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Reviews of Hyatt Regency Cape Town

5 out of 5
Hyatt Regency Cape Town
BUITENGRACHT STREET, CAPE TOWN CITY, CENTRE, 126, Cape Town, Western Cape

Reviews

8.8

Excellent

Rating 10 - Excellent. 272 out of 501 reviews" "
Rating 8 - Good. 166 out of 501 reviews" "
Rating 6 - Okay. 36 out of 501 reviews" "
Rating 4 - Poor. 15 out of 501 reviews" "
Rating 2 - Terrible. 12 out of 501 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was lovely
Stayed 1 night in Apr 2024

10/10 Excellent

Michael Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
The best service I’ve received at a hotel in my life. Staff was beyond attentive and friendly.
Stayed 5 nights in Apr 2024

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Alhamd, CAIRO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Phenomenal property with a staff that went above and beyond to ensure a perfect family reunion. Could not recommend it more. Absolutely perfect!
Stayed 4 nights in Mar 2024

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 5 nights in Mar 2024

10/10 Excellent

Dr Bolarinwa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
great customer service. Will return
Stayed 3 nights in Feb 2024

10/10 Excellent

Itamar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, comfy , great view of table mountain and the staff was excellent.
Stayed 3 nights in Jan 2024

8/10 Good

Mark, Stratford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If staying in Cape Town's City Centre, this is one of the top properties. The rooms are modern, comfortable, safe and immaculate. When I arrived, the hotel could not find my booking, which I made almost a year earlier. Fortunately they made every effort to sort the situation out. I found this property a helpful homebase, in visiting several downtown tourist sites including District Six and The National Gallery. It is near to many of the bus routes, which makes getting a ready a cinch. Lodging in the Bo-Kaap district was interesting too. Hearing call-to-prayer was an unexpected and pleasing sound. I stayed during NYE and the festivities roll right through the corner intersection. It was quite the party. My favourite feature of the hotel was the take away cafe/kiosk in the lobby. Great sandwiches, coffee and sweets and at a great price. My least favourite hotel feature was the pool area. It doubles as a bar with numerous guests smoking cigarettes and Hooka/Shisha. It's nauseating to an extreme. A peculiar mixture of clientele too. For my last Cape Town day, I've moved to Camp's Bay Village. It's down-market, but much more authentic and free of pretence. I recommend visitors mix it up, a couple days in the city centre and a few days at the beach. Value rating = medium.
Stayed 4 nights in Dec 2023

8/10 Good

Esono

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay at a perfect location in the heart of Africa
Stayed 2 nights in Nov 2023

10/10 Excellent

Eric, Los Angeles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful and very helpful. A special thank you to their concierge, Sedeeik. He was amazing with arranging personal tours for us and made my wife's birthday quite memorable. Thanks!!!
Stayed 7 nights in Nov 2023

10/10 Excellent

Yasin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Eugene on 11 Aug 2023
Good Day Hope you very well and safeWe're really grateful and appreciate you taking the time to share your rating and comments with us, And that you had a good experience, you had staying with usWe hope to see you again in the future.RegardsEugene

10/10 Excellent

Rob

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really helpful staff
Stayed 2 nights in Jul 2023
Response from Eugene on 26 Jul 2023
Good DayThank you so much for this amazing scoring. We are delighted that you enjoyed your stay with us. We look forward to hosting you again soon.Kind RegardsEugene

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was helpful and made me feel welcomed. The breakfast buffet was great
Stayed 3 nights in Jul 2023
Response from Eugene on 6 Jul 2023
Good Day thank you for your review. We are delighted to hear that you enjoyed your stay with us. This motivates us to do even better. We hope to see you back soon. Have a great day. Hyatt Regency Cape Town.RegardsEugene

10/10 Excellent

Maja

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Service was amazing
Stayed 1 night in Apr 2023
Response from Eugene on 3 Jul 2023
Good DayThank you so much for this great scoring given to our hotel on your visit to the Hyatt Regency Cape Town. We are delighted to receive such great scoring from you. We look forward to welcoming you back to our hotel again soon. We will share with our teams as this comments strive us to continue the good work.Kind RegardsEugene De Beer

10/10 Excellent

Lisa

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nadine at check in was an absolute Stella star ! Can’t thank her enough
Stayed 1 night in Jun 2023
Response from Eugene on 5 Jun 2023
Good DayThank you so much for this great scoring given to our hotel on your visit to the Hyatt Regency Cape Town. We are delighted to receive such great scoring from you. We look forward to welcoming you back to our hotel again soon. We will share with our teams as this scoring leaves us positive to continue the good work.Kind RegardsEugene De Beer

10/10 Excellent

Jacob

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful experience!
Across the board, this was a 5-star experience. The incredible staff are attentive, friendly, and helpful. The room was clean, comfortable, and luxurious. Abubakr at the front desk was particularly helpful in pointing out coffee shops and fun places to visit.
Stayed 1 night in May 2023
Response from Eugene on 22 May 2023
Good DayThank you so much for this great scoring and comments given to our hotel on your visit to the Hyatt Regency Cape Town. We are delighted to receive such great scoring from you. We look forward to welcoming you back to our hotel again soon.Kind RegardsEugene De Beer

10/10 Excellent

Caralee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Eugene on 22 May 2023
Good DayThank you so much for this great scoring given to our hotel on your visit to the Hyatt Regency Cape Town. We are delighted to receive such great scoring from you. We look forward to welcoming you back to our hotel again soon.Kind RegardsEugene De Beer

4/10 Poor

Claire

Disliked: Amenities, property conditions & facilities
Very expensive, over sold, not 4 star. Gym, pool and sauna very disappointing.
Stayed 5 nights in Apr 2023
Response from Eugene on 25 Apr 2023
Good Day Thank you so much for your feedback, for us to improve on and we do apologize for the experience you hadWe'll continue working hard to provide you with an excellent experience and serviceThanks for taking the time to write this review; it means a lot to us and we hope to see you again in the futureas we strive to grow and improve dailyRegardsEugene

8/10 Good

Everton

Stayed 5 nights in Apr 2023
Response from Eugene on 25 Apr 2023
Good Day Hope you very well and safeWe're really grateful and appreciate you taking the time to share your rating We hope to see you again in the futureRegardsEugene

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay and attentive staff
Second visit to Cape Town, wanted to stay near Bo Kaap, Kloof Street, Long Street, and near Table Mountain for hiking. A lot to do in the area, very electric, much more of a Cape Town experience than other more touristy areas. Breakfast buffet is pretty incredible. Staff extremely friendly. Nice pool
Stayed 3 nights in Mar 2023
Response from Eugene on 4 Apr 2023
Good Day Hope you very wellThank you so must for the amazing review and scoringWe really appreciate this and will even make us do even betterHope to see you again in the futureRegardsEugene

8/10 Good

Michelle

Stayed 5 nights in Mar 2023
Response from Eugene on 3 Apr 2023
Good DayThank you so much for your scoring. We do hope to welcome you back to our hotel again in the near future.Warmest RegardsEugene

10/10 Excellent

Elizabeth A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Mar 2023
Response from Eugene on 17 Apr 2023
Good Day Hope you very well and safeWe're really grateful and appreciate you taking the time to share your rating and comments with us, And that you had a good experienceWe hope to see you again in the futureRegardsEugene

10/10 Excellent

Sharolyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Treated Us Like Royalty
Our stay was amazing! From the time my family and I arrived, we felt well taken care of! All the staff especially the front desk, breakfast hostess, pool bar attender, Urchins waiter, and concierge provided 5 star service! We will definitely stay here again in the future.
Stayed 4 nights in Mar 2023
Response from Eugene on 3 Apr 2023
Good DayThank you so much for your valued feedback and comments. We do appreciate these good comments and to share with the team. These good comments and scores make us even do better. We do hope to welcome you back to our hotel again in the near future.Warmest RegardsEugene

10/10 Excellent

Wezi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is amazing and the staff are so wonderful, friendly and just so helpful. Makes your stay really great
Stayed 4 nights in Feb 2023
Response from Eugene on 17 Mar 2023
Good Day Thank you so much for your positive feedback! We're glad to have you as our guest. We'll continue working hard to provide you with an excellent experience and serviceThanks for taking the time to write this review; it means a lot to us.RegardsEugene

10/10 Excellent

Nadiyah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hyatt is in a great location in Capetown
Stayed 4 nights in Feb 2023
Response from Eugene on 17 Mar 2023
Good Day Thank you so much for your positive feedback! We're glad to have you as our guest. We'll continue working hard to provide you with an excellent experience and serviceThanks for taking the time to write this review; it means a lot to us.RegardsEugene

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 6 nights in Feb 2023
Response from Eugene on 3 Mar 2023
Dear Guest, thank you for taking the time to review your stay with us. We look forward to welcoming you back to the hotel soon. Have a great day. Hyatt Regency Cape Town.

10/10 Excellent

Allison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff members at the hotel were incredibly friendly & helpful. We got to know quite a number of them & they took special care to remember things we liked & gave us great suggestions on things to do & places to go.
Stayed 7 nights in Feb 2023
Response from Eugene on 3 Mar 2023
Dear Guest, thank you for taking the time to review your stay with us. We look forward to welcoming you back to the hotel soon. Have a great day. Hyatt Regency Cape Town.

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, room comfort
Worst part of Cape Town trip
It was extremely terrible. I tried to call the reservation desk two days prior to checking in. No answer. Then upon checking in we were given a room with a bathroom that looked like it was made for a hospital room, not a 5 star hotel. There was no curtain and as a result the shower water soaked the whole bathroom floor which was a huge slipping hazard. The sink was a small hole in the wall. The bath gel, shampoo and conditioner came in very very small bottles. Barely enough for one person, let alone two. Which you pay more money for 2 ppl occupancy. The in room dining menu was no where to be found. In room fridge was empty except for 2 bottles of water. We had to call and ask for bedroom slippers and bathrobes. They said they do not provide this unless guest specifically requested it. They were also missing a hair dryer. I assume this should be standard in a 5 star hotel. But it was missing from the room. Calling down to concierge, in room dining and housekeeping was a nightmare. Absolutely no one answered. Only reception was answering their phones. And when talking to reception, their response was so slow. I ended up going down myself to order in room dining because even though they promised to get back to me, they didn't (i waited 30 minutes). Hotel promised to make it up to me, but poor communication between the hotel staff just ended up with confusion, more problems and almost renegging on what was previously promised to me. Extremely terrible hotel.
Stayed 3 nights in Feb 2023
Response from Eugene on 3 Mar 2023
Dear Guest we are sorry to hear that your stay at the hotel was not what you expected. We have taken note of all your points raised and shared it with the relevant departments. Please let us know if there is anything else we can assist you with. Hyatt Regency Cape Town.

10/10 Excellent

Srdan

Stayed 1 night in Feb 2023
Response from Eugene on 17 Mar 2023
Good Day Thank you so much for your positive feedback! We're glad to have you as our guest. We'll continue working hard to provide you with an excellent experience and serviceThanks for taking the time to write this review; it means a lot to us.RegardsEugene

8/10 Good

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 11 nights in Feb 2023
Response from Eugene on 17 Mar 2023
Good Day Thank you so much for your positive feedback! We're glad to have you as our guest. We'll continue working hard to provide you with an excellent experience and serviceThanks for taking the time to write this review; it means a lot to us.RegardsEugene

2/10 Terrible

Jacobus

Stayed 1 night in Feb 2023
Response from Eugene on 18 Feb 2023
Good Day Hope you very well and safeThank you for the scoring can you please give us some feedback to improve our service.We hope to see you again in the futureRegardsEugene

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2023
Response from Eugene on 18 Feb 2023
Good Day Hope you very well and safeThank you for the amazing review and sharing your experience with us.We hope to see you again in the futureRegardsEugene

10/10 Excellent

Sandra

Stayed 4 nights in Feb 2023
Response from Eugene on 18 Feb 2023
Good Day Hope you very well and safeThank you for the amazing review and sharing your experience with us.We hope to see you again in the futureRegardsEugene

2/10 Terrible

david

Stayed 2 nights in Jan 2023
Response from Eugene on 18 Feb 2023
Good Day Hope you very well and safeThank you for the scoring can you please give us some feedback to improve our service.We hope to see you again in the futureRegardsEugene

4/10 Poor

Marina

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
I was really disappointed with the apparent lack of care to real customer service. The stand up lamp was broken in our room. The telephone hand set was not working properly, the sliding door between the bedroom, bathroom was stuck. Obviously the room was not checked before our arrival. The first call for help was forgotten until I so complained with a second call. The lamp and handset were removed never to be seen again. We were never advised about the elevator in the hotel to the parking garage underground and when coming back one night, we were concerned for our safety that we had to walk from the parking garage outside to the hotel front door. We were thereafter told about the internal elevator by the independent travel desk. The staff were polite and seemed to be doing a good job but obviously not good enough.
Stayed 2 nights in Jan 2023
Response from Eugene on 18 Feb 2023
Good Day Thank you so much for your positive feedback, for us to improve on and we do apologize for the experience you hadWe'll continue working hard to provide you with an excellent experience and serviceThanks for taking the time to write this review; it means a lot to us and we hope to see you again in the futureas we strive to grow and improve dailyRegardsEugene

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cape Town
All the hotel Colleagues from cleaners to reception, front door and breakfast team were excellent. They could not be more helpful and made me feel at home….thank you
Stayed 2 nights in Jan 2023
Response from Eugene on 18 Feb 2023
Good Day Hope you very well and safeThank you for the amazing review and sharing your experience with us.We hope to see you again in the futureRegardsEugene

10/10 Excellent

Keith, Rochester

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was lovely, the breakfast buffet was incredible!!!
Response from Eugene on 18 Feb 2023
Good Day Hope you very well and safeThank you for the amazing review and sharing your experience with us.We hope to see you again in the futureRegardsEugene

10/10 Excellent

Bryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a nice hotel, really clean, in a really cool neighborhood. PRO: - in Bo Kaap, which is really cool - has shops around, and within walking distance to Long Street - definitely make sure you get the Mountain View room - really close to basically everything - staff is super friendly - in hotel cafe is pretty good - generator kicks in during loadshed so you only lose out power for a minute or less. CON: - the room has a light that doesn’t work - pool is really small, and the water seems dirty, haven’t seen anyone swam in it - not sure how the sauna works at the gym (knob seems broken?) - bathroom in the room is really nice, really great tub Something’s to consider: - WiFi could be kind of weak - the Starbucks inside is… okay I guess? - a lot of random people around, basically people looking for money, so don’t respond to people trying to talk to you that you don’t recognize
Stayed 19 nights in Jan 2023
Response from Eugene on 18 Feb 2023
Good Day Thank you so much for your positive feedback! We're glad to have you as our guest. We'll continue working hard to provide you with an excellent experience and serviceThanks for taking the time to write this review; it means a lot to us.RegardsEugene

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Great hotel for the price, just lacking some basics like shower gel being replaced.
Stayed 4 nights in Jan 2023
Response from Eugene on 18 Feb 2023
Good Day Hope you very well and safeThank you for the amazing review and sharing your experience with us.We hope to see you again in the futureRegardsEugene

6/10 Okay

Ruth

10/10 Excellent

Rebecca

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Clean, nice, great staff, in a great area and location. Very pleased with my stay.
Response from Eugene on 18 Feb 2023
Good Day Hope you very well and safeThank you for the amazing review and sharing your experience with us.We hope to see you again in the futureRegardsEugene

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Best service, amazing rooms and bathrooms, great restaurant! Will definitely be back!!!!!
Response from Eugene on 18 Feb 2023
Good Day Hope you very well and safeThank you for the amazing review and sharing your experience with us.We hope to see you again in the futureRegardsEugene

10/10 Excellent

Joel

Liked: Cleanliness, amenities, property conditions & facilities
Exceptional staff in all departments, get to know you by name , great travel desk for all your holiday needs .
Response from Eugene on 18 Feb 2023
Good Day Hope you very well and safeThank you for the amazing review and sharing your experience with us.We hope to see you again in the futureRegardsEugene

10/10 Excellent

ROBERT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 13 nights in Nov 2022

8/10 Good

Reine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mass confusion at breakfast restaurant although the food and the selection were exceptional. Did not get our wake up call, although it was not a major problem for us. The staff were extremely friendly and helpful
Response from Eugene on 18 Feb 2023
Good Day Hope you very well and safeThank you for the amazing review and sharing your experience with us.We hope to see you again in the futureRegardsEugene

10/10 Excellent

Kazimiera

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Friendly and great helpful staff and a very selective breakfast buffet..
Response from Eugene on 18 Feb 2023
Good Day Hope you very well and safeThank you for the amazing review and sharing your experience with us.We hope to see you again in the futureRegardsEugene

10/10 Excellent

Beatrix, Ottawa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very pleased with our stay at the hotel. The price was reasonable and the service excellent. The buffet breakfast was super as well. We have not known about it before but we had a free transportation possibility to V&A Waterfront. That came very handy because the streets did not feel safe enough for walking.
Stayed 3 nights in Aug 2022
Response from Eugene on 19 Sept 2022
Good Day Hope you very well and safeThank you s o much for the amazing scoring and also commentsHope to see you again in the futureRegardsEugene

8/10 Good

Christine

Stayed 3 nights in Sep 2022
Response from Eugene on 19 Sept 2022
Good DayHope you safe and wellThank you so much for the great scoringHope to see you again in the futureRegardsEugene

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay. Staff were wonderful and room was very comfortable and clean.
Stayed 4 nights in Sep 2022
Response from Eugene on 9 Sept 2022
Good Day ChristinaHope you wellThank you so much for the great score and amazing commentsHope to see you soon againRegardsEugene

10/10 Excellent

Lateshia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will hold my experience in Cape Town to my heart. The amazing team their especially JP went above and beyond to make my stay there an ultimate pleasure. The travel desk ensured that I was able to experience the best that Cape Town had to offer. The hotel is right in the historic Bo Kapp area which offered so me unique learning opportunities. I can’t wait to return to
Stayed 3 nights in Aug 2022
Response from Eugene on 23 Aug 2022
Good Day LateshiaHope you very wellThank you for the amazing comments and this makes us grow our product and even do better to our guestsRegardsEugene