Ratings based on 1,563 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
90% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Edmonton, Alberta, Canada

Expansive property, close to the beach

Posted 30-Jan-2015
Pros: Location, amenities, variety of cuisine.
Cons: The bathroom had a few drips and splotches on the walls. Perhaps a little more attention could be spent on housekeeping in this area.
Location: Close to the beach. Golf course and horse stable. Bicycles available. Shuttle to nearby shopping centre and sister properties. Day excursions to ruins
We spent a week in mid-January at Moon Palace. We enjoyed our stay immensely and would definitely return. The entire vacation was a wonderful respite from the doldrums of our winter and the attention to detail that we experienced at Moon Palace further enhanced our enjoyment. Our room was comfortably appointed with everything we needed. The staff members were knowledgeable, helpful, and super friendly, always ready with a smile and a hello. The activities and entertainment were plentiful and the food selection was amazing, with resplendent buffets of international cuisine. Without exception, the wait staff were top notch, with an elegant approach to hospitality. The opportunity to visit Sun Palace and Beach Palace, sister properties, with free shuttle transportation provided by the resort, was a definite bonus and one we took advantage of. The all-inclusive feature is definitely the way to go and Moon Palace hospitality leaves you nothing to think about but what to do next for fun! I would not hesitate to recommend this property to anyone planning a trip to Cancun.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom SK

Nice clean paradise in the sun

Posted 30-Jan-2015
Good time, good food, attentive staff and very clean resort.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice resort

Posted 29-Jan-2015
Amazing resort, helpful and friendly staff. Rooms are gorgeous. Can go for romantic getaway or bring the family
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Vancouver

Just OK. Some good, some bad.. Overall OK :)

Posted 28-Jan-2015
Pros: Once we got our final room (after being shuffled three times!) it was really nice. The pool was nice and separated so offered privacy.
Cons: The service was mediocre.. Some people were great, others were horrible! It just depended on who you got.
Location: It was close to the airport and close to Cancun. The spa at the Golf Course was amazing! Highly recommend.
We have stayed at quite a few all inclusive resorts in the past. We have come to realize that the small details go a long way.. This resort just didn't have any of the small details covered. The rooms were nice, but most couples in our group (we were there for a wedding) ended up with double beds. When we told them that we had booked a king we were all told we had booked doubles which obviously we wouldn't have done.. Even one couple who booked for their honeymoon ended up in a double room! After being shuffled around for a couple of days to different rooms, we finally managed to settle in. The resort is ginormous! Biggest resort I have ever stayed at, so get ready to walk lots. They had golf carts, but not to drive you around. We got lucky and had someone take us to our room when we arrived with our bags.. Most people in our group had to walk with all of their stuff to their rooms (and try to find their way around at the same time!). Pools were great! The beach wasn't very nice. The grounds were beautiful, well maintained and clean. Buffets were disappointing, but we found something to eat every day.. although some days were harder than others! Overall the food was just OK.. We tried a few of the sit down dinners and they were OK. Mexican restaurant was by far the best of the bunch but we had to go to a different portion of the resort to get to it. Overall the experience was great because of the people we were with, not the service or quality of food.
4 out of 5
Recommended
for Families
by A verified traveller

Too much walking

Posted 27-Jan-2015
Pros: The free standup boarding, kayaks and catarmans. Lots of choice in restaurants.
Cons: Transportation from one section to the other.
Great resort like 3 resorts in 1 but transportation from one section to the other very slow. Too far to walk from one part to the other, especially with small children. Need to improve transport service from Sunrise to Nizuic etc.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Ontario, Canada

One of my favorites

Posted 27-Jan-2015
Pros: Great Food, Great Service, Hugh Resort with lots to do.
Cons: Rooms are a little small
Location: Great location only 10-15 mins from Airport but very private
This was our second time at a Palace resort and it did not disappoint. Service and food were excellent as we have come to expect from Palace. Looking forward to trying out the new Jamaica Palace resort this winter.
4 out of 5
Recommended
for Families
by A verified traveller

Lovely Resort

Posted 26-Jan-2015
Pros: Beach access, multiple pools, top shelf liquor.
Cons: The resort is very large and it would be nice if they had more golf carts for rent. Only Diamond Elite members could rent golf carts.
I have stayed at other AI Resorts in Cancun, and this one has very few cons. Food-Many options and great quality for all-inclusive. Staff is always friendly and go above and beyond for guests. Room service takes a long time to come and the food is usually cold upon delivery. Your best option is to go to one of the restaurants. Beach- Beautiful but not ideal. White sand beaches but lots of seaweed. Water is not as clear as Playa Del Carmen. Pool-Multiple pools to choose from. They range from kid-friendly to quiet and reserved. There is truly something for everyone. Rooms- Gorgeous with super large bath tubs in every room. Very clean and great assortment of pillows to choose from. We didn't take advantage of any of the activities because we had our 6 month old with us, but it was very easy to access with a stroller. The only quick way to get from lobby to lobby is to take the shuttle, but you can access the different parts of the resort by foot along the beach. Overall, I would stay again.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Kitchener, Ontario

Great location!

Posted 26-Jan-2015
Pros: Cleanliness, happy employees, lots to do if you wanted to, and right on the beach.
Cons: Front desk processing people
Location: Location great close to airport, but we chose not to leave the hotel because we were just there to relax
10 minutes from the airport! We were thrilled! 6 of us totally enjoyed the Moon Palace experience and would definately go back. Every restaurant we tried had really good fold. Breakfasts were exceptional with lots of choices. The staff was great and always happy. The only one blip was when we got there at 8 pm they took quite awhile to try and get us close together (3 couples). They finally did and everything worked out well. We all said we would go back again!
4 out of 5
by A verified traveller

Nice hotel- poor ocean site

Posted 26-Jan-2015
Great Hotel, staff and food. Disappointed in the ocean water.
4 out of 5
Recommended
for Everyone
by A verified traveller

My experience of moom palace

Posted 26-Jan-2015
Pros: 1.Food-taste and service is excellent. 2.golf course and spa. 3.service of your staffs.
Cons: Credit cover more items.
As a whole,I can say that my stay at Moon lace was good in spite of few happenings. first one is the error of charged bill for golf club rental when I was checking out.It took many hours to figure out and settle which made me to miss the breakfast and shuttle bus.I requsted this thing last night and it seemed it was settled already.Your gust service supervisor showed effort to settle this matter long time and gave ride with your shuttle to air port which I was really impressed with that. Next one is my room had leaking from ceiling at night time.So We were given to other room for sleep that night. It was fixed that day.The other one is that we were refused to go in Gondora at dinner because we were not dressed elegance as it was required.Next day we were dressed elegance and went there again. But we saw the other guests were going in with casual. Next is your credit point do not cover some items like watch,jewelly and dequila which is different with the presentation of guest service. Howevewr as I said, I was satisfied with staying in your hotel and I recomend to my friend and family to come your hotel.