Lobby sitting area

Reviews of Mercury Hotel

3 out of 5
Mercury Hotel
12 Winthrop St., Provincetown, MA

Reviews

8.8

Excellent

Rating 10 - Excellent. 213 out of 344 reviews" "
Rating 8 - Good. 88 out of 344 reviews" "
Rating 6 - Okay. 22 out of 344 reviews" "
Rating 4 - Poor. 7 out of 344 reviews" "
Rating 2 - Terrible. 14 out of 344 reviews" "

9.6/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

jaroslaw

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 2 nights in Mar 2024

10/10 Excellent

KATHLEEN

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Todd, the host was helpful & friendly. The place has a great vibe & it’s artfully decorated. I loved the view from the rooftop terrace!
Stayed 2 nights in Feb 2024
Response from Amy on 26 Feb 2024
Kathleen, Thank you for your wonderful review! We are so happy you enjoyed your stay with us, and hope to see you again when you are in town!

8/10 Good

Rochelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I did not like was the shower water temperature. Even after letting the water run for 5-6 minutes, the water was barely warm.
Stayed 1 night in Feb 2024
Response from Amy on 10 Feb 2024
Happy you enjoyed your stay Rochelle! We are looking into the water issue as well. Hope to see you again the next time you are in town!

8/10 Good

Holli

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, the property was really nice. I had never had a shared bathroom experience anywhere before, but it went better than expected. There is a free coffee station, which is really nice. Decor was super cute, everything was super clean. However, I do agree with other reviewers that room #13 is NOT meant for tall people. I am not even 5’3” and my height was a tight squeeze in that room. It didn’t bother me, but definitely something to make others aware of. It also got SUPER HOT upstairs and there was not an adjustable thermostat so we resorted to opening windows. Bed was also not super comfortable, but for one night it was fine.
Stayed 1 night in Jan 2024
Response from Amy on 31 Jan 2024
Thank you for your review Holli! We are happy to hear you enjoyed your stay and thank you for insight that will help us serve guests better in the future. We hope to see your again when you return to Provincetown!

2/10 Terrible

Joshua

Stayed 2 nights in Jan 2024

2/10 Terrible

Bernard

Liked: Cleanliness
Disliked: Property conditions & facilities
I was told to park my car on the street, even though I was told parking was included as it has been in the past. I have a brand new car, 2024 Acura. I parked on commercial street. I woke up and my car had been hit and run and my drivers side mirror was destroyed. I got no resolution nor any good follow up from management.
Response from Thomie on 15 Jan 2024
Thank you for staying with us and for your response. Parking is complimentary but it is on a first come first serve basis. There was ample parking in the area that was free during the time of your reservation, you would need to read the signs. Management (Thomie) contacted you the same day and left a message to return the call, to date we have not heard from you.

10/10 Excellent

Danielle, Providence

Stayed 1 night in Dec 2023
Response from Amy on 31 Dec 2023
Danielle, We are so happy you enjoyed your stay with us! We hope to see you again the next time you are in town!

2/10 Terrible

Arnaud

Stayed 1 night in Dec 2023
Response from Todd on 31 Dec 2023
We are very sorry you did not enjoy your stay. We would love to know the reason for your dissatisfaction. Perhaps you will give us another try in the future!

2/10 Terrible

Melford, Chatham

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Todd on 31 Dec 2023
We are very sorry you did not enjoy your stay. We would love to know the reason for your dissatisfaction. Perhaps you will give us another try in the future!

10/10 Excellent

Xavier

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Amy on 27 Dec 2023
Xavier, We are so happy you are enjoying your stay! Thank you for good review!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Amy on 27 Dec 2023
Michael, We are so happy you enjoyed your stay with us, and hope to see you again the next time you're in town!

8/10 Good

Scott

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Overall the property was nice. Our room (13) was clean, however due to the slant of the roofline it made it difficult to get to the other side of the bed. I suggest you have a disclaimer for that room for people I er 6’ tall. Also on arrival the gentleman that was at the front desk took us to our room but did not mention any other feature of the property, such as the roof top deck of the coffee machine, or if we needed anything during our stay, how to get in touch with someone. I would suggest having making that info clear to the guests upon arrival.
Stayed 2 nights in Dec 2023
Response from Courtney on 15 Dec 2023
Thank you for your feedback and we have shared your experience with our staff

10/10 Excellent

Tom

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the proximity to downtown and we had the hotel all to our selves. Really comfy/cozy and super quaint. We’ll be back 😊
Stayed 1 night in Nov 2023
Response from Amy on 11 Dec 2023
Tom, We are happy you enjoyed your stay with us, and look forward to seeing you again when you are back in town!

10/10 Excellent

Ralph

Stayed 1 night in Nov 2023
Response from Courtney on 15 Dec 2023
We are glad to hear your enjoyed your stay and we look forward to seeing you again.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Amy on 15 Nov 2023
Robert, Thank you for your review! We hope to see you again when you are in town!

6/10 Okay

Carl

Liked: Cleanliness, staff & service
Uncomfortable bed.
Stayed 1 night in Sep 2023
Response from Courtney on 6 Nov 2023
Thank you for your feedback, we have shared your feedback with our team.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location with boutique style..
The hotel location is great and the room was comfortable. I enjoyed the gay friendly staff and the creative stylish decor of the hotel. While the design and room amenities were good, I did not like the noise of the AC unit when used and the outside noise at night.
Stayed 2 nights in Oct 2023
Response from Denise - General Manager on 20 Oct 2023
Thank you for you time and great review with pics! Call directly next time and ask about our return rate special

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Denise - General Manager on 4 Oct 2023
Jefferey thank you for the BIG 10!!! I was glad to see you had an enjoyable stay. Please come back soon the fall is gorgeous and Halloween will be outrageous!

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had such a great stay at The Mercury. The Owner could have been nicer and the hotel was perfect for a weekend getaway. Super clean, comfortable beds and great areas to relax around the hotel. So convenient to walk around downtown P-town. Will definitely be back and highly recommend.
Stayed 1 night in Sep 2023
Response from Denise - General Manager on 2 Oct 2023
Lisa so glad you had a great time with us. There is still plenty to see in the fall!

10/10 Excellent

Susanne

Liked: Cleanliness, staff & service, property conditions & facilities
Easy peasy checkin and electronic key, using the app. Property is modern, edgy and fun. Room was small but very neat and clean. Front desk was professional and friendly. Only critique, internet would drop often and within minutes. For a single traveler or a short stay, it was perfect with parking right on property. This location is ideal and close to the action yet a very short walk to a quiet stay. Lastly fun little sitting areas on decks and off the great room.
Stayed 1 night in Sep 2023
Response from Denise - General Manager on 2 Oct 2023
Thank you for your kind words and great feedback!

10/10 Excellent

Jason

Stayed 4 nights in Sep 2023
Response from Denise - General Manager on 20 Oct 2023
Jason thank you for your review! Please return soon!

10/10 Excellent

Burcin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super clean, friendly, and central location to bars and restaurants. The inn is modern and has a comfy common area to work and read. We will definitely stay here next time.
Stayed 1 night in Sep 2023
Response from Denise - General Manager on 21 Sept 2023
We can't until your return - Glad we worked at every ear;u

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Denise - General Manager on 2 Oct 2023
Jenny thank you for the review please come back and see the fall :)

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Excellent location, very clean and when the staff are around they have been very friendly.
Stayed 3 nights in Sep 2023
Response from Denise - General Manager on 15 Sept 2023
Michael, thank you so very much for staying with us and your kind words! Halloween is right around the corner and we are booking up

8/10 Good

Jessie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was great!! I just wish they had staff available to assist with check-in and any other problems we may have had. Older people are not always tech savvy!
Stayed 1 night in Sep 2023
Response from Denise - General Manager on 15 Sept 2023
So glad to hear you had a great time! Please return back soon!

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff and well kept property that seems recently refurbished. Close to everything but in a quiet block. Would def return.
Stayed 2 nights in Sep 2023
Response from Denise - General Manager on 11 Sept 2023
David thank you for taking the time to give your feedback!Please return soon!

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager Todd was wonderful, he saw to our every need. Excellent customer service, thank you Todd!
Stayed 4 nights in Sep 2023
Response from Denise - General Manager on 11 Sept 2023
Todd is the HEAR & SOUL of the Mercury West. Todd is amazing and takes pride in each and every guest to ensure they are having a great stay.

10/10 Excellent

Kevin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Denise - General Manager on 11 Sept 2023
Kevin thank you for the BIG 10 we hope to see you again very soon!

8/10 Good

Marian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant, conveniently located small inn
My husband and I only stayed one night, in room 1, and it was perfectly fine for our purposes. The hotel is really more of an inn, in an old house. There's a nice sitting room and another small room for drinking coffee, and the rooms are directly off those common spaces. Our room was small, but it was comfortable... until a group of guys came in around 1:30am laughing and shouting and crashing into things. I guess this shouldn't have surprised me on a Saturday night right in town, but since we were having a relaxing mini vacation, it was disruptive to us. The hotel staff were very nice and accommodating, letting us store our luggage on our check-out day in their staff kitchen. The price of this hotel was shocking given the size of the room and the lack of amenities (we only paid $130 because we had reward points that covered the other $650), but it was on par with other accommodations in P'town when I did my search for lodging about a month in advance.
Stayed 1 night in Aug 2023
Response from Denise - General Manager on 11 Sept 2023
Marian thank you for the great feedback. Apologies about the disruption. Did speak the group the next morning. With the exception of the unexpected noise we certainly look forward to your next visit. email me when returning and I will do my best to keep you the quieter portion of the Inn

10/10 Excellent

Jeffery

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Denise - General Manager on 11 Sept 2023
Jeffery thank you for the BIG '10' we hope to see you back very soon!

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Denise - General Manager on 11 Sept 2023
Sandra, glad to see you had such a great time! Please return soon!

10/10 Excellent

Wendell

Liked: Cleanliness, staff & service, property conditions & facilities
Small, cozy room with shared bath was perfect for a single person. Entire facility was updated, very neat, and well-maintained.
Stayed 2 nights in Aug 2023
Response from Denise - General Manager on 11 Sept 2023
Wendell thank you for the great feeback! Hurry back the beach is right where you left it!

2/10 Terrible

Deepak Kumar

Stayed 1 night in Aug 2023
Response from Denise - General Manager on 15 Sept 2023
Dear Deepak I am please reach out to me at the Mercury and ask for Denise the General Manager

8/10 Good

YVES

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Denise - General Manager on 9 Aug 2023
Yves, please return soon and safe travels!

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Room comfort
Stayed 2 nights in Jul 2023
Response from Denise - General Manager on 9 Aug 2023
Thank you for the review

8/10 Good

Ricardo, Wakefield

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall, very well located, clean, nice having coffee available for free. Denise the property manager was very helpful in changing my room to a very nice one.
Stayed 2 nights in Jul 2023
Response from Denise - General Manager on 9 Aug 2023
Ricardo thank you so much for the great feed back!See you soon!

6/10 Okay

Robert

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 5 nights in Jul 2023
Response from Denise - General Manager on 9 Aug 2023
Thank you for your review if you have more feedback to share you can email me dhaddad@meadsbayhotelgroup.com

10/10 Excellent

Matthew

Stayed 1 night in Jul 2023
Response from Denise - General Manager on 9 Aug 2023
Thank you for the 10!!!! We will you soon!

8/10 Good

Gurinderpal

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Denise - General Manager on 9 Aug 2023
Thank you for your review!

10/10 Excellent

Emma

Stayed 1 night in Jul 2023
Response from Denise - General Manager on 9 Aug 2023
Emma so glad you had a great experience! See you again!

10/10 Excellent

Khalid, New York

Travelled with family
Great room, great service. Would definitely stay again
Stayed 2 nights in Jul 2023
Response from Denise - General Manager on 17 Jul 2023
Thank you for staying with us at the Mercury West! Please come back soon! Always something fun in PTown

4/10 Poor

James

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jun 2023
Response from Denise - General Manager on 9 Aug 2023
Thank your response. If you have any additional feedback please email us @ info@waterdinn.com

10/10 Excellent

Brian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
All around great stay -- I will be back!
Stayed 1 night in Jun 2023
Response from Denise - General Manager on 17 Jul 2023
Brian thank you for sharing!! Please return soon!

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Denise - General Manager on 17 Jul 2023
Jose thank you for staying with us! Glad to see you had such a great time! Come back soon.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Denise - General Manager on 17 Jul 2023
Elizabeth thank you for the review. We hope to see you back real soon!

4/10 Poor

Luis

Travelled with group
Didn’t like the size of the room way too small and the shared bathroom. Specially the shared bathroom.
Stayed 2 nights in Jun 2023
Response from Denise - General Manager on 19 Jun 2023
Hello Luis and thank you for the great feedback! We do have other much larger and nicer rooms. We have 2 rooms of the selection you booked the economy queen which does note online that it is a shared bathroom. All of our other rooms have private bathrooms. When returning please email me directly if you are looking for a guest room with a private bath. dhaddad@meadsbayhotelgroup.com

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasure!
Quiet, comfortable establishment! Convenient location.
Stayed 3 nights in Jun 2023
Response from Denise - General Manager on 19 Jun 2023
Thomas thank you for the review! Please return soon!

10/10 Excellent

Michael

Stayed 1 night in Jun 2023
Response from Denise - General Manager on 19 Jun 2023
Thank you for staying with us and posting this review. Please come back soon!

10/10 Excellent

hadeer

Stayed 2 nights in Jun 2023
Response from Denise - General Manager on 19 Jun 2023
Hello and THANK YOU for the review and staying with us!! We hope to see you again soon. Please try our other hotels in PTOWN The Waterford Inn (Commercial St) and The Ellery Hotel on Johnson/Commercial

10/10 Excellent

michael

Stayed 3 nights in May 2023
Response from Denise - General Manager on 7 Jun 2023
Michael thank you for the review, please come back soon!