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Reviews of Kyriad Carcassonne Aéroport

3 out of 5
Kyriad Carcassonne Aéroport
Allee Gilles Personnier De Roberval, Zi La Bouriette, Carcassonne, Aude

Reviews

7.8

Good

Rating 10 - Excellent. 132 out of 553 reviews" "
Rating 8 - Good. 251 out of 553 reviews" "
Rating 6 - Okay. 125 out of 553 reviews" "
Rating 4 - Poor. 28 out of 553 reviews" "
Rating 2 - Terrible. 17 out of 553 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Raynald

Liked: Staff & service
Brief One Night Stop.
Very basic and small. Tucked into some industrial like area. Saving grace is gas station just 400m away and we were able to top up before our next journey as our gas was running very low.
Stayed 1 night in Sep 2023

10/10 Excellent

Judith, Livingston

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Got everything we expected.
Stayed 1 night in Aug 2023

10/10 Excellent

Edward

Stayed 1 night in Feb 2023

2/10 Terrible

Victoria

Stayed 1 night in Sep 2022
Response from Floriane on 29 Nov 2022
Chère Victoria,Nous sommes navré de savoir que vous n'avez pas été satisfait lors de votre venue à l'hôtel.N'hésitez pas à en parler au personnel d'accueil afin de solutionner avec vous les soucis rencontrés.

6/10 Okay

Pamela

Disliked: Property conditions & facilities
This is a basic hotel about a 10 minute walk from Carcassonne airport. We were made welcome by friendly staff. Our bedroom was clean as was the bathroom but there was a very strong nauseating smell of drains. We had to close the bathroom door during the night. The breakfast was excellent. However we were met with a point blank refusal when we asked if we could leave our luggage at the hotel for a few hours before our afternoon flight. We were told very firmly that once we had checked out we had checked out!
Stayed 1 night in Sep 2022
Response from Floriane on 29 Nov 2022
Dear Pamela,Thank you for taking the time to leave a review of our establishment following your visit.We are sorry for the problems encountered during your stay. Do not hesitate to ask our reception staff to assign you another room if you find yourself bothered by odors.We are surprised at the refusal to keep your luggage after your departure because it has happened to us several times to keep the luggage of our customers, especially if they are on foot.Nevertheless, we will of course pass on the information.

10/10 Excellent

Evelyn

Stayed 1 night in Jul 2022
Response from Floriane on 29 Nov 2022
Chère Evelyn ,Nous vous remercions d'avoir laissé une note très positive suite à votre séjour dans notre hôtel.Au plaisir de vous accueillir lors d'un prochain séjour

8/10 Good

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice pool
Staff was fantastic to deal with, The hotel was a little dated but clean and well maintained.
Stayed 3 nights in Jun 2022
Response from floriane on 7 Jul 2022
Dear Customer, Thank you for leaving a review of our hotel following your stay. Indeed, our heated swimming pool is a big advantage for our hotel. We are in the process of refreshing our hotel by changing the carpets to parquet, we have refreshed the paintings and we are bringing a little more modernity to our establishment every day in order to be in tune with the times. Floriane, manager

2/10 Terrible

Gabriele

Disliked: Cleanliness, staff & service, property conditions & facilities
The cool Receptionist has put us in the wrong room as the roof was open and many birds were flying into the roof. it may be nest in the roof straight from our room. there are many poo of birds falling on the balcony near our door. the swimming pool is lovely, but too small for swimming. the path to Airport is not good and rough for the case to rolling.
Stayed 2 nights in May 2022
Response from Floriane on 29 Nov 2022
451 / 5 000Résultats de traductionDear Gabriele,Thank you for taking the time to leave your review following your stay at our hotel.We are sorry for the inconvenience encountered in your room and have taken the necessary measures after your stay to close the roof access to birds.Our swimming pool is still 9m by 4m, which is more than enough for swimming, cooling off and leaving room for our terrace and deckchairs.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, basic place to stay.
A sort of French equivalent of a Travelodge - everything you need but no frills. Limited dining menu but several places to eat nearby, plus supermarket. Staff were very helpful and gave us advise on travelling into Carcassonne. No complaints, but nothing especially outstanding either.
Stayed 2 nights in May 2022
Response from floriane responsable on 17 Jun 2022
Dear Customer, Thank you for taking the time to share your experience following your stay in our hotel. Our hotel is ideally located in a commercial area. Our menu offers a choice of 3 starters, 3 main courses and 3 desserts, but we also recommend a wide choice of restaurants in the city. Floriane, manager

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap and cheerful
We stayed here the evening before an early flight from Carcassonne airport and it offered everything we needed. Close to the airport, close to restaurants and a supermarket, friendly staff, clean and comfortable. Would happily stay here again.
Stayed 1 night in Oct 2021
Response from Mélinda, réceptionniste on 24 Oct 2021
Dear Customer, Thank you for sharing with us your satisfaction following your stay in our establishment. We are delighted that your stay lived up to your expectations. Hope to see you again soon

8/10 Good

Jalle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at Kyriad Carcassonne
Great hotel, rooms freshly decorated and painted, you can even smell the fresh painted still. Comfortable bed and beddings. Friendly welcome with smile and first thing she asked if I'll prefer to be greeted in english. Hotel has free parking that's great, next to shops and restaurants. Very good stay thank you
Stayed 1 night in Oct 2021
Response from Mélinda, réceptionniste on 24 Oct 2021
Dear Customer, We are delighted that you enjoyed your stay and thank you for your pleasant comment. See you soon,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was awesome. The front desk staff, the warm pool
Stayed 1 night in Sep 2020

8/10 Good

Stuart

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Basic but good for money.
Low cost hotel with simple clean accommodation. Food offering is good value. 15 minute walk from the airport. Good if you need a stopover and ease of access is more important than aesthetic of area.
Stayed 1 night in Sep 2019

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review
Great
Stayed 3 nights in Sep 2019

8/10 Good

belinda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for overnight stay and can't beat he price.
The Kyriad was perfect for a short stay overnight by the airport. I had a rental car so not sure if they have a shuttle or not, but they have a big free parking lot and a nice small pool. Rooms are very basic but clean. Went into Carcassonne for dinner so did not use the restaurant but there was one there, and hotel staff were very helpful and had good basic English.
Stayed 1 night in Aug 2019

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, room comfort
Quiet. Clean. Friendly staff. Small. Good for an overnight stay. Food good in restaurant. Breakfast expensive for what it is.
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just what we needed after our flight nicely located for a short stopover
Stayed 1 night in Jun 2019

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Hotel was very clean and it was serviced every day. The staff at reception were very helpful. Over all it was a great place to stay.
Stayed 2 nights in Jun 2019

8/10 Good

Anton, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonably priced for what it is and no frills approach.
Stayed 1 night in Oct 2018

8/10 Good

Gerard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location.
Great location near the airport and really easy to get into the city. Staff were really friendly and helpful as well and there were good places to eat nearby. We really liked it and would gladly stay again!
Stayed 3 nights in Jun 2018

6/10 Okay

christian

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stopievr
This hotel is close to the airport so convienent if this is needed OverAll the hotel is clean quiet and perfect for a short stay around the airport
Stayed 1 night in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed overnight before travelling on to our destination. The room was perfectly adequate for our needs. There were some complimentary soaps and tea/coffee which were welcome. Staff were very friendly, efficient and helpful. The room and bathroom were clean although it would have been good to have a working bathroom fan. Breakfast was a buffet style which had plenty of choice but was expensive for what it was. I would describe the hotel as basic but perfect for an overnight stop at the airport which is only a short walk away.
Stayed 1 night in Jun 2018

8/10 Good

Lord Sinton, Hebden Bridge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay but...
Lovely staff and very clean. Unfortunately, I decided to stay on a Sunday, not realising there’s no public transport and it costs around €15 in a taxi to and from the centre of Carcassonne. My oversight but definitely stay there again but definitely not on a Sunday!
Stayed 1 night in Mar 2018

10/10 Excellent

Gavin, Stirling

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean comfortable and close to the airport.
Excellent bed, strong shower, friendly staff and close to shops, restaurants and the airport. Very good value for money.
Stayed 1 night in Mar 2018

10/10 Excellent

Rudolf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018

6/10 Okay

dafydd, wales

Liked: Cleanliness, room comfort
convenient for airport
room good. food not so good. we ate in town. we had no car which you need because this is a motel with diner not a hotel. shops hypermarket and restaurants nearby all drive in. bus service good but a fair walk to stops and there no buses at all on a Sunday. 20 minutes on the bus into Carcassonne centre.
Stayed 7 nights in Oct 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Very good value
Good price. Close to airport and buses to Carcassonne plus easy walk to supermarket. Staff nice. Basic but clean, restaurant okay but limited. Estella - five minutes walk is a nice place to eat.
Stayed 11 nights in Jul 2017

8/10 Good

David, UK

Liked: Cleanliness, staff & service, room comfort
Short birthday break away
The Kyriad was more like the Campanile style. For a short short stay it was ideal but bit out of the City if you don't have a car.
Stayed 5 nights in Jun 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Alan

Liked: Cleanliness, room comfort
Good overnight accomodation
Overnight stay. Near historic city 10 minute drive. No restaurant Saturday night helpful staff

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort

6/10 Okay

NJK, GB

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean, warm, close to the airport, staff helpful
fast and easy check in, clean and warm, great for a one night stop before flying

4/10 Poor

John, Hamilton, Scotland

Liked: Cleanliness, property conditions & facilities
Not what we were led to expect...
Very disappointing. We were looking for a hotel that was clean, comfortable and inexpensive but that was also near the airport (we were on foot) and where we could get a meal. The room was fine. Staff were pleasant and helpful. We booked this hotel because, from the information on the hotels.com web page, (1) it seemed to be within easy walking distance from the airport (2) there was a "free shuttle available on request", and (3) there was a "restaurant which serves breakfast, lunch and dinner". Sounded perfect. Despite booking a week in advance, the hotel had no record of us. Fortunately they had a room available so this was easily resolved. We had discovered that, although the hotel is near the airport, getting there on foot would be difficult and dangerous as it involved crossing busy roads with no footpath or crossings. However when we tried to arrange the “free shuttle” we were told that none was available. Later, when we tried to book dinner in the restaurant we were told that it was only open for breakfasts. When we asked about local alternatives it transpired that, other than cheap fast food outlets, there was only one restaurant that would be open in the evening. We went there (negotiating the busy roads as carefully as possible) and it was OK, but not what we’d hoped for. A small point – there was no bottled water in the room, despite this being promised on the web page. Overall, what was advertised was not what we got, and we won’t be booking this hotel again.

8/10 Good

Chris, Glasgow

Liked: Cleanliness, staff & service, room comfort
Convenient, value hotel close to Carcassonne airpo
The hotel was easy to find, the staff were friendly and spoke good English, and the rooms were clean and reasonably comfortable. The only criticism I would make was that the shower curtain was too long, so it touched your feet and the bathroom ventilation was poor, but I was prepared to put up with that for the price. Wonder of wonders (in a French hotel), it had a kettle and drinks facilities. The self-service breakfast buffet was plentiful.

6/10 Okay

Patrick

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great place to stay to see the lovely city before catching an early flight home. It was clean, comfortable with a great shower, TV and even a kettle; excellent value for money.

10/10 Excellent

jay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Issa, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good for a stop-over. Everything you would expect to be in a traveller's hotel. No frills, no surprises.

8/10 Good

Phuong Uyen, Melbourne Australia

Liked: Cleanliness, staff & service
Right by the highway so you do hear the traffic driving by. But it's a decent stay. Clean place to get a good night's rest.

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AVOID THIS HOTEL AT ALL COSTS
I only wish there was a facility for posting photographs of the hotel room. We often stay at Kyriad however this place was NOT in anyway representative of the chain we know. The carpet was filthy, the room the size of a matchbox and all for 90 Euros or so,.......completely disgusting.

8/10 Good

AS

Liked: Cleanliness, room comfort
good value budget hotel
Hotel is located at outskirt of Carcasonne, you'll need a car or taxi ride in order to get into the old town. It's a good value budget hotel and the room is surprisingly spacious compared to centrally located hotels we stayed in the past few days.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

R, EASTON, PA

Liked: Room comfort
great overnight stay near carcassonne
Easy on and off highway; short ride to see medieval cite - eat something and then back on the road the next day. shopping center across the road. only thing they should do is shampoo the rugs once in a while. Room was quiet, good sleeping.

6/10 Okay

jr, cheshire,england

Disliked: Property conditions & facilities
tired rooms
Convenient overnight location.hotel needs refurbishing, that said it was clean enough and comfortable.an overnight stop is more than enough.

2/10 Terrible

Nodrog

Disliked: Staff & service, room comfort
OK for Motorists but not others
Do not stay here unless you have your own transport. Location 0.2 km from commercial centre is correct, however the commercial centre (shopping mall in light industrial area) is 4km from the railway station and the town centre, and even further to La Cite. Public transport (bus) is accessible at the mall but takes 15-29 minutes to get to the centre. It is cheap, only 1 euro. Buses do not operate on Sundays and have reduced services on Saturdays. The hotel is a very basic "motel" located just off the main route between Toulouse and Narbonne.

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Room smelt of cigarettes. Restaurant admission was refused despite many free tables due to a bus party. No surrounding restaurants available. Hotel is on a fairly busy road.

4/10 Poor

the booker

stranded
Booked this hotel because it was 0.2km from town centre it said on your web site through topcashback ,as both my wife and our friend have walking difficulties it seemed ideal.However when we wanted to go the town centre it was 15 euro in a taxi,or even more to the medieval Cite .On the final night we decided to eat in the hotel but we were informed that the restaurant was closed on Saturday and Sunday evenings leaving us to require another taxi only book if you have your own transport