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Reviews of Best Western University Inn

3 out of 5
Best Western University Inn
90 E Main Street, Canton, NY

Reviews

8.8

Excellent

Rating 10 - Excellent. 328 out of 610 reviews" "
Rating 8 - Good. 190 out of 610 reviews" "
Rating 6 - Okay. 63 out of 610 reviews" "
Rating 4 - Poor. 15 out of 610 reviews" "
Rating 2 - Terrible. 14 out of 610 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Kimberly, Peru

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, was close to suny canton for our event. Kids running up and down the hall late at night was annoying and there was a weird smell but other than that it appeared clean. Nice bag breakfast in the am for award members. Nice workout area and pool/hot tub. Would stay again.
Stayed 1 night in Mar 2024
Response from Irina Smith, Guest Service Manager on 27 Mar 2024
Dear Kimberly, Thank you for taking the time to leave this feedback, we appreciate that a lot. I apologize for the inconvenience and the noise you had to deal with, I wish I could go back in time and fix it. I really hope you enjoyed everything else during your stay. Looking forward to see you again!

10/10 Excellent

Jacob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so friendly. Everything was great!
Stayed 2 nights in Mar 2024
Response from Irina Smith, Guest Service Manager on 27 Mar 2024
Dear Jacob, Thank you very much for taking the time to leave this positive feedback. We are extremely happy you enjoyed your stay and had a great time. We hope you will be back and see us again soon!

10/10 Excellent

Faye

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, relaxed atmosphere.
Stayed 1 night in Mar 2024
Response from Irina Smith, Guest Service Manager on 27 Mar 2024
Dear Faye, Thank you for taking the time to leave this positive feedback. It was a pleasure to have you staying with us, I hope you guys had fun. We are looking forward to see you again!

4/10 Poor

alexander

Liked: Cleanliness
i am a Dr at the local hospital and worked overnight. I did not get back until 0800. I requested some extra sleep time for check out and was not allowed. I understand it was busy, but all i needed was one hour to get some extra sleep.
Stayed 1 night in Feb 2024
Response from Irina Smith Guest Service Manager Best Western on 8 Feb 2024
Dear Alexander, Thank you for letting us know about the issue you had during your stay, it is very important for us to know about incidents like that so we can work on it and try to avoid them next time. Now with the hockey season, the property is sold out for every Thursday through Sunday, I wish we could've helped you by accommodating a later check out but since our check in time is 3pm, that would be a little bit unfair to the guest who checked in after you. I agree it was an unpleasant situation but in cases like that late check out requests are based on availability. I'm really sorry sir we could not accommodate that one.

10/10 Excellent

Meghan

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was clean, staff was welcoming and friendly.
Stayed 1 night in Feb 2024
Response from Irina Smith Guest Service Manager Best Western on 8 Feb 2024
Dear Meghan, Thank you for your positive feedback, we appreciate that a lot. I'm glad you had a nice stay with us and now we are just looking forward to see you again!

10/10 Excellent

Robert

Business traveller
Staff was very friendly and helpful. Restaurant was very good, with decent pricing
Stayed 1 night in Jan 2024
Response from Irina Smith Guest Service Manager Best Western on 31 Jan 2024
Dear Robert, Thank you for taking the time to leave this positive feedback. It is very important for us to know that we are providing our guests with good service. We hope you will be back and see us again soon.

8/10 Good

Gwendolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Irina Smith Guest Service Manager Best Western on 27 Dec 2023
Dear Gwendolyn, Thank you very much for taking the time to complete the survey, we appreciate that a lot. We are glad you had a good stay and we are looking forward to see you again.

10/10 Excellent

Norazon

Stayed 1 night in Dec 2023
Response from Irina Smith Guest Service Manager Best Western on 18 Dec 2023
Dear guest, We really appreciate you completing the survey, it is very important for us to know that our guests had a great stay. We hope we will see you again soon.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Bathroom is a bit small. Toilet is very close to the sink and tub. Other than that everything is good.
Stayed 1 night in Nov 2023
Response from Irina Smith Guest Service Manager Best Western on 15 Nov 2023
Dear Thomas, Thank you for taking the time to leave this feedback ,we appreciate that a lot. We are glad you enjoyed your stay and we are looking forward to see you again!

2/10 Terrible

Karl

Disliked: Cleanliness, property conditions & facilities, room comfort
Another pool/hot tub out-of-order....
Birthday Trip for my wife.Her one request, a decent Hotel with a hot tub. Booking only offered non-refundable. After checking in we found out the pool/hot tub has been broken for months."Waiting on a part", ya, ok, heard that before. This is repeatedly an issue on this site...advertising amenities that are not actually available.
Stayed 1 night in Nov 2023
Response from Irina Smith Guest Service Manager Best Western on 14 Nov 2023
Dear Karl, Thank you for your feedback, we really appreciate that. You are right, our pool and hot tub are out of order since last week because of one of the heaters. The maximum water temperature for spa pools shall not exceed 104 degrees Fahrenheit, at this point the water in our pool in not even 60 degrees unfortunately, but we are working on that. We prefer to be honest with our customers about the issues on the property and I feel really bad about not being able to provide our guests with all 100% of our services but we are trying to fix it so we can make our guests happy. I apologize for all the inconvenience and I hope there still are some things which you liked about our hotel.

6/10 Okay

Kristen

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Irina Smith Guest Service Manager Best Western on 7 Nov 2023
Dear Kristen,Thank you for completing the survey regarding your recent stay with us. If there's something we could improve about our service, we would appreciate a lot if you share that with us. We hope you will be back and give us a chance to provide you with a better service.

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i thought i had requested a queen bed but our room had 2 double beds instead. not a big deal but inconvenient. otherwise, everything was excellent about our stay.
Stayed 2 nights in Nov 2023
Response from Irina Smith Guest Service Manager Best Western on 7 Nov 2023
Dear Brian, Thank you for taking the time to leave this feedback, we really appreciate that. I remember you calling the front desk wondering what room type you had booked so I double checked your Expedia confirmation and unfortunately it did say that you booked a non smoking standard double with 2 double beds. It probably was a system glitch and I feel really bad for that. I wish we could've moved you to the room type you originally wanted so your stay would be even better. I am glad everything else was good and now we are just looking forward to see you again. Thank you for your review again and have a great day!

8/10 Good

Page,

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, nice staff, good food.
Stayed 1 night in Nov 2023
Response from Irina Smith Guest Service Manager Best Western on 3 Nov 2023
Dear Page, Thank you for taking the time to leave this positive feedback, we appreciate that a lot. We are extremely happy you had a good time staying with us so we are hopping to see you again soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was small but loaded with all the right amenities and comfy bed
Stayed 2 nights in Oct 2023
Response from Irina Smith Guest Service Manager Best Western on 1 Nov 2023
Dear guest, Thank you for taking the time to leave this feedback, we appreciate that a lot. Our design team is working on room updates so hopefully we can surprise you with new arrangements pretty soon. Looking forward to see you again!

10/10 Excellent

James

Stayed 1 night in Oct 2023
Response from Irina Smith Guest Service Manager Best Western on 1 Nov 2023
Dear James, Thank you for completing the survey, it is very important for us. We hope you had a good stay and will be back soon to see us again.

8/10 Good

Kameron

Liked: Cleanliness, staff & service, property conditions & facilities
Wasn’t the comfiest room to stay in, but the amenities were really nice. Overall enjoyed our stay.
Stayed 2 nights in Oct 2023
Response from Irina Smith Guest Service Manager Best Western on 1 Nov 2023
Dear Kameron, Thank you for taking the time to leave this positive feedback, we really appreciate that. We are glad you enjoyed your stay and we are looking forward to see you again.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Irina Smith Guest Service Manager Best Western on 23 Oct 2023
Dear guest, Thank you for taking the time to complete the survey. Your feedback helps us to become better and provide our future guests with better experience. We hope you will be back and see us again soon.

10/10 Excellent

Maria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Oct 2023
Response from Irina Smith Guest Service Manager Best Western on 18 Oct 2023
Dear Maria, Thank you for taking the time to complete the survey, we appreciate that a lot. We hope you had a great stay with us and we are looking forward to see you again.

8/10 Good

Paul

Stayed 1 night in Oct 2023
Response from Irina Smith Guest Service Manager Best Western on 18 Oct 2023
Dear Paul, Thank you for taking the time to complete the survey. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Dean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and competent staff, comfortable beds
Stayed 1 night in Oct 2023
Response from Irina Smith Guest Service Manager Best Western on 10 Oct 2023
Dear Dean, Thank you for taking the time to leave this positive feedback. It is very important for us to know that we can provide our guests with good service and make them feel like home. We hope you will be back and see us again soon!

10/10 Excellent

Kevin

Travelled with partner
Didn’t like the tv
Stayed 2 nights in Oct 2023
Response from Irina Smith Guest Service Manager Best Western on 10 Oct 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

william, goldens bridge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel next to St Lawrence University
Stayed 1 night in Oct 2023
Response from Irina Smith Guest Service Manager Best Western on 10 Oct 2023
Dear William, Thank you for taking the time to leave this positive feedback, we really appreciate that. We hope you had a great time with us and we are looking forward to see you again soon!

10/10 Excellent

Kevin

Stayed 1 night in Sep 2023
Response from Irina Smith Guest Service Manager Best Western on 23 Oct 2023
Dear Kevin, Thank you for taking the time to complete the survey, we really appreciate that. I hope you had a great time staying with us and we are looking forward to see you again!

10/10 Excellent

Lauri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Irina Smith Guest Service Manager Best Western on 3 Oct 2023
Dear Lauri, Thank you for taking the time to complete the survey, we really appreciate that. We hope you had a great stay and that you will be back and see us again soon. Thank you for your feedback!

10/10 Excellent

Thomas

Stayed 1 night in Sep 2023
Response from Irina Smith Guest Service Manager Best Western on 18 Oct 2023
Dear Thomas,Thank you for taking the time to complete the survey, we really appreciate that. We are extremely glad you had a good stay and we are looking forward to see you again!

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed 2 nights in Sep 2023
Response from Irina Smith Guest Service Manager Best Western on 23 Sept 2023
Dear Karen, Thank you for taking the time to leave this positive feedback, we really appreciate that. We hope you had a great stay with us and that you will be back soon and see us again.

10/10 Excellent

Jim

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Danielle the front desk clerk was excellent. She had a line out the door and some of the customers were not as friendly. Danielle did not let them get to her and was calm and collective with every check in. I will be trying to recruit her for my company in Canton.
Stayed 1 night in Sep 2023
Response from Irina Smith Guest Service Manager Best Western on 16 Sept 2023
Dear Jim, Thank you for taking the time to leave this positive feedback, we really appreciate that. We are so glad to know that our team members provide our guests with great service. We are looking forward to see you again so we can surprise you even more.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 3 nights in Sep 2023
Response from Irina Smith Guest Service Manager Best Western on 20 Sept 2023
Dear Kevin, Thank you for taking the time to leave this positive feedback, we really appreciate that. It is very important for us to know that we provide our guests with good service and make their stay amazing. We hope to see you again soon!

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was very clean and staff was very nice and pleasant. Had a great stay. Will be back
Stayed 3 nights in Aug 2023
Response from Irina Smith Guest Service Manager Best Western on 8 Sept 2023
Dear Joseph, Thank you for taking the time to leave this positive feedback. It makes us really happy to know that our guests had a great time staying with us. Looking forward to see you back!

8/10 Good

Liam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Irina Smith Guest Service Manager Best Western on 9 Sept 2023
Dear Liam, Thank you for taking the time to complete the survey, we really appreciate that. We hope you had a good time staying with us and we hope to see you soon so we can provide you with even better service.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
Very nice. Beds comfortable. Room musty and damp.
Stayed 1 night in Aug 2023
Response from Irina Smith Guest Service Manager Best Western on 7 Sept 2023
Dear guest, Thank you for taking the time to leave this review, we appreciate that a lot. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Rosa Aura

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very clean
Stayed 1 night in Aug 2023
Response from Irina Smith Guest Service Manager Best Western on 9 Sept 2023
Dear Rosa Aura, Thank you for taking the time to leave this positive feedback, we appreciate that a lot. We are very glad that you had a good time staying with us and we hope you will be back and see us again soon.

8/10 Good

Ellen

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2023
Response from Irina Smith Guest Service Manager Best Western on 9 Sept 2023
Dear Ellen,Thank you for taking the time to complete the survey. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Ni-Ima

Travelled with family, Business traveller
Liked: Amenities
I just wish they could accommodate me better with a late check out
Stayed 2 nights in Aug 2023
Response from Irina Smith Guest Service Manager Best Western on 9 Sept 2023
Dear Ni-Ima, Thank you for taking the time to leave this feedback, we really appreciate your honesty. We are trying to accommodate all our guests requests but sometimes when the hotel is fully booked for 2 or more nights in a row we can't really guarantee late check out for our guests just because it would be unfair to the other guests who arrived for the normal check in time and their room is not ready yet. I do apologize for not being able to accommodate that for you and I hope everything else besides that was good. We hope you will be back soon!

10/10 Excellent

Eric, Bronx

Stayed 3 nights in Aug 2023
Response from Irina Smith Guest Service Manager Best Western on 14 Sept 2023
Dear Eric, Thank you for taking the time to complete the survey, we really appreciate that. We are glad you had a great stay and we are looking forward to see you again!

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding
Stayed 1 night in Aug 2023
Response from Irina Smith Guest Service Manager Best Western on 9 Sept 2023
Dear Timothy, Thank you for taking the time to leave this positive feedback, we really appreciate that. We hope you had a great time staying with us and we are looking forward to see you again.

8/10 Good

Amy

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Aug 2023
Response from Irina Smith Guest Service Manager Best Western on 6 Sept 2023
Dear Amy, Thank you for completing the survey, our team really appreciates that. We are glad you had good time staying with us so now just looking forward to see you again!

8/10 Good

Marisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Irina Smith Guest Service Manager Best Western on 6 Sept 2023
Dear Marisa, Thank you for completing the survey. We hope you will come back soon so we can provide you with even better service to make you happier and get the highest score to understand that we are following the right direction.

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Irina Smith Guest Service Manager Best Western on 6 Sept 2023
Dear Douglas, Thank you for this high score, it makes us extremely happy. That is a great feeling to realize that we provide our guests with good service and make them happy. Looking forward to see you again!

10/10 Excellent

Elaine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to my sons school
Stayed 1 night in Aug 2023
Response from Irina Smith Guest Service Manager Best Western on 6 Sept 2023
Dear Elaine, Thank you for taking the time to leave this review, we appreciate that a lot. Since your son goes to school in the area we hope to see you more often. Looking forward to your next visit!

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Irina Smith Guest Service Manager Best Western on 6 Sept 2023
Dear Martin, Thank you for taking the time to complete the survey. It is very important for us to know that we can provide our guests with good service. We hope you will be back and see us again soon.

10/10 Excellent

Erin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Desk Staff.
Stayed 2 nights in Aug 2023
Response from Irina Smith Guest Service Manager Best Western on 6 Sept 2023
Dear Erin, Thank you for taking the time to leave this positive feedback, we really appreciate that. We are glad you had a good stay and we are looking forward to see you again!

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience with a very friendly staff. Room is clean A/C works well.
Stayed 1 night in Aug 2023
Response from Irina Smith Guest Service Manager Best Western on 31 Aug 2023
Dear Heather, Thank you for taking the time to leave this positive feedback, we really appreciate that. We are very glad that you had great time staying with us. Looking forward to see you back again!

10/10 Excellent

Michele, West Newbury

Liked: Cleanliness, staff & service, property conditions & facilities
The beds were very comfortable! It was a very clean property. And the food in the lounge, dining room was very good
Stayed 2 nights in Aug 2023
Response from Irina Smith Guest Service Manager Best Western on 29 Aug 2023
Dear Michele, Thank you for taking the time to leave this positive feedback. It is very important for us to know that we can provide our guests with great service and be a home away from home. We are looking forward to see you again!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Irina Smith Guest Service Manager Best Western on 18 Aug 2023
Dear Jennifer, Thank you for taking the time to complete the survey, we really appreciate that. We hope you had a great time staying with us, looking forward to see you again!

10/10 Excellent

Jasmine

Travelled with family and small children, Travelled with pets
Liked: Staff & service, amenities, property conditions & facilities
Great service
Stayed 2 nights in Aug 2023
Response from Irina Smith Guest Service Manager Best Western on 18 Aug 2023
Dear Jasmine,Thank you for taking the time to leave this positive feedback. It was a pleasure to have you staying with us and we hope you will be back soon!

8/10 Good

Maureen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Irina Smith Guest Service Manager Best Western on 18 Aug 2023
Dear Maureen, Thank you for completing the survey. We will use your feedback to become even better and make sure our guests have the best time staying with us. We hope you had a good stay as well and we're looking forward to see you again.

10/10 Excellent

Michele

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely kind and helpful! Very pleasant.
Stayed 1 night in Aug 2023
Response from Irina Smith Guest Service Manager Best Western on 9 Aug 2023
Dear Michele, Thank you for the team compliment, it is very important for us to know that we can provide our guests with great service. We hope you will be back and see us again soon!

10/10 Excellent

Denise

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay. It was a one stop shop. Golf, dinner, drinks and a good night’s sleep.
Stayed 1 night in Jul 2023
Response from Irina Smith Guest Service Manager Best Western on 1 Aug 2023
Dear Denise, Thank you for taking the time to leave this positive feedback. It is very important for us to know that we can provide our guests with good service and accommodate all the requests. We hope we'll see you again soon!

10/10 Excellent

Anthony

Stayed 4 nights in Jul 2023
Response from Irina Smith Guest Service Manager Best Western on 29 Aug 2023
Dear Anthony, Thank you for completing the survey, we really appreciate that! We hope you had a great time staying with us and we are looking forward to see you again!