Ratings based on 895 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveller

Terrible Service and Hotel

Posted 04-Mar-2015
Pros: Located right beside cruise port
Cons: Everything! Hire better staff and update website with room descriptions so that you are selling actual rooms you have available.
Upon arriving at the hotel late in the evening, it took about ten minutes before anyone showed up at the front desk to help. The lights were dim and it appeared to be closed. We booked a family room with bunk bed, twin and queen bed for a family of five. When we arrived at the hotel, we were given a room that had a queen and two twin beds (no bunk bed and no sofa bed). When we told the front desk, the desk agent looked confused when we showed them the room description from Expedia and said they didn't have a room of that description. What?!? Okay, how do you expect a family of 5 to fit into the room they provided? The desk agent was rude and not helpful. It was as if we were walking into her personal home and asking to sleep over. She just acted as if she owed us nothing, including the room we paid for. After much discussion, she finally sent up a roll away bed for our youngest child and we had to ask repeatedly for an extra pillow. If it had not been so late (our youngest was asleep in the car already), we would have left and found another hotel. I will not recommend this property or this hotel chain to anyone. Had friends staying at the Residence Inn right beside this property and they had a great experience.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Indiana

Great place to stay!

Posted 26-Feb-2015
Pros: Cleanliness and spacious rooms, location.
Location: Located close to cruise port, restaurants, shopping, and beach.
Very clean, spacious rooms. Convenient location, close to cruise ports, beach, shopping, restaurants. We have stayed here before, and enjoy each time. Breakfast and WIFI included, plenty of parking. Pool area very nice. Will definitely stay here again!
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel close to port

Posted 20-Feb-2015
Room was very nice but breakfast room needed to be more ready and stocked for guest especially since this location is so close to cruise port breakfast was very packed but under stocked
4 out of 5
Recommended
for Everyone
by A verified traveller

Good hotel - close to cruise port

Posted 17-Feb-2015
Good hotel that is close to the cruise port. They have a shuttle that can take you to the port. I did not use the shuttle as the shuttle service did not start at the time I wanted to arrive at the port. I used a taxi cab at a cost of $20.00 plus a tip. The hotel was a bit pricey considering I did not use much of the facilities (did not need to park a vehicle, did not use the pool, arrived late and checked out early). The breakfast buffet was good and included hot items such as scrambled eggs and bacon. The rooms seemed old and needing updating, but the shower and beds were good for our needs. This hotel is not close to many things. It is not walking distance to Coco Beach. There is a gas/convenience store, Burger King, a really big gift shop, an Italian restaurant called Kelsey's and just a bit further is a Wendy's restaurant all within walking distance. If just staying the night for before and/or after a cruise, this would be a good hotel particularly if you can find a good deal on the price.
2 out of 5
by A verified travellerfrom North Dakota

Posted 03-Feb-2015
The hotel was in the need of updating or just better maintainence. There was stains everywhere. We could not sit on the sofa in our it was so dirty and gross. We got in later and did not have a car, if we would have a had a car we would have left.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Burlington

Day Room

Posted 28-Jan-2015
Pros: Convenient, great shuttle service, pool, nice big clean room.
Booked a day room after a cruise when we had a late flight. Room was clean and well stocked for 5 people.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Columbia,SC

Hotel, park and cruise

Posted 25-Jan-2015
We had a fine experience at Counrty Inn and Suites. The rooms were spacious, clean and comfortable and convenient to the port. The staff was friendly and fast and based on our experience we will stay here on our next cruise.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Toronto,

Posted 24-Jan-2015
Good option if you plan to go to Kennedy Space Center.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Iowa

Quick stay before Disney Cruise.

Posted 18-Jan-2015
Nice to have kids in own sleeping area with own tv.
3 out of 5
by A verified travellerfrom Toronto, ON

Needs a Major Makeover

Posted 15-Jan-2015
Pros: Location to cruise port, shuttle to cruiseport, breakfast and friendly staff
Cons: Decor and furniture is old and worn out and needs to be updated
The hotel was okay, friendly staff, good breakfast, but it looks old and shabby and is in dire need of an update.