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Reviews of Pilgrim House

3.5 out of 5
Pilgrim House
336 Commercial St, Provincetown, MA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 271 out of 410 reviews" "
Rating 8 - Good. 108 out of 410 reviews" "
Rating 6 - Okay. 26 out of 410 reviews" "
Rating 4 - Poor. 1 out of 410 reviews" "
Rating 2 - Terrible. 4 out of 410 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

FRANK

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean rooms and location
Stayed 2 nights in Mar 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place Wish I could afford in Season lol
Stayed 2 nights in Jan 2024

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

6/10 Okay

JoAnn

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The request was for a review on the check in process. To be honest, it was awkward. I stood in the entrance to the restaurant for several minutes before anyone even acknowledged me. The check in, parking and directions to our room were all unclear and rushed.
Stayed 4 nights in Oct 2023
Response from KJS on 4 Jan 2024
Thank you for taking the time to write your review, I will share this with the staff and use it as a learning tool and to better improve our Check-In process.Thank you for staying at Pilgrim House - Provincetown

10/10 Excellent

Mark

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Eddy on 6 Jan 2024
Thank you for staying with us! Hope to see you back again.

8/10 Good

Tomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Ken Horgan on 2 Jan 2024
Thank you for the feedback

10/10 Excellent

Chad

Travelled with partner
Liked: Amenities
So convenient and quaint! Will definitely be booking again.
Stayed 1 night in Dec 2023
Response from KJS on 28 Dec 2023
Thank you for taking the time to leave a review, all of us at Pilgrim House are thrilled you had a great stay with us.

2/10 Terrible

Marly

Liked: Cleanliness, staff & service, property conditions & facilities
I am sorry for qualifying as a terrible experience. Not because of the facilities, staff, services, quiet, and cleanliness. It was a rough experience due to some incidents in the room in front of mine during the night, that brought police intervention to break down that door. Probably this type of incident does not happen often at that place however, to be my first stay there it was very freak out for the rest of us who tried to stay calm in our rooms while law forces did their job.
Stayed 1 night in Dec 2023
Response from Ken Horgan on 28 Dec 2023
Marly,The medical emergency that occurred on December 26th was a disturbing event for all of us. A registered guest had an episode causing them to lose consciousness and the amazing Provincetown Fire and Medical Rescue team did an amazing job responding to our property. The guest was transported for treatment and I am happy to report is doing well and has returned to their home. The commotion caused was unavoidable as we had to force entry into the guest room for our med rescue team. I can say, gratefully, that this type of incident has happened only twice since we purchased the property in 2017. I am so sorry that your experience was negatively affected but of course I understand. I would like to make it up to you by offering a complimentary stay with us in the future. I also send you a correspondence via email.Again, My sincerest apology. Ken Horgan Owner

6/10 Okay

Russell

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Ken Horgan on 28 Dec 2023
Thank you for your feedback. I would love to hear about how we could have improved your experience.

10/10 Excellent

Benjamin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Nice, large room and excellent value!
Stayed 2 nights in Nov 2023
Response from Eddy on 6 Dec 2023
Thank you for staying with us. We hope to have you back with us again!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent communication immediately after making reservation. After hours check-in easy. Located right on Commerce Street but set back and quiet (off season). Common areas and room nicely decorated. Room spotlessly clean but showing neglect with water stain under sink, mildew stains in shower. No espresso machine in lobby as advertised nor coffee maker in room. Off season no gas stations open in early morning hours; gas up evening before early departure. Parking severely limited in Provincetown; know options before arrival. Would recommend and stay again.
Stayed 1 night in Nov 2023
Response from Eddy on 30 Nov 2023
Thank you. for staying with us and for your review. Our King rooms and suite have Keurig coffee makers. Our Staterooms have Nespresso machines. All the town lots, metered spaces, and street spots are free during the off-season to promote off-season tourism. Parking is so much easier during the off-season than in summer. We have been working through a list of painting, upgrades, and items that need freshening up. What everyone in town does during the slower season. We look forward to having you back again.

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room. Courteous staff!
Stayed 1 night in Nov 2023
Response from Eddy on 24 Nov 2023
Thank you for staying with us. We hope to have you back with us again!

10/10 Excellent

Gwen

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel- comfortable, convenient, warm.
Stayed 1 night in Nov 2023
Response from Eddy on 24 Nov 2023
Thank you so much for your review and for staying with us. Hope to see you again

10/10 Excellent

Norbert

Stayed 1 night in Nov 2023
Response from Eddy on 24 Nov 2023
Thank you for staying at the Pilgrim House.

10/10 Excellent

Max

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Thai restaurant on the first floor, quiet room, perfect downtown location right in the middle of things.
Stayed 1 night in Nov 2023
Response from Eddy on 24 Nov 2023
Thank you for your review of our hotel and restaurant. We are open year-round. Hope to have you back with us again.

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It's all about the location. The room itself was underwhelming and since it was end of season the hotel seemed to be working with a skeleton crew (pun intended, but still an accurate assessment). But worth it if you simply need a place to lay your head after a night of partying.
Stayed 1 night in Oct 2023

10/10 Excellent

Lorraine J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

8/10 Good

william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed was very comfortable but could have better pillows. Ours was too soft
Stayed 2 nights in Oct 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Dianne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pilgrim House is centrally located. Kevin is a delight! His dinner reco. Mendations were also spot on.
Stayed 1 night in Oct 2023
Response from KJS on 29 Nov 2023
Dianne, Thank you for taking the time to give us such a glowing review, and Thank you for the Shout Out!

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023
Response from kjs on 29 Nov 2023
Thank you

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from kjs on 29 Nov 2023
Thank you

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from kjs on 29 Nov 2023
Thank you

10/10 Excellent

Troy

Stayed 2 nights in Sep 2023
Response from kjs on 29 Nov 2023
Thank you

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Property is right smack dab in the middle of Ptown central, so everything is close by. Easy walk from ferry. There's an elevator (yay!) and good AC. The bed is comfortable. The only strange thing is there were no amenities like ice or a small fridge. No coffee maker either. Strange because there seemed to be a restaurant associated with the property that was never open. I stayed after Labor Day, which may be a factor. Wonderful staff except for the Thursday morning guy.
Stayed 3 nights in Sep 2023
Response from Ken - Owner on 24 Sept 2023
Edward,Thank-you for your recent stay with us at Pilgrim House. You are right with your observation on in-room amenities and we are taking steps to improve those little things that separate a good experience from a great experience. We strive to WOW and hope that you come back again in the future to experience these upgrades.

8/10 Good

Jim

Travelled with group
Liked: Cleanliness
Disliked: Room comfort
Hot in Paradise
The Pilgrim House staff were very warm and friendly. Unfortunately the room was very warm and unfriendly. Our AC was not working . They gave us a big fan, but it just moved around the warm air. There was another room we could move into but the AC did not work in there either. I was disappointed because I think the place is so nice and the staff were so wonderful. Fix AC and it's paradise.
Stayed 3 nights in Jun 2023

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything about this place is perfect! I would highly recommend staying here. I would absolutely stay here again.
Stayed 4 nights in May 2023

10/10 Excellent

linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My daughter and I loved this hotel. Very clean and well kept, everyone was so friendly and kind. Kevin was wonderful, so grateful for his help and hospitality. We felt at home, thank you so much Best wishes Linda and Karilyn
Stayed 3 nights in Jun 2023

2/10 Terrible

Lauren

I am so sorry to leave this review but the manager has dodged our in person, email and phone attempts to address a serious safety issue that occurred during our stay. I called and spoke with someone prior to our arrival to schedule our late night check in, which was confirmed via phone and email. When we arrived at 2am, there was no envelope left for us. We called the night manager on their emergency line repeatedly but he did not pick up (an employee later told us he had taken a sleeping pill). Eventually, we looked behind the front desk and found a list of all guests and their room numbers. Further, there was a shoe box of keys for every room underneath the desk. We took the key for our room. Essentially, the only reason we did not spend the night sleeping in our car was because of these really concerning safety issues.
Stayed 3 nights in May 2023

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would love to visit again in the summer when everything is popping
Stayed 1 night in Apr 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very nice stay
A very neat and clean place, very well located in the Provincetown’s heart.Nice and helpful staff.☺️
Stayed 1 night in Apr 2023

10/10 Excellent

Lucas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire staff went to great lengths to ensure our stay was as comfortable as could be. The food at Rosie's, the in-house restaurant, was also amazing!!! Absolutely five stars. We will definitely be coming back!
Stayed 2 nights in Mar 2023

8/10 Good

Sandra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was not the properties fault rather Expedia. I was booked in a handicap room. I was not alerted to this in advance so wasn’t able to change prior to arrival. The shower head was only able to be used at my waste. The hotel wasn’t able to move me, but was very nice and comped my parking.
Stayed 2 nights in Mar 2023

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just What I Needed
It had a great rate, good location in the area where I was hanging out most, and was quick and easy check in and check out. Couldn’t have asked for a better weekend stay.
Stayed 2 nights in Mar 2023

10/10 Excellent

Mark

Stayed 1 night in Mar 2023

8/10 Good

Rocco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very queer friendly. Diverse group of attendants
Stayed 1 night in Feb 2023

10/10 Excellent

Michele

Travelled with partner
Liked: Cleanliness, staff & service
Though no fault of the hotel, kids jumping upstairs until after 11:00pm was annoying.
Stayed 1 night in Feb 2023

10/10 Excellent

Tor

Stayed 1 night in Feb 2023

8/10 Good

Michaela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed at the hotel before. Great location. Always had good friendly service. We were welcomed by Jeremy who was lovely and very helpful throughout our stay. Great staff is crucial to a good hotel.
Stayed 2 nights in Jan 2023

10/10 Excellent

BERNHARD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023

6/10 Okay

Edouard

Stayed 1 night in Jan 2023

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jeremy at the Front Desk was so nice. He even called while I was driving to Ptown to let me know that they were looking forward to my arrival. Lots of TV channels, huge bathroom, quiet, cozy and warm room for a rainy winter’s night. I love the Pilgrim House.
Stayed 1 night in Jan 2023

10/10 Excellent

Patrick

Stayed 3 nights in Jan 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sweet Place
We had a sweet and cozy stay at the Pilgrim House. would recommend it to others.
Stayed 2 nights in Dec 2022

6/10 Okay

Beverly

10/10 Excellent

CHRISTOPHER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place in the heart of Zptown
Very nice, super central place in Ptown. Jeremy the front desk manager couldn’t have been nicer or more helpful. Only downside is that onsite parking is a bit expensive - understandable given the area but they could reduce the cost off-season i would have thought.
Stayed 1 night in Nov 2022

8/10 Good

Matthew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All that I needed.
I was just there for one night. The room was clean, affordable, and well located. That’ll all that I needed.
Stayed 1 night in Nov 2022

2/10 Terrible

Kristine

2/10 Terrible

Kristine

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room above us was profoundly noisy on night 1. We told the manager, he argued with us, eventually gave us a downgraded room (bathroom sink in bedroom, no air conditioning). They misled us about parking. Charged us $60 to park in a lot that was free. Said it was not their job to know about parking, again: our fault. Hair dryer set off smoke alarm 3 times. No front desk presence for majority of stay. Kevin the manager was extremely defensive and aggressive. We were actually afraid to stay there by the final night. Absolutely the worst hotel situation I have ever experienced.
Stayed 3 nights in Nov 2022

6/10 Okay

JOSHUA

Disliked: Staff & service
I didn’t love it. Been to Provincetown dozens of times and stayed at many places but this hotel was bland and slightly disappointing.