Property grounds

Reviews of Balmoral Lodge

3 out of 5
Balmoral Lodge
13 Constable Street, De La Haye, Bellville, Cape Town, Western Cape

Reviews

8.2

Very good

Rating 10 - Excellent. 11 out of 28 reviews" "
Rating 8 - Good. 11 out of 28 reviews" "
Rating 6 - Okay. 4 out of 28 reviews" "
Rating 4 - Poor. 1 out of 28 reviews" "
Rating 2 - Terrible. 1 out of 28 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

6.0/10

Amenities

8.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jay

Stayed 1 night in Sep 2023

6/10 Okay

Amanda

Business traveller
Potential to be great - but not quite there yet
The lodge has great potential, but management needs to focus on the detail. On arrival, there was no water in the en-suite bathroom. The kettle in the room was filthy, and I had to request a clean one from reception. But most disappointing was that the room was not connected to the generator like the rest of the lodge was, and I was not informed of this when booking or when checking in. Should I stay here again I would really like to see that these issues have been dealt with.
Stayed 1 night in Feb 2023
Response from Bruce on 16 Mar 2023
Dear Amanda,Thank you for taking the time and writing your review, we appreciate the feedback.Please accept our sincere apologies for the inconveniences caused during your stay. We will ensure that the situation with the kettle does not happen to any other guest and will advise our room attendants to be more tentative and vigilant.We are in the process of installing a solar system throughout the guesthouse, our funding has just been approved and should start with the installation mid to end April 2023 and hopefully be completed by end of May 2023.We hope to see you return in the near future.Yours in HospitalityBalmoral Lodge Management

8/10 Good

William

Business traveller
Liked: Cleanliness, property conditions & facilities
Grumpy
1 If a table / work surface is provided a chair might be helpful. 2If the room has an adjoining door, it should be more soundproof. 3What is the point of a winter weight duvet on a bed during a South African Summer.? Solve 2 + 3 and I might actually have been able to sleep in the bed provided.
Stayed 2 nights in Jan 2023
Response from Bruce on 16 Mar 2023
Dear William,Thank you for taking the time and writing us this review, your feedback is appreciated.I would like to apologize that we could not have made your stay more memorable. We will strive do much better and will attend to the above mentioned concerns.We do hope to see you return with the hope that we would have bettered your experience at our beautiful establishment.Yours in Hospitality,Balmoral Lodge Management

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from Balmoral Lodge on 25 Jan 2021
Dear Michael, Thank you for your review on our establishment. Regards, Marelize van Zyl (on behalf of the Balmoral Lodge Team)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Ok good staff but room need more cleaniness.close to airport
Stayed 1 night in Oct 2019
Response from Marelize on 22 Oct 2019
Good morning, Thank you for taking the time to write a review. We appreciate your feedback on how we can improve on our facilities and services as we strive for continuous improvement. We hope to welcome you back very soon. Warm regards, Marelize van Zyl (on behalf of the Balmoral Lodge Team)

10/10 Excellent

Rachelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy Lodge
The lodge was situated not too far from Cape Town. The rooms were cosy and beds were so comfortable! Would go there again anytime!
Stayed 5 nights in Oct 2018
Response from Melissa on 12 Nov 2018
Hi Rochelle, Thank you for taking the time to write a review we appreciate the positive feedback and comments. Looking forward to welcoming you back to Balmoral Lodge! Warm regards,

10/10 Excellent

Randall, Vancouver Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The lady at the front desk was wonderful to deal with. Breakfast was included and they exceeded my expectations. The staff were lovely. I got in late and they waited up for me (did call them about month before). Had to fetch my frail mother from an old age home nearby. The facility and services exceeded the price. Great value. Randall. Canada.
Stayed 1 night in Sep 2018
Response from Melissa on 5 Sept 2018
Dear Mr. Fell, Thank you so much for your lovely response! I am glad we exceeded your expectations - we take pride in our service and the guest house facilities. I hope you had lovely trip in South Africa and we hope to welcome you back, very soon! Kindest regards, Melissa Groenewald

8/10 Good

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

8/10 Good

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2018

10/10 Excellent

Best of golf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018

6/10 Okay

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty good
There was a mix-up of some kind when attempting to check in, where we were told our booking was cancelled despite it being confirmed on hotels.com website they were able to rectify this and check us into a different room. Following this our stay was uneventful, the room was large, the bed comfy and the breakfast was good. The area where it is located is a little out of the way, but the hotel has tall security gates around the property and secured parking..
Stayed 1 night in Sep 2017

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was perfect as it was close to the business location, clean room, friendly staff and a spacious room. Will stay here again when I have business in Bellville again.

8/10 Good

Christopher

Liked: Cleanliness, property conditions & facilities, room comfort
Very comfy
Very nice rooms and great breakfast... checkin was a bit confusing, but friendly.

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed here due to proximity to airport. The property is deceptively expansive with lots of interesting art work in several buildings. Breakfast was substantial. This is on the way to the wine country. Nicer locations in the wine country itself.

6/10 Okay

wayne

Liked: Cleanliness, room comfort
The actual property was basically good, had a small pool and an area for relaxing, plus secure parking. The close surrounding area was not desirable at all. But if you have a car it was easy to get to food restaurants etc.

10/10 Excellent

Nicol, Johannesburg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I missed my flight and booked into Balmoral.
It was just on the spur of the moment booking and I will definitely go back.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
nice location, but a bit far away from Cape town city centre

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden Gem 20 minutes from Cape Town Airport
The Balmoral Lodge is a hidden gem whose oasis of serenity is only a 20minute drive from Cape Town airport. Why stay at an over priced and impersonal run-of-the-mill airport hotel? You could be sipping cocktails instead next to a beautiful turquoise pool, under a uniquely designed South African"lapa" With an abundance of friendly, caring staff; spacious accommodation that tastefully reflects the African culture; an extensive breakfast buffet included in your stay (or add-on a dinner) at prices that don't blow the budget - the Balmoral Lodge has no trouble holding its own against many so called "superior" hotels. I give the BL TWO Thumbs UP and am happy to say that I have plans to book back here again next year!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home
Very charming lodge. Staff go out of their way to make the stay super pleasant. Great breakfast too.

6/10 Okay

Leif

Liked: Staff & service
Overnatningssted.
Ifgl beskrivelsen var der restsurant - men der skal bestilles mad dagen før og vi kom kl 19. Det stod IKKE i Hotel.com beskrivelse. Dog var der ret få km til nærmeste spisested.

8/10 Good

BERTRAND

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel confortable proche de l'aéroport, excellent service.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gutes Hotel im Standrand von Cape Town
War knapp eine Woche dort. Alles zu meiner Zufriedenheit.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service

8/10 Good

Remo, Rubigen

Liked: Room comfort
Sehr freundlicher Empfang, gutes Zimmer.
Sehr angenehm