not that great but rest of breakfast fairly standard. Staff was extremely helpful even moving our group in the conference room to have dinner when a very large tourist group arrived. wifi was very slow. The only complaint was the business center computer wasn't working so I couldn't print out boarding passes and there was a fee for this. They did offer to print them if I could send them in an email but I had no computer.
5 out of 5
for Everyone
by A verified traveller from Tenerife

Close to the airport

Posted 05-Aug-2014
A nice touch that breakfast was free. Rooms were a little small but then again, conformed to the general Holiay Inn standard. We were a family of four, so really just big enough to sleep in. Would recommend it. Good value for price.
3 out of 5
for Everyone
by A verified traveller

Bed not comfortable and other things lacking

Posted 03-Aug-2014
Pros: Lovely and clean
Cons: Comfier pillows are needed and bacon and fried eggs - we're English!
Location: Not applicable.
The room was very clean, but even more basic than Travelodge. Tea and coffee facilities good, but pillows on bed were hard with no spare alternatives in the room - spoilt my sleep. Staff were friendly n the main, but when I asked for a taxi I was just pointed towards the taxi business cards. Cooked breakfast was sausages and overcooked scrambled egg both mornings of our stay - where was the bacon?
5 out of 5
for Everyone
by A verified traveller from west wales

What a great hotel worth every penny

Posted 30-Jul-2014
Fantastic for the money and the breakfast was superbe
3 out of 5
for Everyone
by A verified traveller from california

Convenient, but not that comfortable.

Posted 03-Jul-2014
Pros: The staff is great!
Cons: Phones do not work and beds are so-so.
Location: There is nothing close by. You must take a shuttle to town. The music center in Cardiff is awesome!
If you arrive by train, take the hotel shuttle. We did not know about it and it cost 30£ for a taxi.
5 out of 5
for Business Travellers
by Bob from Derby


Posted 02-Jul-2014 on Hotels.com
Always Excellent