Seasonal outdoor pool

Reviews of Econo Lodge

2.5 out of 5
Econo Lodge
59 E Main St, West Yarmouth, MA

Reviews

6.0
Rating 10 - Excellent. 59 out of 403 reviews" "
Rating 8 - Good. 93 out of 403 reviews" "
Rating 6 - Okay. 96 out of 403 reviews" "
Rating 4 - Poor. 68 out of 403 reviews" "
Rating 2 - Terrible. 87 out of 403 reviews" "

6.2/10

Cleanliness

6.8/10

Staff & service

6.0/10

Amenities

5.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk person polite
Stayed 1 night in Apr 2024
Response from Harry on 8 Apr 2024
Dear Michael, Thank you for your time to review your recent stay with us. We appreciate your positive feedback. It means a lot to us. Hope to see you next time. Thanks again.

8/10 Good

Howard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

Lisa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Harry on 15 Nov 2023
Dear guest, Thanks for your time for this review. On behalf of our entire team, I apologize for the inconvenience you have experienced during your stay. We assure you to work more harder to make our every guest's stay pleasant and comfortable in future.

2/10 Terrible

John

Disliked: Cleanliness, property conditions & facilities, room comfort
Extreme dirty
Burn marks in the nightstand drawers, dirty carpet and crushed up pills in the other nightstand, booked for two nights and didn’t stay the second
Stayed 2 nights in Oct 2023
Response from Harry on 21 Oct 2023
Dear John, Thank you for your valuable time to rate your stay. We apologize any inconvenience you have experienced during your stay. We will share it to our related staff member. Also, we would recommend to reach out to desk person so he would able to offer any other alternate. Anyway, Thanks again and hope to see you next time.

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Harry on 10 Oct 2023
Thank you Ronald for your time to rate our property for your recent stay. We appreciate it. Hope to see you next time.

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Harry on 1 Oct 2023
Thank you Donna for your valuable time to say something about your recent stay. We are committed to give our best service to our guests and assure you for best service in future too. Thanks again and hope to see you next time.

10/10 Excellent

John

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff are really nice. they remember me as a returing guest.
Stayed 2 nights in Sep 2023
Response from Harry on 19 Sept 2023
Hello and thank you John for your valuable time to give this feedback. We really appreciate it. You are always more welcome as a returning guest and hope to see you soon.

6/10 Okay

John

Travelled with partner
To pricey for the amenities, condition!
Stayed 1 night in Aug 2023
Response from Harry on 11 Sept 2023
Dear John, Thank you for tour time for this feedback. We are working hard to make our every guest's stay more comfortable. We assure you for the best service in future. Thanks again for staying with us and hope to see you next time.

8/10 Good

Danielle

Liked: Cleanliness, staff & service
Solid deal for the cost
Stayed 4 nights in Sep 2023
Response from Harry on 9 Sept 2023
Dear Danielle, Thank you for your time for this feedback. We appreciate it. Thanks again for staying with us and hope to see you next time.

10/10 Excellent

James

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Had a last minute snafu, was able to book a weeklong stay, with our dog. Staff was courteous, room was enough and clean. In a pinch, this Ecolodge came through and met the moment.
Response from Harry on 8 Sept 2023
Dear James, Thank you very much for your valuable time to say something about your recent stay with us. We appreciate your positive feedback, it boosts our entire team to make our guest's stay more comfortable and enjoyable. Thanks again and see you next time.

6/10 Okay

Paula

Upon check in the attendant just chose to put the amount on my credit card while I’m standing there holding cash in my hand. No concern for how much it was or how I wanted to pay. Very annoyed by this. Room was ok and so was location
Stayed 2 nights in Sep 2023
Response from Harry on 5 Sept 2023
Hello Paula and thank you for your time for this feedback. Sorry about the payment. I talked to the desk person and he told me that he offered you to refund the card amount and take the cash but you refused and said that It's okay. Anyway, We apologize for that. Rest assured that we are committed to satisfy our guest. Hope to see you next time. Thank you.

4/10 Poor

Rick

Stayed 1 night in Aug 2023
Response from Harry on 20 Sept 2023
Hello Rick, Thank you for your time for this rating. Hope to see you next time.

8/10 Good

Nigel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was ok.
Stayed 2 nights in Aug 2023
Response from Harry on 25 Aug 2023
Thank you Nigel for your time to say something about your recent stay at our property. We appreciate it. Hope to see you next time. Thanks again.

4/10 Poor

vitaly

Travelled with family
Liked: Staff & service
Disliked: Room comfort
Mediocre room
My family and I were spending a few days on the cape and stayed here. Room was just ok, Wi-Fi was terrible. The beds we not comfortable at all. Stand up shower and a toilet that barely flushed. Pool was very small as well. Not sure we would be staying here again!
Stayed 2 nights in Aug 2023
Response from Harry on 20 Aug 2023
Thank you Vitaly for your time for this feedback. On behalf of our entire team, I apologize for inconvenience you experienced during your stay. We are working hard for our guest satisfaction and assure you for better experience next time. Thanks again.

6/10 Okay

Victoria

Liked: Cleanliness
Disliked: Staff & service
My room was clean and it honestly wasn’t bad. It clearly needs some TLC, but it was clean and that’s what mattered. We didn’t receive any towels and had to ask for some. The gentleman was really rude when we asked. When we checked in, we were told our room was ready, which was delightful, until we were told we could pay an extra $20 to check in early. We opted to pay to do that. I would stay again.
Stayed 2 nights in Aug 2023
Response from Harry on 10 Aug 2023
Dear Victoria, Thank you for your time for this feedback about your recent stay. We appreciate it. We are working hard to make our guest's stay more comfortable and restful. Thank you again and hope to see you next time.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
My room was clean, but very small.
Stayed 7 nights in Aug 2023
Response from Harry on 9 Aug 2023
Dear guest, Thank you for your time for this feedback. We appreciate it. Hope to see you next time. Thanks again.

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Harry on 29 Jul 2023
Hello and thank you Patricia for your valuable time to score our property regarding your recent stay. We truly appreciate it. Thanks again and hope to see you next time.

8/10 Good

John

Travelled with group
Liked: Cleanliness, staff & service
Easy access to the Marina and cost effective for our needs.
Stayed 1 night in Jul 2023
Response from Harry on 27 Jul 2023
Dear John, Thank you for your time for this feedback. We appreciate it. Hope to see you next time.

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For the Price and Location, Very Good
The room was clean and nicely painted. The bed was comfortable and the AC worked fine. Mini fridge also worked as did the wifi and cable TV. No desk, but that was ok. Property a little old, but for the price and location, all was good.
Stayed 2 nights in Jul 2023
Response from Harry on 25 Jul 2023
Dear Joseph, Thank you for your time providing feedback regarding your recent stay at our property. Positive reviews are always appreciable and it improves our entire team's energy to serve every guest with pleasant experience. Thanks again and hope to see you next time.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Harry on 23 Jul 2023
Dear guest, Thank you for your time for reviewing regarding your recent stay at our hotel. We appreciate it. Thanks again and hope to see you soon.

10/10 Excellent

Vince

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Harry on 19 Jul 2023
Thank you dear guest for your time to provide a feedback for your recent stay at our property. We truly appreciate it. It gives a boost to our entire team. Thanks again and hope to see you next time.

2/10 Terrible

Kristin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Harry. on 3 Jul 2023
Hello and thank you for your time for this rating but it would be more meaningful if you add little detail about your area of dislike so we can try to rectify it. Anyway, thanks again and hope to see you next time.

10/10 Excellent

Manual Echevarria

Liked: Cleanliness, staff & service, property conditions & facilities
Nice customer service I will come again
Stayed 2 nights in Jun 2023
Response from Harry on 21 Jun 2023
Dear Manual, Thank you for your valuable time for this feedback. Positive review is much appreciated as it is a boost to our entire team. Thanks again and hope to see you soon again.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Harry on 21 Jun 2023
Hi Elizabeth, Thank you so much for your time to rate your recent stay at our hotel. We appreciate it truly. Guest satisfaction is our priority. Thanks again and hope to see you next time.

10/10 Excellent

Emelda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Harry on 14 Jun 2023
Thank you Emelda for your time for this feedback. We truly appreciate it. It gives us a positive boost to serve and satisfy our guest more and more. Thanks again and hope to see you soon next time.

4/10 Poor

Andrea

Travelled with partner
Disliked: Property conditions & facilities
New decor tried to hide other issues. The tub was painted and the paint was peeling on the inside. When turning in the shower the pipe almost pulled through the wall, no water pressure, no tub stopper. The only thing that was new was the comforter and a mirror. If your in a pinch, it’s ok.
Stayed 1 night in May 2023
Response from Harry on 31 May 2023
Hello and thank you for your time for this feedback. We apologize for the inconvenience you have experienced during your stay. We are going to start some remodeling soon. Anyway, Thanks for your stay and hope to see you next time.

2/10 Terrible

Patrick

Stayed 3 nights in Apr 2023
Response from Harry on 8 May 2023
Hello Patrick, Thank you for your time. It would be more easier to understand if you specify your dislikes during your stay so our staff can improve those specific areas. Anyways, thank you for your stay and hope to see you next time.

6/10 Okay

ROBERT

8/10 Good

kemil

Stayed 1 night in Dec 2022

6/10 Okay

george

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2022
Response from Harry on 14 Dec 2022
Dear George, Thank you for your valuable time for this feedback. We are trying hard to make our guests happy. Hope to see you next time. Thanks again.

8/10 Good

Faith

Liked: Staff & service, amenities, property conditions & facilities

6/10 Okay

Allen

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Nov 2022
Response from Harry on 27 Nov 2022
Dear guest, Thank you for your valuable time to rate your stay at our property. Hope to see you next time.

4/10 Poor

Constance

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Oct 2022

6/10 Okay

Mary

Travelled with partner
I was sad they didn’t have breakfast items and very few tea bags , but overall things were ok not great but not horrible
Stayed 2 nights in Sep 2022
Response from Harry on 20 Sept 2022
Thank you Mary for your valuable time for this feedback. sorry but the breafast has been eliminated by Choice for Econolodge. Thanks again and hope to see you next time.

4/10 Poor

Jessica

Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Sep 2022

6/10 Okay

Paul

Travelled with partner
Liked location. Didn’t like layout of room.
Stayed 3 nights in Sep 2022
Response from Harry on 6 Sept 2022
Thank you dear guest for your feedback. Our team is working hard to satishfy our guest needs. Thank you for your suggestion. We will try to consider it. Hope to see you next time.

2/10 Terrible

Olvina

Stayed 1 night in Aug 2022
Response from Harry on 19 Aug 2022
Thank you for your time. If you let us know that you are having issue during your stay, we surely were able to find solution but, you did not say anything during your four night stay-additionally you have extended your stay! Antway, Thank you for your stay.

6/10 Okay

jasmine

Travelled with family
Stayed 2 nights in Aug 2022
Response from Harry on 13 Aug 2022
Thank you for your time for this feedback. Hope to see you next time.

4/10 Poor

Alexander

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The location was great. Close to the main street. But the property itself needs some care. Found dead bugs on and underneath the bed. Doors creaky. Holes in walls were just painted over. Pool was tiny.
Stayed 1 night in Aug 2022
Response from Harry. on 11 Aug 2022
Thank you for your time for this feedback. Sorry for any inconvenience during your stay. We are working hard to satishfy our guest. Hope to see you next time.

6/10 Okay

Jeffrey

Liked: Staff & service
Stayed 2 nights in Aug 2022
Response from Harry on 10 Aug 2022
Thank you for your response and your time. It means a lot to us. Hope to see you soon next time.

4/10 Poor

John

Disliked: Cleanliness, property conditions & facilities, room comfort
Over priced for the quality
Door and wall surfaces were very dirty. TV and clock didn’t work and the front desk just smiled and said “ok”. On a positive note, the a/c worked well.
Stayed 1 night in Aug 2022
Response from Harry. on 8 Aug 2022
Thank you for your time to say something about your recxent stay. We apologize for any inconvenience you have faced during your stay. We are trying hard to make our guest stay more pleasant and happy. Hope to see you soon next time.

8/10 Good

FRANCES, LOWELL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was looking for a place convenient to my destination which was Cape Cod hospital and one clean and reasonably priced. I was pleased that it had a refrigerator and microwave and indoor pool. I actually stayed another day and this was my second stay there in a month.
Stayed 1 night in Aug 2022
Response from Harry on 6 Aug 2022
Thank you very much for being loyal and repeat guest at our hotel and thank you for your feedback. It means a lot to us. Hope to see you soon next time.

6/10 Okay

Elvira

Stayed 1 night in Jul 2022

8/10 Good

Carmin, Wien

Travelled with pets, Travelled with group
Liked: Staff & service, property conditions & facilities
Nice staff and friendly to our dog
Stayed 1 night in Jul 2022
Response from Harry on 23 Jul 2022
Dear Carmin, Thank you for your time for this feedback. My entire team is working hard to make our guest stay comfortable. We appreciate your response and hope to see you soon next time. Thank you.

10/10 Excellent

FRANCES, LOWELL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Given the prices on the Cape at this time of year, I thought this property offered everything I needed. It had no view or particular "ambience" but the room was comfortable, clean, had every item and convenience (even a small refrigerator) and the pool was clean and convenient
Stayed 1 night in Jul 2022
Response from Harry. on 23 Jul 2022
Dear Frances, Thank you very much for your time to say something about your recent stay at our property. We appreciate it. It means a lot to us. Hope to see you soon next time and thanks again.

2/10 Terrible

Joanne D.

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This room was a gift to my husband & son to find rest & pleasure after a fishing trip - they found the property to be in poor condition needing many improvements - this was not reflected in the price - additionally they were charged extra to get early check-in even though the room was ready. Floors were not clean! Bathroom had 2 towels,washcloths,& hand towels, no mat - the shower is a small insert/ no tub - the TV was not a lrge flat screen. Overall disappointing & poor value for the money spent. Do not recommend!
Stayed 1 night in Jul 2022
Response from Harry on 20 Jul 2022
Dear Joanne, Thank you very much for your time to give us a feedback. On behalf of our entire team, I apologize for the inconvenience. We are working hard and will do in future to make our guest stay memorable and pleasant. Hope to see you next time. Thanks again.

8/10 Good

Jackie

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for a single night, from Friday, July 8th to Saturday, July 9th, 2022. I had seen the mixed reviews, so kept an open mind on what I would encounter. Upon arrival, the front lobby was neat and organized. The front counter gentleman was courteous and pleasant. Arriving at our room, the entire room looked good with clean sheets, an extra pillow, with no offensive odors. The hair dryer, shower, and sink were fully operable. Wall outlets, while sparse, were enough to charge our phones. The mirror over the sink had the nice new benefit of having built-in, touch-button makeup lights, which was a good thing, since my mom and I had to use them to put makeup on in the morning. There were some minor maintenance and housekeeping things that did not impact our stay. In the bathroom, a 2”-3” segment of wall was cracked inward, right beside the toilet paper dispenser. The back of the bathroom door had some cracks and chipped wood at the base of the door. The hinges squeaked. The bathroom fan vents needed to be wiped down or cleaned. The floor of the room needed to be swept more thoroughly. The side and back of the property was decent. There were some nice grass and picnic tables in a shaded, slightly elevated area on the side. The back of the property was large enough for vehicles with trailers to turn around, an adequate area of grass for the dogs, and some storage sheds. The edges of the fence and storage sheds could be picked up a bit to appear cleaner.
Stayed 1 night in Jul 2022
Response from Harry on 15 Jul 2022
Thank you very much for your time for this detailed feedback. It hepls us a lot. Hope to see you soon next time. Thanks again.

10/10 Excellent

Mylasia

Stayed 2 nights in Jun 2022
Response from Harry on 29 Jun 2022
Thank you very much for your time for this feedback. We really appreciate it. It means a lot for us. Hope to see you soon next time.

6/10 Okay

Dawn

Disliked: Cleanliness, staff & service, room comfort
Had ants and fruit flies in bathroom
Stayed 1 night in Jun 2022
Response from Harry on 26 Jun 2022
Thank you for your time for this feedback. We are trying hard to make our guest happy. Hope we will make you more happy during your next stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jun 2022
Response from Harry on 13 Jun 2022
Thank you dear guest for your time for this feedback. We appreciate it and hope to see you soon next time.