Ratings based on 206 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
97% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
for Everyone
by A verified traveller from california

Convenient, but not that comfortable.

Posted 03-Jul-2014
Pros: The staff is great!
Cons: Phones do not work and beds are so-so.
Location: There is nothing close by. You must take a shuttle to town. The music center in Cardiff is awesome!
If you arrive by train, take the hotel shuttle. We did not know about it and it cost 30£ for a taxi.
3 out of 5
by Simon from Ross

Close to airport !

Posted 27-Jun-2014
Pros: Staff, brekkie was OK
Cons: Sofa beds not good enough.
Location: Great for airport and Cardiff
Staff good, breakfast was reasonable but room was disappointing. We had a double bed for us and a single for my daughter. The single was a sofa bed and was very uncomfortable. Simply not good enough
4 out of 5
for Everyone
by Ricardo from Neath

airport hotel

Posted 17-Jun-2014
Pros: Closeness to the airport
Cons: More facilities i.e a pub/ restaurant in the area
Location: its at the airport .....
We had an early morning flight and decided to stay at this hotel as it was the closest to the airport and offered a shuttle service to the airport. apart from the airport the hotel is isolated, and the area could probably benefit from a pub/ restaurant close by (for those who chose not to drive), but other than that the hotel itself is fine, it was clean and tidy, the rooms were good and the staff excellent. I will probably stay here again if I had an early flight out of Cardiff.
1 out of 5
by A verified traveller

Unfriendly stuff. No airport shuttle on Sundays!!!

Posted 19-May-2014
Pros: the room had good sound isolation from planes noise
Cons: Trained your staff to be friendly and useful. They work in the services industry!
Location: nothing to do there, middle of nowhere
I booked this hotel in order to have a way of transportation to the airport. As I checked in, I noticed that other people had put their names on a shuttle list. A service which wasn't offer to me as I checked-in. Later I asked about it and they put my name on a list. Note that shuttles were to leave every hour and not every half as notice during booking. In the morning I came to reception and asked where should I get the shuttle. The guy was very unfriendly and wouldn't answer my questions. He told me to wait outside for the 7:20 am. At 7:30 I went back inside and asked about it. Another receptionist told me that there are no services on Sundays andf that she could cold a taxi for me with an extra charge! The same guy that asked me to wait was next to her and he just avoid any eye contact. I asked him why he had told me to wait and he didn't want to answer and took off! Finally a taxi picked me up and drove to the airport at my own cost! Why would you book an airport express if they don't offer you transportation? It sort of defeats it purpose.
5 out of 5
for Everyone
by Ann Marie from NY

Posted 02-May-2014
Great location, friendly staff, shuttle arrived on time and breakfast was great. Thank you.
4 out of 5
for Everyone
by MC from Wales

Good budget option

Posted 01-May-2014
Cons: Option of being able to open the windows.
Location: Convenient for airport and Cardiff.
One night stay at the Holiday In Express Cardiff. This is a good budget hotel that offers good facilities and the added bonus of breakfast. Nice extra touches you don't normally get in a budget hotel like hand and body wash in the bathrooms. Being next to the airport, I understand the double layer window for sound-proofing,and although it was a Bank Holiday weekend so probably not many flights taking off, we were not disturbed by any noise outside at all. I would prefer, however, the option of being able to open the window as, for us, it was stuffy and claustrophobic because they don't open.
5 out of 5
for Everyone
by Ali from Portsmouth

Good Hotel and good staff

Posted 18-Apr-2014
Pros: cleanness and quietness
Cons: Have a safe and fridge in the room
Location: the location is very good and convenient for people who are traveling and going to use the airport 100m next to the Hotel
I have nothing to say apart from that we had a very good experience in wales
2 out of 5
by Anne from devon

Quiet though next to airport.

Posted 15-Apr-2014
Beds uncomfortable and pillows wafer thin. Good bathroom provision.
5 out of 5
for Everyone
by Daisy from Swansea

Airport stay hotel

Posted 15-Apr-2014
Not the first time we've stayed here.It's very close to the airport so really convenient.We arrived at 12.50 in the night and the staff, as always were very cheerful, friendly and organised.Our room was well equipped and clean.The Wifi is now free to use.Breakfast was varied and good quality.We will definitely stay here again.
4 out of 5
for Everyone
by Sarah from Pembrokeshire

Excellent airport hotel

Posted 31-Mar-2014
Lovely clean, comfortable hotel. The staff we came into contact with were polite, friendly and very helpful. Very shocked at how peaceful the hotel was as it is directly opposite the airport, but we never heard any airplanes at all. We were not staying at this hotel specifically to be near to the airport, but it would appear to be very convenient for anyone wishing to utilise it for this reason especially as they were transporting people there via their hotel shuttlebus.