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Reviews of The Ivy Apartments

4 out of 5
The Ivy Apartments
1 Kruger Street, Franschhoek, Western Cape

Reviews

9.6

Exceptional

Rating 10 - Excellent. 116 out of 149 reviews" "
Rating 8 - Good. 27 out of 149 reviews" "
Rating 6 - Okay. 5 out of 149 reviews" "
Rating 4 - Poor. 0 out of 149 reviews" "
Rating 2 - Terrible. 1 out of 149 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Lorraine

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Recently returned from a 3 night stay at these apartments and we had a great stay in apartment 6. It was modern, clean and bang in the centre of Franschhoek town. The check in was the quickest ever and room was ready for us despite arriving early. The facilities were great and bed comfy - didn’t want to leave the place and wouldn’t hesitate to book when visiting again 😀
Stayed 3 nights in Jan 2024

10/10 Excellent

Werner, Beaverton

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great property, will stay again
Stayed 2 nights in Dec 2023

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, room comfort
Simply Outstanding
One of the best apartment's we have ever stayed in. Location, value for money, service, friendliness, comfort and overall experience was simply outstanding. I would not consider staying anywhere else in Franschhoek
Stayed 1 night in Dec 2023

2/10 Terrible

Amy

Liked: Cleanliness, room comfort
Bait and Switch! Watch for add on fees
It’s a bait and switch. They won’t let you add people to the booking on hotels.com. Once you arrive they add $75 per person on top of the booking fee. It’s a nice place but watch out for the add on fees.
Stayed 1 night in Oct 2023

6/10 Okay

syd

Stayed 1 night in Sep 2023

8/10 Good

Bernadette

Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Bronwyn

Liked: Amenities, property conditions & facilities
The Ivy was recommended to us by good friends for it's amenities, being close to the heart of Franschhoek and for being a little "home away from home" and it certainly delivered. We were welcomed by Wellington and he was just so pleasant and helpful, nothing was too much trouble. There is a great little welcome area with some lovely snacks, waters etc. Load shedding did happen whilst we were there but it really wasn't;t a problem, the unit is equipped with an inverter so it was really the fridge and zircon that was off in that time, which had no effect on our stay, all the lights still worked which was wonderful. We would definitely stay again on our next visit to beautiful Franschhoek. Highly recommend a day on the wine tram too :)
Stayed 2 nights in Apr 2023

10/10 Excellent

Michelle

Stayed 3 nights in Apr 2023

10/10 Excellent

Samantha

Stayed 1 night in Oct 2022

10/10 Excellent

James

Liked: Cleanliness, room comfort
Super sleek
Apologies or the gush. But these are trophy apartments. Looks like everything was built or bought just yesterday. We were like puppies running around squealing. Could not be a better location. Loved the sweet little swimming pool. Really appreciated he laundry, and reveled on the balcony.
Stayed 3 nights in Jan 2022

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Well located and excellent service on arrival. The apartment we had needed some renovation - toilet door handle fell off and the skirting around the kitchen area wasn't fixed. However overall the property is lovely and has all the amenities needed for any length of stay
Stayed 2 nights in Nov 2021

10/10 Excellent

Euan

Travelled with family
Liked: Cleanliness, room comfort
Brilliant self catering accomodation
Great central location and amenities.
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
lovely and central!
It was wonderful and not the first time staying at the Ivy. It is literally off the main street. Great space. Just a couple of things - no bulbs in bedside lamp and bedding feather, even after calling reception and being told of course it is not (my sister is slightly allergic, I love feather bedding). Otherwise, really great place to stay. I'd suggest more coffee pods and perhaps a description of what type of coffee is in the various pods. Thank you
Stayed 1 night in Mar 2021
Response from Management on 31 Mar 2021
Dear Guest, Thanks so much for taking the time to review our property and for your positive feedback regarding your recent stay with us. We are delighted to read about your experience and will take the time to share it with the rest of our team. We look forward to welcoming you back soon for more of the same. Kind Regards, The Ivy Apartments Team.

8/10 Good

Verified traveller

Travelled with family
Liked: Room comfort
Stayed 2 nights in Oct 2020
Response from The Ivy on 10 Nov 2020
Dear Guest, Thank you for taking the time to rate our property. We appreciate the feedback and will forward it to the rest of the team. We do hope to see you again in the future for another great stay. Thank you Warm Regards, The Ivy Team

10/10 Excellent

Vanessa

Liked: Cleanliness, room comfort
Blissful
Everything about my stay was exceptional from the time I checked in. Friendly knowledgeable helpful staff. Fabulous decor good space. Cleanliness A+. I was sad to leave and already planning my next trip.
Stayed 2 nights in Oct 2020
Response from The Ivy on 28 Oct 2020
Dear Vanessa, Thank you for taking the time to write the wonderful review. We appreciate the fantastic feedback and will share this with the rest of the staff. We are pleased to hear that you had a great stay with us and we will be happy to welcome you back in the future for another greats stay. Have a great day Regards, The Ivy Team

10/10 Excellent

LIZ

Liked: Cleanliness, room comfort
Comfortable and Clean
Excellent location, spacious accommodation, clean, modern , friendly welcome. could not ask for more
Stayed 2 nights in Oct 2020
Response from The Ivy on 28 Oct 2020
Dear Liz, Thank you for taking the time to write the lovely review. We appreciate the wonderful feedback and will share this with the rest of the team. We do hope to see you again in the near future for another great stay with us. Thank you, have a great day Regards, The Ivy team

10/10 Excellent

Amanda

Travelled with group
Liked: Cleanliness, room comfort
Second time staying at the Ivy, and loved it just as much as the first. Centrally located, modern apartments that are a great place to stay while in Franschhoek.
Stayed 1 night in Sep 2020
Response from The Ivy on 1 Oct 2020
Dear Amanda, thank you for taking the time to write the lovely review. We are pleased to hear that you enjoyed your stay with us. We hope to see you again in the future for another great stay. Thank you

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, room comfort
Great spot to say in Franschoek
Very nice and well-situated property in Franschoek. Had a great time... hotel manager was excellent and very obliging.
Stayed 3 nights in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great choice at the heart of franschhoek
great location, very large modern apartment, highly recommended for the area as it is in the heart of Franschhoek
Stayed 2 nights in Jan 2020
Response from Manager on 27 Jan 2020
Dear Guest, Thank you for a lovely review. We do appreciate. It lovely to see that you enjoyed your stay with us. Hope to see you back in future for more of the same. Kind Regards The Ivy Apartments

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent apartment right in the centre of Franschoek - easy for restaurants and all local amenities. Would not hesitate to stay at the Ivy Apartments again
Stayed 2 nights in Oct 2019
Response from Management on 4 Nov 2019
Dear Guest, Thank you for taking the time to review The Ivy Apartments. It is always a motivation for the team to see a 5 out of 5 review We do hope to see you back in future for more of the same. Kind Regards The Ivy Team

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Perfect Winelands Getaway
We had a really wonderful stay at the Ivy Apartments that was beyond all expectations. The apartments are perfectly located in the middle of Franschoek, and you can walk to all the best shops and restaurants. Inside the apartment you will have everything you need and more for a comfortable stay. Thank you to the Ivy team for accommodating us at short notice and for making our celebration weekend so very special.
Stayed 1 night in Jun 2019
Response from management on 4 Jul 2019
Dear Kathleen, Thank you for taking the time to review The Ivy Apartments. We do appreciate. It is wonderful to read that you had a lovely time spend with as at The Ivy, it is what we strive for. Hope to see you back in future for more of the same. Kinde Regards The Ivy Apartments

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gem in Franschoek
We had a fabulous trip to Franschoek and staying at the ivy apartments was just the cherry on top. Excellent location, clean and beautifully furnished
Stayed 1 night in May 2019
Response from manager on 13 May 2019
Dear Tanya, Thank you for taking the time to review The Ivy Apartments. We do appreciate. It is always wonderful to read that our guests and a memorable stay with us. Hope to see you back in future for more of the same. Kind Regards The Ivy Apartments

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous location! Helpful staff, beautiful spacious accommodation.
Stayed 2 nights in Apr 2019
Response from General Manager on 24 Apr 2019
Dear Guest, Thank you very much for taking the time to review The Ivy Apartments. We are glad to read about your recent experience. 5 out of 5 is always a great motivator and we will definitely share this with the rest of our team. DO keep us in mind on your next visit to Franschhoek. With Kind Regards, Ivy Apartments Team

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness
Really disappointing to book the Penthouse Apartment, only to be told that there was no washer or dryer as stipulated
Stayed 4 nights in Mar 2019
Response from Ivy Management on 7 May 2019
Thank you for taking the time to review The Ivy Apartments. It is only through feedback such as yours we are able to improve our guest experiences where necessary. We sincerely apologize about the misunderstanding regarding the washing machine. The error has since been amended to ensure our future guests are provided the correct information. We trust that our assistance with your laundry was in order. Thank you once again for your review. We look forward to the opportunity of hosting you again in the near future. Kind Regards The Ivy Apartments Management

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service, amenities
Great location, but the property was a little tired and needed a deep clean - staff very good
Stayed 2 nights in Feb 2019
Response from Management on 21 Feb 2019
Dear Guest, Thank you for taking the time to review our property. We do appreciate. We are sorry for any inconvenience and will definitely bring cleanliness of the apartment under the attention of management. Hope to see you back in future. Thank you The Ivy Apartments.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Excellent location, friendly and helpful staff. Secure parking
Stayed 1 night in Feb 2019
Response from Management on 19 Feb 2019
Dear Guest, Thank you for a wonderful review of our Property. We do appreciate. It is alway good to know that our guest had a good experience with us. Hope to see you back soon. Thank you The Ivy Apartments

10/10 Excellent

LoveOntario, Ontario Canada

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you don't have a car this property is well located right as you enter Franschhoek. Everything you need is within walking distance, including Woolworths. It was surprisingly quiet at night. The staff were efficient and friendly and we really appreciated being able to check in early after a long flight.
Stayed 1 night in Feb 2019
Response from management on 14 Feb 2019
Dear Guest. Thank you for the review. We appreciate. It is wonderful to know that you had a good experience with us. Hope to see you back in future. Thank you The Ivy Team

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from The Ivy Apartments on 25 Jan 2019
Dear Guest, Thank you for the review. We do appreciate. We hope to see you back soon for more of the same.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous
Couldn't recommend enough. Great location, really safe, warm and welcoming staff. We'd love to return....
Stayed 4 nights in Dec 2018
Response from The Ivy Apartments on 8 Jan 2019
Dear Julie, We are delighted to hear that it was such a memorable time .Thank you for your review, we are looking forward to welcoming you on your next stay with us.

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious inside and the perfect location.
Spacious stay, amenities including clothes washer were just what was needed, location was perfect and room service was very attentive. Will recommend this hotel for others.
Stayed 3 nights in Oct 2018
Response from MS on 29 Oct 2018
Dear Roy, Thank you for taking the time to review our property. Hope to see you back in future

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place situated just off the Main Street in Franschhoek We stopped in apartment 8 which had everything we needed. We were also able to check in early by prior agreement which was great. Would recommend
Stayed 1 night in Jun 2018
Response from General Manager on 22 Jun 2018
Dear Guest, Thank you so much for taking the time to review our property and for your kind words which will definitely be share with the rest of the team. We look forward to welcoming you back for more of the same in the near future. Kind regards The Ivy Apartments Team

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot on the main street. Very nice place
Response from The Ivy Apartments Team on 1 Jun 2018
Dear Allan, Thank you for taking the time to review our property on Expedia. We are delighted to hear about your recent experience and look forward to welcoming you back in the near future. Kind regards, The Ivy Apartments Team,

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous Stay at the Ivy!!
The place was beautiful and comfortable. The staff super friendly and helpful and couldn’t do enough for you. The location fabulous to walk to everything in town and the entire wine region is absolutely gorgeous!’
Stayed 2 nights in Feb 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable apartment, with everything you might need (including very welcome airco), and accommodating staff, ideally located to explore Franschoek. The property has a nice pool corner where you can relax, with trees providing just enough shade. The pool was unexpectedly cold though. Secure parking is also included. We had a lovely stay!
Stayed 1 night in Jan 2018

8/10 Good

tara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great apartment. Nice size and location. Clean and beautiful decor. Cute cafe very close by.

10/10 Excellent

Carey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centre of town
Great one night stay to experience Franschhoek from the center of town.

10/10 Excellent

Noelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Rachel, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely apartment in great location
We stayed here for a couple of nights for our visit to Franschhoek. Apartment 5 was lovely and more than we needed. It had 2 bedrooms- a large one on the mezzanine level with a large bathroom and a smaller double room on the ground level with a smaller shower room. The kitchen had all the things you need inc washing machine, espresso machine, large fridge freezer. There was also a large tv in the lounge area and wifi. There is a (very) small pool area, but I don't think it gets the sun much. The location is fantastic- right in the heart of Franschhoek, a short walk to all restaurants and the wine tram office.
Ground level room
Kitchen
Balcony
Master bedroom

8/10 Good

andrew

Liked: Cleanliness, staff & service, room comfort
Good. Location But
Because of a local dispute the patio was off limits which curtailed employment of the flat considerably. The tv had no remote control so subtitles were not available. No good for someone with hearing difficulties. Various things were broken e.g. Light fitting. Towel rail. Could do with some maintenance. Best was location with secure car parking in centre of town.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Annette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious modern apartment
Very clean and modern apartment (number2) in great central location. Although it had two bedrooms, the master was in a loft so open to noise etc from below. Ok for us as we were only a couple! Lots of light coming into apartment so take eyeshades if this bothers you. Had one terrace opening onto the light well - so not a pleasant place to sit. The larger terrace was unfortunately barred from use and was surrounded by high screens anyway so no views.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Melissa, Charlotte NC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 stars!!
Great overnight get away from Cape Town. Upscale apartment was fantastic and the nice gentleman who helped with a late check in and an early check out seemed to appear just as we needed him. Overall great time! Would highly recommend and look forward to returning.

8/10 Good

Sean, Edmonton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 night at Ivy
Nearby restaurants and very nice modern apartment.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location right in Franschhoek with well appointed and spacious apartments