Beach bar

Reviews of Beloved Playa Mujeres - Couples Only All Inclusive

5 out of 5
Beloved Playa Mujeres - Couples Only All Inclusive
Condominio Playa Mujeres, Playa Mujeres, Punta Sam, QROO

Reviews

9.6

Exceptional

Rating 10 - Excellent. 854 out of 1004 reviews" "
Rating 8 - Good. 98 out of 1004 reviews" "
Rating 6 - Okay. 28 out of 1004 reviews" "
Rating 4 - Poor. 9 out of 1004 reviews" "
Rating 2 - Terrible. 15 out of 1004 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ngoc Thien Y

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from The Excellence Collection on 19 Apr 2024
Thank you for your preference on Beloved Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from The Excellence Collection on 19 Apr 2024
Thank you for your preference on Beloved Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Donald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding all around.
Stayed 3 nights in Apr 2024
Response from The Excellence Collection on 16 Apr 2024
Thank you for your preference on Beloved Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Todd David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice adults only place Beautiful location Very relaxing Excellent food and excellent staff
Stayed 4 nights in Apr 2024
Response from The Excellence Collection on 16 Apr 2024
Thank you for choosing Beloved Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Janice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the most amazing property I have eve been to! You cannot be spoiled more : ) Relaxing and beautiful we were pampered beyond measure. The customer service goes above and behond, down to the tiny details like putting your napkin on your lap at the restuarants. You cannot ask for more at an adult all inclusive and we hope to make this an annual trip!
Stayed 8 nights in Mar 2024
Response from The Excellence Collection on 15 Apr 2024
Thank you for choosing Beloved Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Dean Michael, Fort Lauderdale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from The Excellence Collection on 15 Apr 2024
Thank you for your preference on Beloved Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from The Excellence Collection on 4 Apr 2024
Thank you for your preference on Beloved Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Conor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is absolutely amazing! Definitely coming back!
Stayed 4 nights in Mar 2024
Response from The Excellence Collection on 3 Apr 2024
Thank you for your preference on Beloved Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

LISA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very attentive to their guests. Everything was smooth from check in to check out. We had a lovely stay here and will definitely be returning!!!
Stayed 5 nights in Mar 2024
Response from The Excellence Collection on 2 Apr 2024
Thank you for choosing Beloved Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Yuri J., orlando

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Hotel is super peaceful, amazing staff and food is great. Outside of the hotel there is nothing for 40 minutes also the TC in the room faces the couch and you can’t see it from the bed which is a huge bummer if you want to cozy up and watch a movie etc
Stayed 4 nights in Mar 2024
Response from The Excellence Collection on 2 Apr 2024
Thank you for choosing Beloved Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Carleen Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This boutique resort was the perfect place for my husband and I to get away and enjoy peaceful moments. It is a beautiful setting with extraordinary staff who go out of their way to make you comfortable, feel welcome and happy. They are so kind. While all were excellent, a few special stands outs were Guadalupe at the Taco Truck, Fernando on the beach service, Michel at the pool bar, Vivianne the masseuse, Nolberto at the lounge bar, Octavio for the hydrotherapy and Jaime at La Isla restaurant. They went out of their way and deserve special recognition and thanks. The only thing we did not like was the music trivia and electric violin at the main pool. While it only happened once, it was loud and seemed intrusive to what was meant to be peaceful and relaxing. We chose this resort to avoid those loud experiences that encouraged many to drink in excess, leaving one patron sick in the pool from doing so.
Stayed 5 nights in Mar 2024
Response from The Excellence Collection on 2 Apr 2024
Dear guest,First of all, we would like to thank you for choosing Beloved Playa Mujeres as your vacation destination and for taking the time to share your feedback with the Expedia readers.We are glad to read that our staff made sure that everything was absolutely taken care of and every request was delivered going out of their way. Their attitude is intended to exceed our guests’ highest expectations and provide them a service as personalized as possible.We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.

10/10 Excellent

Shuchen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very very nice. Much quieter than the hotel zone
Stayed 2 nights in Mar 2024
Response from The Excellence Collection on 22 Mar 2024
Thank you for your preference on Beloved Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Angela Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would recommend Beloved to anyone!! Totally amazing and everyone went above and beyond!!
Stayed 5 nights in Mar 2024
Response from Christian Sosme on 21 Mar 2024
Thank you so much for your opinion, I will inform our staff that your made a mention for the good service, we work so hard to please all our guests and I'm happy that you like it.

10/10 Excellent

ethan

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property! The most courteous and helpful staff we have encountered anywhere! Never a wait for a beach palapa or a restaurant table. Loved all the amenities, planning to return❤️
Stayed 6 nights in Mar 2024
Response from The Excellence Collection on 21 Mar 2024
Thank you for choosing Beloved Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

8/10 Good

mitchell D

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our 6th time at a Excellence property. Service was great and super clean. Really great place. Look no further if you are in doubt. My only negative and I will tell you most people will roll their eyes, and I don't blame you, but the wine is terrible. It's a $4 bottle. Would it be that hard to serve $10 bottles? We do pay $600 a night? Yes, you can pay extra for a better bottle but should you have to? Anyway, it's a great place and we will go back!
Stayed 6 nights in Mar 2024
Response from The Excellence Collection on 20 Mar 2024
Thank you for choosing Beloved Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. Thank you for adding very generous remarks on the positive sides of your holidays with us and mentioning the services that made your stay more comfortable. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Christian Sosme. on 18 Mar 2024
Thank you so much for your opinion, I will inform our staff that your made a mention for the good service, we work so hard to please all our guests and I'm happy that you like it.

8/10 Good

Shauneese

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall we really enjoyed our time at Beloved. It’s a quieter more intimate resort that truly lends to a relaxing vacation. The rooms were clean, the staff friendly, with enjoyable live music most nights. What prevents me from giving it 5 stars is the food. For the price point and considering there is no buffet for lunch or dinner, I would expect the food amongst the restaurants to be more better. The breakfast buffet is lacking, and some restaurants were decent with others being just okay to not great. Would this prevent me from going again? Not necessarily…it’s passable and you can manage. It just doesn’t feel it’s on the same level as the rest of the resort and some other resorts I’ve attended in the same (or sometimes lesser) price point.
Stayed 4 nights in Mar 2024
Response from The Excellence Collection on 12 Mar 2024
Thank you for choosing Beloved Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. Also, thank you for adding very generous remarks on the positive sides of your vacation with us and mentioning the services that made your stay more comfortable. The food area is an important aspect we consider and that’s why our Chefs are passionate about taking care of every single detail and they personalize our service and cuisine to suit the different tastes and preferences of all our guests, although we will revise why during your getaway we did not seem to blow you away with delicious food in every meal. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property
Stayed 5 nights in Mar 2024
Response from The Excellence Collection on 11 Mar 2024
Thank you for your preference on Beloved Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Alexa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn’t have asked for a better stay. The hospitality was above and beyond from the moment we stepped foot on the property and was consistent throughout our stay. The facilities were beautiful and exceptionally well cared for. Staff were all incredibly friendly, polite, and accommodating! I didn’t want to leave until I could book another trip back. The spa service was especially exceptional and a highlight of the trip. Never left the resort because there didn’t feel like a need to with the service and experience we had there.
Stayed 4 nights in Feb 2024
Response from The Excellence Collection on 11 Mar 2024
Thank you for choosing Beloved Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Alfred Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from The Excellence Collection on 1 Apr 2024
Thank you for your preference on Beloved Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Michelle

Stayed 5 nights in Mar 2024
Response from The Excellence Collection on 11 Mar 2024
Thank you for your preference on Beloved Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Kimberly, West Columbia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Beloved property was excellent in every category. The smaller/‘couples only’ classification made it feel very intimate and quiet. The 5 restaurants had a wide variety of gourmet options, with excellent service, in all areas. The facility was immaculate, and actively maintained. Beach and pool amenities were very nice. Only negative was the spa pricing—seemingly’over-the-top’ for most, though they did provide one complimentary service—which we thoroughly enjoyed. We can’t wait to return!
Stayed 6 nights in Feb 2024
Response from The Excellence Collection on 7 Mar 2024
Thank you for choosing Beloved Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

William J

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 5 days and had wonderful time
Stayed 4 nights in Feb 2024
Response from The Excellence Collection on 7 Mar 2024
Thank you for your preference on Beloved Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Selene Cuyos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from The Excellence Collection on 28 Feb 2024
Thank you for your preference on Beloved Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful first stay at the Beloved. The service is top notch and beyond what I imagined. It is quiet and the property is very well maintained and clean. We had a ocean view with terrace plunge pool which was amazing. The dining options were plentiful and drinks were delish. Highly recommend if you are looking to get pampered and spoiled with your S.O.
Stayed 3 nights in Feb 2024
Response from The Excellence Collection on 27 Feb 2024
Dear guest,First and foremost, we would like to thank you for choosing Beloved Playa Mujeres as your vacation destination for the first time and for taking the time to write and share your feedback with other travelers.We are very pleased to know that our colleagues and amenities were able to make your stay a relaxing and memorable experience due to the excellent service provided. They are very passionate about their job and they do all their best to meet every need. It is also lovely to read that there are plenty of food choices due to the wide range of international dining options we offer. As a luxurious all-inclusive resort, we personalize our service and cuisine to suit the different tastes and preferences of all our guests.We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.

10/10 Excellent

Vasanth Ravindranath, Minneapolis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at Beloved Playa Mujeres for 5 nights and it was the best all-inclusive vacation we ever had. The resort is couples only, so it was very serene and peaceful. I enjoyed meeting other like minded people. The food and facilities were exceptional. I loved the variety of cuisines and the quality of ingredients. The rooms were spacious and comfortable, with an amazing private pool front patio. The spa was a highlight, offering relaxing hydrotherapy treatment. The resort also had plenty of activities to keep us entertained, such as nightly entertainment. What made this resort stand out was the incredible service from the staff. They were friendly, attentive, and professional. They went above and beyond to make us feel welcome and pampered. I want to give a special shout out to Guadalupe from the Bocadito food truck, who made the best tacos and nachos. Elvis from the Lupita lounge, who kept us entertained with his jokes and stories. Luis from the pool service, who always brought us fresh towels and drinks. Christian, the general manager, who checked on us every day and made sure we had everything we needed. And Ambar and Jesus from the Lupita steakhouse, who served us the most delicious steak. I would highly recommend Beloved Playa Mujeres to anyone who is looking for a peaceful and luxurious vacation. It is truly a paradise on earth. I can't wait to go back and experience it again.
Stayed 5 nights in Feb 2024
Response from The Excellence Collection on 26 Feb 2024
Dear guest,First and foremost, we would like to thank you for your recent stay at Beloved Playa Mujeres and for taking the time to share this review with the Expedia community.We are very delighted to hear from you that our resort is the best all-inclusive resort you have ever been to, and we were able to surpass your expectations in all areas, which are carefully taken care of. Besides, our caring staff contributed to your getaway being exceptional and unique, and making you feel pampered all the time and serving great food quality.We look forward to welcoming you back in a heartbeat to pamper you again. Please, receive our warmest regards from The Excellence Collection.

10/10 Excellent

lynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we stayed 4 nights and will go back for a longer time.
Stayed 4 nights in Feb 2024
Response from The Excellence Collection on 23 Feb 2024
Thank you for your preference on Beloved Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Travis

Travelled with family
Liked: Cleanliness
El Mar restaurant was amazing
Stayed 5 nights in Feb 2024
Response from The Excellence Collection on 23 Feb 2024
Allow us to thank you for your preference on Beloved Playa Mujeres and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

8/10 Good

Jun, New York City

Stayed 4 nights in Feb 2024
Response from The Excellence Collection on 21 Mar 2024
Allow us to thank you for your preference on Beloved Playa Mujeres and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

8/10 Good

Dennisse

Stayed 4 nights in Feb 2024
Response from The Excellence Collection on 21 Mar 2024
Thank you for your preference on Beloved Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Dominique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Christian Sosme on 21 Mar 2024
Thank you so much for your opinion, I will inform our staff that your made a mention for the good service, we work so hard to please all our guests and I'm happy that you like it.

10/10 Excellent

Christian

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Incredible stay. Staff was constantly going above and beyond to satisfy customers. Food was delicious and varied. Beach and pools weren't too crowded and very cozy. Overall an amazing, small property that is absolutely lovely! Only downsides (for us) - No reservations for restaurants means sometimes you need to wait 30 minutes for a table to open up. Since there's no buffet, your evening plans can be altered unexpectedly. - VERY quiet and a bit boring. There's very little going on and very little music. Mostly couples enjoying the sun/pool/beach on their own. That's fine if it's what you're looking for, but we would have enjoyed a more active vibe in the evenings. Luckily, the Excellence is just next door and has nightly shows, activities and active music. Very fun!
Stayed 9 nights in Feb 2024
Response from The Excellence Collection. on 12 Feb 2024
Thank you for choosing Beloved Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. Thank you for adding very generous remarks on the positive sides of your holidays with us and mentioning the services that made your stay more comfortable. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Jolene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from The Excellence Collection. on 12 Feb 2024
Thank you for your preference on Beloved Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Chad Stewart

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jan 2024
Response from The Excellence Collection on 6 Feb 2024
Thank you for your preference on Beloved Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Jill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our 8th stay at the beloved. We go back for the quiet, intimate environment, delicious food, and most of all the amazing staff.
Stayed 4 nights in Jan 2024
Response from The Excellence Collection on 5 Feb 2024
Thank you for choosing Beloved Playa Mujeres once again as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Scott

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely gorgeous and relaxing atmosphere, the staff was completely helpful and were very attentive to any accomodations we needed or wanted. Will gladly come back to see them again
Stayed 9 nights in Jan 2024
Response from The Excellence Collection on 2 Feb 2024
Thank you for your preference on Beloved Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Michael Anthony

Stayed 9 nights in Jan 2024
Response from Christian Sosme on 21 Mar 2024
Thank you so much for your opinion, I will inform our staff that your made a mention for the good service, we work so hard to please all our guests and I'm happy that you like it.

10/10 Excellent

Braeden

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff members were excellent, food was delicious, and the spa area was phenomenal. We would definitely come back in the future!
Stayed 4 nights in Jan 2024
Response from The Excellence Collection on 25 Jan 2024
Thank you for choosing Beloved Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Iris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from The Excellence Collection on 23 Jan 2024
Thank you for your preference on Beloved Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

8/10 Good

Iris Esther

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2024
Response from The Excellence Collection on 23 Jan 2024
Allow us to thank you for your positive review about Beloved Playa Mujeres and for sharing your experience with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from The Excellence Collection on 23 Jan 2024
Thank you for your preference on Beloved Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Safwat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best all inclusive resort , very easy check in , great room , so friendly staff , great service , delicious food at all fancy restaurants , unlimited drinks and the best cocktails, restaurant no reservations and best services , they even arranged a wonderful birthday dinner, definitely I will stay here again
Stayed 4 nights in Jan 2024
Response from The Excellence Collection on 23 Jan 2024
Dear guest,First and foremost, we would like to thank you for choosing Beloved Playa Mujeres as your holiday destination and for taking the time to write and share such kind feedback with other travelers.We are very delighted to hear from you that our resort is the best all-inclusive resort you have ever been to, and we were able to surpass your expectations in all areas, which are carefully taken care of. Besides, our caring staff contributed to your getaway being exceptional and unique, and making you feel pampered all the time and serving great food quality.We look forward to welcoming you back in a heartbeat to pamper you again. Please, receive our warmest regards from The Excellence Collection.

10/10 Excellent

YOUNGHEE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from The Excellence Collection on 17 Jan 2024
Thank you for your preference on Beloved Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

4/10 Poor

JaNan

Travelled with partner
Disliked: Amenities, property conditions & facilities
This property is listed as a 5 star property and it is not. It is severely dated, the common area furniture is stained and looks old as well as all the furniture in the room.
Stayed 6 nights in Dec 2023
Response from The Excellence Collection on 11 Jan 2024
Thank you for choosing Beloved Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. Your feedback is very important to us because it gives us the opportunity to better understand the areas we need to focus on in order to offer our guests the best experience ever. We truly hope to have the opportunity to welcome you back and reinstate your confidence in our services. Greetings from The Excellence Collection.

10/10 Excellent

Magdalen

Liked: Cleanliness, staff & service, property conditions & facilities
Response from The Excellence Collection on 9 Jan 2024
Thank you for your preference on Beloved Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Mariana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spectacular! Exquisite and luxurious stay
Everything about it was amazing. Excellent and luxury fine dining, excellent customer service, peacefully and relaxing. Exactly what we are looking for. We will definitely come back. It was perfect for our honeymoon!
Stayed 4 nights in Jan 2024
Response from The Excellence Collection on 9 Jan 2024
Thank you for choosing Beloved Playa Mujeres as the host of your Caribbean honeymoon and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Patricia

Stayed 3 nights in Jan 2024
Response from The Excellence Collection on 9 Jan 2024
Allow us to thank you for your preference on Beloved Playa Mujeres and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

10/10 Excellent

Jiaxian

Stayed 3 nights in Dec 2023
Response from The Excellence Collection on 23 Jan 2024
Allow us to thank you for your preference on Beloved Playa Mujeres and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

10/10 Excellent

Sung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from The Excellence Collection on 31 Jan 2024
Thank you for your preference on Beloved Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Warren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is outstanding. Needs a refresh, but such a good resort. Quiet and peaceful.
Stayed 7 nights in Dec 2023
Response from The Excellence Collection on 2 Jan 2024
Thank you for choosing Beloved Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.