"Should be the Tatty Mahal. Appalling hotel, dreadful customer service & total rip-off."
The Taj in Manaus is terrible - it isn't even 3star despite claiming 5star status. Arrived at 5pm to be told our room wasn't ready. Well, we were told that EVENTUALLY. Tried to go for a beer at the bar, which wasn't open. The room was OK when we finally got to it, but don't get your hopes up regarding the "pool" it's a tiny thing on the roof and is very tatty, as is the rest of the hotel. We also got caught in that despite booking in Pounds, Expedia had sent the booking through as Dollars and the Taj wanted it paid in Real. So we have been stung twice for currency exchange costs (not all their fault). The only good thing, they allowed us to leave our bags after check-out for free (which was a surprise). Terrible hotel,
Em from Edinburgh
Taj Mahal is the best place for those who seek living space and elegantly furnished guest rooms. Also the best located hotel …More
We stayed in an apartment belonging to the hotel 30metres away. Apartment was beautifully furnished with fully equipped kitchen which you share with two other rooms. Security was excellent.Apartment is huge with 2 lounge areas and a large dining area overlooking the square.
Staff were great especially Omar, the manager, who went out of his way to help us. They looked after our excess baggage for a week while we were away in the jungle. Breakfast was okay. Our only complaint is it is noisy in the square at night but a small price to pay.
The hotel is centrally located. Unfortunately the condition of the room is not the best. The beds were very hard. The pool had no water. Breakfast was ok. The first night and the following day there was no hot water. On the last day the hot water came back. The air conditioner was nicely cold. The hotel staff was very friendly and helpful. I am sure that with a bit of Tender love and care the hotel would be better. It is not a four star hotel as listed.
Edwin from Miami, Fl
Located in the centre of Manaus, offering to its guests, very comfortable rooms with room service and restaurant. The hotel …More
With very helpful staff, in the centre of Manaus offering an excellent buffet breakfast with so much fruit !! Room was fairly basic but clean and serviced. We were there for five nights and found that its position close to the opera house and square was great. The staff were extremely helpful when arranging visits etc
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