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Reviews of Super 8 by Wyndham Carbondale

2 out of 5
Super 8 by Wyndham Carbondale
1180 E Main St, Carbondale, IL

Reviews

7.2

Good

Rating 10 - Excellent. 229 out of 1000 reviews" "
Rating 8 - Good. 368 out of 1000 reviews" "
Rating 6 - Okay. 201 out of 1000 reviews" "
Rating 4 - Poor. 120 out of 1000 reviews" "
Rating 2 - Terrible. 82 out of 1000 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Javier

Travelled with family
Disliked: Property conditions & facilities
Convenient location. Unfortunately the rooms and bathrooms are outdated and are showing their age.
Stayed 1 night in Apr 2024
Response from Ruchi P. on 15 Apr 2024
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Carbondale. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that we did not meet your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Super 8, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

Dorothy, Canon City

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
An older property and furnishings but very clean. Breakfast was minimal and all sugar (think Little Debbie’s) and cereal. Best night sleep though with constant fan setting and blackout curtains. Great for the price!
Stayed 1 night in Apr 2024
Response from Ruchi P. on 13 Apr 2024
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Carbondale. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Super 8, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

8/10 Good

Elaine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Front desk was pleasant. Room was clean and the shower was nice and hot. Not many choices for "breakfast" (fruit and cereal) but the coffee was good.
Stayed 2 nights in Apr 2024
Response from Ruchi P. on 13 Apr 2024
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Carbondale. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Super 8, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

2/10 Terrible

Jessica

Travelled with group
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
We only stayed one of the two nights because we woke up to discover bed bugs and bites. However, what made it worse was the front desk staff when we informed them. He dismissed our concerns, made us feel like it was our fault “they probably came in on your bags”, and was so defensive it made us feel unseen “no one’s complained before you, so it must not be us.” To boot, when I asked for an invoice or any documentation he could provide for proof of staying, he said “there’s nothing I can provide since you booked through Expedia”. Poor conditions sometimes happen. I get it. But horrible customer service is a choice.
Stayed 2 nights in Apr 2024
Response from Ruchi P. on 13 Apr 2024
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Carbondale. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that we did not meet your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Super 8, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

Paulette

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly and helpful. The property was not the Taj Mahal, but it was clean and comfortable. I liked being on the first floor with easy access to my vehicle.
Stayed 2 nights in Apr 2024
Response from Ruchi P. on 13 Apr 2024
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Carbondale. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Super 8, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

4/10 Poor

Ryan

Travelled with family, Travelled with group
Liked: Staff & service
The breakfast was just cereal & a community gallon of milk. The room look like they haven’t been updated since the property was built. The staff was great & delivered on everything we asked for.
Stayed 2 nights in Apr 2024
Response from Ruchi P. on 11 Apr 2024
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Carbondale. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that we did not meet your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Super 8, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
What I liked was that It was available when I booked to chase the 2024 eclipse. What I didn't like was paying billions of dollars for a super 8 motel room that probably would have cost pennies any other day. 🌘
Stayed 1 night in Apr 2024
Response from Ruchi P. on 11 Apr 2024
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Carbondale. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Super 8, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

8/10 Good

Dalton

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and easy to get to.will come back
Stayed 1 night in Apr 2024
Response from Ruchi P. on 11 Apr 2024
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Carbondale. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Super 8, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

4/10 Poor

B

Disliked: Cleanliness, amenities, property conditions & facilities
Bed and matress looked like they should have been replaced 5 years ago. Breakfast had very few options.
Stayed 1 night in Apr 2024
Response from R.P on 4 Apr 2024
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Carbondale. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that we did not meet your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Super 8, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 Good

Jayson

Liked: Cleanliness, staff & service, property conditions & facilities
Quite
Stayed 4 nights in Mar 2024
Response from R.P on 4 Apr 2024
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Carbondale. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Super 8, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

8/10 Good

Dennis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had quit staying here when the property deteriorated so much that it was unacceptable. After reading some recent reviews that expressed that improvements were being made, we decided to try again. It was a good choice. It was clean, staff was very friendly, and the bed was better than the one at home. Very limited breakfast, but for a lot less than you save by staying here there are several fast food choices nearby, and a Subway and Dunkin right out the back door. For a place to sleep that was safe, clean and quiet, it works.
Stayed 2 nights in Mar 2024
Response from R.P on 4 Apr 2024
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Carbondale. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Super 8, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

2/10 Terrible

Justin

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff strange and confrontational. The called the cops because the window was open. My friend sharing the room with was fixing it for them. Weirdest hotel stay ever. Staff brought 3 guys to the room to intimidate us. So ill never stay at one of these chains again
Stayed 1 night in Mar 2024
Response from R.P on 4 Apr 2024
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Carbondale. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that we did not meet your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Super 8, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 Good

Alexander

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
Quite clean and cozy, very nice staff.. Non-smoking areas still smelled like smoke, though. And parking was a pain.
Stayed 1 night in Mar 2024
Response from Ruchi P. on 30 Mar 2024
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Carbondale. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Super 8, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

6/10 Okay

Susanne

Travelled with partner
Liked: Cleanliness, property conditions & facilities
No elevator. I decorated for Valentine's Day n was told to clean up or no deposit. Wasn't even whole lot. Placeclean n quite
Stayed 1 night in Feb 2024
Response from Ruchi P. on 30 Mar 2024
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Carbondale. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that we did not meet your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Super 8, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

Trudi

Liked: Cleanliness, staff & service, property conditions & facilities
It's a great little hotel. Clean and tucked away in a little shopping area. The staff are friendly and helpful.
Stayed 1 night in Mar 2024
Response from Ruchi P. on 14 Mar 2024
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Carbondale. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Super 8, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

6/10 Okay

Lilyana

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ruchi P. on 4 Mar 2024
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Carbondale. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that we did not meet your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Super 8, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

Bob

A good solid place to stay. I will go back.
Stayed 2 nights in Feb 2024
Response from Ruchi P. on 22 Feb 2024
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Carbondale. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Super 8, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Robert, South Beloit

Stayed 1 night in Feb 2024
Response from Ruchi P. on 30 Mar 2024
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Carbondale. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Super 8, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

7Gulley

Stayed 2 nights in Feb 2024
Response from Ruchi P. on 30 Mar 2024
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Carbondale. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Super 8, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

LaVahn

Liked: Cleanliness, staff & service, property conditions & facilities
Got a good price and so far, we are very impressed with our accomodation and staff.
Stayed 1 night in Feb 2024
Response from R.P on 9 Feb 2024
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Carbondale. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Super 8, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

6/10 Okay

Ryan

Stayed 2 nights in Jan 2024
Response from Ruchi P. on 30 Mar 2024
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Carbondale. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that we did not meet your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Super 8, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 Okay

Shawna

Liked: Staff & service, amenities, property conditions & facilities
Great staff. Affordable place to stay :)
Stayed 1 night in Jan 2024
Response from Ruchi P. on 1 Feb 2024
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Carbondale. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Super 8, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Remington

Travelled with partner
Liked: Amenities
Stayed 1 night in Jan 2024
Response from Ruchi P. on 1 Feb 2024
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Carbondale. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Super 8, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Verified traveller

Nice stay
We were very pleased with our room and the comfort of the bed. If you stay here and can’t do stairs, make sure you choose first floor. There is NO elevator in this facility but they do have several rooms on the first floor.
Stayed 1 night in Jan 2024
Response from Ruchi P. on 1 Feb 2024
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Carbondale. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Super 8, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Kathy

Travelled with family
Liked: Amenities
Stayed 1 night in Jan 2024
Response from Ruchi P. on 1 Feb 2024
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Carbondale. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Super 8, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

2/10 Terrible

Erica

Stayed 1 night in Jan 2024
Response from Ruchi P. on 1 Feb 2024
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Carbondale. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that we did not meet your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Super 8, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

2/10 Terrible

Pamela

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Asked to change room as linens on one bed were stained and dirty Room also had bad odor
Stayed 1 night in Jan 2024
Response from Ruchi P. on 1 Feb 2024
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Carbondale. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that we did not meet your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Super 8, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 Good

CHRISTOPHER, Island Lake

Liked: Cleanliness, staff & service, property conditions & facilities
I travel to the area often and it’s convenient for me. The staff is always very friendly and professional.
Stayed 5 nights in Nov 2023
Response from Ruchi P. on 1 Feb 2024
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Carbondale. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Super 8, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

DAnte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Ruchi P. on 18 Dec 2023
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Carbondale. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Super 8, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

6/10 Okay

Diane

Liked: Staff & service
Staff were friendly, room furnishings worn and very basic, but clean and comfortable bed. Good inexpensive place to stay the night. My only complaint was the continental "breakfast" which was minimal at best. The choices consisted of bananas, 2 very similar and almost empty cereal choices, a few 2 packs of wafer cookies, and few of what looked like very dried out small, frosted buns.
Stayed 1 night in Dec 2023
Response from Ruchi P. on 18 Dec 2023
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Carbondale. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that we did not meet your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Super 8, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

4/10 Poor

Dennis

Liked: Cleanliness
Disliked: Staff & service
Homeless couple was outside my room in their car and I was on the second floor playing loud rap music with no cares to keep folks awake. He came in the have coffee in the mornings and was dirty and scarry looking. They may have let them in to a room to sleep. My room was not cleaned two of the three days. I left a day early and he would not credit my card. He said I booked through Expidia a third party so he could not give credit.
Stayed 5 nights in Nov 2023
Response from Ruchi P. on 18 Dec 2023
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Carbondale. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that we did not meet your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Super 8, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

Jamie Lyn, Batavia

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this Super 8 is beyond exceptional! They were so kind and helpful, especially when I messed up my own reservation. Check in was a breeze and so friendly! Our stay was pleasant, quiet and again always so welcoming! We have stayed there numerous times but this was our favorite time because we got to meet and joke with many of the staff in passing. Highly recommend! Great people!
Stayed 4 nights in Nov 2023
Response from Ruchi P. on 18 Dec 2023
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Carbondale. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Super 8, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

John

My stay
Very clean and comfortable
Stayed 2 nights in Nov 2023
Response from Ruchi P. on 20 Nov 2023
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Carbondale. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Super 8, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

6/10 Okay

Alicia

Stayed 1 night in Nov 2023
Response from Ruchi P. on 18 Dec 2023
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Carbondale. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that we did not meet your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Super 8, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Ruchi P. on 20 Nov 2023
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Carbondale. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Super 8, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

6/10 Okay

Dawn

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Old property that has not been as well maintained as expected. Threshold into my room, carpet was duct taped down. Beds were absolutely horrid!!! Old worn out springs mattress with a board base. Every plug in the room was used for lighting, etc and the plugs in the lights either didn’t work or chargers, etc felt like they were going to fall out. First floor windows are at knee height to the parking lot and have a broomstick in the frame to try to keep people from pushing them open. This is obviously a hotel used for work crews to stay in while in town to work on a job site. “Grab& Go” breakfast consisted of two types of cereal, a couple apples, and Lil Debbie honey buns/nutty bars. They at least had cleaning staff, no bugs, and except for slamming doors was quiete. Would not visit again.
Stayed 2 nights in Oct 2023
Response from Ruchi P. on 9 Nov 2023
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Carbondale. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that we did not meet your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Super 8, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

4/10 Poor

Indus

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Ruchi P. on 9 Nov 2023
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Carbondale. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that we did not meet your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Super 8, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 Good

Janet

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
fast check in friendly staff
Stayed 1 night in Oct 2023
Response from Ruchi P. on 31 Oct 2023
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Carbondale. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Super 8, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome service
Stayed 1 night in Oct 2023
Response from Ruchi P. on 31 Oct 2023
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Carbondale. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Super 8, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

8/10 Good

Jerry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Ruchi P. on 24 Oct 2023
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Carbondale. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Super 8, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

4/10 Poor

Luke

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The king size suite room came with 3 very small pillows, there were stains all over the bedding, couch and curtains. The toilet also wouldn’t work between the hours of midnight and 6am. The hotel was very loud when someone was walking above in another room..
Stayed 2 nights in Oct 2023
Response from Ruchi P. on 24 Oct 2023
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Carbondale. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that we did not meet your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Super 8, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 Okay

Steve

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Property needs upgrades/renovations
Recent trip to Carbondale for Homecoming weekend. And this location need renovations, property is showing it's age.Everything worked in our room, so no complaints there. Staff was friendly when I interacted with them. Bed/mattress was terrible in one bed, the middle was soft and sunk in. Room had a stale/musty smell when we got there, it seemed to go away after a few hours of running the AC. "Breakfast" consisted of Juice, coffee, and cereal. No hot food, so I don't feel they should advertise as having breakfast. This is an older property (40 years or so) that could use some paint, carpeting, mattress ect.
Stayed 2 nights in Oct 2023
Response from Ruchi P. on 24 Oct 2023
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Carbondale. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that we did not meet your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Super 8, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 Good

Tracy

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Ruchi P. on 24 Oct 2023
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Carbondale. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Super 8, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Eve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are simple and clean, no smells.. Staff was kind and quick. Location was great. Prices were fair. The only thing i did not like were the pillows, they were terrible, rocks!
Stayed 2 nights in Oct 2023
Response from Ruchi P. on 24 Oct 2023
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Carbondale. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Super 8, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

8/10 Good

cliffton

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Bare minimun
The room had no information about any place that delivers for ordering in. There was coffee but no cups. I went to the front desk and asked about a few napkins and he gave me one paper towel
Stayed 2 nights in Oct 2023
Response from Ruchi P. on 17 Oct 2023
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Carbondale. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Super 8, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

8/10 Good

Tabatha

Liked: Staff & service
Stayed 2 nights in Sep 2023
Response from Ruchi P. on 17 Oct 2023
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Carbondale. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Super 8, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

6/10 Okay

Mackenzie

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Ruchi P. on 13 Oct 2023
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Carbondale. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that we did not meet your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Super 8, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 Okay

Donald

Travelled with partner
Disliked: Staff & service
The property and surrounding areas were pleasant. Plenty of shopping and food to choose from. Management and staff, were some of the worst I've ever dealt with They will rip you off blind. There is no way to sugar coat it. With that being said, I WOULD NOT recommend you stay here if you can help it
Stayed 1 night in Aug 2023
Response from Ruchi P. on 13 Oct 2023
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Carbondale. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that we did not meet your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Super 8, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 Good

Sebastian

Stayed 1 night in Oct 2023
Response from Ruchi P. on 13 Oct 2023
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Carbondale. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Super 8, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

2/10 Terrible

LORI

Stayed 1 night in Sep 2023
Response from Ruchi P. on 13 Oct 2023
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Carbondale. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that we did not meet your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Super 8, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.