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Reviews of Hotel Soberanis

2.5 out of 5
Hotel Soberanis
Av. Coba No. 5 y 7, Sm. 22, Centro, Cancun, QROO

Reviews

7.0

Good

Rating 10 - Excellent. 33 out of 229 reviews" "
Rating 8 - Good. 89 out of 229 reviews" "
Rating 6 - Okay. 65 out of 229 reviews" "
Rating 4 - Poor. 29 out of 229 reviews" "
Rating 2 - Terrible. 13 out of 229 reviews" "

7.8/10

Cleanliness

7.0/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Aman

Stayed 1 night in Oct 2023

4/10 Poor

Jase

Travelled with partner
Disliked: Amenities, property conditions & facilities
Rooms do not provide much amenities and the Wi-Fi does not work. No elevator, have to carry suitcase up flights of stairs.
Stayed 2 nights in Oct 2023

8/10 Good

Juan Ruben

Liked: Staff & service, amenities, property conditions & facilities
the hotel is in renovation looks nice, the area is safe, clean room, no complaints.
Stayed 1 night in Nov 2022

2/10 Terrible

Aida E.

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Apr 2022

6/10 Okay

alain

Travelled with family
Liked: Cleanliness, staff & service
Just average basic accommodation
Stayed 3 nights in Jan 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great
Stayed 1 night in Dec 2021
Response from SOBERANIS on 27 Dec 2021
thanks...

6/10 Okay

Verified traveller

Liked: Staff & service
Needs some cosmetic improvement, but my primary concern was the lack of hot water. I tried two different rooms on different floors, yet there was no hot water. It was luke-warm at best, even after letting the water run for 10 minutes. Maybe not important to some guests, but for me, I enjoy a hot shower.
Stayed 2 nights in Dec 2021
Response from SOBERANIS on 14 Dec 2021
LAMENTAMOS ESTA SITUACIÓN,ESTO SE DEBIÓ A UN FALLO CON NUESTRO SISTEMA DE BOMBEO,YA ESTÁ REPARADO.GRACIAS

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfecto
Everything was perfect for me, thanks to everyone at the hotel, Muchas Gracias
Stayed 13 nights in Oct 2021
Response from SOBERANIS on 16 Nov 2021
thanks for staying with us.

8/10 Good

MARIA ELENA

Stayed 1 night in Aug 2021
Response from SOBERANIS on 4 Oct 2021
GRACIAS POR SU COMENTARIO

8/10 Good

Nestor

Travelled with family
Liked: Cleanliness, staff & service
Es un hotel ya viejo, le falta mantenimiento, solo nos quedamos una noche para descansar. La atencion del personal fue excelent
Stayed 1 night in Jan 2021
Response from hotel soberanis on 16 Mar 2021
agradecemos su comentarios,estamos trabajando para mejorar.

6/10 Okay

Yoli

Disliked: Cleanliness, amenities, property conditions & facilities
It was dirty. To use the air condition and TV remote control. I had to pay a deposit to use them. To get back my deposit, I had to wait 20 min, until they checked I didn't take them... No I don't recommend this hotel
Stayed 1 night in Mar 2020
Response from Fer on 24 Mar 2020
sorry, we will better our service. we hopre to see you again please remind use of your vist. thank you for your honesty

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price and safe and clean very close from everything
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in May 2019

4/10 Poor

andra

Disliked: Cleanliness, property conditions & facilities, room comfort
Old hotel
Only for one night stays, when there’s no other option. The hotel is really old looking, beds are very unconfortable, you hear noises at all hours of the night. Don’t recommend it.
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
It was alright Breakfast plan includes 2 options

10/10 Excellent

Ula, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
7 nights
We spent 7 nights here. No complaints. Yes, it is noisy. You would hear people talking in the hall like they are in your room. However, we were swimming and walking all day, and in the evening - so tired that you fall asleep immediately. We were leaving couple dollars for the cleaning lady and our room was shining everyday. Location is great, lots of places to eat, supermarket right around the corner.

6/10 Okay

Grace, Chicago, IL.

Disliked: Staff & service
Convenient Hotel in front of Local IMSS Hospital.
The facility is located in front of a General and Emergencies IMSS Hospital. It is very convenient for those like ourselves who had a family member hospitalized there. The staff needs more training about how to welcome guests and take care of their needs. They barely smile to you. One morning I requested a notepad, and one of the employees at the front desk suggested me to go to the OXXO store down the block to get it. The other employee noticed my surprise to his partner suggestion and gave me two sheets of paper that he counted before he handed out to me. The place is reasonable clean, but my toilet didn't have a lid. The included breakfast is limited to eggs with one more ingredient only (ham, bacon..), fried beans, coffee, and a not very nice orange soda. The rooms have A/C and fan ceiling. No issues there.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort

8/10 Good

mario, NJ

Liked: Cleanliness, staff & service
A lot of value, for your buck!
Right at the center of everything, Soberanis gave me a clean , secure, and economical place to stay. The air conditioning was really nice, but , I've never seen a ceiling fan that put out sooooo much air, that the hotel should've been lifting off its foundation . Awesome place, centrally located.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Great location, not far to ADO Bus Station.
At reception I was informed that my reservation definitely did not include breakfast. When I used wifi to show my Expedia booking they reluctantly included our breakfasts. They were excellent.

6/10 Okay

Nando, San Diego

Liked: Cleanliness, room comfort
Close to many things
This hotel is half a block to Downtown Cancun. City transportation is right outside the door. There is a convenient store, huge grocery store & money exchange right outside the hotel. The wi-fi works mainly in the lobby.

8/10 Good

Daniel, Boisbriand, Canada

Liked: Cleanliness, staff & service
good ratio price/quality
For the price, this was a good hotel. a bit noisy, but well located if you to go anywhere. the wifi is terrible, but I hope people do not go to cancun for the wifi. the rooms were cleaned and the personel was helpfull even if their english was lacking. there is nothing to do at the hotel, it's really a place to stay/sleep while exploring Cancun.

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Robin C.

Liked: Cleanliness, room comfort
No airport shuttle
I stayed here for one night after traveling to Merida specifically for the airport shuttle. There is NO airport shuttle. It is a short (10 minute) walk to and from the bus station. You can get a cab from the bus station to the hotel for a couple dollars. The desk clerk will call a cab for you to the airport, for a fare of about $22.00. So, for a night, it's fine, but it's not where I would spend a Cancun vacation.

8/10 Good

Philip , Laguna Hills, Ca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice small hotel in downtown área.
This hotel hosts mostly Mexican tourists. It locates on a side Street near a main blvd. You can take bus to the beach, museum or shopping centers. The cost is only fraction of hotels near the beach, or so called hotel zone. The bus ride is only 20 min. to the beach. I used this hotel as a starting/resting point to further explore near by cities, like Marida, Tulum, and Chichen Itza.

6/10 Okay

Robin C.

Liked: Cleanliness
Disliked: Staff & service
Don't stay for the airport shuttle
I stayed here specifically for the airport shuttle, but there is no airport shuttle! The bus station is nearby, a couple of dollars by taxi. You can take the bus to the airport, or go by taxi for 350 pesos. There was no breakfast included, but for guests, breakfast was discounted, and it was good and quick. The hotel is very basic, but was clean, the bath towels were huge and fluffy, and the WiFi worked well.

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
The staff wasn't welcome at the time we arrived, room was clean but didn't supply all we need, we need to go downstairs to ask for towels and bathroom supplies, we couldn't even call front desk because there was not a phone available in the room and on top of everything they didn't have elevator so everytime we need something we have to walk 3 floors down and 3 floors up, very disappointed.

10/10 Excellent

Tomer, Santa Clara, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrific for its price
No elevator, but if you don't mind that, this is one of the best economic options in downtown Cancun. Rooms are clean and comfortable, location is outstanding and there is free parking at the back and a supermarket nearby

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Lack of comfort
Not recommended. Front desk clerk is helpful. But the room is not supplied with towels and the shower pressure is so low that cannot wash off anything. The neighborhood is in the center of the downtown. It is easy accessible to supermarket, ADO station and buses.It is not a quiet place.

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Cancun road trip
Stayed here two nights, accessibility to transportation is the location's best feature. Check for review under the same title for a little more information on the room.

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Cancun road trip
The beds were comfortable but the shower curtain had stains and mold. The television was in a fixed position and could not be seen from both beds.

8/10 Good

mario_purcell, new jersey

Liked: Cleanliness, property conditions & facilities, room comfort
Nice location, close to everything
Check in was a little disappointing , but everything else was perfect. Well, except the shower head. I didn't like the way the front desk was trying to size me up, so I reminded her that I booked through travelocity. Then she tried to get over on me with the exchange rate. Good experience, but paid $8.00 over what was quoted( no other fees are tacked on).

8/10 Good

Maria A.

Liked: Cleanliness, room comfort
just ok
we make a reservation at this hotel just because it says that we have a breakfast included but at the moment that we arrived i ask for it and the told us that there is no a breakfast incluided ... without a breakfast this hotel its too expensive

2/10 Terrible

john f.

Disliked: Cleanliness, staff & service, room comfort
horrible
did not hold my reservation, due to airline delay i arrived at hotel 07 minutes after midnight and they had gave my room to another person. the problem was that not only i had paid, but i had a 9 year old with me, and to top it all of, they did not refunded nor they helped me acquire another hotel.

8/10 Good

Linda c.

Liked: Cleanliness, staff & service, room comfort
Family trip
Just fine. Staff good. Free breakfast only bread and milk.

6/10 Okay

Sergio, Los Angeles

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Great price and location
Great price, very central to everything. I would stay again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and clean
Convenient access to bus station and other shuttles and groceries. Felt safe. Clean.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonable price, good location
I stayed there for five nights. For the money I thought it was good value. It is about a 12 minute walk to the bus station and about the same to a casino. It is also next door to a big grocery store.

6/10 Okay

Myrna, Texas

Liked: Cleanliness
Disliked: Staff & service
Not kid friendly!
We were a big group with a lot of children. The lobby staff was not kid friendly. The rooms were extremely clean and comfortable. The rest of the staff was accomodating.

6/10 Okay

Frequent Travel, Atlanta

Liked: Cleanliness
Disliked: Staff & service
Convenient
Started out somewhat fine during checkin. However there was something strange about woman at the reception desk. No smile, no greeting basically looking at you as "Do you have business here" I guess when you walk up with luggage and a backpack to a hotel reception area there is still a question to the nature of your business. I asked this person to whats your name. She asked me why, I said never mind I saw where it was heading so anyway she must of been having a bad day. She gave me room way in back of hotel on the 2nd floor. No wifi available in the room or in the Halls she claims it's my iPad and my iphone 6. I request a room change She said she can not based on my devices not picking up the wifi. Her phone picks good reception. I said yes that correct the only good place is near the reception and upper floors near reception. Anyway I changed rooms next day with a great guy Abner he was very helpful and should be Manging the place. Overall experience was somewhat good very convenient hotel inexpensive and clean. Noises due to bus stop if you are at the rooms facing street during the day cable reception fades in and out. For INM business, tours and just local experience this is a decent choice would not come back though only if Abner was running the desk.

6/10 Okay

hot copper

Liked: Cleanliness, staff & service, room comfort
Friendly Basic Downtown Hotel
This was our 3rd stay here. We love the "next door" access to the heart of downtown Cancun, all in walking distance. Always immaculate, friendly staff, dining room is not fancy, but food is reliably good. Plentiful hot water for showers, limited TV, very quiet air conditioning works great. No phone, no dresser, only electrical outlet in the bathroom so no alarm or radio at the bedside. Beds very hard. If your plan is just a room for at night and a cool siesta, this is great. If you want to live in your room, go somewhere else. We stay here whenever we don't want pay for expensive extra weeks at our timeshare on the beach.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good value
it was constantly renovated really good place with english speaking lobby boy

6/10 Okay

Verified traveller

Disliked: Room comfort
Average hotel, average experience
Hotel was decent, clean, good location. Included breakfast was really poor, we were offered a choice between a small bowl of cornflakes n milk or a glass of juice and 2 tiny pastries, plus coffee. On check-in we were offered a king bed instead of two doubles, we said yes and were given a room with a single double bed.

2/10 Terrible

Maggie M., Chicago

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
You get what you pay for!
The location, air conditioning and cleanliness were great, everything else was bad. No towels or hangers, the bed and pillow were the worst I've ever slept on. The t.v. reception was awful. The noise level was ridiculous. I moved to another hotel after the first night!

6/10 Okay

Jess, Philly

Liked: Cleanliness, staff & service, property conditions & facilities
Practical Vacationing
The staff was nice; we didn't have any issues. Only a couple of staff members spoke English, but we could usually convey what we needed. The rooms have AC which was glorious. We didn't mind the noise, but it was definitely loud. Our only minor complaint was that the beds were hard and quite uncomfortable. But overall, we got a great price and the location was very nice.

10/10 Excellent

Timothy, LA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Satisfied staying in this hotel. Nice and clean room!!

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Noisy
Room was nice and clean, but the outside light clicked all night, you could hear cars, and noisy middle of the night arrivals. Maybe a different room would have been better. I arrived late and didn't request a change. The online price was excellent though.

6/10 Okay

Jorge, Pinellas Park Fl

Liked: Cleanliness, staff & service
Over all for the price is good
No elevators, wifi weak, breakfast needs could care less, but the rest,rooms staff very good

6/10 Okay

Man in Mexico

Disliked: Staff & service
Not bad
I booked this hotel as an overnight stop before flying out from Cancun. The airport shuttle advertised DOES NOT exist (which is the reason that I booked the hotel initially)--do not be misled. The continental breakfast consists of coffee or juice and two pieces of bread-very spartan. The room had the dank moldy smell common on the peninsula, but not overwhelming. Wifi works okay and it is next door to a supermarket. All in all, next time I will stay at the place we stayed last time which had a shuttle to the airport, a decent continental breakfast, and smelled less like mold. Essentially a wash price wise (as the transport was about 300 pesos more which would have been the difference between this hotel and the other hotel that actually had the amenities advertised).

10/10 Excellent

Climber Espi

Liked: Cleanliness, room comfort
Disliked: Staff & service
Honeymoon
the hotel was very nice, clean everything is very closed. The receptionist never had an answer of what was going on. That was my only problem and they never refund us $20 it was deposit for the remote control. When we ask it time for us to check out they just ignore us.