Bring your own pillow. Posted 04-Jun-2015
So, upon arrival the property looks decent enough but then goes downhill quickly. We go to check in, and the lobby is under construction. There's literally a sign on a nearby window that says "check in" so you check in like a drive-thru but more uncomfortable because you have to crouch down to talk to the staff inside. About a week earlier, I read another review about the lobby under renovation. I kind of assumed that it would be done by the time we arrived, but it wasn't. The staff insists that the tile floor will be done in the morning (which it wasn't), but we tried to overlook this issue. When we get to our family suite, we find that one of the kids bed frames is literally broken in half. I call the front desk and they suddenly remember that a child had broken that bed and the replacement was overlooked. We were given a replacement. The room was relatively clean, but the HUGE pillows were the biggest we've ever had in a hotel. The bottom two floors were closed off for renovation during our stay, so the place was a ghost town. The bottom line, I feel that when any hotel is going through a MAJOR remodel, they should notify each and every guest ahead of time that they can stay at a discounted rate or give them the opportunity to cancel their reservation. Waiting until guests arrive is shady and unprofessional. They'll get guests to stay in a pinch, but nobody is going to return. The staff was friendly enough, but doesn't make up for the other deficits.
Comment from Hotel Management
12-Jun-2015 by Kalyn, Hotel Management
Dear Valued Guest, Thank you for reviewing our property! We appreciate your taking the time to share your experience with us. Please accept my apologies that you experienced some concerns while with us. We have been under some renovation processes and are excited about the changes they will be bringing. I am very sorry to hear that this interfered with your stay and I hope we will have a future opportunity to go above and beyond for you! We consider your feedback essential in improving our operations and thank you once again for sharing it with us. Warm regards, Kalyn Eastman General Manager