Ratings based on 2,164 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
95% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveller

Posted 26-Jan-2015
Kicked us off volleyball court so a large corporate group would have exclusive access.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 25-Jan-2015
Our vacation was excellent. The Staff was very helpful very nice. The food was very well presented and was very,very good.So thank you for a nice stay on your Hotel.We will recommending your Hotel to our friends and we wil return for a next vacation. Thank you G.O.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Chicago, IL

Great hotel. Great view.

Posted 24-Jan-2015
All in all a great stay. Been at several resorts in Cancun and enjoyed this one a lot. Only issue was being on a floor that had a hallway opening to a very loud bar. The hotel was not for partiers but this bar did get very loud and echoed down the hall and into our room making it difficult to sleep at times.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Chicago

Amazing 2nd time back to Aqua

Posted 24-Jan-2015
This was our 2nd time back to Aqua, the 1st time was 4 years ago. So much has changed - to the positive! Which is difficult considering how great our first trip was. They added Hidden Garden (Chinese), the mojito bar, beach grill bar, Sea corner, swing beach bar, and Italian flatbread restaurants - all of which were delicious! Hidden Garden used to be the spa outside, and is carved out of some of the greenery. So cute! These adds made is easier to get times at MB or Azur, which were much tougher our first time here. The staff was dynamite - so sweet and accommodating! They celebrated my bday at dinner one night and also gave our group a free cabana and foot massage. Wish I could spend every Bday here! This was my family's first time here and I know they will be back. Only complaint was the Starbucks- service was nice but so so slow that customers in line would leave. Thank you LiveAqua!
5 out of 5
Recommended
for Couples
by A verified traveller

We LOVE this place!!!!

Posted 23-Jan-2015
We have found our Resort in Cancun!! After 5 different times to Cancun, this is our spot. Do not hesitate to book this Resort. We booked a suite...well worth the money, you get a cabana each day with a 20 min foot massage. That alone is worth it!!! Staff is out of this world awesome, do not forget to tip them!!!! Food was great, we were pleasantly surprised at how good room service was, including a new york strip! We will be booking this for next year!
5 out of 5
Recommended
for Everyone
by A verified traveller

can't wait to go again

Posted 22-Jan-2015
From the hotel staff to the room, the food an the entire grounds. This place is amazing! I am normally skeptically of all inclusive hotels but this place was top notch! Can not say enough and would only stay here when in cancun!!!
5 out of 5
Recommended
for Couples
by A verified travellerfrom Boston

Paradise at Live Aqua

Posted 21-Jan-2015
Cons: Hidden Garden was beautiful but the food was funky and limited. MB had some weird options like sweatbrains and grasshoppers in a salad...not appealing
Location: Perfectly located in the middle of the hotel zone and close to great mall...
My husband and I greatly enjoyed our first stay at Live Aqua (rated #3). It was our second vaca to cancun...our first was at Riu las Americas. The difference is profound! Live Aqua was outstanding in every way...food, beach, accommodations, and pool area. We also checked out Secrets (rated #2) very nice too and Le Blanc (rated #1) amazing!!! One of the best parts of the Vacation was...NO CHILDREN. Love kids but not on vacation.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Cleveland, Ohio

Great food, great time & great people!

Posted 20-Jan-2015
I was there for a wedding and the only thing that I would've changed is my departure date...! It was better than I imagined
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Lexington, KY

Wonderful

Posted 20-Jan-2015
Pros: Everything. The bed was super comfortable, the staff was so friendly. Had a little fridge in the room with snacks, soda, water, and beer. It was great
Cons: Have a few tv channels in English, or at least with English subtitles. We like to watch tv before bed, but there was only one channel we could watch.
Location: There is a mall across the street that we could walk to. The hotel is right on the beach, and the water was beautiful; so refreshing.
This was our first trip to Mexico. It was wonderful! I loved this place. It was always clean, and the staff was super friendly. We loved being right on the beach. There were lounge chairs that we could walk down to and lay in. Or we could stay up by the pools. Every place was a great place to catch some rays. We had massages on the beach, which I totally recommend. The gym is really nice too. The food was delicious, I loved that food and drink was included. There were always options on food, any time of day. And the room service was delicious as well. Our favorite place to eat was Siete. Every meal there was wonderful. I loved that the staff new our names. We seemed to always have the same waiter for breakfast at Siete (Oscar), and he was fantastic! He took really good care of us. We would absolutely go back to Live Aqua, it was amazing.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Cleveland, Ohio

Nice hotel, close to the beach.

Posted 20-Jan-2015
Pros: The employees are great!
Cons: The Italian restaurant is beautiful. The food can use an upgrade. I work in the hospitality industry and am an Italian American.
Location: Did not leave hotel.
Loved the relaxing atmosphere. Planned on staying at the resort, and not leaving. The amenities were great.