Ratings based on 444 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
95% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Excellent locatoin great service.

Posted 19-Sep-2014
Hotel staff was very helpful and courteous food was great over all a great resort would definitely Recommend it to a friend
2 out of 5
by A verified traveller

Posted 18-Sep-2014
So-so. Next time, Will try so place else. It was fine but only that - fine.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 15-Sep-2014
Great Hotel , Great Staff, new modern hotel. The Italian restaurant is a plus
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 15-Sep-2014
The Resort, Staff, and Experience Was Amazing All The Way Around.
4 out of 5
by A verified traveller from washington, dc

Not worth the price

Posted 10-Sep-2014
This is the 7th time I've been to Cancun (3rd time this year), and heard great things about Secrets so decided to book 5 nights. We booked a standard room and the room was beautiful: separate sinks, one room for the toilet & one for the shower, balcony with views of the ocean and Laguna, all modern designs and furnishings. The employees were extremely helpful and so nice. Great pools and beach with quick service. I don't recommend this hotel because the food was subpar at the seafood and mediterrean restaurants. The steakhouse and Italian restaurants were fine but usually had a 45 min wait even at 9pm. They didn't serve any top shelf liquors at the bars either. Food quality is important and you can pay much less for equal service and great food at Live Aqua or Beach Palace.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 05-Sep-2014
Best hotel we have ever stayed at. Staff was fantastic and overly willing to help with anything. Very comfortable and cost effective.
4 out of 5
Recommended
for Everyone
by A verified traveller

Cancun was great

Posted 01-Sep-2014
Cons: Quality of mixed drinks.
The staff was very pleasant and welcoming. The entertainment staff Fredo and Stefeny were both very nice, hard working, and help make our day exciting. They both have high energy and encourage the guests to participate in fun activities. Loved the hotel.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 01-Sep-2014
Flawless and impeccable services. You will be treated like a king and queen and receive best service you can ever imagine. Highly and highly recommended for people who wants a top-notch service. Best hotel in Cancun!
5 out of 5
Recommended
for Everyone
by A verified traveller from Edmonton ,AB

Just Three Letters OMG!!!!!!!!!

Posted 01-Sep-2014
Pros: Everything !!!!
Cons: The Entrance or the drive inn
Location: It was good . As we when there just to chill
I can not believe it . Everything ,every restaurant , all the staff everywhere was perfect . Simply PERFECT !!!!!! it was great staying in secrets the Vine . I will definitely going there again for sure :) .Me and my Husband are vegetarians . The staff in the all the restaurants were so nice to make what ever we want :). This is the place to get away from all the stress and lol kids . To have a nice romantic time .
3 out of 5
by A verified traveller

Secrets 2014

Posted 31-Aug-2014
Pros: Pools and beach areas
Cons: See above
Room not ready at check-in or at 3:00, Breakfast buffet cold everyday Toilet area in rooms not private enough Sink areas small and poor lighting Drawers for clothing to low Limited English speaking TV channels