Ratings based on 448 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
95% of guests recommend
4.9 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by A verified traveller

Excellent adults only All Inclusive resort

Posted 28-Sep-2014
Good quality time with the husband ! This resort is the spot to go !
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 25-Sep-2014
I love this hotel!! Everyone's so nice. We had a great time. No disappointment! Every little detail of this hotel warms up ur hearts!
5 out of 5
Recommended
for Everyone
by A verified traveller from Atlanta Ga

Completely blown away!!!

Posted 22-Sep-2014
From the moment our driver pulled up to the hotel we were greeted and treated like royalty! I'm well traveled with all inclusive resorts, and THIS one is now my new FAV! The staff, food, accommodations, personal butler, private pool area, and spa service was all EXCELLENT. Only complaint... The vacation club AKA Timeshare Sales people were very PRESENT at ALL times. We are already planning for our return.
5 out of 5
Recommended
for Everyone
by A verified traveller

Excellent locatoin great service.

Posted 19-Sep-2014
Hotel staff was very helpful and courteous food was great over all a great resort would definitely Recommend it to a friend
2 out of 5
by A verified traveller

Posted 18-Sep-2014
So-so. Next time, Will try so place else. It was fine but only that - fine.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 15-Sep-2014
Great Hotel , Great Staff, new modern hotel. The Italian restaurant is a plus
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 15-Sep-2014
The Resort, Staff, and Experience Was Amazing All The Way Around.
4 out of 5
by A verified traveller from washington, dc

Not worth the price

Posted 10-Sep-2014
This is the 7th time I've been to Cancun (3rd time this year), and heard great things about Secrets so decided to book 5 nights. We booked a standard room and the room was beautiful: separate sinks, one room for the toilet & one for the shower, balcony with views of the ocean and Laguna, all modern designs and furnishings. The employees were extremely helpful and so nice. Great pools and beach with quick service. I don't recommend this hotel because the food was subpar at the seafood and mediterrean restaurants. The steakhouse and Italian restaurants were fine but usually had a 45 min wait even at 9pm. They didn't serve any top shelf liquors at the bars either. Food quality is important and you can pay much less for equal service and great food at Live Aqua or Beach Palace.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 05-Sep-2014
Best hotel we have ever stayed at. Staff was fantastic and overly willing to help with anything. Very comfortable and cost effective.
4 out of 5
Recommended
for Everyone
by A verified traveller

Cancun was great

Posted 01-Sep-2014
Cons: Quality of mixed drinks.
The staff was very pleasant and welcoming. The entertainment staff Fredo and Stefeny were both very nice, hard working, and help make our day exciting. They both have high energy and encourage the guests to participate in fun activities. Loved the hotel.