Ratings based on 222 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
97% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Everyone
by A verified traveller from Tenerife

Close to the airport

Posted 05-Aug-2014
A nice touch that breakfast was free. Rooms were a little small but then again, conformed to the general Holiay Inn standard. We were a family of four, so really just big enough to sleep in. Would recommend it. Good value for price.
3 out of 5
for Everyone
by A verified traveller

Bed not comfortable and other things lacking

Posted 03-Aug-2014
Pros: Lovely and clean
Cons: Comfier pillows are needed and bacon and fried eggs - we're English!
Location: Not applicable.
The room was very clean, but even more basic than Travelodge. Tea and coffee facilities good, but pillows on bed were hard with no spare alternatives in the room - spoilt my sleep. Staff were friendly n the main, but when I asked for a taxi I was just pointed towards the taxi business cards. Cooked breakfast was sausages and overcooked scrambled egg both mornings of our stay - where was the bacon?
5 out of 5
for Everyone
by A verified traveller from west wales

What a great hotel worth every penny

Posted 30-Jul-2014
Fantastic for the money and the breakfast was superbe
3 out of 5
for Everyone
by A verified traveller from california

Convenient, but not that comfortable.

Posted 03-Jul-2014
Pros: The staff is great!
Cons: Phones do not work and beds are so-so.
Location: There is nothing close by. You must take a shuttle to town. The music center in Cardiff is awesome!
If you arrive by train, take the hotel shuttle. We did not know about it and it cost 30£ for a taxi.
3 out of 5
by Simon from Ross

Close to airport !

Posted 27-Jun-2014
Pros: Staff, brekkie was OK
Cons: Sofa beds not good enough.
Location: Great for airport and Cardiff
Staff good, breakfast was reasonable but room was disappointing. We had a double bed for us and a single for my daughter. The single was a sofa bed and was very uncomfortable. Simply not good enough
4 out of 5
for Everyone
by Ricardo from Neath

airport hotel

Posted 17-Jun-2014
Pros: Closeness to the airport
Cons: More facilities i.e a pub/ restaurant in the area
Location: its at the airport .....
We had an early morning flight and decided to stay at this hotel as it was the closest to the airport and offered a shuttle service to the airport. apart from the airport the hotel is isolated, and the area could probably benefit from a pub/ restaurant close by (for those who chose not to drive), but other than that the hotel itself is fine, it was clean and tidy, the rooms were good and the staff excellent. I will probably stay here again if I had an early flight out of Cardiff.
1 out of 5
by A verified traveller

Unfriendly stuff. No airport shuttle on Sundays!!!

Posted 19-May-2014
Pros: the room had good sound isolation from planes noise
Cons: Trained your staff to be friendly and useful. They work in the services industry!
Location: nothing to do there, middle of nowhere
I booked this hotel in order to have a way of transportation to the airport. As I checked in, I noticed that other people had put their names on a shuttle list. A service which wasn't offer to me as I checked-in. Later I asked about it and they put my name on a list. Note that shuttles were to leave every hour and not every half as notice during booking. In the morning I came to reception and asked where should I get the shuttle. The guy was very unfriendly and wouldn't answer my questions. He told me to wait outside for the 7:20 am. At 7:30 I went back inside and asked about it. Another receptionist told me that there are no services on Sundays andf that she could cold a taxi for me with an extra charge! The same guy that asked me to wait was next to her and he just avoid any eye contact. I asked him why he had told me to wait and he didn't want to answer and took off! Finally a taxi picked me up and drove to the airport at my own cost! Why would you book an airport express if they don't offer you transportation? It sort of defeats it purpose.
4 out of 5
for Families
by Dave Lee from London

Poor parking....

Posted 19-May-2014 on Hotels.com
Everything as you expect from Holiday inn Express.. Staff were really helpful, nice clean room... however... the 'lack' of car parking space available for guest!! We were forced to park on a muddy field next to the hotel! The free breakfast was little disappointing with only scramble egg and poor quality sausage.
3 out of 5
for Business Travellers
by GK from London

Solid, nothing special

Posted 08-May-2014 on Hotels.com
I cannot really say anything bad about this hotel as it's what you'd expect - a decent hotel with good service, very quiet. The burger was a big disappointment - full of gristle. I ate at the Toby Carvery down the road for the rest of the stay.
5 out of 5
for Business Travellers
by J from Burton upon Trent

Excellent Hotel

Posted 02-May-2014 on Hotels.com
Really impressive hotel with free car parking and WiFi. Will definitely stay there next time I'm in Cardiff.