Ratings based on 999 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
94% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 23-Jun-2015
Room were comfortable but carpet was very dirty. spots all over the carpet. Breakfast which was included with the say had variety of dishes
5 out of 5
Recommended
for Families
by A verified traveller

Close to cruise ships!

Posted 16-Jun-2015
Pros: Good breakfast, and close to ships.
My family and I checked in late Saturday night, for a cruise leaving on Sunday. We had a car reserved with Budget (about 1/2 mile away on same rd). We dropped the car off, and took the shuttle over. This was very convenient.
2 out of 5
Recommended
for Families
by A verified traveller from Asheville NC

Mediocre hotel near Port Canaveral.

Posted 15-Jun-2015
Pros: Breakfast was good
Cons: Hotel under constructions for upgrades. Many parts roped off.
Location: Great location to port if taking a cruise/
Booked hotel through Expedia, but didn't realize the park and ride feature was not included unless I booked directly through hotel. I had to pay extra $40 to park and ride to our cruise.
Comment from Hotel Management
16-Jun-2015 by Kalyn, Hotel Management
Dear valued guest, Thank you for reviewing our hotel! We appreciate your feedback! Please accept my apologies that you were not aware that your booking did not include the Park & Cruise option. We hope to have a future opportunity to host you again soon! Kindly, Kalyn Eastman General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Getting ready for a cruise

Posted 15-Jun-2015
We booked this hotel because we were going on a cruise. My only complaint is that the parking for the time we were going to be gone was not specified to cost extra. But we pairs the $40 and they took good care of us and the car. I would recommend this hotel, just understand the parking is not included in the price.
2 out of 5
by A verified traveller from Miami

Under remodeling. Also rooms smell humid

Posted 11-Jun-2015
Pros: Location
Cons: Décor, smell, more parking at night, better quality breakfast
Under remodeling. Also rooms smell humid. Décor is dates. Not the experience I had expected.
Comment from Hotel Management
12-Jun-2015 by Kalyn, Hotel Management
Dear Valued Guest, Thank you for reviewing our hotel! We consider your feedback essential to improving our operations. Please accept my apologies that you experienced some concerns while with us. I am excited to share that with our renovation will come updated decor, flooring, and much more! I hope that we will have a future opportunity to give you an excellent experience! Warm regards, Kalyn Eastman General Manager
3 out of 5
by A verified traveller

Bring your own pillow.

Posted 04-Jun-2015
Pros: Checking out
Cons: Finish construction
So, upon arrival the property looks decent enough but then goes downhill quickly. We go to check in, and the lobby is under construction. There's literally a sign on a nearby window that says "check in" so you check in like a drive-thru but more uncomfortable because you have to crouch down to talk to the staff inside. About a week earlier, I read another review about the lobby under renovation. I kind of assumed that it would be done by the time we arrived, but it wasn't. The staff insists that the tile floor will be done in the morning (which it wasn't), but we tried to overlook this issue. When we get to our family suite, we find that one of the kids bed frames is literally broken in half. I call the front desk and they suddenly remember that a child had broken that bed and the replacement was overlooked. We were given a replacement. The room was relatively clean, but the HUGE pillows were the biggest we've ever had in a hotel. The bottom two floors were closed off for renovation during our stay, so the place was a ghost town. The bottom line, I feel that when any hotel is going through a MAJOR remodel, they should notify each and every guest ahead of time that they can stay at a discounted rate or give them the opportunity to cancel their reservation. Waiting until guests arrive is shady and unprofessional. They'll get guests to stay in a pinch, but nobody is going to return. The staff was friendly enough, but doesn't make up for the other deficits.
Comment from Hotel Management
12-Jun-2015 by Kalyn, Hotel Management
Dear Valued Guest, Thank you for reviewing our property! We appreciate your taking the time to share your experience with us. Please accept my apologies that you experienced some concerns while with us. We have been under some renovation processes and are excited about the changes they will be bringing. I am very sorry to hear that this interfered with your stay and I hope we will have a future opportunity to go above and beyond for you! We consider your feedback essential in improving our operations and thank you once again for sharing it with us. Warm regards, Kalyn Eastman General Manager
2 out of 5
by A verified traveller from Portland, Oregon

poor choice for 3 night stay

Posted 26-May-2015
Pros: Close to the cruise port
Cons: Everything from maintenance, to staff attitude, to housekeeping.
Hotel dated, staff uncaring, "concierge" more interested in signing us up for a vacation club seminar than assisting us with vacation plans. Our room (354) was only spot cleaned as there was still hair in the bathroom. (Some actually stuck to the inside of the door.!) The air conditioner had such a loud low rumble when it operated, I couldn't stand near the TV stand without plugging my ears. We had to leave the tv on all night to mask the sound. I had asked the desk clerk to have it looked at, but nothing was done. We had to arrange our own transportation to the cruise port because they neglected to schedule us on the shuttle. But after watching the nasty lady in charge of getting the people organized for the shuttle,we were glad we did. There are many better hotel choices in the same area, so the hotel's condition and the ambivalent staff is a puzzle to us.
Comment from Hotel Management
31-May-2015 by Customer Care, Hotel Management
Thank you for reaching out and writing your review. We apologize you were not satisfied with the condition of the hotel and your room during your stay, in regards to bathroom cleanliness and air conditioner noise and for staff service for the shuttle service. We appreciate you taking the time share your experience as your comments are valued and will be used to consider improvements in the future.
5 out of 5
Recommended
for Everyone
by A verified traveller from Bradenton, FL

Good location

Posted 25-May-2015
Other than the lobby renovation, everything was great. Staff were effective, efficient and very accommodating.
5 out of 5
Recommended
for Everyone
by A verified traveller from VA

Great location for cruise terminal

Posted 18-May-2015
Pros: Proximity to cruise terminals.
Arrived and was greeted by hotel staff warmly. Room was as expected, clean and comfortable. Great location with regard to cruise terminals. Offered parking for cruise and shuttle service. Great nights sleep, good breakfast in the morning.
4 out of 5
Recommended
for Everyone
by A verified traveller from NZ

Affordable hotel with large rooms

Posted 04-May-2015
Stayed 2 nights. Staff were very helpful, rooms were clean, large and well appointed - especially the suites. No restaurant in house but short taxi ride to the port, bars and local dining.