Sun deck

Reviews of The Masthead Resort

2.5 out of 5
The Masthead Resort
31-41 Commercial Street, P O Box 577, Provincetown, MA

Reviews

8.0

Very good

Rating 10 - Excellent. 169 out of 432 reviews" "
Rating 8 - Good. 148 out of 432 reviews" "
Rating 6 - Okay. 66 out of 432 reviews" "
Rating 4 - Poor. 28 out of 432 reviews" "
Rating 2 - Terrible. 21 out of 432 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Katherine

Liked: Cleanliness, staff & service
Absolutely beautiful area, amazing sunrises from our window.
Stayed 1 night in Feb 2024

8/10 Good

Keir

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Our unit’s kitchen was extremely dated and though I didn’t intend to spend much time watching tv, I still would have preferred not watching shows on something so unbelievably small (maybe 38 inches in diameter) in such a large living room - with a SPECTACULAR view of the water - but also a large living room devoid of a coffee table, which I did actually find annoying. But those are easily overlooked by the value, charm and view in this very pleasant cottage which my GF and I both liked very much
Stayed 2 nights in Dec 2023

10/10 Excellent

Changgyu

Stayed 1 night in Jan 2024

8/10 Good

Marisol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views
Stayed 1 night in Nov 2023
Response from KarenL on 16 Dec 2023
Marisol, Thank you for staying with us, and we appreciate the positive feedback. The Masthead offers a unique and beautiful piece of the West End of Provincetown, and we are ecstatic to share this experience with you! We pride ourselves on our location in the peaceful West End, with easy access to the dining and nightlife downtown. We also have a texting system for communicating with guest more efficiently, that also facilitates the check in and check out process. Come back soon, and safe travels!

8/10 Good

Francis

Travelled with partner
Liked: Cleanliness
Cute spot. We were to talk for the doorways in the up stairs cottage room facing commercial street. Smacked my head really hard like 3 times, they are smaller doorways. It was big tho, and the window overlooking the ocean was beautiful in the mornings. Bed was a full, so two 6 foot plus dudes didn’t fit great and it leaked thru the window above it (it was down pouring so hopefully doesn’t do that all the time). I wouldn’t stay in that specific room again but I’d be willing to try another room. All in all it was fine.
Stayed 3 nights in Oct 2023
Response from KarenL on 16 Dec 2023
Thanks so much for your great review! We want to be SPECTACULAR for you and all of our guests. We have waterfront suites, Waterfront cottages and rooms to accommodate every guest needs. We keep working hard to make sure that each stay is better than the last! Please come back soon! Safe travels!

10/10 Excellent

Joseph M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic View Room at The Masthead!
We had a very nice overnight stay at the Masthead. Very nice room with a beautiful view.
Stayed 1 night in Oct 2023

10/10 Excellent

Walter

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

8/10 Good

Tina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the property and the area just wished our suite had way to access the outside line a balcony also wished it had an way to get ice. Took a pedi-cab downtown was a great time
Stayed 1 night in Aug 2023
Response from KarenL on 2 Sept 2023
Thank you so much for taking the time and provide your feedback. We have waterfront suites, Waterfront cottages and rooms to accommodate every guest needs. We have an ice machine right around the office building. We look forward to seeing you again soon!

10/10 Excellent

Kerin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay there again
Stayed 1 night in Aug 2023
Response from KarenL on 2 Sept 2023
Thank you for staying with us, and we appreciate your feedback. The Masthead offers a unique and beautiful piece of the West End of Provincetown, with easy access to the dining and nightlife downtown. We have plenty of parking for our guests (on site, at the street and extra parking just at some blocks away).Come back soon, and safe travels!

6/10 Okay

Michael

Stayed 3 nights in Aug 2023
Response from KarenL on 2 Sept 2023
So sorry to hear your experience with us did not go well. Our team works very hard to be sure all our guests have an enjoyable stay. Please know we have many room options, including 3 bedroom cottages. We really hope that you will give us another chance to Wow you in the future.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from KarenL on 2 Sept 2023
Thank you for staying with us, and we appreciate your feedback. The Masthead offers a unique and beautiful piece of the West End of Provincetown, with easy access to the dining and nightlife downtown. We have plenty of parking for our guests (on site, at the street and extra parking just at some blocks away).Come back soon, and safe travels!

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so friendly and welcoming. The masthead is located in the quiet west end but it is only a five minute walk to the busier section of Commercial St.
Stayed 1 night in Jul 2023
Response from KarenL on 2 Sept 2023
Thank you for staying with us, and we appreciate your feedback. The Masthead offers a unique and beautiful piece of the West End of Provincetown, with easy access to the dining and nightlife downtown. We have plenty of parking for our guests (on site, at the street and extra parking just at some blocks away).Come back soon, and safe travels!

10/10 Excellent

Erin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though our room had a separate bathroom the room was great and location is great
Stayed 4 nights in Jul 2023
Response from KarenL on 2 Sept 2023
Thank you for staying with us, and we appreciate your feedback. The Masthead offers a unique and beautiful piece of the West End of Provincetown, with easy access to the dining and nightlife downtown. We have plenty of parking for our guests (on site, at the street and extra parking just at some blocks away).Come back soon, and safe travels!

10/10 Excellent

STEVE MARK

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was immaculate and very comfortable. It included a small kitchen and a small deck. I especially enjoyed sitting on the deck and looking out over the water. The only issue here is parking. Due to the nature of the location, There are limited parking spaces at the facility. There is parking available a short walk away at the Provincetown Inn, for which we were grateful. But it makes managing luggage challenging.
Stayed 1 night in Jul 2023
Response from KarenL on 2 Sept 2023
Thank you for staying with us, and we appreciate your feedback. The Masthead offers a unique and beautiful piece of the West End of Provincetown, with easy access to the dining and nightlife downtown. We have plenty of parking for our guests (on site, at the street and extra parking just at some blocks away). People park on the yellow area with the flash lights on, unload and the go park to the Provincetown Inn. Come back soon, and safe travels!

2/10 Terrible

Ian

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from KarenL on 2 Sept 2023
So sorry to hear your experience with us did not go well. Our team works very hard to be sure all our guests have an enjoyable stay. Please know we have many room options, including 3 bedroom cottages. We really hope that you will give us another chance to Wow you in the future.

8/10 Good

John, Anaheim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I have never heard of a 10AM check out. 11 AM is standard. They told it used to be 9AM. Only down side to the property.
Stayed 1 night in Jul 2023
Response from KarenL on 2 Sept 2023
Dear John, since the pandemic our cleaning protocol became more increased. Because we need to use a fogging machine after check out, let it sit and then come back to clean the room. Once is cleaned we use the fogging machine once more. Also, most of our extra housekeeping staff for the summer comes on J1 visas. That process also became more complicated. Then we decided to have an extra hour for cleaning and changed to 10 AM check out time. Thank you!

8/10 Good

Elisabeth

Liked: Staff & service, property conditions & facilities
I love being on the water and being able to swim at high tide. Beautiful location. I did not like finding a condom under the bed when we checked in.
Stayed 3 nights in Jun 2023
Response from KarenL on 9 Jul 2023
So sorry to hear something like this was overlooked. Our team works very hard to be sure all our guests have an enjoyable stay. I will mention this incident in our next housekeeping meeting. We hope you can give us another chance to make it up to you. Thank you!

8/10 Good

Charlie

Stayed 1 night in Jun 2023
Response from KarenL on 9 Jul 2023
Thank you for your review, we look forward to seeing you again soon!

6/10 Okay

elise

Business traveller
Disliked: Staff & service, property conditions & facilities
I was staying at the inn. The room was dinky. The bed was too short, which is really weird because I'm on the short side. No hot water, I managed to take a lukewarm shower at night. While the office was very responsive during the day, it was only open from 9-5. If you have a problem after five tough luck. Also noisy as it was on the street. I will not be back.
Stayed 3 nights in Jun 2023
Response from KarenL on 9 Jul 2023
So sorry to hear your experience with us did not go well. Our team works very hard to be sure all our guests have an enjoyable stay. Please know we have many room options, including 3 bedroom cottages, large waterfront suites, efficiencies and more. We hope that you will give us another chance to Wow you in the future.

8/10 Good

Robert, Hampton

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Provincetown is full of over-priced lodgings but the Masthead is Not one of them. It’s a bit old and tired but very clean. It also has some wonderful views and a nice lawn overlooking the bay, and very few other places have this! It’s located in the quiet West End of town and is surrounded by charming homes. I’ll definitely return.
Stayed 1 night in Jun 2023
Response from KarenL on 9 Jul 2023
Dear Robert, we really appreciate your feedback! We are glad to hear you experienced the Old Cape Cod Experience! The tides are one of the best features, as you can swim at high tide and walk the flats at low....Come back soon, Safe Travels!

8/10 Good

Nicolas, Somerville

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2023
Response from KarenL on 9 Jul 2023
We are so glad to hear that you enjoyed your stay. We look forward to hosting you again!

10/10 Excellent

Andrea

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Everything about this place is amazing
Stayed 1 night in May 2023
Response from KarenL on 9 Jul 2023
We are so glad to hear that you enjoyed your stay. We look forward to hosting you again!

10/10 Excellent

annmarie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing spot! Gorgeous views! We will definitely be back!
Stayed 1 night in May 2023
Response from KarenL on 9 Jul 2023
Dear guest, we really appreciate your feedback! We are glad to hear you experienced the Old Cape Cod Experience! The tides are one of the best features, as you can swim at high tide and walk the flats at low....Come back soon, Safe Travels!

8/10 Good

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from KarenL on 9 Jul 2023
We are so glad to hear that you enjoyed your stay. We look forward to hosting you again!

2/10 Terrible

Stefani

Disliked: Staff & service
Stayed 1 night in May 2023

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was excellent! We originally were planning a day trip through Provincetown, but once we arrived, we just had to stay at least one night. Masthead was one of the only locations that provided same-day booking, and we were not disappointed! We ended up finding a great deal, in a one bedroom, shared bathroom space. Lucky for us, there was no one else booked in this area. That meant we had the washroom all to ourselves! Mind you, we did visit in shoulder season I think the experience would have been a little bit different in the busy season (sharing a shower and bathroom among potentially six people). But it is what it is and the price cannot be beat!
Stayed 1 night in Apr 2023

10/10 Excellent

FRANK

Liked: Staff & service, amenities, property conditions & facilities
Love the Masthead. It feels like home
Stayed 2 nights in Apr 2023

6/10 Okay

robert

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we checked in there was a strong and cold wind that got through the windows and made the room very cold - we could never get the room above 60 degrees. The room key did not work on our door so we had to take all of our valuables with us every time we left the room since we could don't lock the door.
Stayed 1 night in Apr 2023

8/10 Good

Sean

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Apr 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Everything was fantastic.
Stayed 1 night in Mar 2023
Response from KarenL on 10 Apr 2023
A pleasure having you stay with us. Come back soon!

10/10 Excellent

Tord

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, very clean and great location
Stayed 1 night in Mar 2023
Response from KarenL on 10 Apr 2023
A pleasure having you stay with us. Come back soon!

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place. Our cottage is perfect. Very quaint and charming
Stayed 1 night in Mar 2023
Response from KarenL on 10 Apr 2023
A pleasure having you stay with us. Come back soon!

10/10 Excellent

Denise

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, clean, quiet @ affordable for off Season
Stayed 1 night in Feb 2023
Response from KarenL on 10 Apr 2023
Thank you so much for this wonderful review! Come back soon and safe travels!

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As always, enjoyed our stay!
Stayed 2 nights in Feb 2023
Response from KarenL on 10 Apr 2023
A pleasure having you stay with us. Come back soon!

10/10 Excellent

Patrice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful waterfront deck, interior was lovely, had everything you need. Great stay! would return in a heartbeat!
Stayed 2 nights in Jan 2023

10/10 Excellent

Russell

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cape classic
Masthead is a classic Cape Cod experience. Amazing view and a very cozy unit.
Stayed 1 night in Dec 2022

10/10 Excellent

Lori

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed with another couple and enjoyed having a two bedroom suite with a nice living room, electric fireplace and kitchen. This was more fun, more comfortable and more economical than having two separate rooms. The resort is made up of a number of houses right on the beach and it would be awesome to sit on the long deck in the summer and look out at the harbor (we were here in December). We were in 41C which has a limited water view. The only things that weren't perfect - check in is at 4PM and the room wasn't ready a minute before then, and there was no dish towel nor paper towels in the kitchen. Parking is limited, but there's a town lot close by which is free in the winter. We will be happy to stay here again.
Stayed 2 nights in Dec 2022

8/10 Good

Edward

Stayed 1 night in Dec 2022

10/10 Excellent

john

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
property and room were fantastic...more than I expected however it lacked adequate Parking. I had to park off property and walk to hotel...at a cost
Stayed 2 nights in Oct 2022

10/10 Excellent

Liza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sweet cape like vibe!
This is one of my favorite places to stay in Provincetown. It is quiet and far out on the West End. It is however quite a walk into town. For example, Probably a 15-20 minute walk to the center And obviously further to some of the great restaurants on the East End.
Stayed 3 nights in Oct 2022
Response from John E. Ciluzzi on 24 Oct 2022
Thank you so much for your review! We take so much pride in our work, the property, and community of Provincetown. We've been open year round since 1959 and continue to make improvements to the business to make each stay better than the last! Come back soon and safe travels!

10/10 Excellent

Tim

Liked: Cleanliness, property conditions & facilities
Fantastic value, great waterside location, parking. Perfect room for a weekend getaway.
Stayed 3 nights in Oct 2022
Response from John Ciluzzi on 24 Oct 2022
Wow, thank you so much for the wonderful review. We are located in the west end, quiet residential area of Provincetown and am so happy that you enjoyed! Come back soon and safe travels!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022

8/10 Good

Brandon

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Quaint property. Quiet and convenient location.
Stayed 3 nights in Sep 2022

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quaint, quiet spot.
Our weekend stay was lovely. Everything was within walking distance and we walked a LOT. Room was modest and comfortable enough. Lovely view and access to the water. One of our favorite parts of the weekend was sitting by the water reading. Would stay again.
Stayed 3 nights in Sep 2022

10/10 Excellent

Nancy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
I thought it was a good deal for the price. The location was within walking distance to everything in town if you're in good shape. About a mile?
Stayed 1 night in Sep 2022

10/10 Excellent

Sebastian

Stayed 1 night in Aug 2022

10/10 Excellent

Oscar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay for families
We love the resort! Already planning our stay for next year. Our only suggestion would be to add hooks to the bathrooms to hang wet towels.
Stayed 7 nights in Jul 2022

10/10 Excellent

Rodney

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort has a lovely home-like quality, well taken care of. Gorgeous surroundings, and conveniently located close to town but slightly removed. Could have used a few hooks in the bathroom. Laundry was supposedly one of the amenities, but not so much.
Stayed 6 nights in Jul 2022

10/10 Excellent

Charles R

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
so much fun location location location
Stayed 4 nights in Jun 2022

8/10 Good

dower

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2022