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Reviews of Hotel Playa la Media Luna, Isla Mujeres

3 out of 5
Hotel Playa la Media Luna, Isla Mujeres
Seccion Rocas, Lotes 9 y 10, Punta Norte, Smz. 1, Isla Mujeres, QROO

Reviews

8.4

Very good

Rating 10 - Excellent. 226 out of 525 reviews" "
Rating 8 - Good. 196 out of 525 reviews" "
Rating 6 - Okay. 66 out of 525 reviews" "
Rating 4 - Poor. 26 out of 525 reviews" "
Rating 2 - Terrible. 11 out of 525 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

michele

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this place, great location and clean.
Stayed 5 nights in Apr 2024
Response from Hotel Playa la Media Luna, Isla Mujeres on 10 Apr 2024
Thank you for taking the time to share your review, your feedback helps us get better. We hope you'll come and see us again soon!

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Best location on the island!
Stayed 8 nights in Mar 2024
Response from Hotel Playa la Media Luna, Isla Mujeres on 27 Mar 2024
Thank you for taking the time to share your review, your feedback helps us get better. We hope you'll come and see us again soon!

10/10 Excellent

Olivia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can’t wait to come back next year!
Stayed 6 nights in Mar 2024
Response from Hotel Playa la Media Luna, Isla Mujeres on 14 Mar 2024
Thank you for taking the time to share your review, your feedback helps us get better. We hope you'll come and see us again soon!

2/10 Terrible

Raejean

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Hotel Playa la Media Luna, Isla Mujeres on 29 Feb 2024
Thank you for your feedback. We apologize that our service did not satisfy your expectations.

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location - overall great value
Excellent location. Walking distance to restaurants, shopping and the beach. The hotel is tucked away from the street and is so quiet that you can hear the waves. The pool is nice and has a beautiful view but despite 2 pools pictured by the beach, there is only 1. They have another small pool around the corner. Staff was friendly and the room was basic but clean. There are no elevators so be prepared to climb stairs. Some of the websites mentioned free breakfast (which is not true) but they did have free coffee and plenty of drinking water. No microwave in the room but there is one next to the lobby.
Stayed 5 nights in Jan 2024
Response from Hotel Playa la Media Luna, Isla Mujeres on 25 Jan 2024
Thank you for taking the time to share your review, your feedback helps us get better. We hope you'll come and see us again soon!

10/10 Excellent

Josselin

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Hotel Playa la Media Luna, Isla Mujeres on 11 Jan 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of this property is perfect. Close to North Beach, shopping and restaurants. On the quiet side, perfect for relaxing and beautiful views of the ocean and small bay away from the crowds. My room was clean, spacious and comfortable (great pillows too). There’s no restaurant on site, but it’s close enough to food stalls and restaurants that it didn’t matter.
Stayed 4 nights in Dec 2023
Response from Hotel Playa la Media Luna, Isla Mujeres on 27 Dec 2023
Thank you for taking the time to share your review, your feedback helps us get better. We hope you'll come and see us again soon!

10/10 Excellent

Ketty

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at this property several times and it is always consistent and convenient. The rooms are nice sized and clean and quiet. LOL..the older gentleman at reception has never changed... While he is NOT a wealth of customer service - he is efficient and gets job done - never rude just not as warm and inviting as the property 😉.
Stayed 4 nights in Dec 2023
Response from Hotel Playa la Media Luna, Isla Mujeres on 27 Dec 2023
Thank you for taking the time to share your review, your feedback helps us get better. We hope you'll come and see us again soon!

10/10 Excellent

Karen

Stayed 10 nights in Dec 2023
Response from Hotel Playa la Media Luna, Isla Mujeres on 22 Dec 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hotel Playa la Media Luna, Isla Mujeres on 15 Dec 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Dustin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will come back again.
Great value. Great location. Will come Back again. Convenient location close to amenities without the large crowds!
Stayed 7 nights in Dec 2023
Response from Hotel Playa la Media Luna, Isla Mujeres on 18 Dec 2023
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. I'm glad we were able to meet your expectations!

8/10 Good

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool beach and pool with a bar.
Response from Hotel Playa la Media Luna, Isla Mujeres on 29 Feb 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Mike

Liked: Property conditions & facilities
Stayed 6 nights in Nov 2023
Response from Hotel Playa la Media Luna, Isla Mujeres on 19 Nov 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to beach
Stayed 1 night in Nov 2023
Response from Hotel Playa la Media Luna, Isla Mujeres on 9 Nov 2023
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Hotel Playa la Media Luna, Isla Mujeres on 6 Nov 2023
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

MICHELLE

Stayed 5 nights in Oct 2023
Response from Hotel Playa la Media Luna, Isla Mujeres on 23 Nov 2023
Thank you for your feedback. We apologize that our service did not satisfy your expectations.

6/10 Okay

Jennifer, Sunrise

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Booked partial ocean view, received no view. Starting at 9 am all day long banging and loud noises from above our room. Last night hallway light was out. Felt unsafe due to that. Positive news. Cleaning staff was very good and pool was very nice with an amazing view.
Stayed 5 nights in Oct 2023
Response from Hotel Playa la Media Luna, Isla Mujeres on 24 Oct 2023
Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Nice pool / beach set up (can not swim in the ocean right in front of hotel due to rocks rough water, but a short walk around the corner and you can). Close walk to all the action, but hotel is tucked away down a side street.
Stayed 2 nights in Oct 2023
Response from Hotel Playa la Media Luna, Isla Mujeres on 16 Oct 2023
Thank you for taking the time to share your review, your feedback helps us get better. We hope you'll come and see us again soon!

8/10 Good

Peter

Liked: Cleanliness, property conditions & facilities, room comfort
Isla Vacation
The Hotel was nice and in a great location. The only issue we had was the water in the shower was luke warm at best and I told the front desk the first 4 mornings and nothing was ever done about it.
Stayed 6 nights in Sep 2023
Response from Hotel Playa la Media Luna, Isla Mujeres on 27 Sept 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Jeff

Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
Pool area was great. Beautiful views and a couple hundred yards to North Beach. Room had several issues with lack of maintenance, which seems typical locally. I was impressed that the sliding door to the patio didn't work properly and they repaired within a couple of days as they needed parts.
Stayed 4 nights in Aug 2023
Response from Hotel Playa la Media Luna, Isla Mujeres on 24 Aug 2023
Thank you for taking the time to share your review, your feedback helps us get better. We hope you'll come and see us again soon!

8/10 Good

Xenia

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Hotel Playa la Media Luna, Isla Mujeres on 22 Aug 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

angel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the beach, clean and cozy room.
Stayed 5 nights in Jul 2023
Response from Hotel Playa la Media Luna, Isla Mujeres on 24 Jul 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Oliver, Carrollton

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay. Clean, big room. Coffee was good in the room. Excellent location, walkable to down town. You can park a golf cart on property. Room was cleaned everyday. Beautiful view from pool. Pool was always clean. The decorative tile in the pool could be redone. And i would suggest some music to played out at the pool. The area around the property is old, just like everywhere else on the island. Bed was very comfortable. No hairdryer, and the one i borrowed was not good so bring one if you need it. There was some construction noise on the week days but no big deal, they have to work sometime. I will definitely stay here again
Response from Hotel Playa la Media Luna, Isla Mujeres on 21 Jul 2023
Thank you for taking the time to share your review, your feedback helps us get better. We hope you'll come and see us again soon!

8/10 Good

Laura

Travelled with group
Liked: Cleanliness
Hotel room had good water pressure, hot water and the beds were comfortable. Room is basic and clean with mini fridge and coffee maker. Towels are on the smaller side for the pool/beach. Pool is warm (July) Franco the bartender was nice. Ivan did a great job of cleaning our room. Didn’t have much interaction with the staff but nothing bad to say about service. Lots of restaurants near by, beach is a short walk away. Sea turtles were nesting on the beach at the hotel and it was amazing to watch (in silence, not lights/flash and do not go close please) we had Rm 28 and do not recommend that room if you want to be able to use it in the summer months. No view and no breeze. I would recommend this hotel for a basic needs stay, would stay again but with a sea view room.we are 2 woman mid 40’s
Stayed 7 nights in Jul 2023
Response from Hotel Playa la Media Luna, Isla Mujeres on 21 Jul 2023
Thank you for taking the time to share your review, your feedback helps us get better. We hope you'll come and see us again soon!

4/10 Poor

Rachel

Stayed 1 night in Jul 2023
Response from Hotel Playa la Media Luna, Isla Mujeres on 23 Jul 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Cheri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location and Views!
We are so happy we found this hidden gem! Perfect location! A short walk and you are right on the most beautiful Playa Norte. Street food just outside the hotel (get the churros!) So many excellent walkable restaurants, North Garden, Ruben’s, Rooster’s are a must! Malecon begins just a short walk around the beach for an unbelievable scenic walk down the ocean’s edge! Walk to the Tiny Gecko at night it will not disappoint! A cute little bar with live music and great food and a magnificent ocean front view! The pool area is so wonderful! Relax poolside with a breathtaking ocean view. And that ocean breeze!! No swimming in ocean but you can wade in water near rocks and in cove. Located right in town but you will not hear any town noise. They are nestled back just enough to be so close to everything but far enough away. Sunrises by pool are breathtaking.Gorgeous Sunsets! Snorkel nearby just a short beach walk to Mia Bridge. We had a very private garden view walkout to a garden pool, there are 3 pools. The front desk was always friendly to us, some reviews state otherwise, but we were always greeted and taken care of with a smile, especially from Pat. Our room was cleaned daily with new linens—towels were brand new and room always smelled freshly cleaned upon our return. Pools do need some cleaning—we did see a pool guy cleaning one day and adding chemicals but definitely needed some more attention. But we loved this place and will definitely return!
View from lobby
Poolside sunrise
Sunrise from pool
Poolside
Stayed 5 nights in Jun 2023
Response from Hotel Playa la Media Luna, Isla Mujeres on 25 Jun 2023
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We look forward to seeing you again.

8/10 Good

Matthew

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jun 2023
Response from Hotel Playa la Media Luna, Isla Mujeres on 19 Jun 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Ana

Stayed 7 nights in Jun 2023
Response from Hotel Playa la Media Luna, Isla Mujeres on 6 Jul 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Jaime

Travelled with family
Disliked: Property conditions & facilities
Not good hotel.
Do not have elevator you need to climb a lot of stairs to get to your room, they are undercontuction very noisy, the beach towels are in bad conditions, the internet connection is always lost, in the night no cold water in the shower, no telephone and clock in the room.
Stayed 4 nights in Jun 2023
Response from Hotel Playa la Media Luna, Isla Mujeres on 12 Jun 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was great! Room was always clean and comfortable. It is in a great location, near playa Norte and other close-by beaches. Also within walking distance to playa centro and Hidalgo st which has many restaurants and shopping. Only issue we had was the pools were not kept clean.
Stayed 6 nights in May 2023
Response from Hotel Playa la Media Luna, Isla Mujeres on 31 May 2023
Thank you for taking the time to share your review, your feedback helps us get better. We hope you'll come and see us again soon!

8/10 Good

Glenn J

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
quiet
Stayed 6 nights in May 2023
Response from Hotel Playa la Media Luna, Isla Mujeres on 28 May 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Joni, Pflugerville

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Overall good area and service for the price. Bar hours are limited. Pool towels are limited, so recommend to bring your own if staying multiple days.
Stayed 7 nights in May 2023
Response from Hotel Playa la Media Luna, Isla Mujeres on 28 May 2023
Thank you for taking the time to share your review, your feedback helps us get better. We hope you'll come and see us again soon!

10/10 Excellent

Devin

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
It's a quiet property minutes walk away from the hub of the island. While other reviews indicated issues with staff we always had someone available within 5 minutes of arriving at the desk, very helpful and courtous, usually just around the corner in the office. One does have to say Ola to get attention. It's an older property but everything works fine...especially the AC. Definitely would stay again.
Stayed 5 nights in May 2023
Response from Hotel Playa la Media Luna, Isla Mujeres on 25 May 2023
Thank you for taking the time to share your review, your feedback helps us get better. We hope you'll come and see us again soon!

10/10 Excellent

Drue, Sun City West

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Had a fantastic stay. Franko was on top for sure.
Stayed 14 nights in May 2023
Response from Hotel Playa la Media Luna, Isla Mujeres on 24 May 2023
Thank you for taking the time to share your review, your feedback helps us get better. We hope you'll come and see us again soon!

6/10 Okay

Irina Nikolaevna

Disliked: Property conditions & facilities
Stayed 10 nights in Apr 2023
Response from Hotel Playa la Media Luna, Isla Mujeres on 8 May 2023
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Carl

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
What I didn’t like was being put on the top floor. My husband has a heart problem and walking up 4 flights of steps 5-6 times a day was not good. We asked to be moved to a lower floor and they told us they couldn’t do it. Our rooms bathroom- the pipes below the sink always came off and when we used the sink there was water all over. The pot hardly ever flushed- the air conditioner leaked and got our shoes and suit cases soaked and water all over the floor. The refrigerator was not cold. This was suppose to be the new addition. We were there for two weeks a saw people come and go on the main floor ocean front. For only a couple of days. We could have been moved if you cared enough about the people that stay there. We have stayed here before and never had any problems. Very disappointed on the staff for not trying to help us out.
Stayed 14 nights in Apr 2023
Response from Hotel Playa la Media Luna, Isla Mujeres on 30 Apr 2023
Thanks so much for your thoughtful and detailed review. This is incredibly helpful. I wanted to let you know we've taken the good and the bad elements you've mentioned in your review to heart.

8/10 Good

Daniel John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location is great! Quiet secluded area and just a short 2 minute walk from the bustling downtown and Hidalgo Street and the hopping Playa Norte. My room was extremely clean daily and smelled of bleach after it was serviced, which I appreciated tremendously. The main pool is nice, but it could’ve used a daily cleaning. One day the water even turned green-ish before they finally decided to treat it. And one last thing that would’ve been nice would have been if they still offered the continental type of breakfast. You can find good breakfast nearby, but some mornings we wanted to just chill and relax. One last quirk is the way they run their pool/beach towels. They offer them only until noon and want them all returned by 8pm. We prefer to exchange beach towels throughout the day maybe a couple of times a day when on a trip like this, so the limited hours of availability was disappointing.
Stayed 9 nights in Apr 2023
Response from Hotel Playa la Media Luna, Isla Mujeres on 27 Apr 2023
Thank you for taking the time to share your review, your feedback helps us get better. We hope you'll come and see us again soon!

10/10 Excellent

Bradley

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in Isla Mujeres. Partner hadn't traveled much outside the US and Europe. She was happy and wants to travel again. Probably the strongest endorsement for any place.
Stayed 4 nights in Apr 2023
Response from Hotel Playa la Media Luna, Isla Mujeres on 26 Apr 2023
Thank you for taking the time to share your review, your feedback helps us get better. We hope you'll come and see us again soon!

10/10 Excellent

Nancy

Stayed 4 nights in Apr 2023
Response from Hotel Playa la Media Luna, Isla Mujeres on 14 May 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Andrew

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet Could offer food or all inclusive
Stayed 9 nights in Apr 2023
Response from Hotel Playa la Media Luna, Isla Mujeres on 25 Apr 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Virginia, Marietta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2023
Response from Hotel Playa la Media Luna, Isla Mujeres on 14 May 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Cindy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful quiet little corner of the Island. Staff is wonderful! Everything is clean. Perfect for the price. Great location.
Stayed 7 nights in Apr 2023
Response from Hotel Playa la Media Luna, Isla Mujeres on 25 Apr 2023
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. I'm glad we were able to meet your expectations!

10/10 Excellent

david

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 1 night in Apr 2023
Response from Hotel Playa la Media Luna, Isla Mujeres on 19 Apr 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Renee

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Location location location
Location is great! Staff very nice! Property needs a little TLC. Pool needs to be cleaned - never saw any pool service, cleaning, skimming or chemical balancing. Room #30 Linen’s, towels, Sparse and could use replacing- well used, super thin or stained. shower head needs to be cleaned or replaced- also zero water pressure. Bed way too bouncy- seems old. We’d book again due to location, but hope they do some basic upgrades or updates.
Stayed 3 nights in Apr 2023
Response from Hotel Playa la Media Luna, Isla Mujeres on 10 Apr 2023
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

BArb

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The hotel is quaint and could be a great hotel but the staff were terrible. The location is walking distance to Centro and Play Norte. It was clean and the view from our room was fantastic. The amenities were lacking. Very small bar, that did not have tonic and was out of wine. You cannot swim in the ocean off this beach. The reason I would not go back is the attitude of the staff. I felt we were bothering them for anything I asked for. From checking in to checking out, it just felt like they did not want us there. I needed help accessing the internet and the front desk just gave me a blank stare, like figure it our yourself. Thankfully I guest helped me. It is a shame because I believe this could be a perfect little spot if the staff were nicer.
Stayed 4 nights in Apr 2023
Response from Hotel Playa la Media Luna, Isla Mujeres on 10 Apr 2023
Thank you for your feedback. We apologize that our service did not satisfy your expectations. We will be addressing your concerns.

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
4th time staying hwre and never disappoints. Love it!
Stayed 6 nights in Mar 2023
Response from Hotel Playa la Media Luna, Isla Mujeres on 4 Apr 2023
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. I'm glad we were able to meet your expectations!

10/10 Excellent

Brian, Eau Claire

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent location, great pool and view
Stayed 5 nights in Mar 2023
Response from Hotel Playa la Media Luna, Isla Mujeres on 28 Mar 2023
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. I'm glad we were able to meet your expectations!

10/10 Excellent

Scott

Travelled with family
Liked: Staff & service
Quiet, off the beaten path
Stayed 6 nights in Mar 2023
Response from Hotel Playa la Media Luna, Isla Mujeres on 16 Mar 2023
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. I'm glad we were able to meet your expectations!

10/10 Excellent

maura j

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved our stay at Playa la Media Luna. the hotel was lovely stayed in the Palm section king bed partial view my compadres stayed in the palm garden rooms basically the same rooms but the palm rooms have two full/queen sized beds the views of the ocean are about the same a shout out to the staff at Media Luna especially Wizzer,Franco, and Jeni any issues we had were resolved prontito. thanks so much for making our stay so enjoyable and special. M & V
Stayed 16 nights in Feb 2023
Response from Hotel Playa la Media Luna, Isla Mujeres on 9 Mar 2023
Thank you for taking the time to share your review, your feedback helps us get better. We hope you'll come and see us again soon!

10/10 Excellent

Karin Lyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2023
Response from Hotel Playa la Media Luna, Isla Mujeres on 9 Mar 2023
Thanks for staying with us. We appreciate your feedback!