Terrace/patio

Reviews of Lanzerac Hotel

5 out of 5
Lanzerac Hotel
Lanzerac Road 1, Stellenbosch, Western Cape

Reviews

9.0

Wonderful

Rating 10 - Excellent. 66 out of 89 reviews" "
Rating 8 - Good. 10 out of 89 reviews" "
Rating 6 - Okay. 5 out of 89 reviews" "
Rating 4 - Poor. 5 out of 89 reviews" "
Rating 2 - Terrible. 3 out of 89 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Richard, Winnetka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is excellent especially the staff
Stayed 4 nights in Aug 2023

10/10 Excellent

Ryan

Stayed 2 nights in Mar 2022

8/10 Good

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pool area a little small. Very disappointed that during our stay the pool was closed one afternoon to host a private party.
Stayed 2 nights in Jan 2022

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are lovely, as well as the views. The staff is also amazing
Stayed 1 night in Jul 2021

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were pampered by the staff and so it was Wonderful night and we will definitely come back again
Stayed 1 night in Mar 2021
Response from Debbie on 20 Apr 2021
Lovely to hear you enjoyed your stay with us. We look forward to welcoming you back in the near future.

4/10 Poor

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Dec 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
Spectacular stay. The staff is incredibly professional and the grounds are immaculate. The restaurants may have been the best part. We loved every minute.
Stayed 2 nights in Feb 2020

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely satisfied!
The weather was amazing, and the staff were extremely helpful and friendly! The food and wine was also wonderful (3 different restaurants available to eat in!), and a wonderfully idyllic pool area. Highly recommend and we can’t wait to go back!
Stayed 3 nights in Feb 2020

10/10 Excellent

Sneha N

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is an exceptional hotel and having travelled to over ninety countries, and having stayed at many unique five star properties, I do not hesitate to number this hotel as one of the select properties. The grounds around the hotel, are fantastic for strolling and you can tour the vineyards and see the grapes being cultivated and the area around the outdoor pool is beautiful. You also have a private patio area adjacent to the hotel room and access to internal courtyards. The hotel is set on a stunning wine farm which goes back over 300 years but has very modern buildings with great ambience. It offers easy access to hiking trails and one can rent a bicycle to access the nearby countryside. I would recommend the e bicycles as the one speed bicycles are heavy, don’t handle well and require a lot of hard work to cycle up and down the rolling hills near the hotel. (Think of the heavy, utilitarian old-style bikes of Amsterdam; a moto cross or mountain bike would be much more appropriate. But this is a minor complaint. The breakfast buffet is exceptional and the dining room and the pub also offers exceptional food. The mini bar is offered as a complimentary service and there are some exceptional offerings. The complimentary glass of wine provided upon check in is likewise of exceptional quality. I loved this hotel so much that for the duration of my stay, I seldom left the grounds. Although I didn’t use the spa service, I can understand why it would be highly rated.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was wonderful service , spa was gorgeous and room was great. The only negative I might say is that the food in the more casual restaurant was Okay
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

10/10 Excellent

Jacques

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel ever. If there was a seven star category, this hotel would be it.
Stayed 1 night in Nov 2019
Response from Debbie Buhrs on 5 Jan 2020
Thank you very much for your lovely feedback. Kindest regards

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the end of a Cape Lands rainbow
Second stay at this awesome resort. From start to finish, the attention to detail, the warmth of the staff and the setting is perfect. And, the fellow guests seem to be friendly, proper and seasoned travelers. Even the resident owl (appears at sunset in its designated tree) played its part each night to make the experience special.
Stayed 1 night in Nov 2019
Response from Debbie Buhrs on 5 Jan 2020
Dear Donald Thank you very much for you lovely feedback, we are truly happy you had such a memorable stay with us. We hope to welcome you back in the near future. Kindest regards

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Splendid
The service received was impeccable - anything was possible and they made sure all our needs were taken care of. The room was fantastic and spacious. the location perfect for touring the cape winelands and in a nice area for a morning run
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is gorgeous. The rooms are super spacious and beautiful. The property is amazing. The views of the vineyards at the Spa during sunset are amazing.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property, gorgeous rooms, spacious, looks newly renovated. Great staff, lots of gardens and gorgeous views in the property.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

10/10 Excellent

Desiree

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a truly magnificent hotel! Every aspect of our stay there was as good as it gets - anywhere in the world. We are already planning a return visit because this one was too short. Beautiful accommodation. Great restaurants. Excellent breakfast. Loved the wine-tasting!
Stayed 1 night in Jun 2019

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

10/10 Excellent

Thierry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sérénité
Magnifique endroit
Stayed 1 night in Mar 2019

10/10 Excellent

maher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to relax
We stayed up there for 5 night, it was wonderful place to night in. We went to Cape couple days to do some sightseeing. So the lefting days all in stellboch. It 10 mins from downtown area. 25 min from century city and mall.
Stayed 5 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old World Grandeur
Lanzerac Hotel is a grand hotel of a bygone era. Great grounds, staff eager to please, and food that's satisfying and local. We ate at both the casual outside dining, and another night in the more formal dining room. Our junior suite was exactly what we hoped for -- large, airy (high ceiling) and furnished stylishly. Lanzerac is outside the town of Stellenbosch which is not the greatest area for tourists. With a car, Lanzerac is worth experiencing if you enjoy historic properties.
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2018

10/10 Excellent

M Harrisberg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018
Response from Lanzerac Hotel & Spa on 30 Oct 2018
Thank you for the five star rating.

6/10 Okay

Jean Njeri

Liked: Cleanliness, property conditions & facilities, room comfort
Expected much better from this establishment!
We generally enjoyed the stay. However the dining service was not within our expectations. The breakfast service was especially poor. The waiters were not focused on their work. They mixed orders, were slow to deliver food items and failed to pay attention to detail. The room stewards were disrespectful and entered a room despite being informed that the turn down service was not required!
Stayed 1 night in Sep 2018

10/10 Excellent

Jillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous place, great wine
Wonderful birthday and honeymoon stay! Loved the rooms and the spa!
Stayed 2 nights in Sep 2018
Response from Lanzerac Hotel & Spa on 30 Oct 2018
Thank you for joining us, we are glad to have played a role during these special occasions.

10/10 Excellent

Wilhelmus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of our favorites, beautifully restored after devastating fire. Could not be better
Stayed 1 night in Sep 2018
Response from Lanzerac Hotel & Spa on 30 Oct 2018
Thank you for the five star rating, we are glad to hear that you were impressed with the restoration.

10/10 Excellent

Nina, India

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Excellent hotel close to the centre
The staff was very unfriendly but the rooms and bathrooms were fabulous and so was the view,with the vineyards just beyond the veranda.

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

David, Sydney, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed the beautiful location,the hotel and its history and the friendly staff.

10/10 Excellent

A, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel.
Beautiful hotel just outside Stellenbosch right in the heart of the winelands. Fabulous room - we stayed in a standard room, but felt like we were staying in small suite. Staff were excellent and could not do enough to help us. Food in the restaurant was delicious for both breakfast and dinner. Beautiful swimming pool. Fabulous wine.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay Lanzerac, fantastic rooms, amazing food in the restaurant, spa treatments were wonderful, the gym could benefit from s but more love, wines are nice and staff if very friendly and service minded.

10/10 Excellent

Marissa, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel and Spa, in a stunning location
We had a great time staying here for 1 night, the hotel staff were friendly and helpful, the room was amazing and huge with a very comfortable bed. We had dinner in the restaurant which was beautiful, and also did a wine tasting - their Pinotage is amazing. I would also highly recommend the spa, I had a very relaxing massage there. We enjoyed every second of our stay at Lanzerac.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easter weekend
Great hotel, great area.

8/10 Good

Mohammad Reza, Panfresh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
pleasant
Quite and pleasant. We had left one day earlier with out any discounts.

8/10 Good

Geoffrey, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lanzerac Hotel.
This hotel grows on you. They have delightful dining options, the food excellent & the ambiance of the whole Estate is first class. Our only problem was with the bedroom & bathroom which, whilst very spacious, is looking rather tired however, we understand, that extensive refurbishment work is being carried out during 2015. Altogether, we enjoyed our four days at the Lanzerac immensely & would not hesitate to go back.

10/10 Excellent

Sue, Aus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Fantastic room, huge, all the comforts you would want. Staff helpful, arranging transport, bookings. Breakfast and dinner delicious. Could not fault.

10/10 Excellent

Karin, Copenhagen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fantastic place - highly recommended
We had an absolutely fabolous time in Lanzarac and can only recommend it. Fantastic service, amazing food, great surroundings and beautiful hotel including the wine and cigar lounge, which an extra touch to the place. A great off-set to a wine tour in Stellenbosch. We only wish they had room for us for more than one day.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfection.
We really enjoyed our 4 night stay in this hotel. It felt luxurious from the moment we arrived on the tree lined drive. The staff were all friendly and accommodating taking a fussy child in their stride. We loved the restaurant, meals on the terrace and in the deli. The wine tasting was great. The only criticism would be that the restaurant menu was too restrictive for 4 nights so we ate out on the last night.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Grand, yet dated
A grand hotel, but in need of a makeover.

10/10 Excellent

Rob, Australia - WA - Perth

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Outstanding; Value: Great deal; Service: Flawless, Go the extra mile, Phenomenal; Cleanliness: Gleaming, Beautiful;

6/10 Okay

Grant, Johannesburg

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Wonderful setting.
The general feel of the establishment is outstanding and the buildings ooze history and charm. General service levels are good but let down by disappointingly sloppy housekeeping staff. Good food and dining room staff very good. Overall a happy experience.

2/10 Terrible

Michael, cape town

Disliked: Cleanliness, staff & service, property conditions & facilities
Somthing Missing,
My wife and I decided to take a coupple of nights to celebrate our aniversary at Lanzerac. We booked a luxury room, only to be given a classic room, then told that the room was a luxury room when it was obvious that it was not. We were told that our room had a private pool- which was actually shared between three rooms and had any number of gardeners and pool cleaners making noise and certainly disturbing any sence of privacy. The room was dusty and had major cobwebs. The restaurant got our room service order wrong and delivered the wrong meal. All in all the basic little details were missing, no welcome fruit in the room, no paper in the stationary pad, no salt in the salt sellers, all in all we felt that for a five star hotel the amount of mishaps was inexcusable. We were left feeling taken advantage of, and we won't be coming back!

10/10 Excellent

R, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb
Superb in every way - great rooms, attentive service, and lots of amenities on site.

4/10 Poor

HS, London

Disliked: Staff & service, property conditions & facilities
Very poor Service
Hotel benefits from stunning setting but service is extremely poor (no water on our second day and no one in the hotel apologised or tried to keep us informed about repair status). Overall the hotel is in need for some maintenance.

10/10 Excellent

Nick, Durbanville

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Honeymoon
Very enjoyable and comfortable. Thanks for an awesome stay.