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Reviews of Wyndham Grand Cancun All Inclusive Resort & Villas

4 out of 5
Wyndham Grand Cancun All Inclusive Resort & Villas
Blvd. Kukulkan, L-48 KM. 16.5 M.53, Cancun, QROO

Reviews

8.2

Very good

Rating 10 - Excellent. 1352 out of 2726 reviews" "
Rating 8 - Good. 710 out of 2726 reviews" "
Rating 6 - Okay. 342 out of 2726 reviews" "
Rating 4 - Poor. 173 out of 2726 reviews" "
Rating 2 - Terrible. 149 out of 2726 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Peyton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Wyndham Grand Cancun last week, and we absolutely loved it! Everyone was so kind and friendly! I would recommend this resort to everyone! The dining options were fantastic (Our favorite was Da Vinci), but they were all great. All of the bars were great also! Orlando, in the lobby bar was great! If you need a craft cocktail, he’s the guy to go see. And Manuel at Kuku’s bar was great also! Anytime we were getting low on our drinks he would have another drink for us without us asking him. Great service all around from this resort and we will definitely be coming back every year!
Stayed 6 nights in Apr 2024

8/10 Good

Richard Eric, angleton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Laid back family atmosphere. Beach was beautiful. Staff was attentive. Food was decent in line with other similarly priced resorts.
Stayed 3 nights in Apr 2024

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing. Everyone is nice and always willing to go above and beyond to make sure you enjoy your self. We enjoyed our stay and had a great time.
Stayed 2 nights in Apr 2024

10/10 Excellent

Delyana

Travelled with family and small children, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Excellent as always!
Stayed 6 nights in Apr 2024

10/10 Excellent

Pushp Adevi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am vegetarian I did not have to worry about my food Lots of variables at different eating places Thank you
Stayed 4 nights in Apr 2024

10/10 Excellent

Ralitsa

Travelled with family, Travelled with group
Liked: Property conditions & facilities
We had a great vacation, service was super nice
Stayed 6 nights in Apr 2024

10/10 Excellent

Naoza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like food options, staff service. Do not like sales excusion and time share pressures. Sales and time share representatives do not tell the truth. Was told we could snirkel on excursion. While on excursion we found no snorkeling available. Time share rep elevated cost of excusions and did not disclose extra costs. Thankfully we kearned in advance from a different excursion team that we would incur an additional cost. Too many time share sharks. Approached tooany times.
Stayed 3 nights in Apr 2024

8/10 Good

Teresa

Travelled with family
Liked: Cleanliness, staff & service, amenities
The place was nice , the people that work that work there were nice.
Stayed 4 nights in Apr 2024

6/10 Okay

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

2/10 Terrible

Mohamed Taha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had fun in that hotel
Stayed 3 nights in Apr 2024

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is nothing short of amazing. My ocean front view was so beautiful to wake up to every morning. I will be back
Stayed 2 nights in Apr 2024

8/10 Good

Canya Camere

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Better food
Stayed 4 nights in Apr 2024

8/10 Good

MARIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property for families, the food and staff are absolutely wonderful.
Stayed 4 nights in Apr 2024

10/10 Excellent

Bhanu Chandra Kumar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our first visit to Cancun and we liked it a lot.
Stayed 5 nights in Mar 2024

6/10 Okay

Concepcion, Hoffman Estates

Travelled with family
Liked: Staff & service
We stayed for a week and overall the stay was ok. Food was good and our waiter Noe at La Vista went above and beyond to give us a pleasant breakfast experience. The only negative thing I have is there were too many stairs to go to the pools and restaurants.
Stayed 7 nights in Apr 2024

6/10 Okay

Benjamin

Travelled with partner
Liked: Staff & service
It was okay
Stayed 1 night in Apr 2024

10/10 Excellent

Patricia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people are sooo nice the guy who helps you with the bags JUAN was the sweetest person ever!!!
Stayed 3 nights in Apr 2024
Response from Wyndham Grand Cancún on 18 Apr 2024
Dear Patricia!Thank you for taking the time to tell us about your experience at Wyndham Grand Cancun All Inclusive Resort & Villas. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Grand, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Best regards!

10/10 Excellent

Sarthak

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time with my friends at Grand Wydham. The hotel property is a good value for money and the staff is accomplishing in terms of special request. Had a few minor issues during our stay but the overall hospitality we got compensated for it. I would recommend this property to my friends and family.
Stayed 4 nights in Apr 2024
Response from Wyndham Grand Cancún on 18 Apr 2024
Dear Sarthak!Thank you for taking the time to tell us about your experience at Wyndham Grand Cancun All Inclusive Resort & Villas. It is always a pleasure to receive positive feedback.I am particularly pleased that you had a great time with your friends and you found hospitality. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Grand, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Susan, Pittsburgh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Wyndham Grand Cancún on 18 Apr 2024
Dear Susan!Thank you for taking the time to tell us about your experience at Wyndham Grand Cancun All Inclusive Resort & Villas. It is always a pleasure to receive positive feedback.Best regards!

8/10 Good

SU-WU

Travelled with family
Liked: Cleanliness, staff & service
It’s a small resort compared to the ones i’ve been, but it has alot to offer, the location is good, plenty of choices for food, staff are nice. However there is no nightlife on monday, and the live music in the lobby is below average…
Stayed 6 nights in Apr 2024
Response from Wyndham Grand Cancún on 18 Apr 2024
Dear Su!Thank you for taking the time to tell us about your experience at Wyndham Grand Cancun All Inclusive Resort & Villas. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks and we will take care of the music. Here at Wyndham Grand, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

8/10 Good

Clifford

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food and service was great. The drinks could have been a little stronger, and they could have used better liquor. The beach is on a hill with not much room for children to play in the sand and such.
Stayed 5 nights in Apr 2024
Response from Wyndham Grand Cancún on 18 Apr 2024
Thank you for taking the time to tell us about your experience at Wyndham Grand Cancun All Inclusive Resort & Villas.I will share your comments with our team, who I am certain will be encouraged by your remarks, for kids we have a big and super kids club Here at Wyndham Grand, we continuously strive to exceed your expectations, Thank you again for sharing your experience, and we look forward to serving you in the future.Best regards!

10/10 Excellent

Hollie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My children are in the military, so it’s not always easy for us to plan vacations. Having the 3 bedroom villa was perfect for making sure we all had our own space, but could still be all together.
Stayed 5 nights in Apr 2024
Response from Wyndham Grand Cancún on 18 Apr 2024
Dear Hollie!Thank you for taking the time to tell us about your experience at Wyndham Grand Cancun All Inclusive Resort & Villas. It is always a pleasure to receive positive feedback.I am particularly pleased that you had a great time with your children. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Grand, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

6/10 Okay

Nilesh

Travelled with group
Liked: Amenities, property conditions & facilities
Rude reception staff we paid for king bed and they gave us 2 twin beds and after many requests they switched us to king bedroom so don't ask for money at 1st place, rude servers one servers served wrong food to us and got annoyed when we asked for what we asked at 1st place
Stayed 4 nights in Apr 2024
Response from Wyndham Grand Cancún on 18 Apr 2024
Dear Nilesh!Thank you for taking the time to tell us about your experience at Wyndham Grand Cancun All Inclusive Resort & Villas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that it was not what you expected. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 Okay

Samantha

Travelled with group
Disliked: Staff & service
It could use some updating. They only clean every other day which isn't good enough to be every other day. The one hotel manager Paloma was talking about us to another employee in spanish which we understood. It was quite rude and the experience was then tarnished. She didn't apologize or anything. They treat you different based off being a member of the vacation club or not. for example you get a cup of water when you ask for a bottle and the members get bottles by the pool. Its weird. The food was mediocre really and not hot most of the time. Cancun is beautiful but stay elsewhere.
Stayed 4 nights in Apr 2024

10/10 Excellent

Zurhaya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love property, great staff
Stayed 2 nights in Apr 2024
Response from Wyndham Grand Cancún on 18 Apr 2024
Dear Zurhaya!Thank you for taking the time to tell us about your experience at Wyndham Grand Cancun All Inclusive Resort & Villas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Wyndham Grand, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Best Regards!

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Where to begin, everything about this stay was incredible! The staff is what makes the Wyndham one of our favorite places. They really made us feel like vip’s. We really enjoyed Edwin at the hookah by the pool. Not only did he give us great service, but he made us these coffee drinks & basically put on a whole show! The weather wasn’t great for most of our trip but the whole staff worked together to make the most of it. The pools are great. I also liked the hot tub bar by the beach. The food is pretty good. We like the taco place & breakfast on the beach is awesome. Basically, if you don’t have fun here, it’s your fault.
Stayed 5 nights in Apr 2024
Response from Wyndham Grand Cancún on 18 Apr 2024
Dear RachelThank you for taking the time to tell us about your experience at Wyndham Grand Cancun All Inclusive Resort & Villas. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Grand, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff had attitude linked to tips
Stayed 3 nights in Apr 2024

10/10 Excellent

Neyla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintenanced building. Very clean rooms.
Stayed 3 nights in Apr 2024

10/10 Excellent

Gerald Lee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort was very clean. My lagoon room was very nice and the staff was great. I’m not a fan of the timeshare grab you at the door tactic.
Stayed 4 nights in Apr 2024

4/10 Poor

Hanan

Travelled with partner
Everything was good, except for the food was bad and very limited and it has no taste
Stayed 3 nights in Apr 2024

10/10 Excellent

Elan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great
Stayed 5 nights in Apr 2024

8/10 Good

Fausto R

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
Friendly people and very good service, good restaurants and very clean, however I had reserved two modern suits, they offered me an “up grade” which because I was traveling with my family was comfortable and convenient, only they did not tell us that they would give us the villa Not remodeled. As Expedia customers we deserved a real up grade.
Stayed 5 nights in Apr 2024

8/10 Good

Mikolaj

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Oscar David Rodriguez

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of dinning options, very nice amenities and amazing beach. The check in and checkout was very smooth - given we had an early flight into Cancun and late leaving Cancun. I highly recommend this resort.
Stayed 4 nights in Apr 2024

8/10 Good

sangkil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resonable Resort per price
Stayed 5 nights in Apr 2024

4/10 Poor

Nichole

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The resort is clean, but the inside corridors leading to the guest rooms have a moldy smell. They state that they are a “green” facility and this is why they only provide clean towels and general housekeeping every other day. I requested a room refresh and advised I would be leaving a tip on the dresser but no one came and after a long dusty day at Chichén Itzá, I had to wait 30minutes for clean towels. Food: To start, you can’t make reservations for dinner in advance or at the start of your stay. I had to set an alarm to be on the app at 8:55am to reserve a table at exactly 9am and even then the reservations were all gone. The breakfast and dinner buffets were soggy and cold and overall this resort has the worst food I have ever experienced in Mexico! At the Brazilian place they make you go to the buffet and then bring skewers with bring bread, chorizo, pork, and sirloin to the table about 10 minutes apart in that order. I believe they are trying to fill you up so you eat less of the expensive options. They do not have orange juice instead they serve tang and there is no cream for coffee. The drinks are weak despite giving a nice tip. There are a LOT of stairs! Stairs to the restaurants, to the pool, to the lobby. If you have difficulty with stairs, this is not the resort for you! The service was not there for us, we were two woman traveling without our husbands and it seemed to make a difference. Overall this is not a great resort for the money!
Stayed 4 nights in Apr 2024

10/10 Excellent

Toribio

Liked: Property conditions & facilities
Staff was very friendly
Stayed 4 nights in Apr 2024
Response from Wyndham Grand Cancún on 13 Apr 2024
Dear Toribio!Thank ypo for taking the time to tell us about your experience at Wyndham Grand Cancun All Inclusive Resort & Villas. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Grand, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Best regards!

4/10 Poor

Christina

Travelled with family, Travelled with partner
I wasn’t enough staff. No one ever answered front desk phone. Hard to book reservations for dinner. I wouldn’t book again. The rooms also had a mildew smell. I had left and days later my clothes still smell like mildew.
Stayed 2 nights in Apr 2024
Response from Wyndham Grand Cancún on 13 Apr 2024
Dear Christina!Thank you for taking the time to tell us about your experience at Wyndham Grand Cancun All Inclusive Resort & Villas. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Grand, we continuously strive to exceed your expectations. Best regards!

6/10 Okay

Hiram Omar

Liked: Cleanliness, staff & service, property conditions & facilities
The restaurants lack flavor in the food
Stayed 3 nights in Apr 2024
Response from Wyndham Grand Cancún on 12 Apr 2024
Dear Hiram!Thank you for taking the time to tell us about your experience at Wyndham Grand Cancun All Inclusive Resort & Villas.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Grand, we continuously strive to exceed your expectations.Best Regards!

6/10 Okay

Rozita

Liked: Staff & service
Stayed 5 nights in Apr 2024
Response from Wyndham Grand Cancún on 12 Apr 2024
Thank you for taking the time to tell us about your experience at Wyndham Grand Cancun All Inclusive Resort & Villas.

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had such a great time. The employees, ALL were excellent. Highly recommend this property.
Stayed 5 nights in Apr 2024
Response from Wyndham Grand Cancún on 12 Apr 2024
Dear Robert!Thank you for taking the time to tell us about your experience at Wyndham Grand Cancun, It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Grand, we continuously strive to exceed your expectations.Best regards!

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay, great employees, food was perfect!
Stayed 5 nights in Mar 2024
Response from Wyndham Grand Cancún on 10 Apr 2024
Dear Robert!Thank you for taking the time to tell us about your experience at Wyndham Grand Cancun All Inclusive Resort & Villas. It is always a pleasure to receive positive feedback.Best regards

10/10 Excellent

Danielle, Roanoke Rapids

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was attentive to my needs
Stayed 3 nights in Apr 2024
Response from Wyndham Grand Cancún on 10 Apr 2024
Dear DanielleThank you for taking the time to tell us about your experience at Wyndham Grand Cancun All Inclusive Resort & Villas. It is always a pleasure to receive positive feedback.Best regards!

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice beach, nice pools, food average, our room was nice, but had a musty odor.
Stayed 7 nights in Apr 2024
Response from Wyndham Grand Cancún on 12 Apr 2024
Dear Richard!Thank you for taking the time to tell us about your experience at Wyndham Grand Cancun All Inclusive Resort & Villas. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Grand, we continuously strive to exceed your expectations.

10/10 Excellent

Kyle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Wyndam is an excellent hotel at an excellent value. The staff was friendly and attentive and dining options were plentiful. The hotel is clean and looks nice. There are also many pools and activity options. The beach was also nice and well maintained.
Stayed 4 nights in Mar 2024
Response from Wyndham Grand Cancun on 10 Apr 2024
Dear Kyle!Thank you for taking the time to tell us about your experience at Wyndham Grand Cancun All Inclusive Resort & Villas. It is always a pleasure to receive positive feedback.Regards!

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Wyndham Grand Cancún on 10 Apr 2024
Dear Taylor!Thank you for taking the time to tell us about your experience at Wyndham Grand Cancun All Inclusive Resort & Villas. It is always a pleasure to receive positive feedback.Best regards!

10/10 Excellent

Mitch

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Wyndham Grand Cancun on 10 Apr 2024
Dear Mitch!Thank you for taking the time to tell us about your experience at Wyndham Grand Cancun All Inclusive Resort & Villas. It is always a pleasure to receive positive feedback.regards!

10/10 Excellent

Jaime Enrique

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great overall friendly helpful staff.. own private turquoise water beach .. come join the fun 100 💯👍🎉🏝️🇲🇽
Stayed 4 nights in Apr 2024
Response from Wyndham Grand Cancun on 10 Apr 2024
Dear JaimeThank you for taking the time to tell us about your experience at Wyndham Grand Cancun All Inclusive Resort & Villas. It is always a pleasure to receive positive feedback.Regards!

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed everything!
Stayed 3 nights in Apr 2024
Response from Wyndham Grand Cancun on 10 Apr 2024
Dear JosephThank you for taking the time to tell us about your experience at Wyndham Grand Cancun All Inclusive Resort & Villas. It is always a pleasure to receive positive feedback.

8/10 Good

tsering

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Wyndham Grand Cancun on 10 Apr 2024
Thank you for taking the time to tell us about your experience at Wyndham Grand Cancun All Inclusive Resort & Villas. It is always a pleasure to receive positive feedback.