Ratings based on 1,722 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
91% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveller from Berry

Beach was closed during our stay.

Posted 29-Jun-2015
Beautiful resort and excellent staff. Due to weather the week before and seaweed the beach was closed during our stay. The staff generously moved us to Beach Palace where we were able to enjoy a fantastic beach.
5 out of 5
Recommended
for Everyone
by A verified traveller from Australia

Nice hotel

Posted 29-Jun-2015
Everything was amazing but it smelt and the beach there is disgusting. Had to leave to go to the beach. Food was great, service was amazing. Can't fault it in any other way.
4 out of 5
Recommended
for Everyone
by A verified traveller from england

3day tropical storm

Posted 28-Jun-2015
1st 3 days had a tropical storm and the staff had it all to do and cope well just a bit of lack of entertainment but coped well😀 after that all was brill needed to move room after water damage but no probs
2 out of 5
Recommended
for Families
by A verified traveller

Posted 24-Jun-2015
Beach was filthy and never had a working frig in room. Hotel staff was the best part of the trip. Also enjoyed the Flowrider for the kids and Los Tacos bar at the Grand.
4 out of 5
Recommended
for Everyone
by A verified traveller

The beach is not good

Posted 22-Jun-2015
The place is very nice and the peapol staff is frendly. The golf course is the best in this area y want retorn there for my vacations
3 out of 5
by A verified traveller from tx

Not what was described

Posted 20-Jun-2015
the pictures online were not accurate at all very small beach with tons of rotting seaweed. When searching for an adults only resort, this popped up, however this is a family resort. The food was good and staff were very nice.
5 out of 5
Recommended
for Everyone
by A verified traveller from okc

Hobeymoon

Posted 19-Jun-2015
We had a lot of fun the food & drinks were great. The bus system wasn't very good but took a taxi to the sun palace & that was fun.
5 out of 5
Recommended
for Everyone
by A verified traveller from IOWA

Awesome resort, pools, and beach!

Posted 15-Jun-2015
My wife and I were at Noon Palace last week for our 9th wedding anniversary. The resort is top notch in my opinion in about every measurable dynamic. The room was always clean, comfortable, and nicely sized. The food choices and quality of food was excellent. The pool area is huge with plenty of friendly waiters and waitresses to take drink orders. The Jack Nicklaus golf course was very well developed, maintained, and was obviously challenging. We can't wait to plan our return to the Moon Palace in the near future!
3 out of 5
Recommended
for Families
by A verified traveller from Missouri

Overall nice but a couple disappointments

Posted 15-Jun-2015
Pros: The pools
Cons: Make sure there is clear information that the beach and ocean are not ideal for "hanging out" and swimming. We traveled so far to be disappointed.
Location: Swim with dolphins and zip lining was fun
We had a good time at this hotel. The pools were amazing and the restaurants were nice. The hotel overall is nice however, the ocean water was very disappointing. If you are going to Cancun to see and swim in beautiful turquoise water, this is not the place for you. Our kids were looking forward to swimming in the ocean but it was dirty and looked like dirty lake water...yuk! The beach and water actually had a bad odor. We did go to Beach Palace one day and it was beautiful but we could only stay from 12:00-4:00 and that included 30 minute bus ride there and back so we only got to enjoy the beautiful ocean for less than 3 hours. The location of our room was another disappointment. We stayed in Sunrise and we had a total of 3 rooms (one with a 75 year old) and they put us in rooms on the farthest side of Sunrise. So to walk to the restaurants, lobby, anything was at least a 5 minute walk. Plus there was an awful odor and got worse when you walked toward the ocean...not what we were expecting from this hotel. Also, every single night we were awoken from cats fighting outside our rooms (sounded like they were fighting over food that was left outside for room service). These cats looked like house cats but were obviously wild. Very weird! We actually saw the cats running around a few times during the daytime which I thought was unsafe. Rooms were pretty clean but not immaculate as I had expected. I would definitely request a different room location if staying again.
5 out of 5
Recommended
for Everyone
by A verified traveller from New Orleans

Best vacation ever...

Posted 14-Jun-2015
This resort is gorgeous, we stayed in the Nizuc section which was in the center. ...every thing was clean and we'll maintianed. The service was exceptional and the food and drinks were great. Plenty of entertainment though out day and night. Hotel credits were a plus, we used for tours which saved us a ton of money. Staff throughout the resort were very friendly and helpful they really go out of their way to please. The only negative is the ocean is full of seaweed which the resort cannot control since it is a natural habitat but you can visit their sister resorts if looking to swim in pretty water, this did not bother us at all as most of our time was spent by the pool even though I am a big ocean fan. We would definitely recommend staying at this resort and we will definitely make another trip to Moon Palace.