Ratings based on 478 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
95% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by A verified traveller

Fantastic Place to Stay

Posted 24-Nov-2014
Pros: Modern design. Very Very clean. Pool areas and beach are amazing.
Cons: Higher end beer and wine selections.
Location: My goal was to never leave the hotel and we never even thought about leaving the hotel during our 4 night stay!
I booked a Jr Oceanview Club level suite for my wife and me and we loved every minute of our stay. The hotel and staff were amazing. For an all inclusive the dining options and food quality are high end. It would be nice to have a larger beer, wine and liquor selection.
5 out of 5
Recommended
for Couples
by A verified travellerfrom vancouver

Lovely hotel on the beach

Posted 17-Nov-2014
my stay was super. the hotel staff was friendly and helpful. the hotel environment was beautiful. I would definitely stay at this hotel again!
4 out of 5
Recommended
for Everyone
by A verified traveller

Awesome place, sometimes attracts wrong crowd

Posted 15-Nov-2014
It was a wonderful experience I had at Secrets the Vine. Staffs were polite and helpful, even though there are time the communication can be a problem. Hotel is only 2 1/2 years old, so building itself is in excellent condition. One complain I had was that it was very loud at night even after the sleeping time (11pm even after mid night). They will have an event near pool area and the band and noise will travel to your room. At the last night, group of guests on my floor got crazy and yelling and clapping on the hole-way between 2 -3 am. I didn't complain, but I heard one of the staff came up about 30 mins after they started yelling which didn't stop them. I guess all-inclusive can attract a wrong crowd. Restaurants were excellent, but you will have to spend a good hour or two to finish the course meal, and Blue water grill was particularly busy. I would definitely go back for another week long vacation. Hope there would be no drunk on my floor then.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Alberta Canada

Secrets the vine

Posted 14-Nov-2014
Was an amazing trip. Couldn't imagine better. The service was top notch. Food amd drinks amazing.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel

Posted 12-Nov-2014
Pros: The location was ok not too far from the airport. The condition was like new.
Cons: The service around the pool. Every noise can be heard from the hallway in the room.
We were on the 21st floor and we kept hearing the waitstaff in the hallway at night. I'm not sure if it is like that on every floor but it had a lounge on our floor so not sure if that is what contributed to it. the place is nice and everyone tries to be accommodating. The beach is clean and there are chairs and umbrellas. The food wasn't that great except in the Dragons restaurant.
5 out of 5
Recommended
for Couples
by A verified traveller

Perfect

Posted 11-Nov-2014
Pros: Everything
Cons: Very pleased with all
Enjoyed!! Wonderful experience treated very special and loved every minute!
5 out of 5
Recommended
for Couples
by A verified travellerfrom Ohio

For the couple with no children.

Posted 10-Nov-2014
Pros: No children. The views. The pools. The drinks. Everything!
Location: Jungle tours snorkel a small reef and drive your own speed boat. LA Isla mall.
Excellent stay with as some rooms. Worth every penny all food and drink included in all inclusive. But if up views from breakfast buffet. Really clean comfortable rooms. Staff are all bilingual and extremely helpful and pleasent. Service was second to none. Relax and have a great time.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Minnesota

Great getaway for couples

Posted 09-Nov-2014
Great facilities, laid back atmosphere, excellent quality for all-inclusive food, fun nightly entertainment, lovely view from gym, beautiful (not included) spa with hydrotherapy circuit. Note: Several people did not seem to understand the quieter nature of this resort, which was unfortunate. If you want to be fall down drunk by noon (or at all) this is not the place for you. For the reasonable, mature people visiting Cancun, this is an excellent choice.
5 out of 5
Recommended
for Everyone
by A verified traveller

close to the beach and has very nice view

Posted 09-Nov-2014
The hotel is very nice. this is a new hotel, the equipments inside are very advanced, and service is wonderful.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom orange county

Beautiful Resort

Posted 08-Nov-2014
From beginning to end, they treat you like family. Will definetly come to this adult only resort again.