3 outdoor pools, pool umbrellas, pool loungers
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Reviews of Krystal Grand Cancun All Inclusive

4 out of 5
Krystal Grand Cancun All Inclusive
Boulevard Kukulcan km 8.5, Cancun, ROO

Reviews

7.8

Good

Rating 10 - Excellent. 401 out of 995 reviews" "
Rating 8 - Good. 308 out of 995 reviews" "
Rating 6 - Okay. 145 out of 995 reviews" "
Rating 4 - Poor. 83 out of 995 reviews" "
Rating 2 - Terrible. 58 out of 995 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
very nice and clean hotel, family friendly, they had activities for the kids every day, beach is beautiful and pools are very nice, loved that it was close to everything downtown, i would definitely stay here again!!
Stayed 4 nights in Aug 2018

10/10 Excellent

Verified traveller

Stayed 2 nights in Dec 2017

10/10 Excellent

Verified traveller

Stayed 6 nights in May 2019

8/10 Good

RHETT

Liked: Property conditions & facilities, room comfort
Stayed 1 night in May 2019

2/10 Terrible

andre

Disliked: Staff & service, property conditions & facilities, room comfort
Would not return
Very basic hotel and incredibly noisy internal bar area affecting all bedrooms.
Stayed 2 nights in Jan 2019

6/10 Okay

Daniel

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
The location is prime. At check-in very little information almost misleading and aggressive up-selling. Our bathroom had plumbing issues and smelled like a porter potty. Cleaning staff and maintenance workers were very pleasant and helpful. Food and restaurant staff were excellent as well. Over all we like enjoyed our stay, management needs to work out any and all issues.
Stayed 6 nights in Apr 2019

10/10 Excellent

scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time stay
I was impressed with the hotel. Very modern, clean, and well kept. Right on the beach and walking distance to anything you will ever need. We went non-inclusive so there are some nice places to eat locally and stores to buy whatever supplies you may need.
Stayed 3 nights in Apr 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Decent hotel, horrible staff
We elected to not do the all inclusive, so I can't speak to the quality of the food. I had no problem with the hotel itself. Its in a great location and the beach was great! Its an older hotel, but our room was clean with no signs of bugs. The bed wasn't awesome, but it was sufficient. It was also very quiet, and we were there over spring break. It was worth it to us to spend a bit more and get an ocean view balcony. You can't ask for a better view. My biggest complaint was the staff. This property also does a time share and everyone we interacted with was VERY aggressive. You can't get any help without being accosted. Every question we asked the front desk/concierge/doorman turned into a sales pitch. "Us- Where can we get a cab? Them-Where are you going, did you know you could go there for free if you listen to our presentation? Us- Can I get a price list for your spa? Them- Wouldn't you rather get services for free?" ALL THE TIME!!! And whatever you do, don't sit at the desk with their planner people! They act helpful in getting you tickets to excursions, trips, etc, buts its another ploy to get you to the time share. I wish we would have known to expect that level of aggressive sales tactics ALL OF THE TIME. By the end of our trip, I just walked through the lobby without making eye contact and ignored anyone trying to engage me. Without the staff, I would have rated the hotel much higher.
Stayed 5 nights in Mar 2019

10/10 Excellent

Andy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fun. It close to the bars. The beach is good. The staffs are good. The foods there was great. They have shushi and Italian.
Stayed 5 nights in Mar 2019

4/10 Poor

Verified traveller

Stayed 7 nights in Mar 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food and beverage service on the beach was slow and had to wait a long time for the food to arrive. My biggest concern was the loud music that could be heard in our room.We called the reception and they feigned ignorance, saying there is some music going on at an on-site wedding but they cant do anything about it. This happened for 2 nights during 5 night stay
Stayed 6 nights in Nov 2018

4/10 Poor

Verified traveller

Travelled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The ocean view. The pool area was nice. It is honestly a struggle to even come up with 50 words stating what I liked.
Stayed 3 nights in Feb 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was horrible, lots of limitations, Always had to make reservations to get into any restaurant, when ordering Room service was not able to order wine up to Room even though I was not paying for the all inclusive and was paying all a cart.
Stayed 8 nights in Feb 2019

6/10 Okay

Verified traveller

Stayed 8 nights in Feb 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noisy all night hotel and unfriendly front desk
Very noisy booming nightclub type music all night. Unfriendly disorganized front desk whose computers are not able to get reservations from hotels.com site. Very long wait at checkin desk who input our reservations manually. Disappointing room view of rusted vent systems that we were told it is what I paid for at hotels.com. No king size or ocean view as requested. One hour plus wait for onsite restaurants. I would never stay at the Krystal Grand hotels in Cancun's Hotelzone area. Noisy clientele as well. Other customers also complained at front desk with many other issues.
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Stayed 3 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really helpful staff. I preferred the other, more quiet, part of Cancun.
Stayed 1 night in Feb 2019

8/10 Good

jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Stayed 6 nights in Jan 2019

8/10 Good

Natalia, Hillsboro, OR

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We really enjoyed the beach area. Hotel was right on the beach and staff maitained the beach area very clean. We didn’t like the pushy hotel staff wanting us to attend their hotel presentation.
Stayed 7 nights in Jan 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2018

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome location, beautiful beach area. Staff is attentive.
Stayed 8 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2019

4/10 Poor

Andrea

Disliked: Property conditions & facilities
Our room had a mildew smell, we got locked out of our room multiple times and the front desk manager was extremely rude. The only person at the hotel that was pleasant and tried to help us was Daniel from VIP services. Cohoes to Daniel excellent customer service.!!!! This will be our last stay at this hotel.
Stayed 3 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service, property conditions & facilities
The beavh was awesome and close to the night life.
Stayed 4 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
Property was under construction and had excessive noise throughout the day. Overall experience was okay but I would not stay here again.
Stayed 6 nights in Jan 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
the breakfast food sucks , and the room services takes almost 2 hours to delivery your good .
Stayed 3 nights in Jan 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beachfront was absolutely stunning. The entire hotel was clean, and staff was friendly and helpful. The pools were also really nice, but the beach was so inviting, we didn't spend much time at the pools.
Stayed 5 nights in Jan 2019

6/10 Okay

keri

Not worth the price and poor customer service
The check in was not easy, they couldn't find my reservation, I had to look it up on my phone and show it to them multiple times and they were grumpy with me because my phone wasn't fast enough. It took 30 minutes to check in and we finally got a room, then were woken up with multiple phone calls phone downstairs trying to sell us stuff from Expedia, etc. Apparently, we were supposed to have been given coupons when we checked in and we weren't. No big deal, I just didn't eat at any of their facilities. The people working the beach towel counter were getting upset when people brought towels back with sand on them....I thought that was interesting, since we are at a beach. Overall, the customer service was lacking, the price was way too high for what the hotel offered. The shower didn't drain and flooded the entire bathroom every time I took a shower. I would not recommend this hotel, especially for the price.
Stayed 3 nights in Jan 2019

2/10 Terrible

Verified traveller

Liked: Cleanliness, staff & service
Stayed 6 nights in Dec 2018

8/10 Good

Joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
Long waits for everything. Even with all-inc you need to make sure your ccard is registered at desk for any additional purposes, you can’t just charge to your room. Great beach though.
Stayed 1 night in Jan 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Nice, safe beach side, and old building with basic rooms which felt overpriced. Only staying for the night so no chance to rate the rest of the services but staff seemed nice and helpful.
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was wonderful well the property itself wasn’t bad for the price we paid plus the service was excellent very good staff and amenities
Stayed 6 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2019

6/10 Okay

T., Cold Spring, us

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice. The dinner of NYE was overpriced and terrible. I left the restaurant "La Grille" and I went somewhere else to dine on NYE.
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Charged me 680us dollars to eat and drink. Paid for the all inclusive when i booked room...at first they said i did not even have a reservation at the hotel ...
Stayed 4 nights in Dec 2018

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great hotel located on the beach! The staff was friendly & flexible when we had to change our reservation dates, even though it was during the busy holiday season. We will definitely love to stay to this hotel again!
Stayed 3 nights in Dec 2018

10/10 Excellent

Maddison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Elevator near the concierge was little terrible because a strange sound was heard during moving. I didn’t wanna use it.
Stayed 3 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Dec 2018

4/10 Poor

MARTINA

Disliked: Property conditions & facilities, room comfort
Not impressed and not very accommodating
I was not impressed with this hotel. It was average for the price. It had a strong odor of mold. I have a high allergy to mold and therefor was not able to stay due to breathing problems. I told the front desk and they did nothing for me. They told me there were no other rooms available, however, there was another guy checking in and they gave him 3 different rooms options that were open for him to choose from. It was my birthday as well and I told them it would be nice to change rooms even if I had to upgrade but they were not very accommodating. Also I had to wait over 40 minutes standing at the front desk when I was checking in, since the credit card terminal would not communicate with the signals or tower or something I am not sure since they didn't really tell me. I left a day early and they would not reimburse my $350 charge for the night. The grounds of the hotel were very nice but chairs and lounge beds cost to sit on. For as much as I paid for this place I would not recommend.
Stayed 2 nights in Dec 2018

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Excellent reception and informative personal attention by staff
Stayed 3 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We could add all inclusive plan at the hotel $60 per day per adult! Child fee was half of adult. It was a good choice.
Stayed 5 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Good scenic spot location. - Needs renovation as signs of worn-off are all over the places.
Stayed 4 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recently renovated, rooms are great size and clean, well taken care of. The staff is super friendly and helpful, overall hotel is uniquely designed and well laid out. The amenities are slightly sparse in reference to activities compared to other resorts, but was a nonissue for us. Others have complained of the service.....it IS slow in the restaurants. We knew this ahead of time and honestly, when we tipped early in the meal, service wasn’t a problem. The food is well prepared and delicious. We appreciated the smaller scale of the buffet because everything was fresh and recently prepared. The entrees in the restaurant were wonderful and flavorful! We traveled to the resort for Christmas and they did NOT disappoint; beautifully decorated, Christmas music in the lobby, gorgeous Christmas dinner. We thoroughly enjoyed our stay and would absolutely return.
Stayed 5 nights in Dec 2018

10/10 Excellent

tom, voaton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel, nice beach, clean room, friendly staff
Stayed 5 nights in Dec 2018