Ratings based on 1,007 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
93% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from staten island, new york

Posted 19-Jul-2015
Great place to stay. Very close to pier at Cape Canaveral.
4 out of 5
Recommended
for Families
by A verified traveller from San Francisco, CA

Close to Port Canaveral

Posted 13-Jul-2015
Pros: convenient
Cons: change the carpets, they had a smell to it.
hotel was close to the Disney port in Port Canaveral. Hotel was old but comfortable. Good for a one night stay.
2 out of 5
by A verified traveller from Northwest Arkansas

Close to port. Not updated.

Posted 12-Jul-2015
Hotel needs a desperate update. The beds are very uncomfortable. It is very musty. It is close to the port though. The price was WAY too high for the condition of the hotel.
Comment from Hotel Management
14-Jul-2015 by Kalyn, Hotel Management
Dear valued guest, Thank you for reviewing our property! Your feedback is very important to us. I am so pleased to hear you enjoyed the hotel's nearness to the cruise port. Please accept my apologies that you felt the hotel was in need of updating. I am so thrilled to share that we are currently in the midst of a renovation that will specifically address some of your concerns, including updated carpet, wall coverings, furniture, bedding, and more! I hope we will have the opportunity to host you again and go above and beyond for you! Thank you for sharing your feedback with us. Warm regards, Management
2 out of 5
by A verified traveller from Alabama

No water pressure

Posted 11-Jul-2015
Pros: Location to the port
Cons: Maintenance, water pressure, and they had remolding going on in the breakfast area.
Location: Get on a ship
Lacked water pressure to even rinse the soap off of your skin much less shampoo out of your hair. Shower doors were falling off the tracks in a handicap access room, which we were not. It's ok but not a $100.00 a night room in my opinion.
Comment from Hotel Management
14-Jul-2015 by Kalyn, Hotel Management
Dear Valued Guest, Thank you for reviewing our property! Your feedback is invaluable to us and we truly appreciate your taking the time to share it. Please accept my apologies that you experienced difficulty with the water pressure in the shower! I have addressed this concern with our Engineering Team. Please rest assured it will be addressed and resolved in future. I hope we will have the opportunity to host you again and go above and beyond for you! Warm regards, Management Team
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 23-Jun-2015
Room were comfortable but carpet was very dirty. spots all over the carpet. Breakfast which was included with the say had variety of dishes
Comment from Hotel Management
15-Jul-2015 by Kalyn, Hotel Management
Thank you for reviewing our property! We appreciate your feedback! I am so pleased to hear that you found the room comfortable and enjoyed the complimentary breakfast! Please accept my apologies that you experienced some concerns with the carpet. I have addressed these concerns with our team and I am also happy to share that we are currently undergoing an exciting renovation that includes replacing all of the carpeting! I hope we will have the opportunity to host you again in future! Thank you, once again, for sharing your concerns with us. Warm regards, The Management Team
5 out of 5
Recommended
for Families
by A verified traveller

Close to cruise ships!

Posted 16-Jun-2015
Pros: Good breakfast, and close to ships.
My family and I checked in late Saturday night, for a cruise leaving on Sunday. We had a car reserved with Budget (about 1/2 mile away on same rd). We dropped the car off, and took the shuttle over. This was very convenient.
2 out of 5
Recommended
for Families
by A verified traveller from Asheville NC

Mediocre hotel near Port Canaveral.

Posted 15-Jun-2015
Pros: Breakfast was good
Cons: Hotel under constructions for upgrades. Many parts roped off.
Location: Great location to port if taking a cruise/
Booked hotel through Expedia, but didn't realize the park and ride feature was not included unless I booked directly through hotel. I had to pay extra $40 to park and ride to our cruise.
Comment from Hotel Management
16-Jun-2015 by Kalyn, Hotel Management
Dear valued guest, Thank you for reviewing our hotel! We appreciate your feedback! Please accept my apologies that you were not aware that your booking did not include the Park & Cruise option. We hope to have a future opportunity to host you again soon! Kindly, Kalyn Eastman General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Getting ready for a cruise

Posted 15-Jun-2015
We booked this hotel because we were going on a cruise. My only complaint is that the parking for the time we were going to be gone was not specified to cost extra. But we pairs the $40 and they took good care of us and the car. I would recommend this hotel, just understand the parking is not included in the price.
2 out of 5
by A verified traveller from Miami

Under remodeling. Also rooms smell humid

Posted 11-Jun-2015
Pros: Location
Cons: Décor, smell, more parking at night, better quality breakfast
Under remodeling. Also rooms smell humid. Décor is dates. Not the experience I had expected.
Comment from Hotel Management
12-Jun-2015 by Kalyn, Hotel Management
Dear Valued Guest, Thank you for reviewing our hotel! We consider your feedback essential to improving our operations. Please accept my apologies that you experienced some concerns while with us. I am excited to share that with our renovation will come updated decor, flooring, and much more! I hope that we will have a future opportunity to give you an excellent experience! Warm regards, Kalyn Eastman General Manager
3 out of 5
by A verified traveller

Bring your own pillow.

Posted 04-Jun-2015
Pros: Checking out
Cons: Finish construction
So, upon arrival the property looks decent enough but then goes downhill quickly. We go to check in, and the lobby is under construction. There's literally a sign on a nearby window that says "check in" so you check in like a drive-thru but more uncomfortable because you have to crouch down to talk to the staff inside. About a week earlier, I read another review about the lobby under renovation. I kind of assumed that it would be done by the time we arrived, but it wasn't. The staff insists that the tile floor will be done in the morning (which it wasn't), but we tried to overlook this issue. When we get to our family suite, we find that one of the kids bed frames is literally broken in half. I call the front desk and they suddenly remember that a child had broken that bed and the replacement was overlooked. We were given a replacement. The room was relatively clean, but the HUGE pillows were the biggest we've ever had in a hotel. The bottom two floors were closed off for renovation during our stay, so the place was a ghost town. The bottom line, I feel that when any hotel is going through a MAJOR remodel, they should notify each and every guest ahead of time that they can stay at a discounted rate or give them the opportunity to cancel their reservation. Waiting until guests arrive is shady and unprofessional. They'll get guests to stay in a pinch, but nobody is going to return. The staff was friendly enough, but doesn't make up for the other deficits.
Comment from Hotel Management
12-Jun-2015 by Kalyn, Hotel Management
Dear Valued Guest, Thank you for reviewing our property! We appreciate your taking the time to share your experience with us. Please accept my apologies that you experienced some concerns while with us. We have been under some renovation processes and are excited about the changes they will be bringing. I am very sorry to hear that this interfered with your stay and I hope we will have a future opportunity to go above and beyond for you! We consider your feedback essential in improving our operations and thank you once again for sharing it with us. Warm regards, Kalyn Eastman General Manager