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Best Western Le Donjon

2 Rue du Comte Roger Carcassonne, 11000 France

Hotel in Carcassonne's medieval fortified city

Near Château Comtal
Located inside the walls of the Cité, Best Western Le Donjon is within 200 meters of Château Comtal and Basilique Saint-Nazaire. Carcassonne Cathedral, the train station, and Ville Basse are 2 km away. Show more
Dining options
The hotel offers a daily buffet breakfast, and a brasserie serving regional cuisine. With indoor and courtyard seating, a wine bar features French wines and cold plates with local meats and cheeses.
Wireless Internet
Spread among 3 buildings, Best Western Le Donjon's 62 air-conditioned guestrooms include wireless Internet access, minibars, LCD TVs, hair dryers, coffee/tea makers, and laptop-compatible safes. Hide

GUEST REVIEWS

4.5out of 5

Expedia Guest Rating

95%

of guests recommend

TripAdvisor Traveller Rating

TripAdvisor Traveller Rating

TripAdvisor provides an assessment of hotel quality based on more than 40 million reviews & opinions from real travellers. The traveller rating represents an average of individual ratings for this hotel.

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Rooms & Rates

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Please complete the highlighted fields below. The check-out date must occur after the check-in date. Please change the date. Date format should be dd/mm/yy. Please provide the ages of children below. The check-in or check-out date is prior to the current date. The check-in date cannot be after 28/06/2013. The check-out date cannot be after 28/06/2013. The check-in date is missing. Please add the check-in date. The check-out date is missing. Please add the check-out date.
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Discounts may be offered to children of certain ages.

Room type  
Standard room
1 double bed or 2 twin beds. Desk. Wireless Internet access (surcharge). LCD television. Direct-dial phone. Minibar. Coffee/tea maker. Private bathroom. Shower only. Handheld shower. Makeup/shaving mirror. Hair dryer. In-room safe (accommodates laptop). Crib (infant bed) on request. Iron/ironing board on request. Air conditioning. Climate control. Window opens. Smoking permitted.
Deluxe room
1 double bed or 2 twin beds. Desk. Wireless Internet access (surcharge). LCD television. Direct-dial phone. Minibar. Coffee/tea maker. Private bathroom. Shower only. Handheld shower. Makeup/shaving mirror. Hair dryer. In-room safe (accommodates laptop). Crib (infant bed) on request. Iron/ironing board on request. Air conditioning. Climate control. Window opens. Smoking permitted.
Privilege Room
1 double bed or 2 twin beds. Desk. Wireless Internet access (surcharge). LCD television. Direct-dial phone. Minibar. Coffee/tea maker. Private bathroom. Shower only. Handheld shower. Makeup/shaving mirror. Hair dryer. In-room safe (accommodates laptop). Crib (infant bed) on request. Iron/ironing board on request. Air conditioning. Climate control. Window opens. Smoking permitted.
There is only room left for . More rooms of this type may be available at higher rates. There are only rooms left for . More rooms of this type may be available at higher rates.

Hotel Policies & Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

Policies
  • Pet fee charged at hotel/condo
  • Check-out time is Noon
  • Check-in time starts at
  • Minimum check-in age is 18
Fees
  • The following fees and deposits are charged by the property at time of service, check-in, or check-out.
    • Valet parking fee: EUR 15 per day
    • Pet deposit: EUR 10
  • The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Mandatory Fees and Taxes
  • The following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out.
    • A tax is imposed by the city: EUR 1 per person, per night
  • The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change.

Property Amenities

  • Room service (limited hours)
  • Valet parking
  • Secure parking
  • Parking (surcharge)
  • Business center
  • Banquet facilities
  • Multiple large conference rooms
  • Doorman/doorwoman
  • Porter/bellhop
  • Multilingual staff
  • Safe-deposit box at front desk
  • Dry cleaning/laundry service
  • Laundry facilities
  • Television in lobby
  • Bar/lounge
  • Elevator/lift
  • Restaurant(s) in hotel 1
  • Air-conditioned public areas
  • 24-hour front desk
  • Valet parking (surcharge)
  • Luggage storage
  • One meeting/conference room
  • Parking limited (surcharge)
  • Room service
  • Total number of rooms - 62
  • Gift shops or newsstand
  • Number of floors - 3
  • Audio-visual equipment
  • Airport transportation (surcharge)
  • Breakfast available (surcharge) buffet
  • Express check-in
  • Express check-out
  • Wireless (high-speed) Internet access - complimentary
  • Dial-up Internet access - complimentary
  • Massage - spa treatment room(s) (surcharge)
  • Multiple small meeting rooms
  • Number of meeting/conference rooms - 3
  • Number of buildings/towers - 3
  • Garden

Rooms

Distributed among 3 buildings, all 62 guestrooms at Best Western Le Donjon offer wireless Internet access (surcharge), LCD televisions, and direct-dial phones. Private bathrooms are equipped with handheld showers, hair dryers, and makeup/shaving mirrors. Coffee/tea makers, minibars, clock radios, and laptop-compatible safes are provided. Rooms include air conditioning and climate control, and windows open. Cribs (infant beds) and rollaway beds are available on request.

Best Western Le Donjon, Carcassonne,  France, Rooms Deluxe room

Room Amenities

  • Hair dryer
  • Climate control
  • Direct-dial phone
  • Minibar
  • Coffee/tea maker
  • Wake-up calls
  • Daily housekeeping
  • Private bathroom
  • Handheld showerhead
  • Makeup/shaving mirror
  • Window opens
  • Desk
  • Iron/ironing board
  • Free local calls
  • Smoking permitted
  • Cribs (infant beds) available
  • Air conditioning
  • Complimentary newspaper
  • Shower only
  • Clock radio
  • In-room safe (laptop compatible)
  • Standard television service
  • Wireless high-speed Internet access (surcharge)
  • Dial-up Internet access (surcharge)
  • LCD television

Dining

Brasserie Le Donjon - Specializing in regional cuisine, including cassoulet. Open for lunch and dinner.

Le Comptoir des Vins et Terroirs - Wine bar and shop. Regional wines, cheeses, and meats. Indoor and courtyard seating.

Buffet breakfast - Offered each morning in the main hotel building for a surcharge.

In-room dining - Available during limited hours.

Recreation

  • Golf - driving range nearby
  • Swimming nearby
  • Boating nearby
  • Boat launch nearby
  • Bicycle rentals nearby
  • Horse riding/rental nearby
  • Bird watching nearby
  • Tennis nearby

Verified Reviews: All guest reviews are verified as submitted by our customers and reflect their stay at Best Western Le Donjon

4.5
out of 5
avg. guest rating
Hotel service:
4.4
Hotel condition:
4.5
Room cleanliness:
4.6
Room comfort:
4.3
Location:
4.7
Neighbourhood:
4.9
95%

of guests recommend

out of 44 reviews

Write a review of this hotel

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A Traveller from Midlands, United Kingdom
3.0
out of 5
Does not recommend this hotel
Posted 15 Oct 2011

“Great hotel shame about the unfriendly reception desk.”

Great Hotel, great setting but let down by unfriendly and unhelpful receptionist. Also the rooms only had two coffee sachets in the room. Had to keep asking for more coffee.

Area recommendations
Carcassonne is the most beautiful place to visit. Well worth a visit.
A Traveller from Australia
5.0
out of 5
Recommends this hotel
Posted 30 Sep 2011

“Really great place to stay.”

Really great place to stay, easy to get to from Station (Gare) and in walking distance from everything.

Area recommendations
The city as a whole was great.
A Traveller from Port Sunlight
4.0
out of 5
Recommends this hotel
Posted 7 Aug 2011

“Very nice city and hotel”

We stayed in Maison des Ramparts which was fine but the map to find it from the main reception was difficult to follow, we had to ask for assistance from the staff who didn't look too impressed! Other than this we had a fantastic stay, the hotel is in a great location and the room was well equipped and kept very clean.

Area recommendations
Lots of sights to see, the castle and the church especially.
Denis M from Staffordshire, UK
5.0
out of 5
Recommends this hotel
Posted 2 Aug 2011

“Good facilities in an ancient city centre”

Carcassone has two or three wirings of castle walls and is situated on the crest of a hill. Vehicle access is prohibited or discouraged The hotel has a central building and two annexes all the buildings are hold and inbuilt into the walls and ancient fabric of the city Our bags were brought from the city walls by a small van while we walked through the narrow crowded streets. We were in the Compte Roger Annexe which has maybe 6 rooms. Breakfast is taken in the main building - or rather in a garden behind the main building. The room was comfortable, well air conditioned and clean. One cant beat the location for character and interest. There are many places to eat and drink and much history to assimilate. Staff were courteous and helpful Only downside is that the hotel is expensive. The cost with breakfast is over £150per night. However there are few comparative opportunities

Area recommendations
The whole city is full of character
MARSHA T from GLASGOW, SCOTLAND
3.0
out of 5
Recommends this hotel
Posted 18 Jun 2011

“Disappointed”

As our only flight option from Glasgow to Carcassonne was early morning we duly arrived at Le Donjon Hotel at 10.30am. Although we were aware that check in was 3pm we thought that under the circumstances we could have access to our room earlier than 3pm. This was not to be and after wandering the mediaeval city for 4 hours our deluxe room was not in the least deluxe and faced a grey brick wall. Only after complaining did we get a decent room. A 3 night stay in Carcassone is too much and one night would have been quite enough. Another major draw back is that you have to drag your cases from the entrance to La Cite to the hotel which is all uphill on cobbled streets. FROM THE MOMENT YOU ENTER LA CITE UNTIL YOU LEAVE YOU ARE RIPPED OFF FOR EVERYTHING FROM A MEAL TO A BOTTLE OF WATER. WE WILL NEVER RETURN TO THIS CITY AGAIN. THE HOTEL SHOULD RUN A COURTESY BUS FROM THE ENTRANCE TO THE HOTEL !!!!!!!!

Holly from Houston
5.0
out of 5
Recommends this hotel
Posted 7 Jun 2011

“carsassonne”

hotel is right in the middle of the castle so it was great to walk around at night without all of the tourists! Only issue is parking-hard to get car to secure parking place (can park outside the gate) and with a bigger car it was tight to drive thru the streets

A Traveller from Epsom, UK
5.0
out of 5
Recommends this hotel
Posted 10 Feb 2011

“We'll be back!”

Loved it - we'll be back! We stayed in Carcassonne for one night in February - cool during the day, cold at night - the room (in the main building) was clean, quiet and comfortable with a view across rooftops to a pointed round tower (we had to open the windows to let some heat out but the radiators had thermostatic valves so we soon got the temperature balanced). Comfy bed, clean and modern bathroom with bath and a good shower. We ate at the brasserie where the food was good but there seemed to be a slight indifference to clients without a reservation - even though there was plenty of space - probably worth booking through reception next time. After dinner we strolled through empty mediaeval streets and round the atmospheric town walls - we had the place to ourselves and it was brilliant! It's a bit of a pain having to get the car out of town by 10am but it really isn't far to walk and the hotel operates a minbus to take you and your luggage to your car when you eventually decide to drag yourself away. Enjoy!

Area recommendations
The whole walled city is well worth a day of your time. Don't miss the castle and the view of the Pyrenees.
ray y from cheshire, england
5.0
out of 5
Recommends this hotel
Posted 16 Dec 2010

“Magic 3 night break in Carcassone..”

Great value, perfectly placed hotel with friendly staff.The setting just could not be beaten, fabulous views over the surrounding countryside to the Pyrennies mountains. 10/10 !

Area recommendations
Stay in the old town,lots of cafe/restaurants and its only a 10 minute easy stroll into the new town if you want to explore.
Getting there
Ryanir flights from L'pool great value and punctual.Airport to hotel bus transfer brilliant, 10 euro return.
Getting around
Forget taxi's, they just arent available, and its an easy, nice walk in to town so not a problem.
Must see
The old town, truly spectacular setting.
Dining
Restaurants in the old town ok but a bit samey.Hotel .Breakfast was ok but not brilliant.
Nightlife
if you want late night action, forget it!! its just not that sort of place.
A Traveller from Rhode Island
5.0
out of 5
Recommends this hotel
Posted 24 Nov 2010

“Romantic setting and hotel with historic character”

See above review

Area recommendations
Hotel Le Donjon has an ideal location inside the walled cite of Carcassonne, where car traffic is prohibited. It is an location to walk through the narrow streets and has easy access to the citadel, walls, cafes and restaurants of the Cite. It is very quiet at night. The hotel is very well maintained. The room we stayed in had a spectacular view from the large French windows, and offered excellent service.
A Traveller from Warrington, UK
5.0
out of 5
Recommends this hotel
Posted 26 Oct 2010

“Best Western Le Donjon - Carcassonne”

Lovely place and a lovely hotel.

Best Western Le Donjon

2 Rue du Comte Roger Carcassonne, 11000 France

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Nearby Points of Interest

  • Porte l'Aude - 0 km / 0 mi
  • Medieval City - 0 km / 0 mi
  • St-Nazaire Church - 0.1 km / 0.1 mi
  • Porte Narbonnaise - 0.2 km / 0.1 mi

Location Highlights

  • In historical district
  • In city center

The preferred airport for Best Western Le Donjon is Toulouse, France (TLS-Blagnac) - 92.3 km / 57.4 mi.

Distances are calculated in a straight line from the property's location to the point of interest or airport and may not reflect actual travel distance.

Distances are displayed to the nearest 0.1 mile and kilometre.

Nearest Major Airport:

  • Toulouse, France (TLS-Blagnac)

Area:

Carcassonne, France: Carcassonne (and vicinity)

Best Western Le Donjon

2 Rue du Comte Roger Carcassonne, 11000 France